Troubleshooting
13
1
Outgoing calls are not connected
Ensure that you have pressed the Dial key.
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Ensure that you have accessed the right cellular network.
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Incoming calls are not connected
Ensure that your device is turned on.
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Ensure that you have accessed the right cellular network.
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Others cannot hear you speaking on a call
Ensure that you are not covering the built-in microphone.
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Ensure that the microphone is close to your mouth.
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If using a headset, ensure that it is properly connected.
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Audio quality is poor
Ensure that you are not blocking the device’s internal
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antenna.
When you are in areas with weak signals or poor reception,
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you may lose reception. Move to another area and try
again.
When dialling from contacts, the call is not connected
Ensure that the correct number is stored in the contact list.
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Re-enter and save the number, if necessary.
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The device beeps and the battery icon is empty
Your battery is low. Recharge the battery to continue using
the device.