Troubleshooting
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Audio quality is poor
•
Ensure that you are not blocking the device’s internal antenna.
•
When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again.
When dialling from contacts, the call is not connected
•
Ensure that the correct number is stored in the contact list.
•
Re-enter and save the number, if necessary.
•
Ensure that you have not set call barring for the contact’s phone number.
The device beeps and the battery icon is empty
Your battery is low. Recharge or replace the battery to continue using the device.
The battery does not charge properly or the device turns off
•
The battery terminals may be dirty. Wipe both gold-coloured contacts with a clean, soft
cloth and try charging the battery again.
•
If the battery no longer charges completely, dispose of the old battery properly
and replace it with a new battery (refer to your local ordinances for proper disposal
instructions).
Your device is hot to the touch
When you use applications that require more power or use applications on your device for an
extended period of time, your device may feel hot to the touch. This is normal and should not
affect your device’s lifespan or performance.
