Samsung Multifunction ProXpress C267 Series, User Manual

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4. Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status
or errors. Refer to the tables below to understand the messages’ and their
meaning, and correct the problem, if necessary.
• You can resolve the error with the guideline from the computer’s
Printing Status program window (see "Using Samsung Printer Status" on
page 293).
• If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call a service representative.
• When you call for service, provide the service representative with the
contents of display message.
• Some messages may not appear on the display depending on the
options or models.
• [error number] indicates the error number.
• [tray type] indicates the tray number.
• [color] indicates the color of toner.
11
Paper Jam-related messages
Message Meaning Suggested solutions
Jam inside of duplex Paper has jammed during
duplex printing. This is
applicable only to
machines with this feature. Clear the jam (see "In the
duplex unit area" on page
114).
Jam in exit area Paper has jammed in the
paper exit area. Clear the jam (see "In the
exit area" on page 112).
Jam inside of machine Paper has jammed inside
the machine. Clear the jam (see "Inside
the machine" on page
111).
Original paper jam The loaded original
document has jammed in
document feeder. Clear the jam (see
"Clearing original
document jams" on page
101).
Paper Jam in tray 1 Paper has jammed in the
tray. Clear the jam (see "In
tray1" on page 106).
Paper Jam in tray 2 Paper has jammed in the
optional tray. Clear the jam (see "In
optional tray" on page
107).
Paper Jam in MP tray Paper has jammed in the
multi-purpose tray. Clear the jam (see "In the
multi-purpose tray" on
page 109).
Message Meaning Suggested solutions