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9
Resetting the Device
If your device is frozen or unresponsive, press and hold the
Power button for more than 8 seconds.
Note:
Resetting may disconnect the device from your
smartphone. Connect the device to your smartphone
again with the NFC feature or the Bluetooth feature.
Troubleshooting
Before you contact a Samsung Service Center, read the
following tips for a potential solution.
Problem
Tips
Nothing appears on
the screen.
•
Ensure that the power adaptor and
the HDMI cable are connected
properly.
Music, video, or
other media content
do not play.
•
Ensure that your device supports the
file type.
•
Some files downloaded from the
Internet cannot be played.
The device is dirty.
•
Wipe your device with a soft towel or
an eraser. Using chemicals or
detergents may discolor or corrode
the outside of the device.
DRAFT - For Internal Use Only
Printing NOT approved by Technical Writing Team