ENG - 42
In case Bluetooth connection is not possible
;
When connecting a new device, switch to
Bluetooth Pairing for connection. (Press the
PAIR
button on the remote control or
press the
(Mic On/Off)
button on the
body for at least 5 seconds.)
;
If the Soundbar is connected to another
device, disconnect that device first to
switch the device.
;
Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home ( ) → Settings ( )
→ Sound → Sound Output → Bluetooth
Speaker List)
;
Remove and reconnect the power plug,
then try again.
;
Initialize the product and try again.
(See page 40.)
In case Bluetooth sound breaking occurs
;
Sounds may be breaking due to
interference by radio frequency or
electronic devices nearby. Keep such
devices away from the Soundbar to avoid
radio interference. Example: microwave
ovens.
;
Because the device to connect is far away
from the Soundbar, sound breaking may
occur. Move the device near the Soundbar.
;
If a part of your body is in contact with the
Bluetooth transceiver or the product is
installed on metal furniture, sound
breaking may occur. Check the installation
environment and conditions for use.
In case Wi-Fi connection is not possible
;
Check whether your wireless router is on.
;
Turn off the router, turn it back on, and then
try again.
;
When the signal of the wireless router is
too weak, connection may not be possible.
Move the router near the Soundbar or
adjust the installed position with no
obstacles.
;
If your wireless router is new, you will need
to reconfigure the speaker’s network
settings.
In case Alexa does not respond
When the microphone is turned off or its
reception is poor
;
When the
Red
LED lights on the Soundbar,
press the
(Mic On/Off)
button to enable
the microphone.
;
Voice recognition may be unavailable due
to ambient noise. Reduce the noise and try
again.
When the network is disconnected
;
When the
Red
LED blinks on the Soundbar,
the network may be disconnected.
Reconfigure the network.
(See page 31)
When Alexa is not configured correctly
;
Using the
SmartThings
app, reconfigure
Alexa
.
(See page 32)
;
Check the Alexa supported countries at the
Amazon website. The service is unavailable
in those countries.
In case the Soundbar is not turned on as soon
as the TV is turned on
;
When you turn off the Soundbar while
watching TV, power synchronization with
the TV is disabled. First turn off the TV.
