Troubleshooting
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Your device is hot to the touch
When you use applications that require more power or use
applications on your device for an extended period of time,
your device may feel hot to the touch. This is normal and
should not affect your device’s lifespan or performance.
Error messages appear when launching the camera
Your Samsung mobile device must have sufficient available
memory and battery power to operate the camera
application. If you receive error messages when launching the
camera, try the following:
Charge the battery.
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Free some memory by transferring files to a PC or deleting
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files from your device.
Restart the device. If you are still having trouble with
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the camera application after trying these tips, contact a
Samsung Service Centre.
Error messages appear when opening music files
Some music files may not play on your Samsung mobile
device for a variety of reasons. If you receive error messages
when opening music files on your device, try the following:
Free some memory by transferring files to a PC or deleting
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files from your device.
Ensure that the music file is not Digital Rights Management
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(DRM)-protected. If the file is DRM-protected, ensure that
you have the appropriate license or key to play the file.
Ensure that your device supports the file type.
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