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Screen issues
The screen is landscape oriented.
In Windows display settings, change the display orientation to “Portrait”. You can access the
display settings in following ways:
• Touch and hold the desktop, and then tap
Display Settings
.
• Select the Windows
START
button (
) →
→
System
→
Display
.
Sound issue (For models with built-in speakers)
There is no sound.
Check the volume.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on the
Windows or software program.
Touch function issues
Touches break, reaction speed gets slow, and so on.
Make sure that there are no foreign substances on the screen surface.
Check whether the screen is broken.
Place the product at least 3 m away from any devices that use high voltage.
Other issue
The product smells like plastic.
The plastic smell is normal and disappears over time.
The monitor appears tilted.
Remove and then attach the stand again to the product.
Small particles are found on the edges of the product.
The particles are part of the product design. The product is not defective.
