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Samsung Galaxy Buds SM-R170 User Manual Download Page 40

Appendix

40

A Bluetooth connection is not established or your earbuds and the 

mobile device are disconnected

•  

Ensure there are no obstacles, such as walls or electrical equipment, between the devices.

•  

Ensure that the latest version of the Galaxy Wearable app is installed on the mobile 
device. If necessary, update the Galaxy Wearable app to the latest version.

•  

Ensure that your earbuds and the other Bluetooth device are within the Bluetooth 
connection range (10 m). The distance may vary depending on the environment the 
devices are used in.

•  

Restart the mobile device and relaunch the Galaxy Wearable app.

The battery does not charge properly (For Samsung-approved 

chargers)

•  

Ensure that the charging contacts of the earbuds and the charging case are in contact 
with each other.

•  

Ensure that the charger is connected properly to the charging case.

•  

If the battery contacts are dirty, the battery may not charge properly. Wipe both gold-
coloured contacts with a dry cloth and try charging the battery again.

•  

Visit a Samsung Service Centre and have the battery replaced.

The charging time and the battery life is different between the 

earbuds

•  

The charging time may differ between the two earbuds even if they started charging at 
the same time.

•  

The charging time and the remaining battery may differ between the two earbuds due to 
different inner components.

The battery depletes faster than when first purchased

•  

When you expose the Galaxy Buds or the battery to very cold or very hot temperatures, 
the useful charge may be reduced.

•  

The battery is consumable and the useful charge will get shorter over time.

Summary of Contents for Galaxy Buds SM-R170

Page 1: ...www samsung com USER MANUAL English EU 04 2019 Rev 1 1 SM R170 ...

Page 2: ...ng the touchpad 28 Using intelligent voice assistance service 29 Listening to music 30 Using the equaliser 31 Using call features 32 Using ambient sound mode GalaxyWearable App 34 Introduction 35 Connecting and disconnecting the earbuds 36 Viewing earbud status and customising settings 38 Checking the user manual Appendix 39 Troubleshooting 42 Updating the earbuds software with the Galaxy Buds Man...

Page 3: ...wear the device during activities such as showering or swimming Doing so can damage the device Modifying the Galaxy Buds operating system or installing softwares from unofficial sources may result in Galaxy Buds malfunctions and data corruption or loss These actions are violations of your Samsung licence agreement and will void your warranty Some functions may not work as described in this manual ...

Page 4: ...w you to listen to music or answer incoming calls after connecting them to your device even while doing other activities such as working out Do not wear the earbuds in high traffic areas such as roads or crosswalks Doing so may result in accidents due to slowed reaction times ...

Page 5: ...s and specifications are subject to change without prior notice You can purchase additional accessories from the Samsung website Make sure they are compatible with the models before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject to change ...

Page 6: ...pad Touch sensitive sensor Microphone Charging contacts If you use the Galaxy Buds when they are broken there may be a risk of injury Use the Galaxy Buds only after they have been repaired at a Samsung Service Centre Wing tip Direction indicator Direction indicator M L S ...

Page 7: ...ry indicator light Charging contacts left If there is sweat or liquid on the charging contacts corrosion may occur on the Galaxy Buds When there is sweat or liquid on the charging contacts or earbuds clean them before inserting the earbuds in the charging case Close the charging case when you store or charge the earbuds ...

Page 8: ...at fits your ear 2 Cover the latch at the bottom of the earbud with the ear tip Do not put the earbuds in your ears without ear tips Doing so may hurt your ears Do not pull the ear tip excessively when you attach or detach it The ear tip may tear 3 Follow the same procedure for the opposite earbud ...

Page 9: ...tion hook and cover the earbud with the wing tip Do not put the earbuds in your ears without wing tips Doing so may hurt your ears Do not pull the wing tip excessively when you attach or detach it The wing tip may tear Do not put the wing tips on the earbuds in the wrong direction The earbuds will not fit in your ears properly 4 Follow the same procedure for the opposite earbud ...

Page 10: ... case Any damage caused by misuse is not covered by the warranty Use only USBType C cable supplied with the Galaxy Buds The charging case may be damaged if you use Micro USB cable Chargers are sold separately To save energy unplug the charger when not in use The charger does not have a power switch so you must unplug the charger from the electric socket when not in use to avoid wasting power The c...

Page 11: ...o the charger port Connecting the USB cable improperly may cause serious damage to the charging case Any damage caused by misuse is not covered by the warranty 5 Plug the charger into an electric socket The batteries of the earbuds and the charging case are charged simultaneously 6 After fully charging disconnect the charging case from the charger First unplug the USB cable from the charging case ...

Page 12: ... them before inserting the earbuds in the charging case Using a power source other than the charger such as a computer may result in a slower charging speed due to a lower electric current While charging the earbuds and the charging case may heat up This is normal and should not affect the earbuds lifespan or performance If the battery gets hotter than usual the charger may stop charging If the ea...

Page 13: ...rging case 4 Place the centre of the charging case on the centre of the wireless charger 5 After fully charging disconnect the charging case from the wireless charger Precautions for wireless charging Do not place the charging case on the wireless charger when conductive materials such as metal objects and magnets are placed between the charging case and the wireless charger The charging case may ...

Page 14: ...ir corresponding slots in the charging case 3 Close the charging case 4 Place the centre of the charging case s back on the device that functions as a wireless charger The location of the wireless charging coil may vary by device Adjust the device and the charging case to make a strong connection The device that functions as a wireless charger ...

Page 15: ...ciency may vary depending on the device s condition or the surrounding environment If the remaining battery power of the device that functions as a wireless charger drops below a certain level power sharing will stop Checking the battery level Connect the earbuds to your mobile device launch the GalaxyWearable app on your mobile device and view the battery status of each earbud on the Earbuds card...

Page 16: ...d inside of the charging case and shows the charging status of the earbuds The charging case battery indicator light on the front of the charging case indicates the charging status of the case itself Earbud battery indicator light Earbud battery indicator light Colour Status Continuously red Charging Continuously green Fully charged Flashes red Charging blocked due to abnormal temperatures ...

Page 17: ...er closing the charging case Battery power is low lower than 30 Yellow stays on for five seconds after closing the charging case Battery power is moderate between 30 and 60 Green stays on for five seconds after closing the charging case Battery power is high more than 60 The charging case battery indicator light flashes red when the external power is cut off during charging If the battery indicato...

Page 18: ... 10 minutes 2 Close the charging case 3 Open the charging case The earbuds will enter Bluetooth pairing mode automatically and a pop up window will appear on your mobile device If the pop up window does not appear or if you want to connect to a non Samsung mobile device that also uses the Android OS refer to Connecting to a non Samsung mobile device that also uses the Android OS or the connection ...

Page 19: ...nect on the pop up window The connection pop up window will appear only on Samsung mobile devices running Android 7 1 1 or later that have the SmartThings app installed If the pop up window does not appear update the SmartThings app to the latest version ...

Page 20: ...n and open it The earbuds will enter Bluetooth paring mode If you want to connect to another mobile device after a connection has been established refer to Connecting with other devices If the earbuds do not connect to a mobile device the connection pop up window does not appear or your mobile device cannot find the earbuds tap and hold both earbuds touchpads while wearing them to enter Bluetooth ...

Page 21: ...ce launch Settings General management Language and input Language English may appear by default if the selected language on the Settings screen is not supported on the GalaxyWearable app 2 Check the direction of each earbud and correctly insert them into their corresponding slots in the charging case If the earbud battery indicator light does not flash connect the charging case to the charger and ...

Page 22: ...t connect to a mobile device the connection pop up window does not appear or your mobile device cannot find the earbuds tap and hold both earbuds touchpads while wearing them to enter Bluetooth pairing mode manually When Bluetooth pairing mode is entered you will hear a sound However you cannot use this method when you are playing music after setting the volume adjustment as a preset tap and hold ...

Page 23: ... The distance may vary depending on the environment the devices are used in Ensure that there are no obstacles between the earbuds and a connected device including human bodies walls corners or fences Do not touch the Bluetooth antenna of a connected device Bluetooth uses the same frequency as some industrial scientific medical and low power products and interference may occur when making connecti...

Page 24: ...SOLD SEPARATELY UNLESSYOU HAVE CONSULTEDWITHYOUR PHYSICIAN Do not store your device and some accessories sold separately near magnetic fields Magnetic stripe cards including credit cards phone cards passbooks and boarding passes may be damaged by magnetic fields If the touch sensitive sensor does not make contact with your ear the earbud may not work Use the wing tips and ear tip that fit your ear...

Page 25: ...matically detect that you are wearing the earbuds when you put them on Then the earbud will emit a sound informing you that the earbud is detected Using the touchpad You can control music playback answer or reject calls and start talking to the intelligent voice assistance service using the touchpad Touchpad To avoid hurting your ears do not apply excessive pressure to the touchpad with your finge...

Page 26: ...ins playing it will start the track from beginning Triple tap the touchpad within three seconds of when a track begins playing to play the previous track Tap and hold Activate a preset feature The voice command feature is set by default Refer to Setting a preset tap and hold feature for more information about changing preset menus Decline call Turn the microphone on or off during a call This will ...

Page 27: ...are playing music after setting the volume adjustment as a preset tap and hold feature Using the touchpad lock feature You can prevent unintended actions by using the touchpad lock feature 1 Launch the GalaxyWearable app on the mobile device 2 Tap Touchpad 3 Tap the Lock touchpad switch to activate it Setting a preset tap and hold feature You can select a preset tap and hold feature of each earbud...

Page 28: ...re is automatically set to the voice command feature Using intelligent voice assistance service This feature is available only when a mobile device that supports the intelligent voice assistance service is connected The intelligent voice assistance service set on your mobile device will be called Only some languages are available depending on the intelligent voice assistance service set on your mo...

Page 29: ...ialectal accents The Galaxy Buds may not recognise your commands or may perform unwanted commands depending on your surroundings or how you speak Listening to music Listen to music saved in your mobile device by connecting the earbuds to the mobile device You can stream music played from the connected mobile device On your mobile device launch a music player app and play music You can listen to mu...

Page 30: ...efer to Setting a preset tap and hold feature for more information about preset menus To increase the volume tap and hold the right earbud and release your finger when you reach the desired volume To decrease the volume tap and hold the left earbud and release your finger when you reach the desired volume Adjust the volume via your connected mobile device if a sound is low in your earbuds while at...

Page 31: ...ber via voice notification launch the GalaxyWearable app on the mobile device tap Notifications Manage notifications and then tap the Incoming call switch to activate the feature Answering a second call When a second call comes in during a call the earbuds will emit a sound To end the current call and answer the second call tap and hold the touchpad To place the current call on hold and answer the...

Page 32: ...ernal sounds If you use the ambient sound volume feature in ambient sound mode you can control the volume depending on the situation or place Refer to Ambient sound for more information If you use the voice focus feature in ambient sound mode you can make voices stand out more clearly Refer to Ambient sound for more information During a call ambient sound mode will turn off automatically After the...

Page 33: ... Refer to Setting a preset tap and hold feature for more information about preset menus Tap and hold the touchpad to activate the quick ambient sound mode and hear external sounds around you If you are listening to music its volume will be turned down When you release your finger from the touchpad the quick ambient sound mode will be deactivated and music volume will be turned up again Activating ...

Page 34: ...Using the GalaxyWearable app you can customise your earbud settings Launch the GalaxyWearable app on the mobile device If it is the first time connecting the earbuds and a mobile device refer to Connecting the earbuds to a mobile device for more information Some features may not be available depending on the type of connected mobile device ...

Page 35: ... earbuds that temporarily disconnected To reconnect the earbuds that temporarily disconnected from a device insert them into the charging case and close it Then open the charging case again Alternatively tap CONNECT on the top right of the GalaxyWearable app on your mobile device Connecting with new earbuds You can temporarily disconnect the earbuds from your mobile device and connect additional o...

Page 36: ...ds If you want to use this feature tap the switch to activate it Manage notifications Select the apps you want to receive notifications from and change the notification settings for each app Read aloud while using phone You can set the earbuds to receive notifications of the mobile device even when you are using the mobile device Touchpad Change the touchpad usage settings Lock touchpad Activate t...

Page 37: ...g the quick ambient sound mode for more information Ambient sound volume You can control the volume depending on the situation or place Voice focus You can make voices stand out more clearly To use the voice focus feature tap the switch to activate it Find My Earbuds If you misplace your earbuds use the GalaxyWearable app on your mobile device to find it 1 Launch the GalaxyWearable app on the mobi...

Page 38: ...Buds Reset earbuds Return the Galaxy Buds to the default settings Tips Check the tips for the Galaxy Buds Battery information Check the earbuds and charging case s battery information About GalaxyWearable View the GalaxyWearable app s version information If necessary tap Updates available to update the GalaxyWearable app to the latest version Checking the user manual You can check the earbuds user...

Page 39: ...emove the earbuds from your ears and put them in again If the touchpad does not recognise the earbuds or the earbuds do not work insert the earbuds into their corresponding slots in the charging case close the charging case and then remove them after seven seconds or more Bluetooth device cannot locate your earbuds Close the charging case again and open it to enter the Bluetooth pairing mode Ensur...

Page 40: ...ntacts of the earbuds and the charging case are in contact with each other Ensure that the charger is connected properly to the charging case If the battery contacts are dirty the battery may not charge properly Wipe both gold coloured contacts with a dry cloth and try charging the battery again Visit a Samsung Service Centre and have the battery replaced The charging time and the battery life is ...

Page 41: ...priately adjust the connected device s sound Your earbuds sound comes slower than the screen when playing videos and games The earbuds may have a time lag between the video and sound output when playing videos or games when connected to a mobile device Your Galaxy Buds are hot to the touch When you use the Galaxy Buds for an extended period of time it may feel hot to the touch This is normal and s...

Page 42: ...nstalling Galaxy Buds Manager Download the Galaxy Buds Manager program on your computer from the SamsungWebsite www samsung com and follow the on screen instructions to complete the installation Updating the earbuds software Galaxy Buds 1 Check the direction of earbud and correctly insert them into their corresponding slots in the charging case If the earbud battery indicator light does not flash ...

Page 43: ... Download and Install The earbuds software will be updated Managing the Galaxy Buds Basic maintenance Use a soft dry cloth to clean the earbuds after use Keep the earbuds dry Prevent liquid from contacting or entering the earbuds Cleaning the receiver If the volume is lower than it should be with the current setting clean the receiver 1 Remove the ear tip from the protruding part at the bottom of ...

Page 44: ...s If the battery does not charge properly wipe both gold coloured contacts with a dry cloth Charging contacts Cleaning the charging case When the charging case and earbuds are exposed to foreign materials such as dust sand or metal shavings the device may not charge properly or may be damaged If the earbuds or the charging case were exposed to foreign materials wipe them with a soft and dry cloth ...

Page 45: ...attery contact an authorised service centre To obtain battery removal instructions please visit www samsung com global ecodesign_energy For your safety you must not attempt to remove the battery If the battery is not properly removed it may lead to damage to the battery and device cause personal injury and or result in the device being unsafe Samsung does not accept liability for any damage or los...

Page 46: ...oring in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide All other trademarks and copyrights are the property of their respective owners Model SM R170 Rated voltage current 5V 100 mA earb...

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