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Samsung Mercury-27T, Service Manual

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Samsung Mercury-27T Service Manual Download Page 78

4. Trouble shooting

4.7. System Diagnosis

System Diagnostics Card

The Diagnostics Card shows the system operations during the POST (Power On Self Test) in a 2 digit hexadecimal number
by connecting the cable to the 10 pin connector below the PCMCIA slot after separating the Top part. The card is used to
evaluate the reason for the malfunction without disassembling the system when the system malfunctions and to test if the
system operates normally after replacing a defective FRU.

Debugging Code

In general, if a defect of the circuit or part is detected during the system test, the system stops at a particular code. The error
codes for each part of the system are listed in the following table

4-17

Copyright© 1995-2012 SAMSUNG. All rights reserved.

Summary of Contents for Mercury-27T

Page 1: ...700A7D SERVICEMANUAL DP700A7D Contents 1 Precaution 2 Introduction 3 Desassembly and Reassembly 4 Trouble shooting 5 System Wire Diagram Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ...rm 2 34 2 7 SW List 2 38 2 8 System Setup Bios Setup 2 41 2 9 HW Optional Items 2 52 3 Desassembly and Reassembly 3 1 3 1 MainSystem 3 1 4 Trouble shooting 4 1 4 1 General spec 4 1 4 2 Debugging Flow Chart 4 2 4 3 Hardware Troubleshooting 4 6 4 3 1 LCD 4 6 4 3 2 Main System 4 7 4 3 3 Others 4 11 4 4 Diagnosis application 4 13 4 5 Bios Micom Update 4 15 4 6 CPU FAN Control 4 16 4 7 System Diagnosis...

Page 3: ...e wall outlet Electricity leakage may cause electric shock DEVICE UNDER TEST READING SHOULD NOT BE ABOVE 0 5mA LEAKAGE CURRENT TESTER TEST ALL EXPOSED METAL SURFACES 2 WIRE CORD ALSO TEST WITH PLUG REVERSED USING AC ADAPTER PLUG AS REQUIRED EARTH GROUND Figure 1 1 Leakage Current Test Circuit 6 Do not spray water on to the product to clean it There is a danger of electric shock or fire and it may ...

Page 4: ...touch the pin of an IC and carefully insert the IC into the black plastic package e When inserting an IC into a PCB be careful with the direction of the IC When installing an IC in the wrong direction it might become damaged f When carrying an IC package the IC with conducting material such as aluminum foil or conducting sponge so as to keep the voltage level of each of the terminals the same g Si...

Page 5: ...ground the product connect the ground to an exclusive ground terminal or metal water pipe Connect the ground cable to the ground terminal at the rear of the main body To ground the product connect the ground terminal of the product to a metal water pipe wall outlet or exclusive ground terminal with an electric wire equal to or thicker than 18 Never ground the product to a PVC water pipe phone line...

Page 6: ...ollow the instructions below 1 Perform the repair in a location without static electricity 2 Touch your hands to a metal water pipe or some metal object connected to the ground to discharge any static Electricity from your body before handling the parts 3 Touch only the edges of the board if possible 4 Do not touch any parts unless absolutely necessary 5 Disassemble the parts on the anti static el...

Page 7: ...2 Introduction 2 Introduction 2 1 Product Features Copyright 1995 2012 SAMSUNG All rights reserved 2 1 ...

Page 8: ...y Memory Max Memory MAX 8GB 1 Slots Max 4GB Memory type PC3 10600 12800 1333 1600MHz DDR3 SODIMM Memory Modules 4 6 8GB DDR3 1333 1600MHz Sockets PGA 2 SODIMMs Total 2 Slots for DDR3 PC3 10600 12800 1333 1600MHz confirmed the compatibility test Display and Graphics LCD 27 FHD M270HW02 V1 Non Glare TSP Support capacitance panel Type LED LCD Non Glare Vendor AUO LCD Viewable Area 597 6 W 336 15 H mm...

Page 9: ...t Camera Support 1 0MHD megapixel Power express Not support Graphics Controller INTEL HD Graphics 2500 Option i3 5 Support Video Memory Shared video memory up to 1 8 GB at over 4GB System memory DVMT 5 0 Max resolution for Bulit in LCD 1920x1080 with 32 bit color at 60 Hz 1920X1080 1680 x 1050 1600 x 900 1440X900 1400x1050 1366x768 1280x1024 1280x960 1280x800 1280x768 1152x864 1024x768 HDMI In Sup...

Page 10: ...ch Launcher Backlight Camera Support Audio and Video Sound High Definition Audio Controller Realtek ALC269Q VC Conversion Built in high performance 24 bit ADC 24 bit DAC Sound effect Sound Aive Internal Interfaces Embedded stereo speakers with 2 Tweeters integrated 2 x Digital microphones Speaker Power Rating 2 Speakers x 7W 6ohm External Interfaces Headphone out microphone in Controls Monitor mod...

Page 11: ...ceiver BA59 03019A Supports TV standards DTMB Terrestrial TV From factor Full card type Chipsets NXP TDA18271 NXP SAA7231 LGS8G75 Remark Microsoft Media Center Support USB Interface HD Support Support Factory option size W50 8 L29 85mm Storage SATA1 SATA3 HDD is supported in spec But only SATA2 HDD has tested Hard Disk Drive 7200rpm 9 5mm 2 5 HDD Removable Supports SATA host controller support 48b...

Page 12: ...Encoding Optical Disk Driver DVD SUPERMULTI DS 8A8SH PLDS Blue Ray Not support Module type 12 7mm Fixed type S ATA Speed Writing CD R 24X CD RW 24X DVD R 8X DL 6X DVD RW 8X DVD RW 6X DVD RAM 5X Reading CD 24X DVD 8X Average Access Time 130ms Weight 170g S W Supplied Cyberlink Media Suite 10 0 Bluray Disc 3D Not support Security RPC II Regional Encoding Optical Disk Driver BD COMBO UJ160 Panasonic ...

Page 13: ...Port DP IN OPTION Audio Jacks Headphone out MIC in LED indicator Power HDD LAN RJ45 TV 1 x RF IN Antenna Dock None Securiy slot L7 0244 W3 026 H1 85 4 R1 159 Power 1x DC in jack for AC adapter 5 5pie kensington lock Hole Size 3mm x 7mm Input Devices Wireless Keyboard Normal type Standard Wireless Keyboard Option Travel length 2 0mm Key pitch 19 1mm code BA81 18114 88 Key Korean Num Keypad No trans...

Page 14: ...ting the reciver press and hold the ID button for under 1 seconds near the receiver Wired USB Mouse Wired USB Mouse Option Touchpad No Pointing stick No Touch Screen No Wireless signal receiver position XP Driver Not support Security Solution TPM Option Finger Printer None Power and Power Management System power management Power management features ACPI V3 0 compliant Standby S3 Hibernate S4 AC Ad...

Page 15: ...Adapter 832g Worldwide Compatibility auto sensing 100V 240VAC Line Frequency 50 60Hz Adapter Rating Input 90 264V 2 9A Adapter Rating Output 19VDC 10 5A Power adapter size 13 1 System Dimensions Dimensions W X D X H 650 7 L 189 7 W 482 1 H Weight 11 6Kg Package dimensions W x D x H 782 L 296 W 598 H Weight 15 6Kg Design System Top Mold Black System Bottom Mold Black Installed software Operating sy...

Page 16: ...2 Introduction 2 3 Comparing product specifications 2 10 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 17: ...2 Introduction 2 4 Overview and Feature Copyright 1995 2012 SAMSUNG All rights reserved 2 11 ...

Page 18: ...2 Introduction 2 12 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 19: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 13 ...

Page 20: ...2 Introduction 2 14 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 21: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 15 ...

Page 22: ...2 Introduction 2 16 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 23: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 17 ...

Page 24: ...2 Introduction 2 18 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 25: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 19 ...

Page 26: ...2 Introduction 2 5 New Technology ability Windows 8 2 20 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 27: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 21 ...

Page 28: ...2 Introduction 2 22 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 29: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 23 ...

Page 30: ...2 Introduction Toch Screen 2 24 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 31: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 25 ...

Page 32: ...2 Introduction 2 26 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 33: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 27 ...

Page 34: ...2 Introduction Using the LCD as a monitor HDTV Option 2 28 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 35: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 29 ...

Page 36: ...2 Introduction 2 30 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 37: ...2 Introduction TV Tuner Copyright 1995 2012 SAMSUNG All rights reserved 2 31 ...

Page 38: ...2 Introduction Remote control option 2 32 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 39: ...2 Introduction WLAN Copyright 1995 2012 SAMSUNG All rights reserved 2 33 ...

Page 40: ...2 Introduction 2 6 New H W Platform 2 34 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 41: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 35 ...

Page 42: ...2 Introduction 2 36 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 43: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 37 ...

Page 44: ... Icon For Win8 1 0 0 0 M POP For Win8 1 0 0 1 E POP For Win8 1 0 0 5 CheckAssistant For Win8 1 0 0 9 Metro_Layout_for_AIO_TV_MS_Featured_Only 1 3 WIN8 Hotfix 1 0 0 0 OOBE_KOR 1 0 MAKE_PBR 1 0 0 3 Win8 Language Pack V 9200 Win8 OS V 9200 Win8 Generalize WIM V 9200 Solitaire NA Movie maker 16 4 3503 728 Windows Reader Pinning 0 1 Skype Metro 1 0 0 128 IE Default HomePage_JumpStart12 1 4 MS Office 20...

Page 45: ...5 CineTrailer 1 0 0 21 il Meteo 1 0 0 2 RepubblicaTV for Metro 1 0 0 23 Pagine Gialle 1 1 0 6 Rai tv 1 1 0 25 Allo Cine 1 0 1 7 Kiosque Relay 1 0 4 2 Dailymotion 1 0 0 8 Le Monde 2 2 0 28 télé7 NA NewsRepublic 1 0 0 6 TVN Player 1 0 0 45 Samsung Smart Sinema NA Bugs Music 1 2 0 0 Samsung Signature Store NA Birzzle 1 0 0 0 Yandex Disk 0 5 0 2855 Adobe Reader 10 1 3 23 Tuba FM 1 0 0 47 Onet News 1 0...

Page 46: ... vs Zombies 3 0 4 9664 Norton Online Backup 4 1 0 11 Netflix 1 0 0 11 Jamie Oliver s recipe 1 0 1 23 m NA S W Previous SW New SW For more information product descriptions and installation training manuals refer to Chap 2 S W Consultation stage of development Please refer that Consulting Script Consultation 2 40 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 47: ...2 Introduction 2 8 System Setup Bios Setup Copyright 1995 2012 SAMSUNG All rights reserved 2 41 ...

Page 48: ...2 Introduction 2 42 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 49: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 43 ...

Page 50: ...2 Introduction 2 44 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 51: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 45 ...

Page 52: ...2 Introduction 2 46 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 53: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 47 ...

Page 54: ...2 Introduction 2 48 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 55: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 49 ...

Page 56: ...2 Introduction 2 50 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 57: ...2 Introduction Copyright 1995 2012 SAMSUNG All rights reserved 2 51 ...

Page 58: ...2 Introduction 2 9 HW Optional Items HW Basic Items 2 52 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 59: ...uction Optional Material DP700A7D have the optional items that could be changed or added The Species of optional items maybe increased HDD S ATA2 Memory WLAN Copyright 1995 2012 SAMSUNG All rights reserved 2 53 ...

Page 60: ...ook is SLIDE type so need pull to down direction when dissseble Disassmble COVER REAR hook type 2 COVER_STAND_ASS Y Disassemble the screw left area right area yellow mark M4 L6 8EA Disassemble the Stand Ass y red mark pul the stand to down direction 3 UNIT_COVER_PORT Disassemble Unit_Cover_Port screw firstthen the cable 4 REAR_BOARD DP_BOAR Disassemble Rear_Board DP_BoardScrew M3 L4 4EA 5 COVER_HI...

Page 61: ...2 2EA 9 BRKT_SupPORT_L Deco_Uppe Disassemble BRKT_Support_L Deco_Upper camera cable Disassemble Hinge R L Screw M3 L4 11EA M4 L6 1EA 10 Speaker Camera Holder Hinge R L Disassemble Camera Camera HolderSpeaker Disassemble Hinge R L Screw M4 L6 11EA 11 Board_TSP in the red areaLCD Unit Frame_Main Screw M3 L6 4EA 12 Disassemble Unit Bezel_Front Screw M3 L4 6EA Copyright 1995 2012 SAMSUNG All rights re...

Page 62: ...rs Multi meter Oscilloscope Logic Analyzer Replace Units FRU Field Replaceable Unit DDR3 RAM Module 2 5 SATA HDD ODD Super Dual layer or DVD Combo Drive or Etc Wireless LAN Module Key Board System Fan LCD Panel Main Board Harness Cable LCD Cable Wireless LAN Antenna 2types Camera cable ODD SATA Cable LVDS Cable Speaker Power in 4 1 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 63: ...ging Flow for Samsung PC is in the universal rule Please Refer to the attached Debugging Flowchart for more detail information Training manual how to use the side of the fault diagnosis please refer Copyright 1995 2012 SAMSUNG All rights reserved 4 2 ...

Page 64: ...4 Trouble shooting 4 3 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 65: ...4 Trouble shooting Copyright 1995 2012 SAMSUNG All rights reserved 4 4 ...

Page 66: ...4 Trouble shooting 4 5 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 67: ...s on the screen 1 Check the Connection Status LCD Module LCD Cable LCD Cable Main Board LCD Connector LCD Cable Re Fixation Cable and Connector change the Inverter 2 Check if the System LED of the main board is blinking 3 Check if the memory module is out of order Re fixation or Replacement other Memory Card 4 Check if the Power button can be normally pressed Check operating or not 3 The LCD blink...

Page 68: ... 2 the system does not boot or immediately turns off after being turned on 1 Since this may be a short circuit in the system Disconnect the power immediately disassemble the system and check if there are any conducting alien objects such as a screw inside 2 Check the connection status between the CPU and the RHE 3 Replace the memory module Check if it is out of order 4 RTC Reset Check if it is out...

Page 69: ... out of order 4 Check if there is a magnetic object near the speaker tweeter 5 Replace Main Board Check if it is out of order 4 I cannot hear sound through the headphones 1 Check if the sound is muted after booting up Windows Fn F6 Mute cancellation 2 Control panel confirmation Speaker Setting 3 Turn the volume up Fn key volume adjustment 4 Check the Headphone jack 5 Replace Main Board Check if it...

Page 70: ...hange the connector on the motherboard and check again Format the HDD and reinstall the operating System 2 If the Operating system not found message appears during the booting process even though the HDD is recognized by CMOS the operating system of the HDD may be corrupted or the HDD is out of order Replace the HDD with a new one 7 Camera does not work normally 1 Check the driver status of Camera...

Page 71: ...ule 4 Replace Main Board Check if it is out of order 9 The Fan does not work normally 1 Check the system by using SAFC Samsung Advanced Fan Control program Refer to the tool guide 2 Check the connection status of Heat sink Screw fixation 4EA 3 Check the connection status of FAN 4 Replace FAN Check if it is out of order 5 Replace Main Board Check if it is out of order Copyright 1995 2012 SAMSUNG Al...

Page 72: ... HDD When USB or Floppy Drive Booting is impossible Check the Floppy Disk is whether bootable or not If Boot priority is not proper Change the Priority 2 The problem related turning the Computer off The computer is not off It Can be possible to turning the computer off by press Power button Remark If Power button is set power saving mode The computer is turning off For press the power button 4sec ...

Page 73: ...er saving mode Connect again for took out USV device in this occasion In case of executing DOS windows When coming out for came in power saving mode Screen dose not appear properly Press Alt Tab key simultaneously then Screen appear Copyright 1995 2012 SAMSUNG All rights reserved 4 12 ...

Page 74: ...efer 1 Usage To check the Device and Port on the Windows orTool for System Long Run Aging Test 2 Use Method On the Windows Copy Windiag4 Folder to Free Folder OPEN SKRIPT Choose the Test item Skip uncheck Start Test Start Management following the result of Windiag5Test 4 13 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 75: ...al how to use the side of the fault diagnosis please refer 1 Usage To check the Device and Port on the Windows orTool for System Long Run Aging Test 2 Use Method After booting with CD or Bootable USB Memory Disk Run Pyxis Copyright 1995 2012 SAMSUNG All rights reserved 4 14 ...

Page 76: ...disk BIOS MICOM Updqte AFUDOS XXXX rom reboot p b r n e 2 update in the Windows a Windows boot Run Samsung update plus check update profile Click BIOS update 3 BIOS spec list and check list guide 4 Delete Password Inform to customer that it is not recommend to update BIOS and Micom by himself 4 15 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 77: ...ble shooting 4 6 CPU FAN Control Checking CPU FAN 1 Check if the Thermal is locked tightly 2 Check if the Fan cable is properly connected 3 Change the FAN Copyright 1995 2012 SAMSUNG All rights reserved 4 16 ...

Page 78: ... Top part The card is used to evaluate the reason for the malfunction without disassembling the system when the system malfunctions and to test if the system operates normally after replacing a defective FRU Debugging Code In general if a defect of the circuit or part is detected during the system test the system stops at a particular code The error codes for each part of the system are listed in ...

Page 79: ...4 Trouble shooting 4 8 Hardware Upgrade Copyright 1995 2012 SAMSUNG All rights reserved 4 18 ...

Page 80: ...4 Trouble shooting 4 19 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 81: ...5 System Wire Diagram 5 System Wire Diagram 5 1 System Layout Copyright 1995 2012 SAMSUNG All rights reserved 5 1 ...

Page 82: ...5 System Wire Diagram 5 2 Board Component MAIN Board Top Sub Board 5 2 Copyright 1995 2012 SAMSUNG All rights reserved ...

Page 83: ...5 System Wire Diagram Copyright 1995 2012 SAMSUNG All rights reserved 5 3 ...

Page 84: ...apan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2012 Samsung Electronics Co Ltd All rights reserved Printed in Korea Code No ...

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