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54

Troubleshooting

Appendix

Another Bluetooth device is not located.

• 

Ensure that the Bluetooth wireless feature is 
activated on your device.

• 

Ensure that the Bluetooth wireless feature is 
activated on the device you wish to connect to.

• 

Ensure that your device and the other Bluetooth 
device are within the maximum Bluetooth range 
(10 meters).

If the tips above do not solve the problem, contact a 
Samsung Service Center.

Your device cannot find your current 

location.

• 

GPS signals may be obstructed in some locations, 
such as indoors. Set the device to use Wi-Fi or 
a mobile network to find your current location in 
these situations.

Data stored in the device has been lost.

• 

Always make backup copies of all important 
data stored in the device. Otherwise, you cannot 
restore data if it is corrupted or lost. Samsung is 
not responsible for the loss of data stored on the 
device.

The touchscreen does not turn on when 

you open the Keyboard Cover.

• 

Ensure that your device connects to the Keyboard 
Cover, and the device is in correct position 
using the stand of the Keyboard Cover. For more 
information, see 

Keyboard Cover

.

A small gap appears around the outside 

of the device case.

• 

This gap is a necessary manufacturing feature 
and some minor rocking or vibration of parts may 
occur.

• 

Over time, friction between parts may cause this 
gap to expand slightly.

Summary of Contents for galaxy tabpro s

Page 1: ...T A B L E T User Manual Please read this manual before operating your device and keep it for future reference ...

Page 2: ...l Public License LGPL OpenSSL License BSD License and other open source licenses To obtain the source code covered under the open source licenses please visit opensource samsung com Legal Notices Disclaimer of Warranties Exclusion of Liability EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED ON THE WARRANTY PAGE ENCLOSED WITH THE PRODUCT THE PURCHASER TAKES THE PRODUCT AS IS AND SAMSUNG MAKES...

Page 3: ...trademark of the Wireless Fidelity Alliance Inc Microsoft is a registered trademark of the Microsoft Corporation Legal Information Important legal information can be accessed in writing on the mobile device or at samsung com READ THIS INFORMATION BEFORE USING YOUR MOBILE DEVICE Samsung Limited Warranty This product is covered under the applicable Samsung Limited Warranty INCLUDING ITS DISPUTE RESO...

Page 4: ...iew 26 Device and Data Management 27 Applications 28 Installing or Uninstalling Apps 29 Scrap Box 30 SideSync 31 Samsung Update 36 Samsung Recovery 37 Online Support S Services 38 Settings 39 Introduction 40 System 41 Devices 42 Network and Internet 43 Personalization 44 Accounts 45 Time and Language 46 Ease of Access 47 Privacy 48 Update and Security 49 Extras 50 Appendix 51 Troubleshooting 52 Wi...

Page 5: ...Basics Learn about your mobile device hardware assembly procedures and how to get started using your new device ...

Page 6: ...e or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media Default apps that come with the device are subject to updates and may no longer be supported wit...

Page 7: ...devices Appearances and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availability of all accesso...

Page 8: ...set not included Keyboard dock port Connect to the Keyboard Cover Touchscreen Touch to navigate the device and perform various actions Front camera Take self portraits and record videos of yourself Power key Press and hold to turn the device on or off Press to lock or wake up the screen Volume key Adjust the volume of your device s sounds Front View Device Layout Microphone Light sensor Microphone...

Page 9: ...res and record videos Notes Using a Samsung approved screen protector is recommended Unapproved screen protectors may cause the sensors to malfunction Do not allow water to contact the touchscreen The touchscreen may malfunction in humid conditions or when exposed to water Back View Rear camera Start key Speaker ...

Page 10: ...yboard Cover Keyboard Enter text with a full QWERTY keyboard Touchpad Control the onscreen cursor Connector Connect the Keyboard cover to the device Stand Fold to create a stand for the device Stand Connector Keyboard Touchpad ...

Page 11: ...irst unplug the charger from the device and then unplug it from the electric socket Note Failure to unplug the wall charger before you remove the battery can cause damage to the device Viewing the Remaining Charging Time While charging on the taskbar tap Start Settings System Battery saver Note The actual charging time may vary depending on the status of your device and the charging conditions The...

Page 12: ...e device can be used while it is charging but it may take longer to fully charge the battery If the device receives an unstable power supply while charging the touchscreen may not function If this happens unplug the charger from the device While charging the device and the charger may heat up This is normal and should not affect the device s lifespan or performance If the battery gets hotter than ...

Page 13: ...Tablet mode tap Power Shut down or Press and hold the Power key until the locked screen appears and then drag the locked screen downwards Note Follow all posted warnings and directions from authorized personnel in areas where the use of wireless devices is restricted such as airplanes and hospitals Restarting the Device To restart the device Tap Start Power Restart In Tablet mode tap Power Restart...

Page 14: ...tion of implanted pacemakers cardioverters defibrillators insulin pumps or other electro medical devices collectively Medical Device within the range of 15 cm 6 inches If you are a user of any of these Medical Devices DO NOT USE THIS DEVICE UNLESS YOU HAVE CONSULTED WITH YOUR PHYSICIAN Caution Do not store your device near magnetic fields Magnetic stripe cards including credit cards phone cards pa...

Page 15: ... Enter full screen mode This function may not be available depending on the app F12 Activate or deactivate Airplane mode Ctrl Perform the right click function Touchpad Use the touchpad to move the cursor or select items The left and right buttons of the touchpad function the same as the left and right buttons of a mouse Note Use only your fingers on the touchpad Basic Touchpad Functions Moving To ...

Page 16: ...wn left or right to a desired location swipe with two fingers on the touchpad or Spreading and Pinching Spread two fingers apart on a webpage map or image to zoom in a part Pinch to zoom out or Configuring Touchpad Gestures Configure touchpad gestures to use the touchpad more efficiently 1 Tap Start Settings Devices Mouse touchpad 2 Configure the settings under Touchpad Locking the Touchpad Press ...

Page 17: ...n which are outside of the touch input area Leaving the touchscreen idle for extended periods may result in afterimages screen burn in or ghosting Turn off the touchscreen when you do not use the device It is recommended to use fingers when you use the touchscreen Tap To open an app to select a menu item to press an onscreen button or to enter a character using the keyboard on the screen tap it wi...

Page 18: ...Double tap again to return Swipe Swipe to the left or right on the screen to scroll left or right Swipe upwards or downwards to scroll through a webpage or a list of items Spread and Pinch Spread two fingers apart on a webpage map or image to zoom in a part Pinch to zoom out or ...

Page 19: ...res Taskbar Access system controls and notifications Start menu Access the Start menu and launch apps Moving and Removing an Item To move an item Touch and hold an item on the Start screen and then drag it to a new location To remove an item Touch and hold the item and then tap Unpin from taskbar Start menu Taskbar ...

Page 20: ...stem notifications Search box Search the device using key words Start menu Access the Start menu and launch apps Managing Shortcuts To add a shortcut On the taskbar tap Start touch and hold an item and then tap More options More Pin to taskbar To delete a shortcut Touch and hold a shortcut and then tap Unpin from taskbar To move a shortcut to another location Drag it to a new location Managing Not...

Page 21: ...pps Settings File Explorer Power All apps From the Start menu you can access frequently used apps the All apps list shortcuts to other locations on your device and more On the taskbar Tap Start to open the Start menu Managing App Tiles You can pin your favorite apps on the app tile area To add more apps tap All apps touch and hold an app and then drag it to the app tile area To move a tile touch a...

Page 22: ...e added desktops the desktop thumbnails will appear on the lower part of the screen Select a thumbnail to activate the desktop Adding Desktops On the desktop thumbnails list tap New desktop Deleting Desktops On the desktop thumbnails list tap Delete on a desktop Moving Windows to Another Desktop 1 On the desktop thumbnails list touch and hold a thumbnail The desktop s currently open windows appear...

Page 23: ... Start menu screen will be the Start screen Switching to tablet mode makes the device more touch friendly To switch to tablet mode on the taskbar Tap Action center Tablet mode or Swipe from the right edge of the screen towards the center of the screen and then tap Tablet mode To return to PC mode Tap Tablet mode again ...

Page 24: ...a Samsung Service Center to reset it You must add a password before you can use the other lock methods Password Create your Microsoft account password Tap Add and enter a password enter the password again to verify it and then enter a password hint PIN A PIN consists of numbers only Tap Add and enter a password enter the password again to verify it and then enter a password hint Picture Password A...

Page 25: ...lowing functions on the Action center panel Clear Clear all notifications Notifications Tap a notification and perform various actions Quick action buttons Access common settings quickly from the Action center Using Quick Action Buttons Tap quick action buttons to activate certain features To view more detailed settings Touch and hold a button and then tap Go to settings To change the top four but...

Page 26: ...nt on the device or web with a keyword Tap the search box on the taskbar and enter a keyword in the search field To search for files apps settings and more on your device and your OneDrive tap My stuff To search for apps images topics and more in the Internet tap Web ...

Page 27: ... or add input languages Arrows Move the cursor Emoticons Enter emoticons 123 Numbers and Punctuations Enter numbers and punctuation marks Shift Enter uppercase For all caps tap it twice Delete Delete a preceding character Changing the Input Language Tap Keyboard Language preferences Add a language and then select a language to add When you add languages you can select other input languages by tapp...

Page 28: ...ay the options 3 Tap Copy or Cut The selected text is copied to the clipboard 4 Touch and hold where the text is to be inserted and tap Paste Using the Keyboard Cover When your device is in PC mode and connected to the Keyboard Cover you can enter text using the traditional keyboard For more information see Keyboard Cover ...

Page 29: ... an app On the taskbar tap Start All apps and then select an app icon to open it or To open an app from the task view screen on the taskbar tap Task view and then select a window To close an app Tap Close at the top of the app window to close it ...

Page 30: ...k view screen Note Some apps may not support this feature 1 On the taskbar tap Task view to view currently open apps or Swipe from the left edge of the screen 2 Touch and hold an app and select Snap left or Snap right 3 Select another app to launch Adjusting the Window Size Drag the handle between the app windows left or right to adjust the size of the windows ...

Page 31: ...ks and patches for the operating system and other Microsoft apps The device is set to download and install updates automatically To check for available updates manually On the taskbar tap Start Settings Update security Windows Update Check for updates Samsung Update Install and update Samsung apps drivers and more on the device easily On the taskbar tap Start All apps Samsung Samsung Update For mo...

Page 32: ...Learn how to change the way apps display use apps and uninstall or disable apps Applications ...

Page 33: ...s by category or tap the search field to search for a keyword Select an app to view information about it To download free apps tap Free To purchase and download apps where charges apply tap the price and follow the prompts To change the auto update settings tap Your account Settings and then tap the Update apps automatically switch to activate or deactivate it Uninstalling Apps Note Some apps cann...

Page 34: ... selection and then tap Done To auto fit the frame around the content you want tap Auto fit To exit the selection tap Cancel 4 Use tools to edit the image and tap Save to save it Managing Captured Images On the Scrap Box screen you can share images upload them to OneDrive or delete them 1 Tap List to view a list of the images you have saved 2 Tap images and then use the following options Share Sha...

Page 35: ...talled use one of the following methods to download and install it To download and install SideSync on your Samsung Android tablet or smartphone search for SideSync in Galaxy Apps or Play Store If your device does not support SideSync you may not be able to find the app To download and install SideSync on your device visit www samsung com sidesync On the webpage you can also find the information a...

Page 36: ...eSync More Settings Automatically Stat Connect 2 Tap Automatically connect to the device which has been connected before to activate the auto connection feature Using the Dashboard Launch frequently used apps or view notifications from your smartphone When you tap a notification the related app or program will launch The following is an image of the smartphone s dashboard on your tablet Virtual sm...

Page 37: ... webpage will appear on your tablet Using the Virtual Screen SideSync mirrors a device s screen on another device You can use a device s functions via the virtual screen On the dashboard tap Phone screen Notes Some functions may not work through the virtual screen The appearance and functions of the virtual screen may vary depending on the connected device The following is an image of the virtual ...

Page 38: ...s on Note You can view and control the virtual screen and the connected device s screen simultaneously On the virtual screen tap Options Enable Presentation mode to turn on the connected device s screen This feature may not be available depending on the connected device Sharing Files and Clipboard Copying files to your tablet 1 Tap More Edit to enter edit mode on the virtual smartphone screen 2 Ta...

Page 39: ...he virtual screen and paste it into a text field outside of the virtual screen or vice versa Sharing the Tablet s Keyboard and Touchpad Use the smartphone s screen as a dual monitor and control it with your tablet s keyboard and touchpad 1 On the dashboard tap More Enable Keyboard and mouse sharing If the virtual screen is open it will disappear from your tablet s screen 2 Move your finger to the ...

Page 40: ...e device 1 On the taskbar tap Start All apps Samsung Samsung Update 2 Tap Find Model to find your device or Tap the Search field at the top of the screen and enter your model name 3 Tap your model name and tap your device s OS version 4 Select items to update and tap Save Samsung Update ...

Page 41: ...ckup information and select the external storage device 5 Tap Recover 6 When the backup start window appears tap OK 7 When the backup complete window appears tap OK When the backup is finished the backup image will appear on the backup management screen Restoring the System Restoring to Factory Default Restore the device to its factory default settings Before performing a factory data reset ensure...

Page 42: ...echnical engineer via the Internet and resolve problems on your device remotely This service may be limited after the expiration date 1 On the taskbar tap Start All apps Samsung Online Support S Service 2 Tap Online Support 3 Enter a question and tap Request Online Support S Services ...

Page 43: ...Configure your device s connections and settings add accounts and customize Home screens apps and features Settings ...

Page 44: ...omize settings for functions and apps You can make your device more personalized by configuring various setting options On the taskbar tap Start Settings To search for settings by entering keywords tap the Search field at the top of the screen ...

Page 45: ...hange the power saving options Power sleep Set the device s backlight timer You can also set the Wi Fi settings for when the device is in sleep mode Storage View memory information for your device and select where new apps and data are saved by default The actual available capacity of the internal memory is less than the specified capacity because the operating system and default apps occupy part ...

Page 46: ... are trusted and properly secured If there are obstacles between the devices the operating distance may be reduced Some devices especially those that are not tested or approved by the Bluetooth SIG may be incompatible with your device Do not use the Bluetooth feature for illegal purposes for example pirating copies of files or illegally tapping communications for commercial purposes Samsung is not...

Page 47: ...tivate or deactivate Airplane mode This disables all wireless functions on your device You can use only non network services Important Make sure the device is turned off during takeoff and landing After takeoff you can use the device in Airplane mode if allowed by aircraft personnel Data usage Keep track of your data usage amount VPN Set up and connect to virtual private networks VPNs Dial up Conf...

Page 48: ...onalization Background Change the wallpaper and related settings Colors Change the colors of the taskbar items on the Start menu and more Lock screen Change the locked screen wallpaper and select items to show on the locked screen Themes Select a theme to apply and change related settings Start Change the settings related to the Start menu ...

Page 49: ...creen lock method to prevent others from accessing your personal information Work access Add a work or school account to access to your organization s resources such as apps and network Family other users Add additional accounts for your family members or other users to use the device with their own personalized settings Sync your settings Change settings to sync your settings with other devices u...

Page 50: ...Note If the battery remains fully discharged or is removed from the device the time and date resets On the Settings screen tap Time language Date time Change the time and date settings Region language Set your country or region and add your display languages Speech Change the settings for the text to speech feature Time and Language ...

Page 51: ...ch as text and buttons Magnifier Activate a magnifier and change the related settings When you activate this feature you can zoom in on the screen to view a larger version of the content High contrast Apply high contrast themes to the display to improve screen visibility Closed captions Change the caption settings Keyboard Change the onscreen keyboard settings Mouse Change the pointer and mouse se...

Page 52: ...s Select apps to allow them to access your contacts Calendar Activate or deactivate the calendar app Select apps to allow them to access the calendar app Call history Select apps to allow them to access your call logs Email Activate or deactivate the email app Select apps to allow them to access the email app and send emails Messaging Activate or deactivate the messaging app Select apps to allow t...

Page 53: ...the device to send security problems to Microsoft automatically Backup Backup your files using the File History feature Recovery Reset the device or restart it using the advanced start up feature Activation View the Windows activation information You can change your Windows product key Find My Device Activate or deactivate the Find My Device feature to help locate the device when lost or stolen Ac...

Page 54: ...arge level to extend the battery life AMOLED Change the screen mode and the screen brightness timer Pattern Log in Set a pattern to use it as your screen lock method Legal information View legal information for your device Samsung legal View the Samsung legal information Open source license View the open source license announcement About device Access device information ...

Page 55: ...Appendix ...

Page 56: ...wearing gloves if your hands are not clean while touching the touchscreen or if you tap the screen with sharp objects or your fingertips the touchscreen may malfunction The touchscreen may malfunction in humid conditions or when exposed to water Restart your device to clear any temporary software bugs Ensure that your device software is updated to the latest version If the touchscreen is scratched...

Page 57: ...ct your device s lifespan or performance If the device becomes too hot do not use the device or apps for a while If the device continues to overheat contact a Samsung Service Center Photo quality is poorer than the preview The quality of your photos may vary depending on the surroundings and the photography techniques you use If you take photos in dark areas at night or indoors image noise may occ...

Page 58: ...network to find your current location in these situations Data stored in the device has been lost Always make backup copies of all important data stored in the device Otherwise you cannot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored on the device The touchscreen does not turn on when you open the Keyboard Cover Ensure that your device connects to t...

Page 59: ...nd data on the device Back up important apps and data to an external storage device before reinstalling Windows Note After Windows is reinstalled you can install the required Samsung apps On the taskbar tap Start All apps Samsung Samsung Update 1 On the taskbar tap Start Settings Update security Recovery 2 Tap Get started 3 Tap Keep my files or Remove everything Windows Recovery Function ...

Page 60: ...or your safety you must not attempt to remove the battery If the battery is not properly removed it may lead to damage to the battery and device cause personal injury and or result in the device being unsafe Samsung does not accept liability for any damage or loss whether in contract or tort including negligence which may arise from failure to precisely follow these warnings and instructions other...

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