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Samsung Neo QA85QN90CAWXXY, E-Manual

The Samsung Neo QA85QN90CAWXXY user manual is now available for free download on our website. Get easy access to the comprehensive e-manual, packed with essential information to help you maximize your experience with this cutting-edge product. Unlock its full potential by downloading the manual from manualshive.com.

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Diagnosing TV operational issues

You can diagnose issues with your TV and Smart Hub and run reset functions.

Self Diagnosis

 

Menu

 

Settings Support Device Care Self Diagnosis

 

Try Now

You can use the 

Picture Test

 to help diagnose video issues and the 

Sound Test

 to diagnose sound issues. You can

also view signal strength information for over-the-air digital signals, test the Smart Hub network connection and
run the Smart Hub and TV factory reset functions.

•

Video Test

This function may not be supported depending on the geographical area.

•

Picture Test

 

Try Now

•

Sound Test

 

Try Now

•

HDMI Troubleshooting

•

Signal Information

 

Try Now

•

Smart Hub Connection Test

 

Try Now

•

Reset Smart Hub

 

Try Now

Cannot select Signal Information in Self Diagnosis.

Verify that the current channel is a digital channel.

Signal Information

 is only available for digital channels.

•

 

Menu

 

Settings Support Device Care Self Diagnosis Signal Information

 

Try Now

Reset Smart Hub

Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts,
linked service accounts, Smart Hub service agreements and Smart Hub applications.

•

 

Menu

 

Settings Support Device Care Self Diagnosis Reset Smart Hub

 

Try Now

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Summary of Contents for Neo QA85QN90CAWXXY

Page 1: ...ve more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Menu Learning Screen link below Menu Learning Screen Link ...

Page 2: ...Art Mode 58 About the Media Home Screen 61 About the Menu Home Screen 65 Using a Samsung account 67 Using Workspace 73 Using the Apps Service 77 Using the e Manual 79 Using the Internet 80 Using SmartThings 85 Using the Samsung Smart Upgrade For India Only 86 Playing pictures video music 93 Using Multi View 95 Using Bixby 100 Using the Game Bar TV Viewing and Recording 105 Using the Guide 108 Reco...

Page 3: ...hould look 202 The TV automatically turns off by itself 202 TV The Frame TV cannot be turned off 202 Unable to power on 203 The TV remains on or does not turn on automatically 203 Unable to find a Channel 204 The TV image does not look as good as it did in the store 204 Displayed video looks blurry 204 The picture is distorted 205 There is a dotted line on the edge of the screen 205 The picture wo...

Page 4: ...k 215 External devices cannot be operated with the TV remote control Recording Issues 216 The Timeshift or recording function cannot be used 216 Cannot record videos received from an external device or Samsung TV Plus 216 The Format Device message appears when the Timeshift or recording function is used 216 The recorded files on the TV are not played back on a PC Apps 217 I launched an app but it ...

Page 5: ...g Support 225 Getting support through Remote Management 225 Finding the contact information for service 225 Requesting service Accessibility Guidance Menu Learning Screen 226 Using the Remote control 228 Using the accessibility menu 232 Using the TV with Voice Guide on 234 Using the guide 237 Using Schedule Viewing 238 Using the Channel List 240 Recording 243 Using Smart Hub 245 Launching the e Ma...

Page 6: ... Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Audio Device HDMI eARC ARC Optical USB Bluetooth Wi Fi Wi Fi Speaker Surround Setup Video Device HDMI AV Smartphone Screen Sharing Smart View Screen Sharing Tap View Samsung DeX SmartThings ...

Page 7: ...l area The connection method and available external devices may differ depending on the model Connection Guide Audio Device Video Device Smartphone PC Input Device Game Console External Storage HDMI eARC Optical USB Bluetooth Wi Fi Wi Fi Speaker Surround Setup Connect audio devices such as speakers sound bars headphones or home theatres to your TV The image on your TV may differ from the image abo...

Page 8: ...your TV An antenna connection is not necessary if you connect a cable box or satellite box The port on your TV may differ from the following figure depending on the product model and region A connection method may differ depending on the model or geographical area 8 ...

Page 9: ...Network Settings Wired If you connect a LAN cable the TV automatically accesses the network If the TV does not automatically connect to the network refer to Wired network connection failed in Troubleshooting To connect a LAN cable use a CAT 7 STP type cable for the connection 100 10 Mbps Shielded Twisted Pair The TV will not be able to connect to the network if your network speed is below 10 Mbps ...

Page 10: ...Settings Wireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information 10 ...

Page 11: ... 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button To disconnect Wi Fi select Disconnect in Menu Settings All Settings Connection Network Network Status Try Now Checking the network connection status Menu Settings All Settings Connection Network Network Status Try Now View ...

Page 12: ...IP Remote Try Now You can connect an IP control device to the TV remotely to manage your IP device To use this function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorised third party custom controller is installed and configured specifically for a Samsung TV and if your Wi F...

Page 13: ...ithout using a wireless router To maximise the network performance when a 6 GHz access point is connected turn off the Wi Fi Direct function This function may not be supported depending on the model Changing the name of the TV Menu Settings All Settings Connection Device Name Try Now You can change the name of the TV on the network Select User Input at the bottom of the list and change the name 13...

Page 14: ... information on how to share the screen with your mobile device refer to Menu Connected Devices Connection Guide Smartphone Screen Sharing Smart View Try Now To turn off Screen Sharing Smart View disconnect the mobile device or press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Using Apple AirPlay Use AirPlay if y...

Page 15: ... Samsung mobile devices with Android 8 1 or higher Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music The displayed TV screen may differ depending on the model This function enables Screen Sound Mirroring by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap away...

Page 16: ...interferences among the USB ports or the wireless network may not work properly due to interferences from the peripherals and surroundings In this case use a USB extension cable to connect a large mobile dongle to a USB port When using the optical cable or 3G dongle interference may occur due to the large size of the dongle Channel Bound Apps is not available when you set up mobile network If you ...

Page 17: ...name Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 17 ...

Page 18: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and w...

Page 19: ...ata Backup folder on the TV to a Samsung mobile device How to Use ADB Auto Data Backup 1 ADB Auto Data Backup Registration First register the TV using the USB Backup app and then select a USB storage device or an external hard disk drive connected to the TV The ADB Auto Data Backup folder is automatically created on the selected storage device Then select folders from your mobile device s gallery ...

Page 20: ...iversal remote control for the device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal remote setup When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Edi...

Page 21: ...a camera to use video call home workout and other new features For details on how to connect refer to Camera Sharing Menu Connected Devices Connection Guide Smartphone Camera Sharing This function may not be supported depending on the model or geographical area Workspace Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using Workspace Connection G...

Page 22: ...ion error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardised by the IEEE Use a cable shorter than 3 m to get the best UHD viewing quality Many computer graphics adapters do not have HDMI ports but have DVI or DisplayPort ports i...

Page 23: ...t Optical on the Sound Output menu Menu Settings All Settings Sound Sound Output Try Now Refer to the soundbar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio device s manufacturer Digital audio is only available with 5 1 chann...

Page 24: ...Connected Devices Connection Guide Smartphone Apple AirPlay Try Now This function may not be supported depending on the model or geographical area The video or audio may stop intermittently depending on network conditions When sharing content with other network based devices such as those in an IP Internet Protocol storage system sharing may not be supported due to the network s configuration qual...

Page 25: ...trol TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV The Frame S9 C Series CU8 Series CU77 model Learn about the buttons on the Samsung Smart Remote 25 ...

Page 26: ...ely Use this button to access additional options that are specific to the feature in use Press to bring up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done or Enter Number to enter a numeric value Use to change the channel enter a PIN ZIP code and etc If the Colour Button appears with a number strip on the screen select the Co...

Page 27: ... Launch app button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geographical area Use the Samsung Smart Remote less than 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart ...

Page 28: ...About the Remote Control CU7 Series except for CU77 model Learn about the buttons on the Remote Control 28 ...

Page 29: ...meric value Use to change the channel enter a PIN ZIP code and etc Colour button When pressed coloured buttons appear on the screen Use this button to access additional options that are specific to the feature in use Directional button up down left right Moves the focus Select Selects or runs a focused item When pressed while you are watching a broadcast programme detailed programme information ap...

Page 30: ... channel Launch app button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on the model or geographical area The images buttons and functions of the Remote Control may differ with the model or geographical area To use the Remote Control to control a compatible external device that ...

Page 31: ... TV for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the front of the TV then press and hold the and buttons simultaneously for 3 seconds or more This function may not be supported depending on the model or geographical area 31 ...

Page 32: ...o Using Anynet HDMI CEC Specific external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause improper transmitted signals from the remote control If you have difficulty controlling external devices with the Universal Remote try adjusting the positions of the external devices This function may...

Page 33: ... cables may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal remote setup Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote con...

Page 34: ...n Connection Guide Menu Connected Devices Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Menu Settings All Settings Connection Bluetooth Device List Try Now If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices again If you connect a mouse it is available only in the Internet app A maximum of...

Page 35: ...on pad are displayed alternately F3 key Plays pauses F4 key Displays the Settings screen F5 key Displays the Home Screen F6 key Displays the Sources screen F7 key Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a webpage displayed by the Internet app Left click Selects and runs an item Available only in the In...

Page 36: ... Wi Fi Not support Amazon Luna controller BT O USB O Wi Fi Not support Joytron CYVOX DX USB O Logitech F710 USB O F510 USB O F310 USB PowerA MOGA XP5 X Plus Bluetooth controller BT USB Nvidia Shield controller BT O USB Not support Some keys are not available on this product depending on controller Force feedback Not support This product can t support force feedback Controllers don t have force fee...

Page 37: ...epage Pressing and holding the Home button During cloud game play Quick panel Option button on the left Game Bar when Game Mode is turned on and an external source is connected X button or button Sony Only Numeric buttons 123 Pressing and holding the left and right joysticks simultaneously Power off Turning power on is not possible On The Frame models the TV goes into Art mode The button operation...

Page 38: ...ettings Try Now You can set up the mouse with the Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV The image on your TV may differ from the image above depending on the model and geographical area 1 Recommend text When you type a word you want to use as a search term this function displays related sugges...

Page 39: ...ded text Reset Recommended Text Memory Show Editing Buttons Keypad Language Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you say appears on the screen as text Entering text w...

Page 40: ...all and use various apps view photos and videos or listen to music and perform more functions Some Smart Hub services are paid services To use Smart Hub the TV must be connected to the network Some Smart Hub features may not be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your network service 40 ...

Page 41: ...ving consent you will not be able to use the additional features and services You can view the entire text of the Terms Privacy by navigating to Menu Settings All Settings General Privacy Terms Privacy Try Now In order to rescind your consent to mandatory terms and conditions related to Smart Hub launch Reset Smart Hub Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now 2 Sear...

Page 42: ...TV is turned off you can use the Art mode function to edit image content such as artworks photos or to display the content This function is supported only in The Frame For more information refer to Using Art Mode 4 Media View a variety of TV programmes Install various apps offered by Smart Hub such as video music and sports apps and use the apps from the TV For more information refer to About the ...

Page 43: ...d depending on the app This function may not be supported depending on the model Automatic Mirroring from Multi View Menu Settings All Settings General Privacy Start Screen Options Autorun Multi View Mirroring If you screen mirror your mobile device the Multi View automatically displays the device screen Navigate to this option to enable or disable the feature This function may not be supported de...

Page 44: ...ating Accessory sold separately is connected Testing Smart Hub connections Menu Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Menu Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now You can reset the Smart Hub settings To reset Smart Hub enter the PIN The default PIN is 0000 You can set the PIN in Menu Settings All Settings Gener...

Page 45: ...n Ambient mode some functions may not be supported The image on your TV may differ from the image above depending on the model and geographical area 1 Getting to Know Ambient Mode Press View Help to briefly view information about Ambient mode including functions 2 NFT app List You can download images from the NFT apps and use them in Ambient mode You can move the app to another location by selecti...

Page 46: ...ing on the model or geographical area Changing art work Change the artwork to display in Ambient mode Press the Select button on the remote control to move the focus to an artwork Use the left or right directional button to move to the desired art work and then press Select button on the remote control View Details View detailed information about the selected image Favourite Add or delete specific...

Page 47: ...t Time Filter You can select any background time format for content Colour Changes the colour of the content Vibes Selects a mood that matches the content Backgrounds Changes the background of the content Shadow Effects Applies a shadow effect that you select to the content Filter You can select an image filter effect to content BGM Mode You can add a background music to content 47 ...

Page 48: ...content with an app that provides NFT works Special Edition Allows you to enjoy creative artwork and interior design content created by the world s finest artists and designers This function may not be supported depending on the model or geographical area Cinemagraph Adds a looping animation to a specific part of the photo to make it more attention grabbing My Album Allows you to set a photo store...

Page 49: ...he model or geographical area Artwork Allows you to select content such as world famous photos and artwork Background Theme Allows you to select a background theme provided by Samsung Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme When you use this function there may be a delay in image transmission and optimisation depending on network...

Page 50: ...reen is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient mode screen turns off automatically If there is no remote control input for the set time the screen goes off Reset All Photos Reset photos saved in My Album What is Ambient Briefly view information about Ambient mode including functions Entering the TV viewing screen from Ambien...

Page 51: ... the brightness and colour tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatically when the ambient light dims in Art mode Configure the motion sensor settings by using Art Mode Options left directional button Art Art Mode Options at the bottom of the Art home displayed on the...

Page 52: ...ke the image you can keep it as an artwork by purchasing it or subscribing to the Membership If you select a saved image the TV goes into Art mode In Art mode press Select button on the remote control to use the following menu options Available content categories may differ depending on the model or geographical area Changing art work Change the artwork to display in Art mode Press the Select butt...

Page 53: ... Select or button Supported border styles may differ if the image aspect ratio is not 16 9 or the image resolution is lower than the recommended resolution Recommended resolution 1920 x 1080 for 32LS03C models or 3840 x 2160 for 43 inch and larger models Screen Settings Customise the Art mode screen settings to suit your preferences Brightness Adjust the screen brightness Press the Select button t...

Page 54: ...e above depending on the model and geographical area 3 My Art Store Favourites Manage images saved in Favourite Display All Resume Play Play images in Favourite as a slideshow Delete Select and delete multiple images in Favourite simultaneously 54 ...

Page 55: ...Art Mode Options Configure options related to the Art mode screen This menu can be found at the bottom of the Art home To configure the option settings scroll down to the far bottom Sleep After The TV automatically turns off if no motion is detected around the TV for a specified period of time Press the Select button to specify a time period Night Mode The TV automatically turns off if no light is...

Page 56: ...can download the SmartThings app from Google Play Store Samsung Apps or the App Store If the TV is not registered in your SmartThings app press Add Device and register the TV before using the mode The features or terminology may vary depending on the version of the SmartThings app On tablet devices Art mode features may not be supported by the SmartThings app Selecting an image under Art mode Savi...

Page 57: ... depending on the colour of the floor on which the TV stands In an environment where special light sources other than standard light sources halogen fluorescent are used the sensor s motion recognition performance may vary depending on the positions types and number of the light sources If the area around the TV is too dark or bright the screen brightness may be limited or the sensor may not work ...

Page 58: ...ps and use the apps from the TV To use APPS make sure the TV is connected to a network For more information refer to Using the Apps Service 2 Moving an item on the Home Screen From the end of the APPS list select Edit List Move the focus to the app to relocate and press the down directional button on the remote control Select Move from the option menu Use the left or right button to reposition the...

Page 59: ...n on the remote control Select Remove from the option menu This removes the app from the Home Screen list 4 Recent Access your last watched TV programme app or last used input source 5 On Now Display a list of TV programmes or Samsung TV Plus content items currently being aired This function may not be supported depending on the input signal and settings 59 ...

Page 60: ...ing location Internet bandwidth used at home and Internet access speed Depending on your Internet connection environment it may be temporarily played at a resolution rather than an 8K resolution The recommended connection speed for receiving 8K image quality 8K resolution is at least 80 Mbps The loading time it takes to start watching YouTube 8K Content may vary depending on the Internet bandwidth...

Page 61: ...ormation refer to Using a Samsung account 2 Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to schedule viewing schedule recording etc If you move the focus to Notification and then press the Select button a notification window appears on the right and the following functions are available Delete All You ca...

Page 62: ...lligent Mode Improves your viewing experience by recognising your content usage patterns and the environment around your TV This function may not be supported depending on the model or geographical area For more information about the Intelligent Mode refer to Using Intelligent Mode Energy Saving Solution Reduce power consumption by adjusting brightness settings Picture Mode Change the picture mode...

Page 63: ... on the model or geographical area Subtitle You can watch TV broadcasts with subtitles To activate or deactivate the Subtitle function press the Select button To run Accessibility Shortcuts press the down directional button and then select Accessibility Shortcuts Audio Language You can change to the audio language you want to hear To make fine adjustments press the down directional button and then...

Page 64: ...ending on the model or geographical area Power and Energy Saving Display the Power and Energy Saving menu Reduce energy consumption by changing your power preferences and other energy saving options These functions may not be supported depending on the model or geographical area 5 Multi View While watching the TV you can simultaneously view multiple screens that are split For more information refe...

Page 65: ... Create Account Managing your Samsung account Menu Settings All Settings General Privacy System Manager Samsung Account My Account When you sign in to your Samsung account you can use the following functions Sign out When multiple people share the TV you can sign out of your account to prevent others from using it To sign out of your Samsung Account Menu Settings All Settings General Privacy Syste...

Page 66: ...t at the Samsung account website https account samsung com Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings you can share the favourites and website bookmarks that you registered on other devices Remove Account You can delete an account from the TV Although you have deleted your Samsung account from the TV you are not unsubscribed To unsubscribe from ...

Page 67: ...lable in Windows 10 and later versions only Connection via Mac OS is available in AirPlay Using Easy Connection to Screen Menu Connected Devices Workspace Windows PC Easy Connection You can easily use remote access function after installing Easy Connection to Screen on your PC Follow the instructions on the screen to download and install the Easy Connection to Screen PC app Then you can easily con...

Page 68: ...is not available It is recommended to cancel the power saving mode It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Configure your computer s settings to use the Workspace function Connection to Windows via the RDP protocol is available in Windows 10 Professional or higher Remote connection to a PC running on Mac via...

Page 69: ...command in Settings Network and Internet View Network Properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer are not within the same network it is required to know the public IP and configure the router and AP Check whether the router connected to the computer supports...

Page 70: ...g pictures video music To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing window appears select t...

Page 71: ...t the wireless Samsung DeX Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website Run the site in full screen mode URL modification is impossible in the Microsoft 365 page Adding the Web Service Select the Add Web Service icon Use the bookmarking function of the Workspace browser you can add or delete the web service link to or from Workspace To add the web...

Page 72: ...he web service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV However the log in to Workspace Pass may not work depending on the site policy Workspace Pass only working on Workspace To securely access the web service you can use the Workspace browser s automat...

Page 73: ...pps are automatically installed The default apps may differ depending on the model or geographical area The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to download...

Page 74: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 75: ...selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home Screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen If the selected app is already added to th...

Page 76: ...Move 3 Move the app to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You ca...

Page 77: ...te to view or print on your PC or mobile device https www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual The image on your TV may differ from the image above depending on the model and geographical area 1 Search Select an item from the search results to load the corresponding page 2 Recently Viewed Topics Select a topic from the list of recentl...

Page 78: ...an check and clean your storage space diagnose problems or request technical support Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 Link Access an underlined topic referred to on an e Manual page immediate...

Page 79: ...ebpages may differ from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings Media Internet Internet Menu Settings Samsung Pass With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device ...

Page 80: ...control This function may not be supported depending on the product or model Functions that can be controlled by remote control may not work depending on the location of the device In this case move the location of the device SmartThings Home Favourite Device Life Automation The image on your TV may differ from the image above depending on the model and geographical area 1 Favourite View devices o...

Page 81: ...r conditioner air purifier robot vacuum cleaner electric fan humidifier Bluetooth devices Bluetooth speaker headset Soundbar keyboard mouse game pad SmartThings devices For details on SmartThings devices access https www smartthings com products SmartThings devices can also be controlled from the mobile app External devices DVD player Blu ray player home theatre system game console OTT box set top...

Page 82: ...t devices connected to SmartThings or configure notification settings for the devices You can also turn on the TV sensor or the SmartThings hub feature SmartThings Quick access Control most used devices by accessing the Connected Devices menu without having to access SmartThings Menu Connected Devices Use the SmartThings Hub features Try Now Use the SmartThings Hub features on various Samsung prod...

Page 83: ...ll screen Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music This function may not be supported depending on the model A device connected via an HDMI cable or USB camera device is automatically registered Menu Connected Devices SmartThings you can see available options for each device Try Now Suppo...

Page 84: ... region Control SmartThings with Bixby Try Now With Bixby on the product you can control devices connected to SmartThings as well as the TV using voice commands This function may not be supported depending on the connected device type Control the display device from the mobile SmartThings app Try Now From the mobile SmartThings App use the TV remote control functionality such as On Off Channel Vol...

Page 85: ... code and make payments from the payment tab in the primary navigation menu when the payment is due Troubleshooting Payment is due The device gets locked when the payment date is overdue To resolve this make the payment and click on Refresh to unlock No internet connection The device gets locked when Smart upgrade is not able to get an update on payment status due to lack of internet To resolve th...

Page 86: ...important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the following functions on the media content list screen of a storage device Filter By Filters the media content by type of media Sort By Sorts the content list This function may not be supported depending on the type of external device Options Deletes or plays the selected media content...

Page 87: ...ce that contains the content you want to play is already connected to the TV select the USB device in the Menu Connected Devices Sources screen 3 Select a content item to play from the list The selected content is played Listening to your mobile device sound through the TV speaker using Sound Mirroring Enjoy listening to music in your living space Visualisations are generated on your TV that alter...

Page 88: ...e Station Launcher 2 After Install add to home Now Tune Station App Icon will show on Home Screen When you select the Tune Station App icon in Home Screen app will be launched in full screen and all Music files will be loaded if USB is attached to TV Launching Tune Station You can launch Tune Station in following ways 1 Select Music files on USB storage device or hard disk drive attached to TV On ...

Page 89: ... select one of the five thumbnails This function may not be supported depending on the file format Stop Stop the contents being played Previous Next Displays the previous or the next multimedia content file If video playback time is 3 seconds or shorter and you press the button the video starts from the beginning Rewind Fast Forward Rewinds or fast forwards the multimedia content To increase the r...

Page 90: ...ew When this function is started the rotation starts in a short time When 360 Auto Rotation is focused press the Select button to change to the following modes General Dynamic Natural This function is only available when 360 Mode is selected When 360 Auto Rotation is activated automatic adjustment is followed The adjustment position may differ depending on the image The video s viewing angle is ma...

Page 91: ...s in random order Picture Off Plays music files with the screen off Fit to Screen Fits a photo to the screen Rotate left Rotate right Rotates a photo left or right Zoom Zooms in a photo Background Music Pauses or resumes the background music while the TV displays photos This function is available after enabling the Background Music option 91 ...

Page 92: ...you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the detailed subtitle options such as the language sync size and colour If subtitles are not displayed correctly check the encoding setting Rotate Rotates the video...

Page 93: ...ries or higher you can configure a view with 3 5 screens The image on your TV may differ from the image above depending on the model and geographical area When Multi View is running press the Select button to configure the following menus This function and the provided options for each menu icon may not be available depending on the model and region Content You can view the currently displayed app...

Page 94: ...press the button on the Samsung Smart Remote The start and stop of this function can also be voice controlled by pressing the button on the Samsung Smart Remote This function operates only by TV broadcasts external devices or apps that support Multi View While running Multi View app casting from your mobile device is run on Multi View This function is not available in some apps In some models you ...

Page 95: ...uages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area The microphone on TV is not supported depending on the model or geographical area Starting Bixby with voice You can immediately start a conversation with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the TV screen is acti...

Page 96: ...art Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button For details on how to use Bixby press the button once When you press the button the Explore Now button appears at the bottom of the screen Press the Select button to go to the Explore Bixby screen 96 ...

Page 97: ...o the Bixby 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in Bixby Settings Menu Settings All Settings General Privacy Voice Bixby Settings Try Now Language and voice style You can change Bixby s language and voice style The languages of the TV and other apps will not change Bixby o...

Page 98: ... Alexa does not answer in Troubleshooting Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model or geographical area Privacy You can permit or prohibit Bixby from utilising your personal information when you are using Bixby services About Bixby Displays the detailed terms and conditions 4 Recommended commands Displays recommende...

Page 99: ...lication or contract To change the current channel by saying channel names as voice commands you must finish Find Your Service Provider Find Your Service Provider can be set in Menu Settings All Settings Broadcasting Service Provider Info Settings Try Now If the settings for the service provider are not configured yet configure them in Menu Settings All Settings General Privacy Reset Try Now Servi...

Page 100: ...ngs All Settings Connection Game Mode Settings Game Mode is On or Auto press and hold the button on your Samsung Smart Remote to start the Game Bar Try Now Learning about the Game Bar The image on your TV may differ from the image above depending on the model and geographical area 1 Game Picture Mode Specify the Game Picture Mode according to the current game genre To customise the picture quality...

Page 101: ...o of 21 9 and 32 9 depends on the title of the game so be sure to consult the game company 3 Minimap Zoom Use the directional buttons and Select button on the remote control to zoom in on specific areas of the game screen and adjust the zoom rate For the Minimap supported resolution refer to the table below Game Bar Screen Ratio Resolution set in PC 16 9 3840 x 2160 60 120 Hz 21 9 2560 x 1080 60 1...

Page 102: ... Shows the status of game input lag Resolution Shows the resolution of the currently running game FPS Shows the number of frames per second in real time If VRR is active the frame rate changes HDR Shown as On when an HDR game is running VRR Shows the variable refresh rate Using FreeSync The FreeSync feature allows you to play seamless games without video interruption or delay To use the FreeSync f...

Page 103: ... the model The supportable resolutions may differ depending on the model or HDMI port connected to the PC After setting the resolution check if the PC s Window or Mac screen changes when you change the Screen Ratio on the Game Bar of your TV This function may not be supported depending on the OS or device If the connected external device is a gaming device the function does not work even if you ch...

Page 104: ...x 1080p 144 3840 x 1600p 144 32 9 3840 x 1080p 144 Troubleshooting of the game screen and audio problems After changing the Screen Ratio on the Game Bar if the game screen and sound are not output properly try to solve the problems as shown below Check to see if the game supports Ultra Wide or your PC supports the Ultra Wide resolution Restart the game after exiting it Select the same resolution a...

Page 105: ...settings in initial setup may not be supported on geographical area The Record function may not be supported depending on the model geographical area To access information or additional features provided in the Guide from analogue channels you must set Service Provider during the initial configuration stage To view Guide you must first configure Clock Menu Settings All Settings General Privacy Sys...

Page 106: ...ast scheduled programme Cancel Scheduled Viewing You can cancel scheduled viewings View Details You can see detailed information about the selected programme The information may differ or may not be provided depending on the broadcast signal Record You can make a recording of a current programme Stop You can stop the recording function that is currently running Edit Recording Time You can change t...

Page 107: ...ategorised by the types defined in Channel List Schedule Manager You can see the Recording Schedule Manager or Schedule Manager screen For more information about Schedule Recording refer to Recording Programmes For more information about Schedule Viewing refer to Setting Up Schedule Viewing Aerial Type You can change the type of broadcast signals the TV receives This function may not be supported ...

Page 108: ...at is currently being broadcast and press the Select button 2 Select Record from the pop up menu to start recording Schedule Recording 1 Select a programme scheduled to be broadcast and press the Select button 2 Select Schedule Recording from the pop up menu to schedule recording Recording while watching a broadcast Record 1 On the Samsung Smart Remote press the or button 2 Use the directional but...

Page 109: ...ll start to play Move the focus to a recording to display Play Delete and View Details options on the right side menu Schedule Recording Navigate to Schedules and press Schedule Recording Add edit or cancel a programme recording schedule Specify the Aerial Channel Repeat Date Start Time and End Time settings and then select Save to schedule a recording of a specific programme at a specific time on...

Page 110: ...Guide Continue Recording After Change this setting so that the recording ends slightly later than the programme end time shown in the Guide Symbol Information Provide users with the information of the symbol and the explanation about an icon used in the schedule manager The menus may not appear depending on the model or geographical area 110 ...

Page 111: ...ct button and then select Schedule Viewing to schedule viewing of that programme Using the viewing schedule management screen 1 On the Samsung Smart Remote press the or button 2 Use the directional buttons to navigate to the control pad 3 Select either Schedule Manager or Recordings to access the Recording Schedule Manager screen Displayed menu options may vary depending on the model or geographic...

Page 112: ...e you are watching to a USB device to pause at specific scenes view missed scenes or rewind to specific points in the timeline When the Timeshift function is running some functions are not available in Menu Settings All Settings Broadcasting To use Timeshift you must connect a USB device for recording Read all precautions before using the Timeshift function For more information refer to Before Usi...

Page 113: ... the corresponding repeatedly to quickly increase the speed in slow mode by up to 3 times To resume playback at normal speed select button While using Slow Rewind you will be able to see the time difference between the recorded broadcast s current time and the rewound time Jump Backward Jump Forward Press the up directional button to move the focus to the playback control bar and then select the l...

Page 114: ...an set for what period of time the programme will be recorded This function is only available when a programme is being recorded Go to Live TV While using Timeshift to view a previous scene select Go to Live TV to return to live TV This function may not be supported depending on the model or geographical area Info Loads a window containing information about the programme being recorded or Timeshif...

Page 115: ... on the model or geographical area The following options are accessible from the top left of the Channel List screen Terrestrial Cable or Satellite Allows you to choose between Terrestrial Cable and Satellite This function may not be supported depending on the incoming broadcast signal This function may not be supported depending on the model or geographical area Sort Sorts the list by Number or b...

Page 116: ... function may not be supported depending on the model or geographical area Channel Type Filters the list so that it includes channels of a selected type However Channel Type can only be used channels contain the type information This function may not be supported depending on the incoming broadcast signal Favourites Displays favourite channels from Favourites 1 through Favourites 5 It displays onl...

Page 117: ...screen to access the following options Delete After selecting a target channel to remove in Edit Channels select Delete Removed channels are not displayed in the Channel List Rename channel From Edit Channels select the channel you wish to rename and then select Rename channel Only one channel can be renamed at a time This function is only available for analogue broadcasts Change Number After sele...

Page 118: ...mote control to select the desired Favourites 3 Press the right directional button to select Add Channels 4 Select the desired channel in the list on the screen 5 Press Add to add the selected channel to the favourites list Select Favourites 1 Favourites 5 on the Edit Channels screen and the following functions are available Up to five Favourites can be created which allows each member of the fami...

Page 119: ...his The DVB T2 system may not be supported depending on the geographical area The Auto Tuning Settings may not appear depending on the model or geographical area Selecting the cable network search option Menu Settings All Settings Broadcasting Auto Tuning Settings Cable Search Option Try Now Sets additional search options such as the frequency and symbol rate for a cable network search This functi...

Page 120: ... provider Menu Settings All Settings Broadcasting Service Provider Try Now Enable or disable the broadcast service provider feature This function may not be supported depending on the model or geographical area Viewing broadcast service provider info Menu Settings All Settings Broadcasting Service Provider Info Settings Try Now Find out who the current broadcast service provider is and look up rel...

Page 121: ...s Programme Rating Lock does not however block programmes originating from external sources such as Blu ray players DVD players or USB files Every time you access Programme Rating Lock you must enter the security PIN You must also enter this PIN to watch a blocked programme The default PIN is 0000 To change the PIN go to Menu Settings All Settings General Privacy System Manager Change PIN Try Now ...

Page 122: ... the manufacturer of CICAM and information of CAS Conditional Access System CICAM PIN Manager Manage Common Interface Common Access Module CICAM PIN Save PIN or change stored PIN and then set other PIN options This function may not be supported depending on the model or geographical area Descramble Mode CAM video transcoding Configures the setting to transcode the video codec from the CAM automati...

Page 123: ...ea Tuning analogue channels Menu Settings All Settings Broadcasting Expert Settings Manual Scan Analogue Channel Tuning Select New and configure Programme Colour System Sound System Channel and Search to scan for analogue channels Then select Store to store the scanned channels in the TV This function is only available for analogue broadcasts This function may not be supported depending on the mod...

Page 124: ...ired Import from USB Imports channel list from a USB storage Export to USB Exports channel list saved in the TV to a USB storage This function is available when USB is connected This function may not be supported depending on the model or geographical area Enabling Disabling Edit Channel Numbers Menu Settings All Settings Broadcasting Expert Settings Edit Channel Numbers Try Now Use this to change...

Page 125: ...annel scan This function may not be supported depending on the model or geographical area Changing teletext language Menu Settings All Settings Broadcasting Expert Settings Teletext Language Settings Teletext Language Try Now You can set or change the teletext language To watch the teletext broadcast in your preferred language select a language to use in Primary Teletext Language If this language ...

Page 126: ...ormat You can change the audio format you want to hear The supported audio format may differ with the broadcast programme This option is only available on digital channels Showing TVkey Interface menu Menu Settings All Settings Broadcasting Expert Settings TVkey Interface Try Now You can use the following functions TVkey Menu Show TVkey Interface menu Delete TV Service Show the TVkey operator list...

Page 127: ...ting condition and the content you re viewing EyeComfort EyeComfort syncs the sunrise sunset times and ambient light intensity After sunset the mode provides warmer colours and lower brightness The sunrise and sunset times can manually be changed This function may not be supported by some models modes or apps For example Ambient Mode Art Mode and Game Mode To use EyeComfort first you need to set t...

Page 128: ...ophone on TV is not supported depending on the model or geographical area This function may not be supported by some modes or apps For example Ambient Mode Game Mode Art Mode and apps that control the TV sound While using this function the TV does not save the data This function may not be supported depending on the model The name of this function may appear differently depending on the model Adap...

Page 129: ...l viewing environments Eco This screen is provided to save energy Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE This screen mode provides picture quality certified by UHD Alliance The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching This function may not be supported depending on the model or geographical area FILMMAKER MODE may lo...

Page 130: ...a video The closer to 50 the deeper the colours Tint G R Try Now Adjust the colour tone The higher either value the redder or greener the video Apply Picture Settings Try Now Apply the selected picture settings to the current input source or all input sources Picture Clarity Settings Try Now Optimise a video that has many dynamic scenes When LED Clear Motion or Clear motion is set to On the screen...

Page 131: ...olour Space Settings Try Now Select a range of colours that can be expressed on the picture Smart Calibration Try Now Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer This function may not be supported depending on the model or geographical area To use this function use a Smartphone that is compatible with the function The list of compatible ...

Page 132: ...ing TV in the 4 3 or Fit to screen mode The supported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected to the TV via a Component connector or an HDMI connector This function may not be supported depending on the model or geographical area Fit to screen Try Now Fitting the pic...

Page 133: ...odel or geographical area This function may not be supported depending on the model or geographical area The game mode is not available for normal TV viewing The screen may shake somewhat When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode the Game Bar appears This function may not be supported depending on the model When Game Mode is enabled Picture Mo...

Page 134: ...ow You can configure the Game Motion Plus settings This function may not be supported depending on the model Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role playing game RPG or adventure game which involves many dynamic scenes Blur Reduction Reduce game screen blur to optimise fast moving images This function may not be supported depending ...

Page 135: ...nector you want to use for Input Signal Plus and then press the Select button to set the Input Signal Plus function to On the TV screen may flicker When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency or any FHD frequency the Input Signal Plus function may not be available In this case turn off the Input Signal Plus function For more information abo...

Page 136: ...erly Equaliser Try Now Customise the TV sound by adjusting the volume of high pitched and low pitched sounds This function is not available when the Adaptive Sound Pro or Active Voice Amplifier function is turned on This function is not available when the Sound Mode function is set to Adaptive Sound Game or Amplify The name and properties of this function may appear differently depending on the co...

Page 137: ...tput Audio Format to Auto When watching TV using the embedded speakers the virtual surround sound effect of Dolby Atmos can be turned on or off If the TV has been installed in portrait mode by using separate accessories the virtual surround sound effect through the TV speakers does not work This function may not be supported depending on the model Auto Volume Try Now Automatically adjusts the soun...

Page 138: ...Soundbar appears under Sound Output Menu Settings All Settings Sound Sound Output Select the menu Try Now Menu name example TV Soundbar Series name HDMI or TV Soundbar Series name Optical It works based on the Codec supported by your TV For more information about Codec information refer to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI optica...

Page 139: ...ition of the Bluetooth connection Before using a Bluetooth audio device refer to Read Before Using Bluetooth Devices On some models you can connect and use two Bluetooth devices simultaneously If multiple BT audio devices and BT input devices are simultaneously connected sound from the audio devices may be choppy or key data from the input devices may be dropped The number of BT audio devices for ...

Page 140: ...g conditions are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the TV For more information about how to connect and use a Samsung audio device that supports the Wi Fi function refer to its user manual Surround sound configurations w...

Page 141: ...cted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the network No broadcast signals are received Setting the clock automatically Menu Settings All Settings General Privacy System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the network or is receiving digital broadcasts through a connected antenna The accuracy...

Page 142: ...the model or geographical area GMT Set Greenwich Mean Time GMT DST Automatically adjusts for Daylight Saving Time DST Changing the current time Menu Settings All Settings General Privacy System Manager Time Clock Time Offset Try Now Time Offset adjusts the time through a network connection This function is available only when Clock Mode is set to Auto the TV fails to receive time information throu...

Page 143: ... You can set the sleep timer for up to 180 minutes after which it will turn off the TV This function may not be supported in some viewing modes This function may not be supported depending on the model or geographical area Turning off the TV using the off timer Menu Settings All Settings General Privacy System Manager Time Off Timer Try Now You can set Off Timer to shut off the TV automatically at...

Page 144: ... value is less than the setting in Menu Settings All Settings Picture Expert Settings Brightness Try Now This function is not available when the Adaptive Picture function is turned on Energy Saving Solution Try Now Reduce power consumption by adjusting brightness settings Motion Lighting Try Now Adjusts the brightness in response to on screen movements to reduce power consumption This function is ...

Page 145: ...ature may not be supported depending on the Wi Fi router Auto Power Off Try Now Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time In some regions the Auto Power Off function may not be supported when Samsung TV Plus is operating Available Remote Battery Try Now You can check the Samsung Smart R...

Page 146: ... outside the screen borders and may not be visible To fix the screen at the home position turn off the Pixel Shift mode To prevent afterimage when viewing content with a lot of static images turn on the Pixel Shift mode Adjust Logo Brightness Prevents screen issues by lowering the brightness of fixed images such as logos and banners Pixel Refresh Adjusts pixels to provide a clearer screen Some fea...

Page 147: ...sung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Menu Settings Support Software Update Auto update Try Now If the TV is connected to the network you can have the TV s software update itself automatically while you are watching the TV When the background update is ...

Page 148: ...unction is useful for controlling what programmes children can watch on the TV based on their ratings For more information refer to Using Programme Rating Lock Apply Channel Lock Try Now By selecting the menu you can turn on or off the Apply Channel Lock function Lock specific channels to prevent children from watching adult content To use this function the PIN number is required Channel Lock Sett...

Page 149: ...is set to Off or muted the voice guide for Accessibility Shortcuts is enabled The shortcut menus may not appear depending on the model or geographical area Enabling voice guides for the visually impaired Menu Settings All Settings General Privacy Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate th...

Page 150: ...off the TV screen and provide only sound to reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on This function may not be supported depending on the geographical area Enlarge the screen Menu Settings All Settings General Privacy Accessibility Magnification Try Now Enlarge the screen to make th...

Page 151: ...nding on the model or geographical area Enlarging the font for the visually impaired Menu Settings All Settings General Privacy Accessibility Zoom Menu and Text Try Now You can enlarge the size of the font on the screen To activate set Zoom Menu and Text to On Learning about the remote control for the visually impaired Menu Settings All Settings General Privacy Accessibility Learn TV Remote Try No...

Page 152: ... ray player and the player s remote control Subtitle Try Now Turns on or off the subtitle Subtitle Mode Try Now Sets the subtitle mode Subtitle Language Try Now Sets the subtitle language Spoken Subtitles Listen to an audio version of the subtitles Only available with broadcasts that provide this service This function may not be supported depending on the model or geographical area Selecting the b...

Page 153: ...you are watching provides it First set Sign Language Zoom to On and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen Configuring the repeat settings for remote control buttons Menu Settings All Settings General Privacy Accessibility Remote Button Repeat Settings Try Now You can configure the operation speed of the remote control buttons so th...

Page 154: ...nly supports some languages and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographical area Bixby Amazon Alexa To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voice Assistant To change the settings for Voice Assistant run the Settings menu...

Page 155: ...owing buttons on the remote control in the order shown to reset the PIN to 0000 On the Samsung Smart Remote Press Volume button Volume Up Volume Down Volume Up On the Standard Remote Control Press button Volume Up Press RETURN button Volume Down Press RETURN button Volume Up Press RETURN button Selecting Usage or Retail Mode Menu Settings All Settings General Privacy System Manager Usage Mode Try ...

Page 156: ...view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model or geographical area Restoring the TV to the factory settings Menu Settings All Settings General Privacy Reset Try Now You can restore all TV settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the security PIN and then select Reset All sett...

Page 157: ...elete Browsing Data Delete all saved Cookies If you want this function enabled or disabled use the Select button to turn it on or off HbbTV is not available when Timeshift is running or when a recorded video is being played back An application on HbbTV may malfunction temporarily depending on the circumstances of the broadcast station or application provider An application on HbbTV usually operate...

Page 158: ...t supported depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adapter via COMMON INTERFACE slot To attach the CI CARD Adapter to the TV follow these steps 1 Insert the CI CARD Adapter into the two holes on the back of TV Please locate the two holes at the back of the TV above the C...

Page 159: ...CI Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the COMMON INTERFACE slot as shown in the image below 159 ...

Page 160: ...yed please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain a CI or CI CARD from a local cable service provider When removing the CI or CI CARD carefully pull it out with your hands since dropping the CI or CI CARD may cause damage to it Insert the CI or CI CAR...

Page 161: ...ay not be displayed To change the Teletext page On the Samsung Smart Remote Press the numeric button on the TTX menu On the Standard Remote Control Press the numeric button On the Samsung Smart Remote TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX MIX button the teletext mode changes in the order of Full TTX D...

Page 162: ...To undo press it again On the Standard Remote Control On the Standard Remote Control the Teletext function icons are printed on some remote control buttons To run a Teletext function find its icon printed on a remote control button and then press the found button TTX MIX Full TTX Double TTX Mix Live TV The teletext mode is activated in the channel that is being watched Each time you press the TTX ...

Page 163: ...LIST mode switches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 CH LIST button 8 CH LIST Store Stores the Teletext pages 2 CH Page Up Displays the next Teletext page 3 CH Page Down Displays the previous Teletext page 5 INFO Reveal Conceal Displays or hides the hidden text answers to quiz games for example To display the normal screen press it ag...

Page 164: ... Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press it again 7 EXIT Cancel Shrinks the Teletext display to overlap with the current broadcast To undo press it again Typical Teletext page Part Contents A Selected page number B Broadcasting channel identity C Current page number or search indications D Date and time E Text...

Page 165: ...upported USB memory is not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording requires at least 100 MB of free space on the USB storage device Recording will stop if the available storage space falls below 50 MB while recording is in progress If the available storage space falls below 500 MB while both ...

Page 166: ...r However RAID type USB hard drives are not supported USB memory or flash drives are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions are in progress only the recording will stop The maximum amount of time ava...

Page 167: ... Stereo Mono Automatic change Dual Dual I Dual II Dual I NICAM Stereo Mono Mono Automatic change Stereo Mono Stereo Automatic change NICAM Dual Mono NICAM Dual 1 NICAM Dual 2 NICAM Dual 1 If the Stereo signal is too weak and an automatic switching occurs select Mono Available only for the stereo signals Available only when the input source is set to TV 167 ...

Page 168: ...ailable content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable network connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your network connection and try again Application services and updates may become ...

Page 169: ...e operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently is limited Web browsing speed will differ with the network environment Embedded videos in a webpag...

Page 170: ...et is currently being used by the wireless access point to communicate with another device the result is usually interference or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wireless ...

Page 171: ... 1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognise some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 172: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 172 ...

Page 173: ...pe grid and its minimum resolution must be at least 512 pixels in width or height Supported music formats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 16 24 Bit 48 96 192 kHz 5 1 channel ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported w...

Page 174: ...Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 3840 x 2160 120 40 webm WebM VP8 1920 x 108...

Page 175: ... Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 30 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 prof...

Page 176: ...tainers Video decoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 Resolution is changed during video playback Up to Level 5 1 3840 x 2160 is supported HEVC FHD is supported up to Level 4 1 V...

Page 177: ...IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 ...

Page 178: ...Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 1920 x 1080 120 100 Motion JPEG 1920 x 1080 60 80 MPEG4 SP ASP 60 60 Window Media Video v9 VC1 MPEG2 MPEG1 30 60 Microsoft MPEG 4 v1 v2 v3 30 20 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 4096 x 2160 4096 x 2160 60 1920 x 1080 120 100 webm WebM VP8 1920 x 1080 60 40 Vorbis VP9 Profile 0 profile ...

Page 179: ...S containers Video decoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 Resolution is changed during video playback Up to 3840 x 2160 is supported HEVC FHD is supported up to Level 4 1 VC1 AP...

Page 180: ...50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x ...

Page 181: ...may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS HEVC FHD is supported up to Level 4 1 HEVC UHD is supported up to Level 5 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is ...

Page 182: ... 264 BP MP HP 1920 x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 OPUS G 711 A Law μ Law HEVC H 265 Main Main10 60 50 Motion JPEG 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 60 40 webm WebM VP8 60 20 Vorbis VP9 Profile 0 profile 2 supported 60 50 AV1 60 4...

Page 183: ...a transmission speeds Some USB digital camera devices may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WMA is supported up to 10 Pro 5 1 channels M2 profile WMA1 WM...

Page 184: ... 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAudio 6...

Page 185: ... be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 HEVC 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders ...

Page 186: ...0 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAu...

Page 187: ...ers H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 Resolution is changed during video playback Up to Level 5 1 3840 x 2160 is supported HEVC 8K is supported up to Level 6 1 HEVC FHD is supported...

Page 188: ...rd Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom USB 7680 x 4320p 24 30 60 Hz 16 9 Standard Custom This input signal may differ depending on the model and geographical area The input ports for external devices may differ depending on the mode...

Page 189: ...Plus is set to On All models for Q6 C Series Q8 C Series 50 inch and smaller models All models for CU7 Series CU8 Series 75 inch and smaller models Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O QLED TV except for Q6 C Series Q8 C 50 inch and smaller models Series S9 C Series CU8 Series 85 inch and larger models Frame rate f...

Page 190: ...B 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O Resolution 7680 x 4320p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0...

Page 191: ...80 144 Hz 166 587 144 346 500 progressive 2560 x 1080 120 Hz 150 000 120 495 000 progressive 2560 x 1080 144 Hz 172 339 144 470 830 progressive 2560 x 1440 120 Hz 150 000 120 495 000 progressive 3840 x 2160 120 Hz 270 000 120 1188 000 progressive 3840 x 2160 144 Hz 323 677 144 1424 180 progressive 3840 x 1080 120 Hz 137 250 120 549 000 progressive 3840 x 1080 144 Hz 166 607 144 653 100 progressive...

Page 192: ...iver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 C Series or higher with the Input Signal Plus set to On The native resolution is 3840 x 2160 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical fre...

Page 193: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 194: ...50 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 30 Hz 67 500 30 000 297 000 4096 x 2160 50 Hz 112 500 50 000 594 000 4096 x ...

Page 195: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 24 Hz 54 000 24 00...

Page 196: ...60 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal ver...

Page 197: ... sync errors may occur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is expose...

Page 198: ...tween 6 12 years old General Content suitable for general audiences PG 13 PG 13 Content suitable for people aged 13 and above but can be watched by those who are under the recommended age if parental guidance is provided PG 18 PG 18 Content suitable for people aged 18 and above but can be watched by those who are under the recommended age if parental guidance is provided Adults Content unsuitable ...

Page 199: ...21 Dolby Laboratories All rights reserved This licence may not be supported depending on the model or geographical area The terms HDMI HDMI High Definition Multimedia Interface HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator Inc Open Source License Notice Open Source used in this product can be found on the following webpage https opensou...

Page 200: ...ution Motion Lighting or Contrast Enhancer Menu Settings All Settings General Privacy Power and Energy Saving Brightness Optimisation Try Now Menu Settings All Settings General Privacy Power and Energy Saving Energy Saving Solution Try Now Menu Settings All Settings General Privacy Power and Energy Saving Motion Lighting Try Now Menu Settings All Settings Picture Expert Settings Contrast Enhancer ...

Page 201: ... Picture Expert Settings Sharpness Try Now Menu Settings All Settings Picture Expert Settings Colour Try Now Menu Settings All Settings Picture Expert Settings Tint G R Try Now The picture colours are black and white or do not look the way they should look If the product s colours or absolute whites blacks seem to be off launch Picture Test Menu Settings Support Device Care Self Diagnosis Picture ...

Page 202: ...f Timer Try Now TV The Frame TV cannot be turned off If your TV is The Frame model you can turn off the TV by pressing and holding the Power button To switch from Art mode to TV mode or vice versa short press the Power button when the TV is on Unable to power on If you are having problems powering on your TV there are a number of things to check before calling the service department Confirm that t...

Page 203: ...level by adjusting the sensitivity of the motion detector left directional button Art Art Mode Options Motion Detector Art Mode Options can be found at the bottom of the Art home To configure the option settings scroll down to the far bottom Motion Detector may not be supported depending on the model or geographical area Unable to find a Channel If your TV is not connected to a cable box or satell...

Page 204: ...le box supports the content or broadcast for UHD and set the resolution For more information contact your service provider When using a Samsung TV Plus channel check the network connection When the network speed is slow the app may not work or the image quality may be poor Displayed video looks blurry If you notice blurring or juddering on the screen use the Picture Clarity Settings function to re...

Page 205: ... Picture Picture Size Settings Picture Size Try Now The Subtitle function in the TV menu is deactivated When an external device is connected with an HDMI or Component cable the Subtitle function is unavailable Adjust the subtitle setting on the external device Subtitles appear on the TV screen Turn off the Subtitle function in Subtitle Settings Menu Settings All Settings General Privacy Accessibil...

Page 206: ...l device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your TV is using an HDMI cable To listen to computer sound connect an external speaker to the computer s audio output connector If your TV has a headphone jack make sure there is nothing plugged into it Reboot the connected device by disconnecting and the...

Page 207: ... GHz frequency 5 GHz may not be available depending on the model When the symptom persists it is recommended to use wired connection such as HDMI eARC ARC and Optical Whenever a function is used on the TV or the channel is changed the TV voices the activity The TV explains in voice over the video scenes displayed on the screen Turn off the Voice Guide function in Voice Guide Settings Menu Settings...

Page 208: ... The volume of the external device cannot be adjusted Check the cable connection between the TV and the external device When connecting an external speaker such as home theatre via HDMI make sure it is connected to the HDMI eARC ARC port on the TV Make sure that the Menu Settings All Settings Connection External Device Manager Anynet HDMI CEC is active on your TV Try Now If a device is connected v...

Page 209: ...gs All Settings Broadcasting Auto Tuning Settings Auto Tuning Try Now The Auto Tuning Settings may not appear depending on the model or geographical area The subtitles are not provided on a digital channel When watching channels with the antenna cable connected run Subtitle Settings Menu Settings All Settings General Privacy Accessibility Subtitle Settings Try Now Some channels may not have subtit...

Page 210: ...ction of the computer I want to connect to a PC and mobile device via screen mirroring To wirelessly connect the TV to your PC read the instructions at PC Screen Sharing Wireless in Connection Guide and then try to connect Menu Connected Devices Connection Guide PC Screen Sharing Wireless Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile ...

Page 211: ...rk that is connected to the external device I want to connect to a Bluetooth speaker For more information on how to connect a Bluetooth speaker see Audio Device Bluetooth in Connection Guide Menu Connected Devices Connection Guide Audio Device Bluetooth The PC screen does not appear or it flickers When the PC screen does not appear or the PC is not recognised check the power supply of the PC and t...

Page 212: ...g device placed between the TV and router If unable to establish a wireless internet connection connect the TV to the wireless router via a LAN cable If the TV is able to connect to the internet normally via the cable connection there might be a problem with the wireless router In this case try using a different wireless router Wired networks are not supported by some models Wired network connecti...

Page 213: ...nu Settings All Settings Connection External Device Manager Anynet HDMI CEC Try Now Check and confirm that the device s power cord is securely plugged in Check the device s HDMI cable connection Anynet HDMI CEC cannot function under specific circumstances when the TV is scanning channels or performing Reset When connecting or disconnecting an HDMI cable turn the TV off and then back on again I wan...

Page 214: ...ted via the HDMI eARC port does not turn off and on together with the TV To prevent a specific device connected to the TV from turning off automatically turn off the HDMI CEC function on a specific device connected to the TV The message Connecting to Anynet device or Disconnecting from Anynet device appears on the screen You cannot use the remote control when the TV is configuring Anynet or switch...

Page 215: ...dead Charge the remote control by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in Menu Settings All Settings General Privacy Power and Energy Saving Available Remote Battery Try Now This function may not be supported depending on the model If the remote control has batteries replace ...

Page 216: ...r digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus This function may not be supported depending on the model or geographical area The Format Device message appears when the Timeshift or recording function is used To use the recording function the storage device connected to the TV must have been already formatted Formatting ...

Page 217: ...work connection When the network speed is slow the app may not work or its image quality may be poor Uninstall and reinstall the app For more information about app uninstallation refer to Managing installed apps The services of your application are not provided by the TV but by the application service provider Refer to the Help section on the application service provider s website The Smart Hub Ho...

Page 218: ...orted files or high bitrate files Most files can be played back but some files may not play smoothly Some files can t be played Some files that use an unsupported codec may not be played back Make sure that the codec is supported by the TV For more information about the supported codecs refer to Read Before Playing Photo Video or Music Files 218 ...

Page 219: ...y Voice Amazon Alexa Settings Try Now This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area Bixby Alexa answers although I did not call it The TV may recognise an ambient noise or everyday conversation as a call to Voice Assistant Turn off the Voice Wake up function or set the Wake up Sensitivity to Low Menu Settings All Settings Gene...

Page 220: ...ol by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in Menu Settings All Settings General Privacy Power and Energy Saving Available Remote Battery Try Now This function may not be supported depending on the model If the remote control has batteries replace them with new ones During vo...

Page 221: ...however is not a defect and does not affect the TV s functionality The TV smells like plastic This smell is normal and will dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Menu Settings All Settings General Privacy...

Page 222: ... use The TV is making a humming noise Your TV utilises high speed switching circuits and high levels of electrical current Depending on the TV s brightness level the TV may seem slightly noisier than a conventional TV Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements Some noise coming from the TV is considered normal and is not...

Page 223: ...epending on the geographical area Picture Test Try Now Sound Test Try Now HDMI Troubleshooting Signal Information Try Now Smart Hub Connection Test Try Now Reset Smart Hub Try Now Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Menu Settings Support Device Care Self Diagnosis Signal In...

Page 224: ...tings to the default settings Menu Settings All Settings Picture Expert Settings Reset Picture Try Now Reset sound Resets current sound settings to the default settings Menu Settings All Settings Sound Expert Settings Reset Sound Try Now 224 ...

Page 225: ...tre or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the Standard Remote Control press and hold the Play button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting service Menu Settings Support Device Care...

Page 226: ... the buttons facing towards you The side with the button in the upper left is the top of the remote control Description of the Samsung Smart Remote or Remote Control The images buttons and functions of the remote control may differ with the model or geographical area From top to bottom and left to right The button is at the top left Of the 2 buttons below the button on the Samsung Smart Remote the...

Page 227: ...watching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast programme is running and the timeshift time You can use the Slow Rewind or Slow Forward functions when you select the Pause option To use Record or Timeshi...

Page 228: ...me button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Standard Remote Control Press the AD SUBT button or press and hold the MUTE button to open the Accessibility Shortcuts menu Running the Accessibility menu functions using the General menu Menu Settings All...

Page 229: ...by the TV must be set up and tuned and must be connected to the network You can connect the TV to the network during the initial setup or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Samsung Smart Remote but the TV must be connected to the network To s...

Page 230: ... box and cable box turn on the subtitle function on the device For more information contact your service provider Sign Language Zoom Settings You can zoom in the sign language screen when the programme you are watching provides it This function may not be supported depending on the model or geographical area Learn TV Remote Learn the names and functions of the buttons on remote control On this scr...

Page 231: ...nus with an opaque black background and a white font providing maximum contrast If High Contrast is on some Accessibility menus are not available Zoom Menu and Text You can enlarge important elements on the menu such as the names of programmes Greyscale You can change the colour of the TV screen to black and white to sharpen blurred edges caused by colours If Greyscale is on some Accessibility men...

Page 232: ... button on the Samsung Smart Remote or Remote Control to open the virtual numeric pad enter a number and then select Done On the Standard Remote Control press the numeric buttons to enter a channel number Using on screen number entry via the Samsung Smart Remote or Remote Control Use the virtual numeric pad to enter numbers for example to enter a channel number or to enter a PIN Press the or butto...

Page 233: ...f the Samsung Smart Remote or Remote Control the left one is the Volume button Push up or pull down the Volume button to change the volume Standard Remote Control Press the up or down of VOL button on the Standard Remote Control to adjust the volume Using programme information When watching TV press the Select button to view programme information which then appears at the top of the screen Voice G...

Page 234: ...e Guide is not provided Set the Clock first Menu Settings All Settings General Privacy System Manager Time Clock Try Now If you need to set the clock again follow the steps below 1 Press the button and press the left directional button on the remote control 2 Press the down directional button to move to the Settings 3 Press the Select button and press the right directional button to move to the Al...

Page 235: ...programme you reach on that day The day is not repeated so if you are not sure what the day is you can move forwards and backwards 24 hours and then the day will be announced To view a programme on now In the Guide move to the programme currently broadcasting and then press the Select button to go to live TV on the selected channel and programme Other options in the guide In the Guide move to a br...

Page 236: ...nction may not be supported depending on the model or geographical area Cancel Scheduled Recording You can cancel your scheduled recordings This function may not be supported depending on the model or geographical area View Details You can see the detailed information on the selected programme The information may differ with the broadcast signal If the information is not provided with the programm...

Page 237: ...o ways to cancel a scheduled viewing Cancelling a scheduled viewing from the Guide 1 Press the Channel button to access the Guide 2 Move to to the programme to cancel the viewing schedule and press the Select button 3 Move to Cancel Scheduled Viewing and then press the Select button 4 When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The scheduled viewing...

Page 238: ... also use the or button to enter a channel number and go to that channel directly Press the left directional button in the Channel List to move to the Category list Use the up and down directional buttons to move within this list Press the Select button to choose a category you want from the Category list The Category list contains All Samsung TV Plus Favourites and Channel Type Use the up and dow...

Page 239: ... geographical area Favourites Displays Favourites 1 to Favourites 5 Use the up and down directional buttons to move between the lists of favourites Highlight the one you want and then press the Select button The channel list will now show only the channels in this list Channel Type Filters the list so that it includes channels of a selected type However Channel Type can only be used channels conta...

Page 240: ...ogramme being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on later move to the programme in the Guide and then press the Select button You will get a pop up menu Use the up and down directional button to move within this menu Move to the Schedule Recording and t...

Page 241: ...indow use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Changing the recording time When recording a live programme you can specify how long you want to record for Press the down directional button to display the control bar at the bottom Press the left or right d...

Page 242: ... up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button This function may not be supported depending on the model or geographical area Deleting a recorded programme You can delete any recorded programme 1 Go to the list of Recordings to delete a recorded pr...

Page 243: ...Home Screen is the static menu listed You can quickly and easily use the listed menu items to access the main TV settings or external devices search and apps Privacy Choices From your TV easily manage the privacy policy regarding services related to Smart Hub and verify how personal information is protected To use Smart Hub you must agree to the Smart Hub service agreement and the collection and u...

Page 244: ... TV is turned off you can use the Art mode function to edit image content such as artworks photos or to display the content This function is supported only in The Frame For more information refer to Using Art Mode Media View a variety of TV programmes Install various apps offered by Smart Hub such as video music and sports apps and use the apps from the TV For more information refer to About the M...

Page 245: ...icons Use the left and right directional buttons to move within a row Press the Select button to open the section you want to read You can use the directional buttons on the remote control to use the functions on the top such as Search Site Map and Index The e Manual contains a section called Learn TV Remote in Accessibility Guidance This is particularly useful for people who cannot easily see the...

Page 246: ...tings General Privacy Voice Voice Assistant Try Now The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and then perfor...

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