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Before Calling for Service
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not
listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact
the nearest authorized dealer or Samsung Electronics Service Center.
•
Is the power cord plugged securely into the outlet?
•
Turn off the power and then turn it back on.
•
Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
•
CD-ROMs and DVD-ROMs cannot be played on this DVD
player.
•
Make sure that the rating level is correct.
•
Are you using a deformed disc or a disc with scratches on
the surface?
•
Wipe the disc clean.
Disc tray does not open.
Playback does not start.
Playback does not start
immediately when the
Play/Pause button is
•
No sound is heard during fast playback, slow playback, and step
motion playback.
•
Are the speakers connected properly? Is the speaker setup
correctly customized?
•
Is the disc severely damaged?
Sound is not produced.
Sound can be heard only
from a few speakers and
not all six.
•
Was the DVD player suddenly moved from a cold place to a warm
one? When condensation forms inside the player, remove the disc
and let the player stand for 1 or 2 hours with the power on. (You
can use the player again after condensation disappears.)
•
When listening to a CD or radio, sound is output to the front
speakers (L/R) only. Select "PRO LOGIC II" by pressing
(Dolby Pro Logic II) on the remote control to use all six speakers.
•
Make sure that the DVD disc is 5.1-CH compatible.
•
If you set C, SL, and SR to NONE in the speaker mode in the
audio setup of the setup screen, no sound is heard from the
center speaker and the front left and right speakers. Set C, SL,
and SR to SMALL.
Picture does not appear, sound
is not produced, or the disc
tray opens 2 to 5 seconds later.
•
Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1
CH Surround Sound is produced only if the disc is recorded with
5.1 channel sound.
•
Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
the information display?
Dolby Digital 5.1 CH
Surround Sound is not
produced.
Symptom
Check/Remedy
•
Is the TV power on?
•
Are the video cables connected properly?
•
Is the disc dirty or damaged?
•
A poorly manufactured disc may not be playable.
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
•
Is the remote control being operated within its operation range of
angle and distance?
•
Are the batteries exhausted?
•
Have you select the mode(TV/DVD) functions of the remote
control (TV or DVD) correctly?
The remote control does not
work.
•
Audio language and subtitles will not work for DVDs not containing
them. And depending on the disc, they may work differently.
Audio language and
subtitles do not work.
•
Are you using a disc that does not contain menus?
Menu screen does not appear even
when the menu function is selected.
•
While the player is in the “NO DISC” mode, hold the main unit's
button for longer than 5 seconds. “INITIAL” appears on the display and
all settings will return to the default values.
•
Press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
•
Turn off the power and hold the button on the main unit for
longer than 5 seconds.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
The password for rating
level has been forgotten.
• The main unit is not working.
(Example: The power goes out or
strange noise is heard.)
• The DVD player is not
working normally.
•
Is the antenna connected properly?
•
If the antenna's input signal is weak, install an external FM
antenna in an area with good reception.
Can't receive radio
broadcast.
Symptom
Check/Remedy
•
You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
ratio only. Refer to the DVD disc jacket and then select the
appropriate function.
Aspect ratio cannot be
changed.
MISCELLANEOUS
