English 19
Tr
ouble
shoo
ting
Problem
Possible cause
Action
The oven
temperature is
too hot or too
cold.
The oven sensor needs to
be adjusted.
• The temperature in the oven
can be adjusted. Before
adjusting, test a recipe by
using a temperature setting
that is higher or lower
than the recommended
temperature. The baking
results should help you to
decide how much of an
adjustment is needed.
• The oven temperature can
be adjusted ±35 °F(±19 °C).
* Refer full user manual at
Samsung.com website.
A crackling
or popping
sound.
This is normal. This is
the sound of the metal
heating and cooling
during any cooking or
cleaning function.
This is normal operation, and
not a system failure. Use the
oven as usual.
If you hear cracking or popping
while the oven is not in use,
please contact the Samsung Call
Center (1-800-726-7864).
The oven door
will not open
after a self-
cleaning cycle.
This is normal. The oven
door will stay locked until
the oven temperature
drops below 400 °F.
If you can not open the door
after the oven has dropped
below 400
°
F, please contact the
Samsung Call Center
(1-800-726-7864).
Troubleshooting
If you encounter a problem with the range, check the tables starting below, and
then try the suggested actions.
Checkpoints
Problem
Possible cause
Action
Areas of
discoloration
or scratch on
the cooktop.
Mineral deposits from
water and food have been
left on the surface of the
cooktop.
• Remove using a ceramic-
glass cooktop cleaning
cream.
• Use cookware with clean,
dry bottoms.
• Clean the cooktop with
a ceramic cleaning agent
regularly every week.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (e.g. salt
or sand) present between
the cookware and the
surface of the cooktop.
• To avoid scratches, use the
recommended cleaning
procedures.
• Make sure cookware
bottoms are clean before
use, and use cookware with
smooth bottoms.
Oven fan is
making a
noise, or won't
turn off.
* Slide-In oven
model only.
The cooling fan is not
visible, but you will hear
it running whenever
the electronics get hot
and turn off when the
electronics are cool.
This is normal operation to
cool the oven, cooling fan
automatically shuts down when
the oven cools.
Occasionally,
key doesn't
work well.
The key may not respond
if certain features are
enabled.
Please refer to the Web Manual
for detailed operation about
Touch Key.
Electric Range_SimpleManual_DG68-01208A-02_EN+MES+CFR.indb 19
Electric Range_SimpleManual_DG68-01208A-02_EN+MES+CFR.indb 19
2020-10-08 4:25:40
2020-10-08 4:25:40
