When Bluetooth connection is not established while connecting Samsung Galaxy Watch
Active to Mobile Device?
• Ensure that the Bluetooth feature on both devices is activated
• Ensure there are no obstacles, such as walls or electrical equipment, between the devices
• Ensure that the latest version of the Galaxy Wearable App is installed on the Mobile Device
• Ensure that your Galaxy Watch Active and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the devices are
used in
• Restart both devices and launch the Galaxy Wearable App on the Mobile Device again
Cannot sync Samsung Health data between Galaxy Watch Active and Mobile Device
Please update Samsung Health application version on your Mobile Phone to the latest. (
6.2.0.075 or later version).
To update software, launch Samsung Health App > Tap 3 vertical icon (on the right side of the
screen) > Settings > About Samsung Health
Galaxy Watch Active does not turn on
• If the battery is completely discharged, the Galaxy Watch Active cannot be turned on
immediately when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the Galaxy Watch Active. Use the charger to charge the battery before using it
for the first time
• Use only Samsung-approved chargers, batteries, and cables.Unapproved chargers or cables can
cause the battery to explode or damage the Galaxy Watch Active
• And, before charging the battery, ensure that the charging terminals of the Galaxy Watch
Active and the wireless charger dock are free of foreign material, such as sweat, liquid, or dust.
Clean the charging terminals with a soft dry cloth
Screen does not turn on when raise your wrist while wearing the device
Check whether the following modes are activated on your Galaxy Watch Active:
