Samsung MG23J5133A Series, User Manual

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36 English
Tr
ouble
shoo
ting
Troubleshooting
Information code
Check code Cause Action
C-d0
Control buttons are
pressed over 10 seconds.
Clean the keys and check if
there is water on the surface
around key. If it occurs again,
turn off the microwave oven
over 30 seconds and try
setting again. If it appears
again, call your local SAMSUNG
Customer Care Centre.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
Problem Cause Action
Oven
The oven does not
heat. The door is open. Close the door and try again.
Smoke comes out
during preheating. During initial operation,
smoke may come from
the heating elements
when you first use the
oven. This is not a malfunction, and if
you run the oven 2-3 times, it
should stop.
Food is on the heating
elements. Let the oven cool and then
remove the food from the
heating elements.
There is a burning
or plastic smell
when using the
oven. Plastic or non heat-
resistant cookware is
used. Use glass cookware suitable for
high temperatures.
There is a bad
smell coming from
inside the oven. Food residue or plastic
has melted and stuck to
the interior. Use the steam function and
then wipe with a dry cloth.
You can put a lemon slice inside
and run the oven to remove the
odour more quickly.
The oven does not
cook properly. The oven door is
frequently opened
during cooking. If you open the door often, the
interior temperature will be
lowered and this may affect the
results of your cooking.
The oven controls are
not correctly set. Correctly set the oven controls
and try again.
The grill or other
accessories are not
correctly inserted. Correctly insert the accessories.
The wrong type or size
of cookware is used. Use suitable cookware with flat
bottoms.
MG23J5133AT_ST_DE68-04328G-03_EN.indd 36 2019-08-30 5:44:45