ENG
31
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet?
¼
Connect the power plug to the outlet.
A function does not work when the button is pressed.
• Is there static electricity in the air?
¼
Disconnect the power plug and connect it again.
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
¼
Press the (Mute) button to cancel the Mute
function.
¼
Adjust the volume.
The remote control does not work.
• Are the batteries drained?
• Is the distance between the remote control and main
unit too far?
¼
Replace with new batteries.
¼
Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
¼
TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼
Update your TV with the latest firmware.
¼
Contact the Samsung Call Centre.
¼
Reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection, press
and hold the
p
button for 5 seconds.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
• Your subwoofer may not be connected to the
main unit of the product.
¼
Try to connect your subwoofer again.
Soundbar is not turned on by Bluetooth or Multiroom App.
• Check the Network Standby option is OFF.
¼
If it's true, BT and Wifi functions are not allowed in
power off state. Press and hold the
]
button for
5 seconds to turn on the Network Standby in power
on state.
TROUBLESHOOTING
