Samsung NE59K3321 SERIES, User Manual

Page: 39 / 144

English 39
Tr
ouble
shoo
ting
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new electric
range. If you run into unexpected trouble, look first for a solution in the tables below.
If, after trying the suggested solution, you’re still having trouble, call Samsung at
1-800-SAMSUNG (1-800-726-7864).
Installation
Problem Possible cause Solution
The range is not
level. The appliance has been
installed improperly. • Place the oven rack in
the center of the oven.
Place a level on the
oven rack. Adjust the
leveling legs at the base
of the range until the
oven rack is level.
• Insure the floor is level
and strong and stable
enough to adequately
support the range.
The floor is sagging or
sloping. Contact a carpenter to
correct the situation.
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level. Insure the cabinets are
square and provide
sufficient room for
installation.
The appliance
must be accessed
for servicing and
cannot be moved
easily. The kitchen cabinets are
not square and too close to
the appliance. Contact a builder or installer
to make the appliance
accessible.
Carpet is interfering with
movement of the range. Provide sufficient space so
the range can be lifted over
the carpet.
CONTROL DISPLAY
Problem Possible cause Solution
The display goes
blank. A fuse in your home may be
blown or the circuit breaker
tripped. Replace the fuse or reset the
circuit breaker.
The display flashes. There was a power failure. Reset the clock.
COOKTOP
Problem Possible cause Solution
The surface units
will not maintain
a rolling boil or
will not cook fast
enough. You may be using
inappropriate cookware. Use pans which are flat and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low. Cover the pan with a lid until
the desired heat is obtained.
The surface units
will not turn on. A fuse in your home may be
blown or the circuit breaker
tripped. Replace the fuse or reset the
circuit breaker.
The cooktop controls are set
improperly. Check if the correct control is
set for the surface unit you
are using.
Areas of
discoloration on the
cooktop. Food spillover was not
cleaned. Refer to the section on the
care and cleaning of the glass
cooktop on pages
35 - 36 .
The surface is hot and the
model features a light-
colored cooktop. This is normal. The surface
may appear discolored when
it is hot. This is temporary and
will disappear as the glass
cools.