Samsung NE59M6850 SERIES User Manual Download

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52 English

ouble

shoo

ting

Troubleshooting

Problem

Possible cause

Solution

Food does not
bake or roast
properly.

The oven controls have not
been set correctly.

See the chapter on operating
the oven.

The oven rack has been
positioned incorrectly or is
not level.

See the section on using the
oven racks on page

Incorrect cookware or
cookware of improper size is
being used.
The oven sensor needs to be
adjusted.

See the section on adjusting
the thermostat on page

Food does not
broil properly.

The serving size may not be
appropriate.

Refer to the cooking guide for
serving sizes and try again.

The rack has not been
properly positioned.

See the broiling
recommendation guide on
page

Cookware not suited for
broiling.

Use suitable cookware.

In some areas, the power
(voltage) may be low.

•

Preheat the broil element
for 10 minutes.

•

See the broiling
recommendation guide
on page

The oven
temperature is
too hot or too
cold.

The oven sensor needs to be
adjusted.

See the section on adjusting
the thermostat on page

OVEN

Problem

Possible cause

Solution

The oven will
not turn on.

The range is not completely
plugged into the electrical
outlet.

Make sure the electrical
plug is inserted into a live,
properly grounded outlet.

A fuse in your home may be
blown or the circuit breaker
tripped.

Replace the fuse or reset the
circuit breaker.

The oven controls have been
set improperly.

See the chapter on operating
the oven.

The oven is too hot.

Allow the oven to cool.

Incomplete service wiring.

Call for service.

Power outage.

Check to see if the house
lights will turn on. If required,
call your local electric
company for service.

The oven light
will not turn
on.

The light bulb is loose or
defective.

Tighten or replace the bulb.

The switch operating the light
is broken.

Call for service.

Oven smokes
excessively
during broiling.

The control has not been set
properly.

Refer to the section on setting
oven controls.

The meat has been placed too
close to the element.

Reposition the rack to provide
proper clearance between
the meat and the element.
Preheat the broil element for
searing.

The meat has not been
properly prepared.

Remove the excess fat from
the meat. Cut away fatty
edges that may curl, leaving
the lean intact.

Grease has built up on oven
surfaces.

Regular cleaning is necessary
when broiling frequently.

NE59M6850SS_AA_DG68-00883A-00_EN+MES+CFR.indb 52

2/10/2017 4:37:46 PM

Summary of Contents for NE59M6850 SERIES

Page 1: ...Electric Range User manual NE59M6850 NE59M6850SS_AA_DG68 00883A 00_EN MES CFR indb 1 2 10 2017 4 37 33 PM ...

Page 2: ...re to do so can result in death or serious burns to children or adults WARNING Do not step lean or sit on the doors of the range You can cause the range to tip resulting in burns or serious injuries Confirm that the Anti Tip device is installed properly Then to verify that the Anti Tip device is engaged grasp the top rear edge of the range and carefully attempt to tilt it forward The Anti Tip devi...

Page 3: ...rrect the interference by one or more of the following measures Reorienting or relocating the receiving antenna Increasing the separation between the equipment and receiver Connecting the equipment to an outlet that is on a different circuit than the radio or TV Consulting the dealer or an experienced radio TV technician for help 1 FCC Notice CAUTION FCC CAUTION Any changes or modifications not ex...

Page 4: ...d so there is at least 8 inches 20 cm between the radiator and your body This device and its antenna s must not be co located or operated in conjunction with any other antenna or transmitter 2 IC Notice The term IC before the radio certification number only signifies that Industry Canada technical specifications were met Operation is subject to the following two conditions 1 this device may not ca...

Page 5: ...nd maximum settings 30 Twin cooking mode temperature setting ranges 31 Using the oven racks 32 Using the partition 34 Baking 34 Convection baking 35 Convection roasting 36 Broiling 36 Using the easy cook feature 37 Using the favorite cook feature 38 Using the keep warm feature 38 Using the smart control feature 39 Using the sabbath feature 40 Extra features 41 Maintaining your appliance 43 Self cl...

Page 6: ... manual mean WARNING Hazards or unsafe practices that may result in severe personal injury or death CAUTION Hazards or unsafe practices that may result in minor personal injury or property damage CAUTION To reduce the risk of fire explosion electric shock or personal injury when using your oven follow these basic safety precautions Do NOT attempt Do NOT disassemble Do NOT touch Follow directions e...

Page 7: ... to reach items could be seriously injured Do not leave children alone Never leave children alone or unattended in an area where this appliance is in use They should never be allowed to sit or stand on any part of the appliance Never use your appliance for warming or heating the room Do not use water on grease fires Turn off the oven to avoid spreading the flames Smother the fire or flames by clos...

Page 8: ...out cookware the control knobs will become hot Never use the glass cooktop surface as a cutting board Wipe up heavy soil on the oven bottom with a paper tower or rag before self cleaning Self cleaning the oven when there is heavy soil on the oven bottom requires longer cleaning cycles and produces more smoke Storage in or on the appliance Do not store flammable materials in the oven or near the su...

Page 9: ...s have been turned off Be careful when placing spoons or other stirring utensils on the glass cooktop surface when it is in use They may become hot and could cause burns Use proper pan sizes This appliance is equipped with surface units of different sizes Select pots and pans that have flat bottoms large enough to cover the surface area of the heating element Using undersized cookware will expose ...

Page 10: ...om the range when it is in the self cleaning mode The appliance should be serviced only by qualified service personnel Repairs carried out by unqualified individuals may cause injury or a serious malfunction If your appliance is in need of repair contact a Samsung authorized service center Failure to follow these instructions may result in damage and void the warranty Flush mounted appliances may ...

Page 11: ...Do not use harsh abrasive cleaners or sharp metal scrapers to clean the oven door glass They can scratch the surface which may result in the glass shattering WARNING Accessible parts may become hot during use To avoid burns young children should be kept away OVEN DO NOT TOUCH THE HEATING ELEMENTS OR INTERIOR SURFACES OF THE OVEN Heating elements may be hot even though they are dark in color Interi...

Page 12: ... not let grease accumulate on the hood or filter When flaming foods under the hood turn the fan on CAUTION Do not attempt to operate the oven during a power failure If the power fails always turn the oven off If the oven is not turned off and the power returns the oven may begin to operate again Food left unattended could catch fire or spoil SELF CLEANING OVENS Do not clean the door gasket The doo...

Page 13: ...h of children Children may use them for play and injure themselves GLASS CERAMIC COOKING SURFACES DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS Surface units may be hot even though they are dark in color Areas near surface units may become hot enough to cause burns During and after use do not touch or let clothing or other flammable materials contact the surface units or areas near the units unti...

Page 14: ... power cord between objects This may result in electric shock or fire If the power cord is damaged contact your nearest Samsung service center Install your appliance on a hard level floor that can support its weight Failing to do so may result in abnormal vibrations noise or problems with the product This appliance must be properly grounded Do not ground the appliance to a gas pipe plastic water p...

Page 15: ...st Samsung service center Failing to do so may result in electric shock or fire CRITICAL USAGE WARNING CAUTION If the appliance is flooded by any liquid please contact your nearest Samsung service center Failing to do so may result in electric shock or fire If the appliance produces a strange noise a burning smell or smoke unplug the power plug immediately and contact your nearest service center F...

Page 16: ...e shells eggs chestnuts etc with a knife before cooking them Failing to do so may result in burns or injury Never heat plastic or paper containers and do not use them for cooking Failing to do so may result in fire Do not touch the power cord with wet hands This may result in electric shock Do not turn the appliance off while an operation is in progress This may cause a spark and result in electri...

Page 17: ...cially when feeding a child Make sure the food has cooled sufficiently Do not heat food wrapped in paper from magazines newspapers etc This may result in fire Do not open the door when the food in the oven is burning If you open the door it causes an inflow of oxygen and may cause the food to ignite Do not apply excessive pressure to the door or the inside of the appliance Do not strike the door o...

Page 18: ...ss of the oven door with a sharp object This may result in the glass being damaged or broken Take care when heating liquids such as water or other beverages Make sure to stir during or after cooking Avoid using a slippery container with a narrow neck Wait at least 30 seconds after heating before removing the heated liquid Failing to do so may result in an abrupt overflow of the contents and cause ...

Page 19: ...sult in corrosion Keep the inside of the oven clean Food particles or spattered oils stuck to the oven walls or floor can cause paint damage and reduce the efficiency of the oven Do not store anything directly on top of the appliance when it is in operation Do not use sealed containers Remove seals and lids before cooking Sealed containers can explode due to the build up of pressure even after the...

Page 20: ...bs See page 23 for more information 06 Self steam clean latch 07 Automatic oven light switch 08 Oven light 09 Convection fan 10 Shelf position 11 Gasket What s included with your range Wire racks 3 Partition 1 NOTE If you need an accessory marked with a you can buy it from the Samsung Contact Center 1 800 726 7864 Introducing your new range NE59M6850SS_AA_DG68 00883A 00_EN MES CFR indb 20 2 10 201...

Page 21: ... and then pull the handle 2 This will open only the upper door as shown How to use the full door 1 Hold the lever less area of the handle and then pull 2 This will open the whole door as shown CAUTION When opening the whole door make sure to grasp the handle by the lever less portion If the lever is pressed halfway through opening the door the upper door may open causing physical injury NOTE Do no...

Page 22: ...cooktop cooking CAUTION BEFORE COOKING Do not use the glass cooktop surface as a cutting board Do not place or store items that can melt or catch fire on the glass cooktop even when it is not being used Turn the surface units on only after placing cookware on them Do not store heavy items above the cooktop surface They could fall and damage it CAUTION DURING COOKING Do not place aluminum foil or p...

Page 23: ...eat during the off cycle For efficient cooking turn off the element several minutes before cooking is complete This will allow residual heat to complete the cooking process NOTE Radiant elements have a limiter that allows the element to cycle ON and OFF even at the HI setting This helps to prevent damage to the ceramic cooktop Cycling at the HI setting is normal and can occur if the cookware is to...

Page 24: ...to the setting you want Position A Single burner Position B Dual burner CAUTION The area between the high and off settings is not appropriate for cooking Cooking areas The cooking areas on your range are identified by permanent circles on the glass cooking surface For the most efficient cooking fit the pan size to the element size Pans should not extend more than to 1 beyond the cooking area When ...

Page 25: ...ching stewing LOW Keeping food warm melting simmering Using the warming center The warming center located in the back center of the glass surface will keep hot cooked food at serving temperature NOTE The surface warmer will not glow red like the cooking elements CAUTION Do not warm food on the warming center for more than two hours Use only cookware and dishes recommended as safe for oven and cook...

Page 26: ...oktops ENAMELWARE Heating characteristics will vary depending on the base material Porcelain enamel coating must be smooth to avoid scratching ceramic cooktops GLASS Slow heat conductor Not recommended for ceramic cooktop surfaces because it may scratch the glass Using the proper cookware Using the right cookware can prevent many problems such as uneven cooking or extended cooking times Using the ...

Page 27: ... the cooking area while it is hot to prevent a tough cleaning chore later Using extreme care wipe the spill with a clean dry towel Do not allow spills to remain on the cooking area or the cooktop trim for a long period of time Do not use abrasive cleansing powders or scouring pads which will scratch the cooktop Do not use chlorine bleach ammonia or other cleansers not specifically recommended for ...

Page 28: ...n The oven will shut off when the cooking time has run out 15 Delay Start 15 1 Press to set the Single or Upper oven to start and stop automatically at a time you set Bake Conv Bake Roast Cooking Time and Self Clean only 15 2 Press to set the Single or Lower oven to start and stop automatically at a time you set Bake Conv Bake Roast Cooking Time and Self Clean only 16 Clock Press to set the time o...

Page 29: ...r first Even when chilled they should not stand in the oven for more than 1 hour before cooking begins and should be removed promptly when cooking is completed Eating spoiled food can result in sickness from food poisoning Setting the kitchen timer The kitchen timer serves as an extra timer that will beep when the set time has elapsed It does not start or stop cooking functions You can use the kit...

Page 30: ... the delay start feature only with another cooking operation bake convection bake convection roast slow cook dehydrate or favorite cook You can set the oven for a delay start before setting other cooking operations The clock must be set to the current time How to set the oven for delay start 1 To use Twin mode insert the partition If you are using Single mode skip this step 2 Press the pad of the ...

Page 31: ...s in either compartment press the respective touch pad Twin cooking mode temperature setting ranges When you use the upper and lower ovens at the same time each oven has a minimum and maximum amount of power available and consequently a minimum and maximum temperature setting Oven temperatures in the lower oven also limit broil settings in the upper oven The temperature and broil setting limitatio...

Page 32: ...A 2 Casserole A 2 Small roast hams A 2 Small turkey Medium roast 1 This table is for reference only Using the oven racks Oven rack positions single mode 1 2 3 4 5 6 7 Recommended rack position for cooking Type of food Rack Position Broiling hamburgers 7 Broiling meats or Small cuts of poultry Fish 5 7 Bundt caked Pound cakes Frozen pies Casseroles 4 or 3 Angel food cakes Small roasts 2 Turkey Larg...

Page 33: ...resulting in poor baking and may damage the oven bottom Arrange the oven racks only when the oven is cool Rack and Pan placement 5 3 Multiple Oven Rack 5 2 Multiple Oven Rack 3 4 Single Oven Rack Centering the baking pans in the oven as much as possible will produce better results If baking with more than one pan place the pans so each has at least 1 to 1 of air space around it When baking on a si...

Page 34: ...breads After the oven has reached the desired temperature the range will beep 6 times NOTE For performance reasons the convection fan may be turned on or off during the operation How to adjust the temperature while cooking 1 Start the setup Press Bake The display will show the present temperature eg 375 F 2 Enter the temperature you want eg 425 F using the number pad 3 Complete the entry by pressi...

Page 35: ...rn on or off during cooking Convection baking 1 2 3 4 5 6 7 By using the convection bake feature you will be able to cook faster You can program the oven for convection baking at any temperature between 175 F and 550 F except in Twin mode when you are using both ovens See page 31 Convection baking uses a fan to circulate the oven s heat evenly and continuously within the oven This improved heat di...

Page 36: ...r Single oven control side if you are using the upper oven Convection roasting Convection roasting is good for cooking large tender cuts of meat uncovered Heat comes from the top heating element The convection fan circulates the heated air evenly over and around the food Meat and poultry are browned on all sides as if they were cooked on a rotisserie The heated air seals in juices quickly for a mo...

Page 37: ...at any time to turn off the Bread Proof feature NOTE Use rack position 3 for bread proofing Broiling Recommendation Guide The size weight thickness starting temperature and your doneness preference will affect broiling times This guide is based on meats at refrigerator temperature Always use a broiler pan and its grid when broiling Always preheat the oven for 5 minutes before broiling Food Donenes...

Page 38: ...e For fruit adding lemon or pineapple juice or sprinkling sugar on the fruit will help fruit retain sweetness 1 Press Dehydrate The default temperature is 150 F 2 Enter the temperature you want on the number pad 100 F 175 F 3 Press START SET Category Rack position Temperature F Vegerables of Fruits 3 or 4 100 150 Meat 3 or 4 145 175 NOTE Drying time depends on the moisture content of the food the ...

Page 39: ...en off Error check How to connect the oven 1 Download and open the Samsung Smart Home app on your smart device 2 Follow the app onscreen instruction to connect your range 3 Once the process is complete the connected icon located on your range appears in the display and the app will confirm you are connected 4 If the connection icon does not appear follow the instruction in the app to reconnect To ...

Page 40: ...sh Sabbath Holidays K For further assistance guidelines for proper usage and a complete list of models with the Sabbath feature please visit the web at http www star k org You can use the Sabbath feature with baking only The oven temperature may be set higher or lower after setting the Sabbath feature The oven temperature adjustment feature should be used only during Jewish holidays The display ho...

Page 41: ...T Extra features Thermostat adjustment The temperature in the oven has been preset at the factory When first using the oven be sure to follow recipe times and temperatures If you think the oven is too hot or too cool the temperature in the oven can be adjusted Before adjusting test a recipe by using a temperature setting that is higher or lower than the recommended temperature The baking results s...

Page 42: ...con will disappear from the display Sound on off By using this feature you can set the oven controls to operate silently How to turn the sound on or off 1 Press Broil and 6 at the same time for 3 seconds The display will show Snd On sound on or Snd OFF sound off 2 The default setting is Snd On Press 0 to select Snd OFF or Snd On Pressing 0 changes the mode between Snd On and Snd OFF 3 Press START ...

Page 43: ...he door to allow hot air or steam to escape The oven may still be VERY HOT Before a self cleaning cycle Fig 1 Fig 2 Don t hand clean the oven door gasket You may hand clean the door We recommend venting your kitchen with an open window or using a ventilation fan or hood during the self cleaning cycle Remove the wire rack broil pan broil pan insert all cookware and any aluminum foil from the oven W...

Page 44: ... to turn off the self cleaning feature You may find it necessary to stop or interrupt a self cleaning cycle due to smoke in the oven 1 Press OFF CLEAR 2 You will be able to open the oven door once the oven has cooled down for approximately 1 hour After a self cleaning cycle You may notice some white ash in the oven Wipe it up with a damp cloth after the oven cools If white spots remain remove them...

Page 45: ... will appear in the display Because this function produces the best results when started while the oven is cool we recommend that you wait until the oven has cooled down and Hot disappears from the display After a steam cleaning cycle Take care when opening the door before a steam cleaning procedure has ended The water on the bottom is hot Open the oven door and remove the remaining water with a s...

Page 46: ...plying pressure as needed 4 If any residue remains repeat the steps listed above as needed 5 For additional protection after all residue has been removed polish the entire surface with ceramic cooktop cleaner and a paper towel Oven racks If the racks are left in the oven during a self cleaning cycle their color will turn slightly blue and the finish will be dull After the self cleaning cycle is co...

Page 47: ...lass surface have already occurred the cooktop glass will have to be replaced In this case service will be necessary Removing heavy burned on residue 1 Allow the cooktop to cool 2 Use a single edge razor blade scraper at approximately a 45 angle against the glass surface and scrape the soil It will be necessary to apply pressure to remove the residue 3 After scraping with the razor scraper spread ...

Page 48: ...the oven cavity into the locked position Hinge lock Locked position Unlocked position 5 Close the oven door Removing and replacing the oven door How to remove the door You can remove the upper door the same way you remove the full door CAUTION The door is very heavy Be careful when removing and lifting the door Do not lift the door by the handle Turn the power OFF before removing the door 1 Open t...

Page 49: ...n it clockwise to tighten Replace the bulb cover by turning clockwise 6 Plug in the range or reconnect the power CAUTION Before changing your oven light bulb disconnect the electrical power to the range at the main fuse or circuit breaker panel Make sure the oven and the bulb are cool Removing and replacing the storage drawer Hook How to remove the storage drawer 1 Pull the drawer out until it sto...

Page 50: ...hot This is temporary and will disappear as the glass cools Troubleshooting Troubleshooting Samsung works hard to ensure that you don t have problems with your new electric range If you run into unexpected trouble look first for a solution in the table below If after trying the suggested solution you re still having trouble call Samsung at 1 800 SAMSUNG 1 800 726 7864 Installtion Problem Possible ...

Page 51: ...recommended cleaning procedures Make sure cookware bottoms are clean before use and use cookware with smooth bottoms Cookware has been slid across the cooktop surface Problem Possible cause Solution Brown streaks or specks Boilovers have been cooked onto the surface Wait until the surface cools down Then use a scraper to remove those impurities Use the blade scraper to remove soil See the section ...

Page 52: ...range is not completely plugged into the electrical outlet Make sure the electrical plug is inserted into a live properly grounded outlet A fuse in your home may be blown or the circuit breaker tripped Replace the fuse or reset the circuit breaker The oven controls have been set improperly See the chapter on operating the oven The oven is too hot Allow the oven to cool Incomplete service wiring Ca...

Page 53: ...e paper towel Problem Possible cause Solution The oven will not self clean The oven temperature is too high to start a self clean operation Allow the range to cool and then reset the controls The oven controls have been set incorrectly See the section on self cleaning on page 43 A self cleaning cycle cannot be started if the oven lockout feature has been activated or if a radiant surface element i...

Page 54: ...he oven is operating C 31 This code occurs if the PCB temperature rises abnormally high Call for service Problem Possible cause Solution Oven door closes faster slower than normal The soft closing hinges contain a damping fluid that is affected by temperature This is normal If the oven is in a cold environment the door will close slower than it will in a warmer environment A warmer than normal env...

Page 55: ... only on products purchased and used in the United States To receive warranty service the purchaser must contact SAMSUNG for problem determination and service procedures Warranty service can only be performed by a SAMSUNG authorized service center The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG s authorized service center Samsung will provi...

Page 56: ...R IMPLIED AND SAMSUNG DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE NO WARRANTY OR GUARANTY GIVEN BY ANY PERSON FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS OR ANY O...

Page 57: ...used by the use of cleaners other than the recommended cleaners and pads damage to the glass cook top caused by hardened spills of sugary materials or melted plastic that are not cleaned according to the directions in the use and care guide are not covered SAMSUNG does not warrant uninterrupted or error free operation of the product Warranty CANADA PLEASE DO NOT DISCARD THIS PAGE REPLACES THE WARR...

Page 58: ...OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary f...

Page 59: ...English 59 Memo NE59M6850SS_AA_DG68 00883A 00_EN MES CFR indb 59 2 10 2017 4 37 47 PM ...

Page 60: ... ONLINE AT U S A Consumer Electronics 1 800 SAMSUNG 726 7864 www samsung com us support CANADA 1 800 SAMSUNG 726 7864 www samsung com ca support English www samsung com ca_fr support French DG68 00883A 00 Scan the QR code or visit www samsung com spsn to view our helpful How to Videos and Live Shows Requires reader to be installed on your smartphone NE59M6850SS_AA_DG68 00883A 00_EN MES CFR indb 60...

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