ENG - 37
13 TROUBLESHOOTING
Before seeking assistance, check the following.
Soundbar does not turn on.
;
Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
Soundbar works erratically.
;
After removing the power cord, insert it
again.
;
Power cycle the external device and try
again.
;
If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 9.)
Remote control does not work.
;
Point the remote directly at the Soundbar.
;
Replace the batteries with new ones.
Soundbar does not output any sound.
;
The volume of the Soundbar is too low or
muted. Adjust the volume.
;
When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
;
For sound output of the TV, select
Soundbar. (Samsung TV: Home (
) →
Menu → Settings ( ) → All Settings (
)
→ Sound → Sound Output → Select
Soundbar)
;
The cable connection to the Soundbar may
not be loose. Remove the cable and
connect again.
;
Remove the power cord completely,
reconnect, and turn the power on.
;
Reset the product and try again.
(See page 36.)
If the TV is not connected via HDMI (ARC).
;
Check whether the HDMI cable is correctly
connected to the ARC terminal.
(See page
;
Connection may not be possible due to the
connected external device (set-top box,
game machine, etc.). Directly connect the
Soundbar.
;
HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (Samsung
TV: Home (
) → Menu → Settings ( ) →
All Settings (
) → Connection → External
Device Manager → (HDMI-CEC)
ON)
Soundbar does not connect via Bluetooth.
;
When connecting a new device, switch to
Bluetooth Pairing for connection. (Press the
PAIR
button on the remote control or
press the
(Source)
button on the body
for at least 5 seconds.)
;
If the Soundbar is connected to another
device, disconnect that device first to
switch the device.
;
Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home (
) → Menu →
Settings (
) → All Settings ( ) → Sound
→ Sound Output → Bluetooth Speaker List
)
;
Remove and reconnect the power plug,
then try again.
;
Reset the product and try again.
(See page 36.)
