TERMS AND CONDITIONS OF SERVICE (Cont.)
the Manufacturer's manual provided with your NET10 phone may not be available on your NET10 phone.
NET10 may, at any time and without prior notice to you, modify, cancel and/or deactivate your service
and/or take other corrective action, for any reason in NET10’s sole discretion including, but not limited
to, your violation of any one or more of these terms and conditions of service.
2. AIRTIME RATES FOR NET10 PAY AS YOU GO; UPGRADING TO NET10 UNLIMITED.
NET10 Pay As You Go Prepaid Wireless Airtime is issued in minute increments. Minutes are deducted from
your NET10 phone at a rate of one (1) minute of airtime per minute of use. Partial minutes of use are
rounded up to the next full minute. There are no additional charges for nationwide long distance.
Some NET10 Pay As You Go Phone models are eligible for upgrading to the NET10 Unlimited Plan in
certain markets where available. An upgrade to the NET10 Unlimited Plan involves resetting your NET10
phone to a zero balance for minutes and service days. Any minutes and service days remaining on your
phone at the time you upgrade to the NET10 Unlimited Plan will be automatically removed. Remaining
minutes and service days are not transferable to your new NET10 Unlimited Plan even if you are using
the same phone. Remaining minutes and service days may be eligible for transfer to another NET10 Pay
As You Go Phone.
3. TEXT MESSAGING FOR NET10 PAY AS YOU GO.
The rate to send or receive a text message to or from another phone is generally 5 cents per message.
On certain NET10 phones, other text messaging rates may apply. See individual NET10 phone package
for details. If you do not want to incur text messaging charges, do not send or open a text message.
NET10 Pay As You Go service does not allow international text messages. Any attempt to send an
international text message could result in service deactivation.
NET10 does not generally participate in Premium SMS services or campaigns. Premium SMS services
usually involve sending a text message to a designated “short code” or attempting to buy SMS services
from anyone other than NET10. Premium SMS campaigns include casting a vote, expressing your
opinion, playing a game, subscribing to a service or participating in interactive television programs
through the use of a wireless phone.
You should not attempt to participate in Premium SMS services or campaigns other than those
authorized by NET10. Any text message you send to a "short code" not authorized by NET10 will likely not
go through. Any charges you may incur as a result of your attempts to participate in Premium SMS
services or campaigns not authorized by NET10, whether in the form of deductions from your NET10
phone or charges to your credit card, are not refundable.
TERMS AND CONDITIONS OF SERVICE (Cont.)
4. INTERNATIONAL CALLING FOR NET10 PAY AS YOU GO.
NET10 Pay As You Go offers international long distance service as an additional feature. International
long distance calls may be made to certain international destinations (see www.NET10.com for locations).
Depending upon where you call, minutes are deducted for the international call, plus the minutes charged
for a regular call. Some NET10 phone models require registration in order to make international calls.
Minutes will be deducted from your airtime balance for every minute the call connects to the international
calling system regardless of whether or not the call is successfully completed abroad. Minutes will be
deducted for dropped calls, misdialed numbers and busy destination numbers from the moment the
call is attempted (when you press the “Send” button on your phone). NET10 will not credit airtime
minutes that are deducted as a result of unsuccessful attempts to call international destinations. For
information regarding available international destinations, international call rates, how to register your
NET10 phone and how to place international calls, please visit www.NET10.com or call 1-877-TEN-CENT
(1-877-836-2368). You will not be able to make or receive calls on your NET10 phone if you are traveling
outside of the United States, Puerto Rico or the U.S. Virgin Islands.
NET10 International Neighbors is a service that enables callers in Mexico and Canada to reach you using
a local number that will ring on your NET10 phone in the U.S. Please visit www.NET10.com or call
1-877-836-2368 for details.
5. ADDING AIRTIME TO YOUR NET10 PAY AS YOU GO PHONE.
Your NET10 Pay As You Go Phone will operate only when you have airtime minutes and service days
available on the NET10 phone. You may add airtime directly to your NET10 phone by entering the PIN
number from a NET10 Prepaid Wireless Airtime card or from a retailer cash register receipt in the
Prepaid Menu at the Redeem Airtime or Add Airtime menu option. You may also add airtime by visiting
the NET10 website at www.NET10.com or by contacting Customer Care at 1-877-836-2368. You must
add your NET10 Prepaid Wireless Airtime PIN number to your NET10 phone within one year from the date
of airtime purchase or it will expire. You cannot add expired minutes to your NET10 phone. Airtime
purchases, including expired minutes, have no cash value and are non-refundable.
Airtime Cards for NET10 Pay As You Go.
Each NET10 Pay As You Go Prepaid Wireless Airtime card includes a certain number of minutes and a
service period that begins to run from the day you add the airtime to your NET10 phone. NET10 Pay As
You Go Airtime cards are available in various denominations. You will receive the minutes and days of
service as specified on the card you purchase and add to your NET10 phone.
Each card or airtime purchase you add to your NET10 phone will extend the Service End Date by the
number of days specified on the card or cash register receipt. "Service End Date" is the last day of your
service period. Airtime minutes added to your NET10 do not expire with active service and usage within
