4. Troubleshooting
4.5.4. Maintenance Counts
4.5.4.1. Fault Count
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Maintenance Counts > Fault Count
This menu displays the fault counts of the system. Technician can select one fault group and press “OK” to see detailed fault
descriptions. The detailed fault description window displays engine diagnostic code and descriptions of the fault along
with the number of occurrences.
The following list shows the group of the faults defined for the system.
A1 Motor
A2 Fan
A3 Sensor
C1 Toner Cartridge Unit
C3 Imaging Unit
C6 Fusing unit
H1 Input (Trays) System
H2 Output (Bins) System
M1 Input (Trays) System
M2 Media Path System
M3 Output (Bins) System
M4 Auto Document Feeder System
S1 Video System
S2 Engine System
S3 Scan System
S5 UI System
S6 Network System
S7 Power Control System
U1 Fusing Unit
U2 Laser Scanning unit
4.5.4.2. Jam Count
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Maintenance Counts > Jam Count
This menu displays the jam Counts of the system. Users can select one jam group, which indicates the location of jams, and
press “OK” to see a detailed jam location along with the occurrence of the jam.
The following table shows the jam groups defined for the system :
Level 1
Level 2
Pick-up Jam
Feed Jam
Duplex Jam
Exit Jam
Print Jam
Finisher Jam
Feed Jam
Regi Jam
Scan Jam
Exit Jam
Scan Jam
Duplex Scan Jam
4.5.4.3. Part Replacement Count
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Maintenance Counts > Part Replacement Count
This menu displays the replacement Counts for the system parts. Users can select one part group and press “OK” to see the
exact name of the part along with the occurrence of the replacement.
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