28
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
•
Is the power cord plugged into the outlet?
¼
Connect the power plug to the outlet.
A function does not work when the button is pressed.
•
Is there static electricity in the air?
¼
Disconnect the power plug and connect it again.
Sound is not produced.
•
Is the Mute function on?
•
Is the volume set to minimum?
¼
Press the (Mute) button to cancel the Mute
function.
¼
Adjust the volume.
The remote control does not work.
•
Is the battery drained?
•
Is the distance between the remote control and main
unit too far?
¼
Replace with new battery.
¼
Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
•
Does your TV support TV SoundConnect?
•
Is your TV firmware the latest version?
•
Does an error occur when connecting?
¼
TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼
Update your TV with the latest firmware.
¼
Contact the Samsung Call Centre.
¼
Reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection, press
and hold the
p
button for 5 seconds.
TROUBLESHOOTING
