9. SERVICE END DATE, DUE DATE OR SERVICE DAYS REMAINING
If you do not purchase and add airtime prior to the Service End Date or Due Date or before your Service
Days run out your TRACFONE Service will be deactivated on the Service End Date or Due Date and you
will lose your TRACFONE phone number, even if you have minutes remaining. To prevent this from
occurring, please keep your TRACFONE Service active by purchasing and adding one or more airtime
cards before the Service End Date, Due Date or when no Service Days are left. Notwithstanding the
Service End Date, Due Date or Service Days left, as may be displayed on your TRACFONE, TracFone
Wireless reserves the right to discontinue service and deactivate any TRACFONE handset for which
there is no voice, text or Data Services usage for a period of twelve (12) consecutive months. If your
Service is deactivated, your TRACFONE can be reactivated by purchasing and adding any TRACFONE
Prepaid Wireless Airtime card. However, once reactivated, your TRACFONE will be assigned a new phone
number. Airtime which remained at the time of deactivation will remain on your TRACFONE if it is
reactivated within 60 days from the deactivation date. However, airtime which remained at the time of
deactivation will be lost if your TRACFONE Service remains deactivated longer than 60 days.
10. AIRTIME USAGE
Airtime minutes will be deducted for all time during which your TRACFONE is connected to, or using,
the wireless system of any Carrier. Use of a wireless system typically begins when you press the “send”,
“call” or other button to initiate or answer a call and does not end until you press the “end” button or the
call is otherwise terminated. Airtime minutes are deducted for all incoming and outgoing calls, including
calls to toll free numbers, 411, 611, Customer Care, simultaneous calls (airtime minutes will be deducted
for each call separately) and calls to access your voice mail. Airtime minutes are not deducted for calls
to 911. For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls.
Airtime minutes are deducted in full unit increments; partial minutes are rounded up to the next minute.
Airtime minutes will also be deducted for use of other services such as text messaging and accessing
the TracFone Wireless Mobile Web (“WAP”). Airtime minutes are deducted for all text messages sent and
incoming text messages which are opened. No credit is given for dropped calls. Your phone provides 10
set up airtime minutes which may be used for test calls at TRACFONE’s discretion.
11. EMERGENCY CALLS
If you are in an area where your TRACFONE is searching for a wireless signal or there is no wireless
signal or wireless service, it is highly probable that a call to 911 will not go through. Do not rely solely
on your TRACFONE in an emergency situation. In an emergency, locate the nearest landline phone and
call for help.
12. UNAUTHORIZED USAGE; TAMPERING
The TRACFONE handset is sold exclusively for use by you, the end consumer, with the TRACFONE
prepaid wireless Service available solely in the United States, Puerto Rico and the U.S. Virgin Islands.
Any other use of your TRACFONE handset, including without limitation, any resale, unlocking and/or
reflashing of the handset is unauthorized and constitutes a violation of your agreement with TracFone
Wireless. You agree not to unlock, reflash, tamper with or alter your TRACFONE or its software,
enter unauthorized PIN numbers, engage in any other unauthorized or illegal use of your TRACFONE
or the Service, or assist others in such acts, or to sell and/or export TRACFONE handsets outside of
the United States. These acts violate TRACFONE’s rights and state and federal laws. Improper, illegal
or unauthorized use of your TRACFONE is a violation of this agreement and may result in immediate
discontinuation of Service and legal action. TRACFONE will prosecute violators to the full extent of the
law. You agree that any violation of this agreement through your improper, illegal or unauthorized use
or sale of your TRACFONE shall entitle TracFone Wireless to recover liquidated damages from you in
an amount not less than $5,000 per TRACFONE handset purchased, sold, acquired or used in violation
of this agreement.
Some TRACFONE handsets have SIM cards. If your TRACFONE has a SIM card, then you agree to
safeguard your SIM card and not to allow any unauthorized person to use your SIM card. You agree
not to, and not to allow any other person to, directly or indirectly extract, alter, bypass, copy, deactivate,
remove, reverse-engineer or otherwise circumvent, clone or reproduce the encoded information stored
on, or the encryption mechanisms of, your SIM card or TRACFONE Phone via any software and/or
hardware methods. Customers may not remove SIM Cards from their phones nor place them in any
other phone. Doing so could subject You to immediate termination of service without any right to a
refund for the phone or airtime purchased. The Carriers, TracFone Wireless, or its service providers,
may, from time to time, remotely update or change the encoded information on your SIM card. Your
TRACFONE is restricted from operating when you are located anywhere outside of the United States,
Puerto Rico or the U.S. Virgin Islands, including offshore or in international waters. Any such usage is
considered unauthorized usage by TracFone for which your Service will be immediately suspended. In
the event of suspension for this or any other unauthorized usage, you will not be entitled to receive any
refunds for your handset or unused airtime.
13. COVERAGE MAPS
You will find coverage maps on our website, www.tracfone.com. These maps are for general
informational purposes only. However, TracFone does not guarantee coverage, service availability or
the rate charged for any particular call. Even within a coverage area, factors such as terrain, weather,
structures, foliage, signal strength, traffic volumes, service outages, network changes, technical
limitations, and your equipment may interfere with actual service, quality and availability. Thus, it is
possible your phone will roam even in the area depicted as your home calling area. Actual coverage and
service areas may vary from the maps and may change without notice.
14. ROAMING
“Roaming” occurs when a subscriber of one wireless service provider uses the facilities of another
wireless service provider. Roaming usually occurs when you make and receive calls outside of your
network coverage area. When your TRACFONE is roaming, an indicator light on your handset may
display the word “Roam” or “RM” on the screen while the phone is not in use. For most TRACFONE
models, roaming calls are charged one (1) unit of airtime per minute, the same as all other calls. For
some older TRACFONE models, roaming calls may be charged at the rate of two (2) units of airtime per
minute. When you make or receive a call, the charge rate (either 1.0/minute or 2.0 per minute) will be
displayed on your phone’s screen. Even if you are using your TRACFONE in your network coverage area,
roaming can occur if there is a high volume of callers in the area, if your Carrier’s signal is too weak or
for other reasons. Instead of having a call blocked or dropped, your TRACFONE might use another ‘s
Carrier’s tower or network to enable your call to go through. Thus, roaming is based on the Carrier tower
receiving and transmitting the call; not your physical location at the time the call is made. Accordingly,
if you have one of the older TracFone models of phones that deduct 2 units per minute of use, TracFone
Wireless advises you to check the roaming indicator on your TRACFONE to determine actual areas where
the roaming rate applies. When the TRACFONE roaming indicator is displayed, then the roaming rate
will apply to calls made or received in that area at that time. Availability, quality of coverage and Services
while roaming are not guaranteed.
