47
Troubleshooting
ENG
Troubleshooting
46
The backlight does not turn on.
●
Check the backlight setting.
●
The player is designed to turn off the backlight automatically for longer operating time when the
battery's residual voltage is low.
A message appears as shown below ;
“
The device firmware needs repairs. Please connect to PC and repair firmware with recovery
utility. Device will be turned off.” or “ The device database needs repairs. Please connect to PC
and rebuild database with recovery utility. Device will be turned off.”
“LOADING LIBRARY” message appears and the device does not operate any more
when you turn on the power.
File search does not work properly in Menu Library.
●
Refer to “Using Recovery Utilities”
The player doesn't work. There is nothing showing on the display panel.
●
Reset the Player
●
Connect the charger.
●
Make sure the Hold switch is in the off position.
I cannot download files.
●
Check the battery's power level.
●
Check if the driver is installed correctly on your PC.
Reinstall the software from the installation CD.
●
Check the USB connection between the player and your PC.
●
Check if there is the “unplug/eject” or “Safely Remove Hardware” icon located in your icon
tray at the bottom of your screen.
There is no sound even if I press the Play button in Music mode.
●
Check if there are MP3 or WMA files on the player.
●
Non-playable file formats (e.g. MPEG1 LAYER 1 file) cannot be played.
●
Files that have been downloaded without using the yepp Studio cannot be played.
It takes a long time when I search songs by Song Title, Artist, or Album.
●
If there are many music files on your player, it may take longer to read them .
During playback, some unknown characters are displayed on the display panel.
●
The player supports only English and unsupported languages will be indicated
by an asterisk (
✻
).
A "/Noartist/Noalbum" file path appears on the playback screen in place of the
selected music file's song title.
●
There is no ID3 tag information for the music file. Edit the song title, artist, and album
information of the song.
The LCD window is too dark.
●
Check the contrast in the Menu.
The playback time display during playback does not seem right.
●
Check if you are not playing a VBR (Variable Bit Rate) file. VBR files are only partially supported.
The buttons on the player do not respond.
●
Check if the Hold switch has been activated.
●
Check if the USB cable is connected. Buttons do not work if the USB cable is connected.
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