Samsung Galaxy Book 3 Page 77 User Manual Download

Page: 77 / 121

Troubleshooting

Samsung Recovery

When a problem occurs with the computer, it is easy to restore

the computer back to the factory default settings by using the

Samsung Recovery

app (Recovery/Backup). It is also possible

to restore the computer to a previously backed up point. Back

up important data regularly before a problem occurs with the

computer.

•

The

Samsung Recovery

app may not be provided in

models with less than 64 GB of storage. If you cannot

access the Samsung Recovery app, refer to

Windows

recovery function

•

Some functions may differ or may be unavailable

depending on the version. Refer to the app’s help

information.

•

The

Samsung Recovery

app (Recovery/Backup) is

not available when using CD/DVD drives.

•

Recovering the computer erases the data or apps

saved after a backup point. Therefore, back up

important data regularly before a problem occurs

with the computer.

•

When you launch the app for the first time, read and

accept the Terms and Conditions when they display

on the screen.

Summary of Contents for Galaxy Book 3

Page 1: ...www samsung com UserManual ...

Page 2: ...1 External display Apps and features 43 Using apps 44 Samsung Account 45 Samsung Settings 46 Samsung Notes 50 Samsung Update 51 Samsung Flow 51 Samsung Studio Plus 52 Samsung Gallery 53 Samsung Care 54 Samsung Device Care 55 Bixby 56 Galaxy Book Smart Switch 57 Galaxy Book Experience 58 Online Support S Service 59 Screen Recorder 60 Quick Search 61 SmartThings 62 Quick Share 62 Second Screen 63 Pr...

Page 3: ...otices 85 Precautions forusing the device 89 Ergonomic tips 93 Safety precautions Appendix 103 Product specifications 104 Important safety information 107 Replacement parts and accessories 110 Regulatory compliance statements 118 WEEE symbol information 120 Samsung package Take Back program USA only ...

Page 4: ...he screen saverorpowersaving mode when you are not using the computer Features oroptions may differdepending on the model The items marked as optional may not be provided ormay be provided in different locations Since some space on the storage device is reserved forsystem recovery and operations the available space on the storage device may be less than the actual capacity ...

Page 5: ...lay Touch screen The screen s images are displayed here Recognizes touch interactions 5 Powerbutton Fingerprint recognition sensor Turns the computeron and off The fingerprint recognition sensorrecognizes fingerprints Scans a fingerprint to sign in to Windows apps and services 6 Keyboard Entertext orcontrol computer functions 7 Touchpad Moves the cursorand selects options Functions as a mouse Fron...

Page 6: ...creen The screen s images are displayed here Recognizes touch interactions 5 Powerbutton Fingerprint recognition sensor Turns the computeron and off The fingerprint recognition sensorrecognizes fingerprints Scans a fingerprint to sign in to Windows apps and services 6 Numeric keypad Enternumbers 7 Keyboard Entertext orcontrol computer functions 8 Touchpad Moves the cursorand selects options Functi...

Page 7: ...era orkeyboard 3 Earpiece Headset jack Connect an earpiece ora headset to the computerto listen to audio Rightview For13 3 inch models 1 2 3 Number Name Description 1 Memory card slot Insert a memory card into the slot 2 Earpiece Headset jack Connect an earpiece ora headset to the computerto listen to audio 3 USB 3 2 port Connect various peripheral devices such as a mouse camera orkeyboard ...

Page 8: ...USB Type C devices Also you can connect external display devices 3 Thunderbolt 4 port Connect and charge a USB Type C device and Thunderbolt device orconnect to an external display device Some features may not be supported depending on your device s specifications 4 Operating status LED Shows the operating status of the computer Red Charging Green Fully charged Blue Turned on Leftview 1 2 3 4 ...

Page 9: ...g a USB Type C device orThunderbolt device Connect and charge yourUSB Type C orThunderbolt device by connecting it to the computer It may take longerto charge the batterywhen charging a connected device The battery powerlevel may be reduced when charging a connected device while the computeris powered by the battery The charging status of the connected device is not displayed on the computer This ...

Page 10: ...ay be dangerous 2 Internal battery Provides powerto the computer when not connected to an adapter To remove orreplace the internal battery take it to a Samsung Service Center You will be charged forthis service 3 Speaker Sound is emitted from the speakers If the case at the bottom of the device is replaced the laser carved model name serial number and various logos will not be displayed anymore Fo...

Page 11: ...y panel is opened 1 Select the Start button All apps Samsung Settings 2 Select Advanced features and select the Auto booting switch to deactivate it Turning the computeron and off Fully charge the battery using the supplied adapter before using the computerforthe first time Turning the computeron 1 Before turning on the computer check that the battery is charged and charge it if necessary 2 Open t...

Page 12: ...creen appears Follow the activation procedures according to the instructions on the screen to use the computer The computer s date and time may be incorrect when you turn it on forthe first time They may also be incorrect afterthe battery has been fully discharged orremoved To set the date and time go to the desktop taskbarand right click the date and clock area Then select Adjust date and time an...

Page 13: ...1 and content may differdepending on the OS version The image displayed on the desktop screen may differbetween models and OS versions Unlocking the screen To unlock the lock screen do one of the following Touch screen Swipe upwards from the bottom of the screen Mouse Click the lock screen Keyboard Press any key Touchpad Tap the touchpad If the account has a password enterthe password to log in af...

Page 14: ...stalling apps and managing accounts from the Windows Settings Select the Start button Settings Then select an option you want to change afterthe Settings window screen appears You can also configure the settings from the Control Panel like previous OS versions Select the Start button All apps Windows Tools Control Panel ...

Page 15: ... computer s orientation When the screen is turned off while using the computeras a tablet touch the screen to unlock it When the computeris in sleep mode press the Power button to unlock the screen Basics Using the computeras a tablet You can use the computeras a tablet by folding the display panel behind the keyboard Open the display panel and rotate it away from the keyboard until it touches the...

Page 16: ...gnize the S Pen actions Formore information about the S Pen visit the Samsung website If the S Pen is not working properly take it to a Samsung Service Center Using the S Pen S Pen S Pen button S Pen nib Name Functions S Pen nib Use the S Pen to write draw or perform touch actions on the screen Hoverthe S Pen overitems on the screen to access additional S Pen features such as the Airview feature S...

Page 17: ... create a new note Viewall notes Launch the Samsung Notes app and check all saved notes Smart select Use the S Pen to select an area and perform actions such as sharing orsaving Screenwrite Capture screenshots to write ordraw on them orcrop an area from the captured image Also you can capture content that continues across multiple screens at once Live Message Instead of a text message create a uni...

Page 18: ...with others Save the selected area as an image to the clipboard Save the selected area in Pictures Smart select Use the S Pen to select an area and perform actions such as sharing orsaving You can also select an area from a video and capture it as a GIF animation 1 When there is content you want to capture open the Air command panel and select Smart select 2 Select a desired shape icon on the tool...

Page 19: ...app orsome features Screenwrite Capture screenshots to write ordraw on them orcrop an area from the captured image 1 When there is content you want to capture open the Air command panel and select Screenwrite The current screen will be automatically captured 2 Select and write a memo on the screenshot Pen settings Eraser Redo Undo Share Save Save to the clipboard ...

Page 20: ...form actions Touch screen gestures Tapping To select menus options orapps tap the touch screen Double tapping To open files oritems double tap the touch screen Tapping and holding right clicking To use additional options of an item tap and hold it on the touch screen ...

Page 21: ...cation tap and hold it and then drag it on the touch screen to the desired location Scrolling To scroll up down left orright swipe on the touch screen or Spreading and pinching To zoom in spread two fingers apart on an image ortext Pinch to zoom out ...

Page 22: ...hat contain abrasive materials as they may damage the touch screen Do not damage the edges of the touch screen Doing so may damage the touch screen Make sure yourhands are clean and dry before using the touch screen Remove any moisture from your hands before using the touch screen Do not expose the computerto foreign substances Doing so may cause the touch screen to malfunction Very light touches ...

Page 23: ...t To open the on screen keyboard select on the taskbar Some languages are not supported by the virtual keyboard To entertext change the input language to one of the supported languages When using the computerforextended periods it is recommended to entertext with the physical keyboard When using the computeras a tablet the on screen keyboard icon will appearon the taskbar Changing the keyboard lay...

Page 24: ...he keyboard Entering uppercase Select before entering a character Forall caps tap it twice Number Description 9 Tap it to use keyboard shortcuts Tap it twice to open the Start menu 10 Enternumerals and punctuation marks 11 Change the keyboard settings 12 Enteremojis animated GIFs and special characters You can also add items from the clipboard Handwriting Select Handwriting and then write a word i...

Page 25: ...r to select the desired text ortap Select all text to select all text 3 Tap Copy orCut The selected text is copied to the clipboard 4 Tap and hold where the text is to be inserted and tap Paste To paste text that you have previously copied tap and select the text ...

Page 26: ...yboard Images and available features may differdepending on the model and operating system The keyboard layout may differdepending on the country The hot keys will be mainly explained in this manual Press and hold the Fn key and press the F12 key When the Fn Lock feature turns on press a hot key When the Fn Lock feature is on hot keys are activated without pressing the Fn key ...

Page 27: ...used without pressing the Fn key If the hot keys do not work properly install the Samsung Settings app Hot keyfunctions Key Icon Description F1 Samsung Settings Launch the Samsung Settings app F2 Screen brightness control Adjust the brightness of the display F3 F4 Display External monitor Switch between the display and an external display device when an external display device is connected to the ...

Page 28: ...chpad Use the touchpad to move the cursororselect an item The left and right buttons of the touchpad act the same as the left and right buttons of a mouse Use the touchpad onlywith fingers The touchpad will not recognize actions of otherobjects Images and the touchpad layout may differ depending on the model Basic touchpad functions Moving To move the cursor move a fingeron the touchpad ...

Page 29: ... apart while viewing a website map orimage Pinch to zoom out Right clicking This function enables right clicking To right click an item press the right touchpad button Click Dragging To move an icon oran app to a desired location press and hold it and then drag it to the target position with the left touchpad button pressed Press and hold the left touchpad button Move ...

Page 30: ...the touchpad Configuring touchpad gestures Configure touchpad gestures to use the touchpad more efficiently Select the Start button Settings Bluetooth devices Touchpad and select the desired options Some options in the touchpad settings may not be available depending on the model ...

Page 31: ...ptions below are forcomputermodels with a Wireless LAN card ordevice AWireless LAN device is optional The pictures in this manual may differfrom the actual product depending on the wireless LAN device model About Access Point AP An Access Point AP is a network device that bridges wired and wireless LANs and corresponds to a wireless hub in a wired network Multiple devices can be connected to an AP...

Page 32: ...You can use only non network services To activate Airplane mode select the status icons on the taskbarand select Airplane mode 2 Select a network from the list of detected wireless networks and select Connect automatically Connect 3 Entera password if necessary and select Next Once the computerhas been connected to a wireless network it will attempt to connect to it automatically when it is availa...

Page 33: ...ta sent orreceived via Bluetooth Always ensure that you share and receive data with devices that are trusted and properly secured If there are obstacles between the devices the operating distance may be reduced Some devices especially those that are not tested or approved by the Bluetooth SIG may be incompatible with yourdevice Do not use the Bluetooth feature forillegal purposes forexample pirati...

Page 34: ...s Bluetooth devices Yourcomputerwill display the paired devices 2 On the device you want to unpairfrom yourcomputer select Remove device Yes The connection to the Bluetooth device will be disconnected 3 Select Bluetooth to select a device you want to add and finish pairing ...

Page 35: ...rthe PIN numberyou set Fingerprint recognition You can sign in to Windows apps and services by teaching Windows to recognize yourfingerprint Remove the stickerfrom the fingerprint recognition sensorbefore using it Registeringyourfingerprint Create a password and PIN first to use the fingerprint scan feature 1 Select the Start button Settings Accounts Sign in options ...

Page 36: ...yourfingerprint on the fingerprint recognition sensor Place a registered fingeron the fingerprint recognition sensor The screen will be unlocked if the fingerprint is scanned correctly 5 Repeatedly lift and rest yourfingeron the fingerprint recognition sensoruntil setup is complete The fingerprint recognition sensor s location mayvary depending on the model 6 Fingerprint registration is complete I...

Page 37: ...recognition sensormay not recognize fingerprints from small orthin fingers If you bend yourfingeroruse yourfingertips the fingerprint recognition sensormay not recognize your fingerprints Make sure to coverthe entire fingerprint recognition sensorwith yourfinger To improve recognition performance registerthe fingerprints of the hand you use most often to perform tasks In dry environments static el...

Page 38: ...ter oryou can take yoursaved data to anotherdevice Memory cards are sold separately This computersupports the following types of memory cards Abbreviation Description micro SD micro Secure Digital micro SDHC micro Secure Digital High Capacity micro SDXC micro Secure Digital eXtended Capacity Some memory cards may not be fully compatible with the computer Using an incompatible card may damage the c...

Page 39: ...ecure Digital Input Output SDIO is not supported If the write protect tab is in the locked position you cannot format write ordelete data on the card Removing a memorycard When you push the card it clicks and disengages from the memory card slot Grasp the end of the card and pull it out of the slot Formatting a memorycard Format the memory card to remove all data orbefore using it forthe first tim...

Page 40: ...ces orshare files and printers by connecting two computers that support Thunderbolt Using Thunderbolt devices Connect the Thunderbolt device to the Thunderbolt 4 port Connecting two computers that support Thunderbolt 1 Use a Thunderbolt cable sold separately to connect the computers via theirThunderbolt 4 ports 2 Select the Start button All apps Windows Tools Control Panel Network and Internet Net...

Page 41: ...ice can be useful forpresentations orwhen watching a movie The cables and adapters required to connect an external display are sold separately The computersupports HDMI cables USB Type C and Thunderbolt display cables USB Type C orThunderbolt display cable HDMI cable Check the available ports on the display device to ensure that it is compatible with the computer Connecting to a display 1 Connect ...

Page 42: ...external display 4 Turn on the display and change its display mode to one that supports an external input 5 Press and hold the Fn key and press the F4 key 6 Select a mode PC screen only Show the screen on the computermonitor only Duplicate Show the screen on both the computerand the external display Extend Extend the screen to the external display Second screen only Show the screen on the external...

Page 43: ...ending on the model Apps that are provided by Samsung can be installed from Samsung Update Third party software related services Fordescriptions about and service requests for third party apps please contact the relevant manufacturer Some troubleshooting actions in response to service requests may not work depending on the app manufacturer ...

Page 44: ...emoved from yourcomputer Select the Start button All apps Samsung Account Sign out Samsung Account YourSamsung account is an integrated account service that allows you to use a variety of Samsung services provided by computers mobile devices TVs and the Samsung website To check the list of services that can be used with your Samsung account visit account samsung com To use this feature the compute...

Page 45: ...es Activate advanced features and change the settings that control them Battery and performance Set the battery settings Keyboard Set keyboard backlight settings About View computerand the Samsung Settings app information Samsung Settings Samsung Settings a Samsung integrated settings app offers various settings functions Images and features may differdepending on the model and the app version 1 S...

Page 46: ...roduction Create notes by entering text from the keyboard orby handwriting ordrawing on the screen You can also insert images orvoice recordings into yournotes Some features may not be available depending on the model Creating notes 1 Select the Start button All apps Samsung Notes and create a note Select an input method from the toolbaron the right side of the screen More options Insert files Add...

Page 47: ... note composerscreen Even with a smallereraser you may still not be able to precisely erase the intended part Editing handwritten notes Edit handwritten notes using various editing options such as cutting moving orresizing 1 When there is handwriting on the note select You can also change the shape of the selection Composing noteswith handwriting On the note composerscreen select a tool on the rig...

Page 48: ... handwriting with the text select Convert 2 Select the input ordraw a line around the input to select To move the input to anotherlocation select the input and then drag it to a new location To change the size of the selection select the input and drag a cornerof the frame that appears To edit the input right click the input and select an option you want Straightening content horizontally You can ...

Page 49: ...yed on the screen along with the recording Adding memos to PDF files On the note composerscreen select and then select a PDF file You can add memos to the PDF file Changing styles You can change the style of yourhandwriting and drawings Afterwriting ordrawing on the screen select and select a colororline thickness you want Then point the S Pen toward where you want to apply the style When the icon...

Page 50: ...the BIOS drivers and apps overthe Internet Keep the computerperforming betterand more stablywith Samsung Update To check foravailable updates the computermust be connected to the Internet Only apps that have been installed with this app can be updated Images and features may differdepending on the model and the app version 1 Select the Start button All apps Samsung Update 2 Read and agree to the U...

Page 51: ...terto complete tasks such as checking notifications orsharing content more conveniently 1 Select the Start button All apps Samsung Flow 2 On yourmobile device launch the Samsung Flow app If Samsung Flow is not installed download it from the Galaxy Store orPlay Store 3 Select Start 4 Select yourmobile device from the detected devices list If the connection method selection pop up window appears sel...

Page 52: ...iew pictures from otherdevices signed in to your Samsung account on yourcomputer the sync feature cloud orOneDrive of the otherdevices Gallery apps must be turned on Samsung Gallery View images and videos stored in yourcomputer You can also sync content with the cloud to update in real time and safely store content across the devices using the same account Viewing images andvideos Select the Start...

Page 53: ...s that may arise while using the product such as damaged orlost computers Select the Start button All apps Samsung Care The website will appear Referto the website formore information To use this feature the computermust be connected to the Internet This feature may not be available depending on your model orregion ...

Page 54: ...item and then select Delete Samsung Device Care You can back up and restore the computer s system and check and clean up its storage You can also easily optimize the computer s memory Optimizing the memory 1 Select the Start button All apps Samsung Device Care 2 Select Optimize memory Check the memory usage and clean up the unused memory Backing up the system 1 Select the Start button All apps Sam...

Page 55: ...ult you can communicate with Bixbyvia text Select the Start button All apps Bixby and then type what you want Bixby Bixby is a userinterface that helps you use yourdevice more conveniently You can talk to Bixby ortype text Bixbywill launch a function you request orshow the information you want Visit www samsung com bixby formore information Bixby is only available in some languages and it may not ...

Page 56: ...witch allows you to transferdata from yourprevious computerto yournew computer To use this feature both yourcomputerand previous computermust be connected to the same Wi Fi network This feature may not be supported on some computers Samsung takes copyright seriously Only transfer content that you own orhave the right to transfer 1 On the previous computer launch the GalaxyBook Smart Switch app If ...

Page 57: ...rience allows you to check the information forvarious apps orfeatures provided by Samsung and use them 1 Select the Start button All apps GalaxyBook Experience 2 Select the card you want 3 Check the information of the app orfeature and select Open to launch it ...

Page 58: ... the online chat and remote control program You can receive the help when you are having trouble using Samsung software You can access the online service forfree fora certain period of time afterpurchasing yourcomputer Online Support S Service may not be offered orits version may be different depending on the model or region If Online Support S Service is not installed select the Start button Micr...

Page 59: ...s may not support the screen record orscreen capture features Screen Recorder Record the screen while using yourcomputer 1 Select the Start button All apps Screen Recorder The screen recordertoolbarwill appearon the top of the screen 2 Select to start recording Aftera countdown recording will start To adjust the position and size of the recording area select before starting recording To capture th...

Page 60: ... 3 Select the search field to entera keyword Content on yourcomputerwill be searched Setting thevideo resolution 1 Select the Start button All apps Screen Recorder The screen recordertoolbarwill appearon the top of the screen 2 Select The Settings windowwill appear 3 Select Video and select the resolution you want under Video resolution You can set the video resolution onlywhen recording in full s...

Page 61: ...use this feature the computermust be connected to the Internet SmartThings Control and manage smart appliances and SmartThings compatible products Select the Start button All apps SmartThings Favorites You can see the frequently used devices scenes and services Devices Control the devices registered to yourSamsung account Scenes Add modes to control several devices simultaneously SmartThings Find ...

Page 62: ...th devices to the same Wi Fi network but it is recommended to connect them to the same Wi Fi network fora stable connection 1 On yourtablet activate the Second Screen feature 2 Select the Start button All apps Second Screen 3 Select yourtablet from the detected devices list Yourcomputer s screen will appearon the connected tablet If the computerhas previously connected to a tablet it will automati...

Page 63: ...ivate Share 2 Select Share files or and then select the files you want to share 3 Enterthe phone numberorprivate numberof the other device and select 4 Set the expiration date and select Send The files will be shared when the otherperson accepts the sharing request To modify the expiration date of files select the file and select Change expiration date To stop sharing files select Revoke shared fi...

Page 64: ...he F3 key Controlling brightness using the taskbar 1 Select the status icons on the taskbar 2 Drag the adjustment barto the desired brightness Brightness adjustment bar The display screen is automatically set to the brightest level when the adapteris connected The display screen automatically becomes dimmerwhen the adapteris disconnected The computerhas an automatic screen brightness adjustment to...

Page 65: ...creen settings based on youractivity Some options may not be available depending on the model 1 Select the Start button All apps Samsung Settings 2 Select Display Auto mode and then select an option Auto mode Optimizes the screen automatically forthe currently running program Vivid AMOLED native Makes scenes more vivid and clearusing AMOLED colorspace Natural sRGB Make videos natural using sRGB co...

Page 66: ...tatus icons on the taskbar 2 Drag the adjustment barto the desired volume Volume adjustment bar Volume Adjust the system volume orsound volume when playing music orvideo Controllingvolume using the keyboard To turn down the volume press and hold the Fn key and press the F7 key To turn up the volume press and hold the Fn key and press the F8 key ...

Page 67: ...rd screen appears If the password screen orthe Windows start screen appears restart the computerand try again BIOS Setup utility Define a boot password change the boot priority orconfigure the installed chipsets Incorrect settings may cause the system to malfunction orcrash The BIOS setup screens menus and items may appeardifferently depending on the model and BIOS version BIOS setup functions are...

Page 68: ... setup 3 Setup menu SysInfo View the basic specifications of the computer Advanced Configure the chipsets and additional functions Security Configure security functions Boot Configure peripherals and boot related settings The BIOS setup screen appears only in English The BIOS screen The BIOS setup screen appears as shown below You can change BIOS settings using the keyboard ormouse 3 2 1 ...

Page 69: ...k The password should be 8 20 characters and contain both uppercase and lowercase letters and numbers Boot password Setting a password with the BIOS enhances protection against viruses and hacking attacks Do not forget yourpassword orexpose it to others If you forget the SupervisorPassword orHDD Password request assistance from the Samsung Service Center In this case a service fee will be charged ...

Page 70: ...tart without saving the changes 6 Select Save Ok to save and restart To enable the Password On Boot option set a SupervisorPassword and enterthe password when starting up the computer Forsome models if the password entered message appears in the Setup Notice window select Ok to complete the setup Removing a password 1 Turn on the computer 2 Before the Samsung logo appears press the F2 key several ...

Page 71: ...ime only the battery usage time may be reduced by the difference between the actual battery charge and the remaining charge display You can make the actual battery charge and the remaining charge display the same by discharging the battery completely using the Battery Calibration function and then recharging it again The screen images and terms may differfrom the actual product depending on the co...

Page 72: ...erfora long period more than 3 months you can use the Smart Battery PowerOff function to prevent the battery life from quickly shortening Aftershutting down the computer store it in a cool dry environment to maintain stable battery performance The battery must be charged at least 30 before using this function 1 Turn off the computerand then disconnect the adapter 2 Turn the computerback on and pre...

Page 73: ...tion to prevent the battery life from quickly shortening Referto Using the Smart BatteryPowerOff feature formore information Battery Fully charge the battery using the adapterbefore using the computerforthe first time Use only Samsung approved adapter batteries and cables Unapproved adapters orcables can cause the battery to explode ordamage the computer Incorrectly connecting the adaptermay cause...

Page 74: ... LED Status Red Charging Green Fully charged Blue Turned on 4 Unplug the adapterfrom the electric socket Do not allow the adapterto make contact with your skin fora long time A low temperature burn may result Charging the battery 1 Connect the adapterto the Thunderbolt 4 orthe USB Type C port of the computer 2 Plug the adapterinto an electric socket ...

Page 75: ...y feature You can extend the battery life by charging it up to 85 of its maximum charge capacity 1 Select the Start button All apps Samsung Settings 2 Select Batteryand Performance and tap the Protect battery switch to activate it Batterystatus When the adapteris removed move the cursoroverthe battery icon on the taskbarto view the current battery charge Viewing the current batterychargewhen the c...

Page 76: ... Batteries are replaceable items and overtime the battery s capacity to hold a charge and its powerlevel is reduced If a battery can only hold its charge forhalf of the time that it could when new it is recommended to purchase a new replacement battery Checking batterylife instruction messages When the battery has expired an instruction message may appearon the screen To prevent the computerfrom l...

Page 77: ...vided in models with less than 64 GB of storage If you cannot access the Samsung Recovery app referto Windows recoveryfunction Some functions may differormay be unavailable depending on the version Referto the app s help information The Samsung Recovery app Recovery Backup is not available when using CD DVD drives Recovering the computererases the data orapps saved aftera backup point Therefore ba...

Page 78: ...u can restore the computerto its factory default settings If necessary back up important data to an external storage device before restoring the system See Backing up data 1 When the computerstarts Windows Select the Start button All apps Samsung Recovery When the computerdoes not start Windows Turn on the computerand press the F4 key several times before the Samsung logo appears ...

Page 79: ...ck up and choose a storage device to save the data to and then select Start backup The backed up folders orfiles can be saved only on an external storage device Connect an external storage device to yourcomputerfirst and then select the external drive 4 Follow the on screen instructions to complete the backup Backing up data Back up important data to an alternate internal drive oran external stora...

Page 80: ... on screen instructions to complete data recovery Recovering aftera backup Select a backup point saved on an alternate internal drive or an external storage device to recoverthe computerto that point 1 When backing up to an external storage device connect the device to the computer 2 Select the Start button All apps Samsung Recovery ...

Page 81: ...ust be large enough to hold the data from the current drive Purchase an external hard drive connectorseparately to connect the new drive to the computer When Windows is installed on a non userreplaceable disk such as an eMMC you cannot copy the drive 1 Connect the new drive to the computerwith an external hard drive connector 2 Select the Start button All apps Samsung Recovery 3 Select Create a fa...

Page 82: ...he Samsung Recovery app is not supported by the computer reinstall Windows using the recovery function of Windows Reinstalling Windows will erase all data saved on the computer Back up apps and personal data to an external storage device before reinstalling Windows 1 Select the Start button Settings System Recovery 2 Select Reset PC 3 Select Keep myfiles orRemove everything Afterthe system is reco...

Page 83: ...capacity because some apps occupy a certain area of the HDD outside of Windows Formodels with the Samsung Recovery app the HDD capacity representation in Windows may be smallerthan the actual capacity because the Samsung Recovery app uses a hidden area of 5 20 GB of the HDD to save the recovery image and that hidden area is not counted towards the total size available to Windows The size of the Sa...

Page 84: ...ld be opened greaterthan a certain angle The angle may differdepending on the model If the computerLED does not turn on automatically press the Powerbutton What is a recoveryimage This refers to the operating system drivers and software that are converted to a data image It is required to recoverthe computerand is embedded in the computer s HDD However this is not provided forstorage devices where...

Page 85: ...ot be the same as your environment Descriptions are based on the computer s default settings and the Windows11 operating system Available features and additional services mayvary depending on the computeroroperating system This usermanual describes procedures forusing the touchpad mouse and touch screen Instructions forusing the touch screen are formodels with the touch screen feature Images and s...

Page 86: ...cations orthe contents of this manual may be changed without priornotice due to an upgrade of the computer s functions Instructional icons and expressions Warning situations that could cause injury to yourself orothers Caution situations that could cause damage to the computerorotherequipment Note notes usage tips oradditional information The path you should follow to carry out an instruction Fore...

Page 87: ...d by default and has various timing settings of up to 300 minutes forenergy saving In case you don t want the powermanagement setting enabled select Never To change this in Settings go to the System menu Power sleep menu Screen Sleep timeout option This product can be awakened from sleep mode by pressing the Powerbutton Trademarks Samsung and the Samsung logo are trademarks or registered trademark...

Page 88: ...cityrepresentation The available memory capacity in Windows is less than the actual capacity of memory This is because some memory is required forregularsystem operations Forexample for1 GB 1 024 MB memory installed Windows may report the capacity as1 022 MB orless Data precautions Samsung shall not be liable forany data loss Please take care to avoid losing any important data and back up yourdata...

Page 89: ...rature increases there is a danger of burn injury The instructions in this manual have been prepared so that they can be applied to the range of needs of general users If the useris not included in the range the recommendations should be applied according to the user s needs Images may differfrom actual products Ergonomic tips Maintaining properposture during computeruse is very important to preve...

Page 90: ... hand in almost a straight line Use a light touch when typing orusing the touchpad and keep the hands and fingers relaxed Avoid rolling the thumbs underyourpalms orsupporting the wrists on the desk while typing Use an external keyboard and mouse when using the computerforlong periods When using an external keyboard and mouse position the devices at the same height as the computerand within comfort...

Page 91: ...e height as the monitor Hearing andvolume control VOLUME Checkyourvolume Ensure that the volume is not too loud before using a headset orearphones Excessive exposure to loud sounds can cause hearing damage Always turn the volume down before plugging the earphones into an audio source and use only the minimum volume setting necessary to hearyourconversation or music Avoid using earphones forlong pe...

Page 92: ...ftersuch use stop using the computerand consult a physician Operating conditions Take at least a10 minute break every hour Avoid using the computerin dark locations Use the computerwith as much ambient light as you would when reading a book Indirect illumination is recommended Use a curtain to prevent reflections and glare on the screen While operating a computerand talking on a phone use a headse...

Page 93: ...nnection may result in a fire Use the approved adapterorcable included in the product box If you use the unapproved adapterorcable it cause the damage ormalfunction of the computer Safetyprecautions Foryoursafety and security and to prevent damage carefully read the following safety instructions This Safety precautions relate to computeruse Some of the content may not be applicable to yourcomputer...

Page 94: ...amsung Service Center Failure to do so may result in an explosion orfire Use only properly earthed electric sockets orextension cords Unearthed electric sockets orextension cords may cause electric shock Any connection to unearthed electric sockets or extension cords may produce an electric field from a current leak If waterorothersubstances enterthe product disconnect the powercable and contact a...

Page 95: ...erthe head may result in suffocation Neverheat the computer orthe battery orput the computer orthe battery into a fire ormicrowave Failure to do so may result in an explosion orfire Replace a run down batterywith a new Samsung approved battery Dispose of worn out batteries properly There is a dangerof fire orexplosion The battery disposal method may differdepending on yourcountry and region Dispos...

Page 96: ...ok computers that are supplied with an optional removable battery disconnect the battery Failure to do so may result in electric shock orfire Keep the computerawayfrom waterorliquid Waterorliquid entering the computermay short circuit the computer resulting in electric shock orfire If the computeris dropped orbroken disconnect the power cord and contact a Samsung Service Center Fornotebook compute...

Page 97: ...em off then disconnect the powercord from the wall outlet and phone line from modem There is a dangerof electric shock orfire Connect only permitted devices to the connectors orports of the computer Failure to do so may result in an electric shock orfire Do not place oruse the computeron slanted orvibrating surfaces Failure to do so may result in computermalfunction or damage Do not place heavy ob...

Page 98: ...he display panel only afterchecking if the notebook computeris turned off The temperature may rise and it may cause deformation of the product Do not drop orhit the computeragainst anything Failure to do so may result in physical injury orcomputer malfunction When handling computerparts follow the instructions on the manual supplied with the parts Failure to do so may result in damage to the produ...

Page 99: ... computermay affect medical equipment Do not use the product if it is cracked orbroken Broken glass oracrylic could cause injury to yourhands and face Take the device to a Samsung Service Centerto have it repaired When using wireless communication LAN Bluetooth etc always follow applicable instructions Forexample airlines and hospitals have strict requirements Avoid exposing a drive to magnetic fi...

Page 100: ...nufactured orauthorized by Samsung enquire at a Samsung Service Centerbefore connecting the device There is a dangerof damaging the product Upgrade Related Do not attempt to upgrade the computer unless you are qualified Otherwise contact a Samsung Service Centeroran authorized technician When you upgrade permitted devices according to the manual follow the specified instructions in the manual to u...

Page 101: ...evice e g HDD SSD eMMC please back up the data frequently Storage and movement related Do not store the computerin an enclosed space such as a computerbag while it is running Failure to do so may result in fire Completely shut down the computerbefore putting the computerinto an enclosed space When carrying the notebook computerwith otheritems such as the adapter mouse books etc take care not to pr...

Page 102: ...d pixels can cause problems with the display but a small numberof bad pixels does not generally affect computerperformance Samsung s quality standards forbad pixels are as follows Bright dot 2 orfewer Black dot 4 orfewer Combination bright and dark 4 orfewer Clean the display screen with a soft cloth dampened with computercleansing detergent Do not use excessive force Doing so may damage the displ...

Page 103: ...25 A PC rating 20 VDC 3 25 A 65 W Optional components may not be provided or different components may be provided depending on the model The system specifications are subject to change without notice The Storage device capacity of a computerin which Samsung Recovery is installed is smallerthan the product specification Forsome models it is not possible to add orreplace memory due to the computer s...

Page 104: ...witch make sure that the switch is in the properposition foryourarea Openings in the computercase are provided for ventilation Do not block orcoverthese openings Make sure you provide adequate space at least 6 inches 15 cm around the system forventilation when setting up your work area Neverinsert objects of any kind into the computerventilation openings Important safetyinformation Safetyinstructi...

Page 105: ...ied technician performs the task When the computeris turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all powercables remove the battery and modem cables from the wall outlets before cleaning the system Ensure that the fan vents at the bottom of the casing are clearat all times Do not place the computeron a soft surface doing ...

Page 106: ...ed out by authorized service centers 5 Do not allow the portable computerto operate with the base resting directly on exposed skin forextended periods of time The surface temperature of the base will rise during normal operation particularlywhen AC Poweris present Allowing sustained contact with exposed skin can cause discomfort oreventually a burn Unplug the system from the wall outlet and contac...

Page 107: ... of old batteries THERE IS RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECTTYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS Replacement parts and accessories Use only replacement parts and accessories recommended by manufacturer To reduce the risk of fire use only No 26 AWG orlarger telecommunications line cord Do not use this product in areas classified as hazardous Such areas...

Page 108: ...radiation when open Avoid exposure to the beam Connecting and disconnecting the adapter The socket outlet shall be installed nearthe equipment and shall be easily accessible Do not unplug the powercord by pulling the cable only Lasersafety All systems equipped with CD orDVD drives complywith the appropriate safety standards including IEC 60825 1 The laserdevices in these components are classified ...

Page 109: ...al configuration of an EN 60 320 IEC 320 Standard Sheet C7 orC5 connector formating with appliance inlet on the computer Powercord requirements The powercord set all plugs cable and adapterplugs you received with yourcomputermeets the requirements foruse in the countrywhere you purchased yourequipment Powercord sets foruse in othercountries must meet the requirements of the countrywhere you use th...

Page 110: ...iance statements Wireless guidance If fitted with 2 4 G band 5 G band or6 G band Low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4 GHz 5 GHz 6 GHz Band may be present embedded in the notebook system The following section is a general overview of considerations while operating a wireless device Additional limitations cautions and concerns forspe...

Page 111: ...will be used See the manufacturerSystem Restoration Kit orcontact the manufacturer s technical support foradditional information Radio frequencywireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane 802 11 also known as wireless Ethernet orWi Fi and Bluetooth communication devi...

Page 112: ...rica and Canada USA and Canada SafetyRequirements and Notices Do not touch ormove antenna while the unit is transmitting or receiving Do not hold any component containing the radio such that the antenna is very close to touching any exposed parts of the body especially the face oreyes while transmitting Do not operate the radio orattempt to transmit data unless the antenna is connected if not the ...

Page 113: ...Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiveris connected Consult the dealeroran experienced radio TV technician forhelp The Part15 radio device operates on a non interference basis with otherdevices operating at this frequency Any changes ormodification to said product not expressly approved b...

Page 114: ...f the scientific literature related to the biological effects of RF energy Before a new model is available forsale to the public it must be certified to the FCC that it does not exceed the exposure limit established by the FCC Evaluation pereach model is performed in positions and locations e g at the bottom on the body as required by the FCC If necessary the usershould consult the dealeroran expe...

Page 115: ...u are to a wireless base station antenna the lowerthe poweroutput Forbodyworn operation this model meets the FCC RF exposure guidelines when used with Samsung accessory designated forthis product Non compliance with the above restrictions may result in violation of FCC RF exposure guidelines RF exposure orSAR information can be viewed on line at www fcc gov oet ea fccid This site uses this product...

Page 116: ...o the Manufacturer s instruction Manufacturerinformation Samsung Electronics Co Ltd 129 Samsung Ro Yeongtong Gu Suwon City Gyeonggi Do 443 742 Korea Samsung Electronics Vietnam Co Ltd Khu Cong nghiep Yen Phong1 Yen Trung Yen Phong Bac Ninh Viet Nam Tel 84 222 369 6875 Forthe web orthe phone numberof the Samsung Service Center see the Warranty orcontact the retailerwhere you purchased yourproduct ...

Page 117: ...MHz sont réservés uniquement pourune utilisation à l intérieura n de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux Canada Innovation Science and Economic Development Statement This device contains licence exempt transmitter s receiver s that complywith Innovation Science and Economic Development Canada s licence exempt RSS s Operation...

Page 118: ...only Formore information on safe disposal and recycling visit ourwebsite www samsung com in orcontact ourHelpline numbers 18002668282 180030008282 This product is RoHS compliant WEEE symbol information Correct disposal of this product Waste Electrical Electronic Equipment Applicable in countries with separate collection systems This marking on the product accessories orliterature indicates that th...

Page 119: ...an death orpersonal injury caused by Samsung s negligence Correct disposal of batteries in this product Applicable in countries with separate collection systems This marking on the battery manual orpackaging indicates that the batteries in this product should not be disposed of with otherhousehold waste at the end of theirworking life Where marked the chemical symbols Hg Cd orPb indicate that the ...

Page 120: ...CRTProcessing LLC 877 278 0799 Kathy Severson Logistics contact Formore recycling information go to ourwebsite www samsung com recycling orcall1 800 SAMSUNG USA only This Perchlorate warning applies only to primary CR Manganese Dioxide Lithium coin cells in the product sold or distributed ONLY in California USA Perchlorate Material special handling may apply see www dtsc ca gov hazardouswaste perc...

Page 121: ...Some content may differfrom the computerdepending on the region service provider software version orcomputermodel and is subject to change without priornotice English 11 2022 Rev 1 0 www samsung com ...

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