Samsung NE63A6311SG/AA-00 User Manual Download Page 52

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52 English

ouble

shoo

ting

Troubleshooting

Problem

Possible cause

Solution

The appliance
will not turn
on.

The appliance is not
completely plugged into the
electrical outlet or a fuse in
your home may be blown or
a circuit breaker may have
tripped.

Make sure the power cord is
plugged into a live, properly
grounded outlet. Check the
fuse and circuit breakers.

Incomplete service wiring.

Call for service.

Power outage.

Check to see if the house
lights will turn on. If
necessary, call your local
electric company for service.

The oven
smokes
excessively
during broiling.

The oven controls have not
been set properly.

Refer to the section on using
the broiler starting on page

The meat has been placed too
close to the element.

Reposition the rack to provide
proper clearance between
the meat and the element.
Preheat the broil element for
searing.

The meat has not been
properly prepared.

Remove the excess fat from
the meat. Cut away fatty
edges that may curl, leaving
the lean intact.

Grease has built up on oven
surfaces.

Regular cleaning is necessary
when broiling frequently.

Problem

Possible cause

Solution

Food does not
bake or roast
properly.

The oven controls have not
been set correctly.

See the chapter on operating
the oven starting on page

The oven rack has been
positioned incorrectly or is
not level.

See the section on using the
oven racks on page

Incorrect cookware or
cookware of improper size is
being used.

The oven sensor needs to be
adjusted.

See the section on adjusting
the thermostat on page

Food does not
broil properly.

The serving size may not be
appropriate.

Refer to the cooking guide for
serving sizes on page

and then try again.

The rack has not been
properly positioned.

See the broiling
recommendation guide on
page

The cookware is not suited for
broiling.

Use suitable cookware.

In some areas, the power
(voltage) may be low.

•

Preheat the broil element
for 10 minutes.

•

See the broiling
recommendation guide
on page

The oven
temperature is
too hot or too
cold.

The oven sensor needs to be
adjusted.

See the section on adjusting
the thermostat on page

Summary of Contents for NE63A6311SG/AA-00

Page 1: ...Electric Range User manual NE63 631 S ...

Page 2: ...device in place and engaged e Failure to do so can result in death or serious burns to children or adults WARNING Do not step lean or sit on the doors of the range You can cause the range to tip resulting in burns or serious injuries Confirm that the Anti Tip device is installed properly Then to verify that the Anti Tip device is engaged grasp the top rear edge of the range and carefully attempt t...

Page 3: ...aged to try to correct the interference by one or more of the following measures Reorienting or relocating the receiving antenna Increasing the separation between the equipment and receiver Connecting the equipment to an outlet that is on a different circuit than the radio or TV Consulting the dealer or an experienced radio TV technician for help Regulatory Notice 1 FCC Notice CAUTION FCC CAUTION ...

Page 4: ...following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device This Class B digital apparatus complies with Canadian ICES 003 For products sold in the US and Canadian markets only channels 1 11 are available You cannot select any other channels IC RADIATION EXPOSURE STATEMENT T...

Page 5: ...ing the oven light on and off 30 Minimum and maximum settings 30 Using the oven racks 31 Baking 32 Broiling 33 Using the bread proof function 34 Using the keep warm feature 34 Using the smart control feature 35 Using the voice control 35 Using the options function 37 Using the Sabbath feature 38 Maintaining your appliance 40 Self cleaning 40 Steam cleaning 42 Care and cleaning of the oven 43 Care ...

Page 6: ...m www P65Warnings ca gov Important safety instructions Read and follow all instructions before using your range to prevent the risk of fire electric shock personal injury or damage when using the range This guide does not cover all possible conditions that may occur Always contact your service agent or the manufacturer about problems that you do not understand WHAT YOU NEED TO KNOW ABOUT SAFETY IN...

Page 7: ...ower to the appliance before servicing by removing the fuse or switching off the circuit breaker Do not enter the oven Do not store items of interest to children in cabinets above the range or on the back guard of the range Children climbing on the range to reach items could be seriously injured Do not leave children alone Never leave children alone or unattended in an area where this appliance is...

Page 8: ...oved from the appliance before operating it Keep plastics clothes and paper away from parts of the appliance that may become hot Wear proper apparel Never wear loose fitting or hanging garments while using the appliance Use only dry potholders Placing moist or damp potholders on hot surfaces may result in burns from steam Do not let the potholder touch hot heating elements Do not use a towel or ot...

Page 9: ...ntainer and bowl in a horizontal position on cooktop surface Be careful when placing spoons or other stirring utensils on the glass cooktop surface when it is in use They may become hot and could cause burns Use proper pan sizes This appliance is equipped with surface units of different size Select pots and pans that have flat bottoms large enough to cover the surface area of the heating element U...

Page 10: ...hould be serviced only by qualified service personnel Repairs carried out by unqualified individuals may cause injury or a serious malfunction If your appliance is in need of repair contact a Samsung authorized service center Failure to follow these instructions may result in damage and void the warranty Flush mounted appliances may be operated only after they have been installed in cabinets and w...

Page 11: ...Accessible parts may become hot during use To avoid burns young children should be kept away OVEN DO NOT TOUCH THE HEATING ELEMENTS OR INTERIOR SURFACES OF THE OVEN Heating elements may be hot even though they are dark in color Interior surfaces of an oven become hot enough to cause burns During and after use do not touch or let clothing or other flammable materials contact the heating elements or...

Page 12: ... rack must be moved while the oven is hot use potholders Do not let the potholders come in contact with the hot heating element in the oven Do not allow aluminum foil or a meat probe to contact the heating elements During use the appliance becomes hot Care should be taken to avoid touching heating elements inside the oven Do not use harsh abrasive cleaners or sharp metal scrapers to clean the oven...

Page 13: ...and any food Before operating the self clean cycle wipe grease and food soils from the oven Excessive amounts of grease may ignite leading to smoke damage to your home Do not use any commercial oven cleaner or oven liner protective coating of any kind in or on the outside of the oven Remove the nickel oven shelves from the oven before you begin the self cleaning cycle or they may discolor If the s...

Page 14: ... be careful to avoid steam burns Some cleaners can produce noxious fumes if applied to a hot surface CRITICAL INSTALLATION WARNINGS WARNING This appliance must be installed by a qualified technician or service company Failing to have a qualified technician install the range may result in electric shock fire an explosion problems with the product or injury Unpack the oven remove all packaging mater...

Page 15: ... pull or excessively bend the power cord Do not twist or tie the power cord Do not hook the power cord over a metal object place a heavy object on the power cord or insert the power cord between objects This may result in electric shock or fire If the power cord is damaged contact your nearest Samsung service center CRITICAL USAGE WARNING CAUTION If the appliance is flooded by any liquid please co...

Page 16: ...ste it may result in a problem with the appliance Take care when removing the wrapping from food taken out of the appliance If the food is hot hot steam may be emitted abruptly when you remove the wrapping and this may result in burns Do not attempt to repair disassemble or modify the appliance yourself Since a high voltage current enters the product chassis it may result in electric shock or fire...

Page 17: ...s contact your product provider or nearest Samsung service center Do not tamper with make any adjustments or repairs to the door Under no circumstances should you remove the door or outer shell of the oven Do not store or use the oven outdoors Never use this appliance for purposes other than cooking Using the appliance for any purpose other than cooking may result in fire Open the cap or stopper o...

Page 18: ...to cause burns after cooking use cooking gloves to protect your hands from burns USAGE CAUTIONS CAUTION If the surface is cracked turn the appliance off Failing to do so may result in electric shock Dishes and containers can become hot Handle with care Hot foods and steam can cause burns Carefully remove container coverings directing the steam away from your hands and face Remove lids from baby fo...

Page 19: ...e As well as being harmful to humans it may also result in electric shock fire or problems with the product Do not put your face or body close to the appliance while cooking or when opening the door just after cooking Take care that children do not come too close to the appliance Failing to do so may result in children burning themselves Do not place food or heavy objects over the edge of the oven...

Page 20: ...eating food may result in fire CRITICAL CLEANING WARNINGS CAUTION Do not clean the appliance by spraying water directly on to it Do not use benzene thinner or alcohol to clean the appliance This may result in discoloration deformation damage electric shock or fire Take care not to hurt yourself when cleaning the appliance externally or internally You may hurt yourself on the sharp edges of the app...

Page 21: ... Contact Center 1 800 726 7864 Introducing your new range Overview 02 03 04 05 07 06 08 09 10 01 01 Oven control panel See page 28 for more information 02 Surface control knobs See page 23 for more information 03 Glass surface 04 Oven door 05 Storage drawer 06 Door latch 07 Automatic oven light switch 08 Oven light 09 Shelf position 10 Gasket ...

Page 22: ...n one item at a time Surface cooking About surface cooking CAUTION BEFORE COOKING Do not use the glass cooktop surface as a cutting board Do not place or store items that can melt or catch fire on the glass cooktop even when it is not being used Turn the surface units on only after placing cookware on them Do not store heavy items above the cooktop surface They could fall and damage it CAUTION DUR...

Page 23: ...ting the element will cycle on and off The heating element retains enough heat to provide a uniform and consistent heat during the off cycle For efficient cooking turn off the element several minutes before cooking is complete This will allow residual heat to complete the cooking process NOTE Radiant elements have a limiter that allows the element to cycle ON and OFF even at the HI setting This he...

Page 24: ...turned on you can see a glow through the glass cooking surface The element will cycle on and off to maintain the preset heat setting even at high settings For more information on selecting proper types of cookware refer to the section Using the proper cookware on page 26 How to set the appliance for surface cooking CAUTION The surface elements may be hot even when off and burns can occur Do not to...

Page 25: ...IGH Continuing a rapid boil frying deep fat frying MEDIUM Maintaining a slow boil thickening sauces and gravies steaming vegetables MEDIUM LOW Keeping foods cooking poaching stewing LOW Keeping foods warm melting simmering Using the warming center The warming center located in the back center of the glass surface will keep hot cooked food at serving temperature NOTE The surface warmer will not glo...

Page 26: ...ved and warped pan bottoms Pan overhangs element by more than one half inch Pan is smaller than element Heavy handle tilts pan 1 To turn the warming center on press the Warming Center On Off pad 2 Select the power setting you want Press the Warming Center Level pad once for Low twice for Medium or three times for High 3 To turn the warming center off press the Warming Center On Off pad NOTE Pressi...

Page 27: ...n a permanent stain Preventing other damage Do not allow plastic sugar or foods with high sugar content to melt onto the hot cooktop Should this happen clean immediately Do not let a pan boil dry as this will damage the cooktop and the pan Do not use the cooktop as a work surface or cutting board Do not cook food directly on the cooktop Always use the proper cookware Choosing the proper cookware W...

Page 28: ...amount of time you want your food to cook The oven will shut off when the cooking time has run out 10 Delay Start Press to set the oven to start and stop automatically at a time you set 11 Smart Control Use to select the smart control feature 12 Number pad Use to set any function requiring numbers such as the time of day on the clock the timer the oven temperature the start time and length of oper...

Page 29: ...g feature only with another cooking operation bake How to set the oven for timed cooking 1 Start the cooking operation you want e g Bake The default temperature is 350 F 2 Press Cook Time You can set the Cook Time at any time After selecting the cook mode during preheating after preheating 3 Enter the cooking time you want e g 45 min using the number pad You can set the cooking time for any amount...

Page 30: ...7 Press START SET At the set time a short beep will sound The oven will begin to bake Turning the oven light on and off The oven light turns on automatically when the door is opened The oven light turns off automatically when the door is closed You can turn the oven light on and off manually by pressing the pad Minimum and maximum settings All of the features listed in the table below have minimum...

Page 31: ... reference only Rack and Pan placement 3 4 Single Oven Rack Single Oven Rack Centering the baking pans in the oven as much as possible will produce better results If baking with more than one pan place the pans so each has at least 1 to 1 of air space around it When baking on a single oven rack place the oven rack in position 3 or 4 See the figure on the left 5 3 Multiple Oven Rack Multiple Oven R...

Page 32: ... 550 F Baking temperature and time will vary depending on the ingredients and the size and shape of the baking pan used Dark or nonstick coatings may cook faster with more browning How to set the temperature 1 Press Bake The default temperature is 350 F 2 Enter the temperature you want on the number pad e g 3 7 5 3 Press START SET The temperature display will start to change once the oven temperat...

Page 33: ...ined in the oven CAUTION Should an oven fire occur close the oven door and turn the oven off If the fire continues throw baking soda on the fire or use a foam type fire extinguisher Do not put water or flour on the fire Flour can explode and water can cause a grease fire to spread and cause personal injury Broiling Recommendation Guide The size weight thickness starting temperature and your donene...

Page 34: ...id lowering the temperature and extending proofing time do not open the oven door Using the keep warm feature When cooking is finished Keep Warm will hold the food at a safe serving temperature for up to 3 hours After 3 hours the feature will shut off automatically You can use the keep warm feature without any other cooking operations or you can set it to activate after a timed or delay timed cook...

Page 35: ...t Control and prevent you from turning the oven on remotely If it is not shown on the display you can still monitor the oven and cooktop status and turn the oven off When oven cooking is finished or cancelled Smart Control will turn off Using the voice control To use the Range s Voice Control function you need Bixby Amazon Alexa App Google Assistant App on your mobile device Refer to the table bel...

Page 36: ...e oven Device name to bake Mode for 1hour Time at 350 degrees Temp Set the oven Device name to bake Mode at 350 degrees Temp Set the oven Device name to bake Mode for 1hour time Preheat the oven Device name Start the oven Device name Turn on the oven Device name Set the oven Device name to bake Mode Turn Off Stop Turn off the oven Device name Stop the oven Device name Turn off the oven Device name...

Page 37: ...he oven is too hot or too cool you can correct the temperature in the oven Before correcting test a recipe by using a temperature setting that is higher or lower than the recommended temperature The baking results should help you to decide how much of an adjustment is needed The oven temperature can be adjusted 35 F 19 C How to correct the oven temperature 1 Press Options for 3 seconds and then Pr...

Page 38: ...lay purposes only The heating element does not operate How to enable or disable the demo mode 1 Press Options for 3 seconds and then Press 0 on the number pad 2 Press 1 On or 2 Off on the number pad 3 Press START SET to save the changes Using the Sabbath feature For use on the Jewish Sabbath Holidays K For further assistance guidelines for proper usage and a complete list of models with the Sabbat...

Page 39: ...r the Sabbath observance turn OFF the Sabbath mode Press and hold both Bake and 1 for at least 3 seconds simultaneously to turn the Sabbath mode off The oven can then be used with all normal functions Do not open the oven door or change the oven temperature for about 30 minutes after you have started Sabbath mode to allow the oven to reach the set temperature Note that for best performance the ove...

Page 40: ...e the oven light bulb cover is in place and the oven light is off NOTE Remove oven racks and accessories before starting the self clean mode Maintaining your appliance Self cleaning This self cleaning oven uses high temperatures well above cooking temperatures to burn off leftover grease and residue completely or reduce them to a finely powdered ash that you can wipe away with a damp cloth CAUTION...

Page 41: ... the range will beep several times How to delay the start of self cleaning 1 Press Self Clean Select the desired self clean time by pressing Self Clean 2 Press Delay Start 3 Enter the time you want the clean cycle to start 4 Press START SET The display will show Delay Self clean and the Lock icon The motor driven door lock will engage automatically 5 The Self Cleaning cycle will turn on automatica...

Page 42: ...ar in the display Because this function produces the best results when started while the oven is cool we recommend that you wait until the oven has cooled down and Hot disappears from the display CAUTION Wear the glove during cleaning After a steam cleaning cycle Take care when opening the door before a steam cleaning procedure has ended The water on the bottom is hot Open the oven door and remove...

Page 43: ...cloth with hot soapy water For more difficult residue and built up grease apply a liquid detergent directly onto the area and leave for 30 to 60 minutes Wipe with a damp cloth and dry Do not use abrasive cleaners on any of these surfaces They can scratch Cleaning stainless steel surfaces 1 Shake the bottle of STAINLESS STEEL APPLIANCE CLEANER or POLISH well 2 Place a small amount of STAINLESS STEE...

Page 44: ...emove this gasket Oven racks If the racks are left in the oven during a self cleaning cycle their color will turn slightly blue and the finish will be dull After the self cleaning cycle is complete and the oven has cooled rub the sides of the racks with wax paper or a cloth containing a small amount of oil This will help the racks glide more easily on their tracks NOTE Do not clean in a dishwasher...

Page 45: ... Do not scrape the seal 4 For additional protection after all residue has been removed polish the entire surface by applying ceramic cooktop cleaner with a paper towel Care and cleaning of the glass cooktop CAUTION Do not block the vent and cooling motors or let any foreign matter get into them when cleaning the cooktop Normal daily use cleaning Use only a ceramic cooktop cleaner Other creams may ...

Page 46: ...ntil the surface of the cooktop has cooled 4 Don t use the surface units again until all of the residue has been completely removed NOTE If pitting or indentations in the glass surface have already occurred the cooktop glass will have to be replaced In this case service will be necessary Removing metal marks and scratches 1 Be careful not to slide pots and pans across your cooktop It will leave ma...

Page 47: ...arm must be fully inserted into the bottom of the slot Removing and reinstalling the oven door How to remove the door CAUTION The door is very heavy Be careful when removing and lifting the door Do not lift the door by the handle Turn the power OFF before removing the door Hinge lock Hinge lock Locked position Locked position Unlocked position Unlocked position 1 Open the door completely 2 Pull th...

Page 48: ...e drawer 1 Put the left side of the drawer over the left hook and the right side over the right hook 2 Push the drawer until it stops Hinge lock Hinge lock Locked position Locked position Unlocked position Unlocked position 3 Open the door fully If the door will not open fully the indentation is not inserted correctly in the bottom edge of the slot 4 Push the hinge locks up against the front frame...

Page 49: ...cessed for servicing and cannot be moved easily The kitchen cabinets are not square and too close to the appliance Contact a builder or installer to make the appliance accessible Carpet is interfering with movement of the range Provide sufficient space so the range can be lifted over the carpet Changing the oven light The oven light is a standard 40 watt appliance bulb It will come on when the ove...

Page 50: ...the glass cooktop on page 45 The surface is hot and the model features a light colored cooktop This is normal The surface may appear discolored when it is hot This is temporary and will disappear as the glass cools Problem Possible cause Solution The surface unit frequently cycles on and off The element will cycle on and off to maintain the power setting This is normal operation and not a system f...

Page 51: ...ng during both the cooking and self cleaning functions This is normal operation and not a system failure Use the range as usual OVEN Problem Possible cause Solution The oven will not turn on The range is not completely plugged into the electrical outlet Make sure the electrical plug is inserted into a live properly grounded outlet A fuse in your home may be blown or a circuit breaker may have trip...

Page 52: ...that may curl leaving the lean intact Grease has built up on oven surfaces Regular cleaning is necessary when broiling frequently Problem Possible cause Solution Food does not bake or roast properly The oven controls have not been set correctly See the chapter on operating the oven starting on page 28 The oven rack has been positioned incorrectly or is not level See the section on using the oven r...

Page 53: ...elf cleaned again or for a longer period of time Problem Possible cause Solution Steam is coming out of the vent As the number of racks or amount of food being cooked increases the amount of visible steam will increase This is normal operation and not a system failure Use the range as usual A burning or oily odor is coming from the vent This is normal in a new oven and will disappear in time To sp...

Page 54: ...buted by SAMSUNG ELECTRONICS AMERICA INC SAMSUNG and delivered new in the original carton to the original consumer purchaser is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period starting from the date of original purchase of One 1 Year Parts and Labor This limited warranty is valid only on products purchased and used in the United States...

Page 55: ...ioned product Replacement parts and products are warranted for the remaining portion of the original product s warranty or ninety 90 days whichever is longer All replaced parts and products are the property of SAMSUNG and you must return them to SAMSUNG This limited warranty covers manufacturing defects in materials or workmanship encountered in normal household noncommercial use of this product a...

Page 56: ...arranty period specified above All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG Replacement parts and products assume the remaining original warranty or ninety 90 days whichever is longer This limited warranty covers manufacturing defects in materials and workmanship encountered in normal noncommercial use of this product and shall not apply to the fol...

Page 57: ...BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE WITHOUT LIMITING THE FOREGOING PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS DAMAGE OR INJURY TO PURCHASER AND PURCHASER S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE MISUSE...

Page 58: ...OR COMMENTS COUNTRY CALL OR VISIT US ONLINE AT U S A Consumer Electronics 1 800 SAMSUNG 726 7864 www samsung com us support CANADA 1 800 SAMSUNG 726 7864 www samsung com ca support English www samsung com ca_fr support French NE63A6311S 01 Scan the QR code or visit www samsung com spsn to view our helpful How to Videos and Live Shows Requires reader to be installed on your smartphone ...

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