Appendix
49
You cannot hear others speaking
•
Adjust the earbud volume.
•
Adjust the volume on the connected device when you cannot hear sounds on your
earbuds at full volume.
Sound echoes during a call
Adjust the volume by dragging your finger upwards or downwards on the touchpad, or move
to another area.
Audio quality is poor
•
Wireless network services may be disabled due to issues with the service provider’s
network. Ensure to keep the earbuds away from electromagnetic waves.
•
Ensure that your earbuds and the other Bluetooth device are within the maximum
Bluetooth range (5 m). The distance may vary depending on the environment the devices
are used in.
•
You may experience drops in volume or noise depending on the connected device’s
volume. To avoid this, appropriately adjust the connected device’s sound.
Your earbuds sound comes slower than the screen when playing
videos and games
The earbuds may have a time lag between the video and sound output when playing videos
or games when connected to a mobile device.
Your earbuds are hot to the touch
When you use the earbuds for an extended period of time, it may feel hot to the touch. This is
normal and should not affect your earbuds’ lifespan or performance.
If the earbuds overheat or feel hot for a prolonged period, do not use them for a while. If the
earbuds continue to overheat, contact a Samsung Service Centre.
