Samsung Galaxy A04e User Manual Download Page 4

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Getting started

Device layout and functions

Speaker

Side key

Volume key

Touchscreen

Front camera

Multipurpose jack

(USB Type-C)

Earphone jack

SIM card / Memory card

tray

Summary of Contents for Galaxy A04e

Page 1: ...www samsung com USER MANUAL English 10 2022 Rev 1 0 SM A042F SM A042F DS SM M045F DS ...

Page 2: ...ious device Smart Switch 17 Understanding the screen 25 Notification panel 27 Entering text Apps and features 29 Installing or uninstalling apps 30 Phone 33 Contacts 35 Messages 36 Internet 37 Camera 45 Gallery 49 Multi window 51 Samsung Health 52 Samsung Notes 52 Samsung Members 53 Samsung Kids 53 Samsung Global Goals 54 Galaxy Shop 54 Calendar 55 Reminder 56 Radio 57 Voice Recorder 57 My Files 5...

Page 3: ... Appendix 93 Troubleshooting Settings 60 Introduction 60 Samsung account 60 Connections 62 Wi Fi 63 Bluetooth 64 Data saver 65 Mobile data only apps 65 Mobile Hotspot 66 More connection settings 67 Sounds and vibration 67 Sound quality and effects 68 Separate app sound 68 Notifications 69 Display 70 Wallpaper and style 70 Themes 70 Home screen 71 Lock screen 72 Smart Lock 72 Biometrics and securit...

Page 4: ...4 Getting started Device layout and functions Speaker Side key Volume key Touchscreen Front camera Multipurpose jack USBType C Earphone jack SIM card Memory card tray ...

Page 5: ... camera image sensor may be damaged A damaged image sensor is irreparable and will cause dots or spots in pictures If you use the device with its glass or acrylic body broken there may be a risk of injury Use the device only after it has been repaired at a Samsung Service Centre or an authorised service centre If dust or foreign materials enter the microphone speaker or receiver the device s sound...

Page 6: ...r when exposed to water Hard keys Key Function Side key Press and hold to turn the device on or off Press to turn on or lock the screen Press twice to launch the app or feature you set Side key Volume Down key Press simultaneously to capture a screenshot Press and hold simultaneously to turn off the device Setting the Side key Select an app or feature to launch by pressing the Side key twice Launc...

Page 7: ...harging disconnect the charger from the device Reducing the battery consumption Your device provides various options that help you conserve battery power Optimise the device using the device care feature When you are not using the device turn off the screen by pressing the Side key Activate power saving mode Close unnecessary apps Deactivate the Bluetooth feature when not in use Deactivate auto sy...

Page 8: ...tery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a depleted battery to charge for a few minutes before turning on the device If you use multiple apps at once network apps or apps that need a connection to another device the battery will drain quickly To avoid losing power during a data transfer always use these apps after fully charging t...

Page 9: ...ards are inserted in the device than when one SIM card is inserted Some services that require a network connection may not be available depending on the service provider Installing the SIM or USIM card 2 1 3 4 Single SIM card tray Dual SIM card tray 1 Insert the ejection pin into the hole on the tray to loosen the tray 2 Pull out the tray gently from the tray slot 3 Place the SIM or USIM card on t...

Page 10: ...y is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from entering your device SIM card manager dual SIM models Launch the Settings app and tap Connections SIM card manager SIM cards Activate the SIM card to use and customise the SIM card settings Preferred SIM card Select to use specific SIM cards for some features such as...

Page 11: ...into the tray to secure it 4 Insert the tray back into the tray slot Some memory cards may not be fully compatible with the device Using an incompatible card may damage the device or the memory card or corrupt the data stored in it Use caution to insert the memory card right side up Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged When you remove the tr...

Page 12: ...d tap Battery and device care Storage 2 Swipe to the left to view the SD card page 3 Tap Unmount Do not remove external storage such as a memory card or USB storage while the device is transferring or accessing information or right after transferring data Doing so can cause data to be corrupted or lost or cause damage to the external storage or device Samsung is not responsible for losses includin...

Page 13: ...ice on Press and hold the Side key for a few seconds to turn on the device Turning the device off 1 To turn off the device press and hold the Side key Alternatively open the notification panel swipe downwards and then tap 2 Tap Power off To restart the device tap Restart Forcing restart If your device is frozen and unresponsive press and hold the Side key and theVolume Down key simultaneously for ...

Page 14: ...evice settings and operating conditions Initial setup When you turn on your device for the first time or after performing a data reset follow the on screen instructions to set up your device If you do not connect to aWi Fi network you may not be able to set up some device features during the initial setup Samsung account Your Samsung account is an integrated account service that allows you to use ...

Page 15: ...ing data from your previous device Smart Switch You can use Smart Switch to transfer data from your previous device to your new device Launch the Settings app and tap Accounts and backup Bring data from old device This feature may not be supported on some devices or computers Limitations apply Visit www samsung com smartswitch for details Samsung takes copyright seriously Only transfer content tha...

Page 16: ...structions to transfer data Transferring backup data from a computer Transfer data between your device and a computer You must download the Smart Switch computer version app from www samsung com smartswitch Back up data from your previous device to a computer and import the data to your device 1 On the computer visit www samsung com smartswitch to download Smart Switch 2 On the computer launch Sma...

Page 17: ...part or pinch on the screen Do not allow the touchscreen to come into contact with other electrical devices Electrostatic discharges can cause the touchscreen to malfunction To avoid damaging the touchscreen do not tap it with anything sharp or apply excessive pressure to it with your fingertips It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods Doin...

Page 18: ...pps Home Tap to return to the Home screen Tap and hold to launch the Google Assistant app Back Tap to return to the previous screen Hiding the navigation bar View files or use apps on a wider screen by hiding the navigation bar Launch the Settings app tap Display Navigation bar and then tap Swipe gestures under Navigation type The navigation bar will be hidden and the gesture hints will appear Tap...

Page 19: ... upwards to open the Apps screen To return to the Home screen swipe upwards or downwards on the Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen Finder Favourite apps If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home screen tap and hold an empty area tap Settings and then tap the Show Apps screen but...

Page 20: ...o a new location Deleting panels Tap on the panel Wallpaper and style Change the wallpaper settings for the Home screen and the locked screen Themes Change the device s theme Visual elements of interface such as colours icons and wallpapers will change depending on the selected theme Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on y...

Page 21: ...s screen tap Search Alternatively open the notification panel swipe downwards and then tap 2 Enter a keyword Apps and content on your device will be searched If you tap on the keyboard you can search for more content Moving items Tap and hold an item and then drag it to a new location To move the item to another panel drag it to the side of the screen To add a shortcut to an app on the Home screen...

Page 22: ... the selected apps will be created Tap Folder name and enter a folder name Adding more apps Tap on the folder Tick the apps to add and tap Done You can also add an app by dragging it to the folder Moving apps from a folder Tap and hold an app to drag it to a new location Deleting a folder Tap and hold a folder and then tap Delete folder Only the folder will be deleted The folder s apps will be rel...

Page 23: ...y preventing others from accessing your device After setting the screen lock method the device will require an unlock code whenever unlocking it You can set your device to perform a factory data reset if you enter the unlock code incorrectly several times in a row and reach the attempt limit Launch the Settings app tap Lock screen Secure lock settings unlock the screen using the preset screen lock...

Page 24: ...nly when you open the notification panel The indicator icons may appear differently depending on the service provider or model Screen capture Capture a screenshot while using the device Press the Side key and theVolume Down key simultaneously You can view the captured screenshots in Gallery It is not possible to capture a screenshot while using some apps and features After capturing a screenshot u...

Page 25: ...ve new notifications indicator icons appear on the status bar To see more information about the icons open the notification panel and view the details To open the notification panel drag the status bar downwards To close the notification panel swipe upwards on the screen You can use the following functions on the notification panel View the notification details and perform various actions Clear al...

Page 26: ... button To rearrange buttons tap Edit buttons tap and hold a button and then drag it to another location Controlling media playback Take control of music or video playback easily using the Media feature 1 Open the notification panel and tap Media output 2 Tap the icons on the controller to control the playback Controlling nearby devices Launch quickly and take control of nearby connected devices o...

Page 27: ...ut languages and select the languages to use When you select two or more languages you can switch between the input languages by tapping Changing the keyboard On the navigation bar tap to change the keyboard To change the keyboard type tap Languages and types select a language and then select the keyboard type you want If the keyboard button does not appear on the navigation bar launch the Setting...

Page 28: ... links Enter emojis Attach animated GIFs Enter stickers Change the keyboard size Open the text editing panel Some features may not be available depending on the service provider or model Copying and pasting 1 Tap and hold over text 2 Drag or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut The selected text is copied to the clipboard 4 Tap and hold where the text i...

Page 29: ... an option Play Store Purchase and download apps Launch the Play Store app Browse apps by category or search for apps by keyword To change the auto update settings tap your account icon tap Settings Network preferences Auto update apps and then select an option Managing apps Uninstalling or disabling apps Tap and hold an app and select an option Uninstall Uninstall downloaded apps Disable Disable ...

Page 30: ...iew or change app permission settings by permission category launch the Settings app and tap Apps Permission manager Select an item and select an app If you do not grant permissions to apps the basic features of the apps may not function properly Phone Introduction Make or answer voice and video calls Making calls 1 Launch the Phone app and tap Keypad 2 Enter a phone number 3 Tap to make a voice c...

Page 31: ...al numbers 10 and up tap the first digit s of the number and then tap and hold the last digit For example if you set the number 123 as a speed dial number tap 1 tap 2 and then tap and hold 3 Making an international call 1 Launch the Phone app and tap Keypad 2 Tap and hold 0 until the sign appears 3 Enter the country code area code and phone number and then tap Receiving calls Answering a call When...

Page 32: ... call The first call will be put on hold When you end the second call the first call will be resumed Hold call Hold a call Video call Switch to a video call Bluetooth Switch to a Bluetooth headset if it is connected to the device Speaker Activate or deactivate the speakerphone When using the speakerphone keep the device away from your ears Mute Turn off the microphone so that the other party canno...

Page 33: ...them from other storages to your device 1 Launch the Contacts app and tap Manage contacts Import or export contacts Import 2 Follow the on screen instructions to import contacts Syncing contacts with your web accounts Sync your device contacts with online contacts saved in your web accounts such as your Samsung account 1 Launch the Settings app tap Accounts and backup Manage accounts and select th...

Page 34: ...tap More Delete Sharing contacts You can share contacts with others by using various sharing options 1 Launch the Contacts app and tap Share contacts 2 Select contacts and tap Share 3 Select a sharing method Creating groups You can add groups such as family or friends and manage contacts by group 1 Launch the Contacts app and tap Groups Create group 2 Follow the on screen instructions to create a ...

Page 35: ...Tap to send the message Enter recipients Enter a message Enter emojis or stickers Attach files Recipient Send the message Viewing messages 1 Launch the Messages app and tap Conversations 2 On the messages list select a contact or a phone number To reply to the message tap the message input field enter a message and then tap To adjust the font size spread two fingers apart or pinch on the screen So...

Page 36: ...or information and bookmark your favourite webpages to access them conveniently 1 Launch the Internet app 2 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to the left or right on the address field Bookmark the current webpage Open the homepage Move between pages More options Refresh the ...

Page 37: ... videos of other people without their permission Do not take pictures or record videos where legally prohibited Do not take pictures or record videos in places where you may violate other people s privacy Taking pictures 1 Launch the Camera app You can also launch the app by pressing the Side key twice quickly or dragging to the left on the locked screen Some camera features are not available when...

Page 38: ...again Make sure that the lens is not damaged or contaminated Otherwise the device may not work properly in some modes that require high resolutions Your device s camera features a wide angle lens Minor distortion may occur in wide angle pictures or videos and does not indicate device performance problems The maximum capacity for recording a video may vary depending on the resolution The camera may...

Page 39: ... frame will appear on the area and the focus and exposure setting will be locked The setting remains locked even after you take a picture This feature may not be available depending on the shooting mode Using the camera button Tap and hold the camera button to record a video To take burst shots swipe the camera button to the edge of the screen and hold it If you add another camera button you can m...

Page 40: ...ilable options may vary depending on the model or shooting mode Photo mode The camera adjusts the shooting options automatically depending on the surroundings to capture pictures easily On the shooting modes list tap PHOTO and tap to take a picture Taking selfies You can take self portraits with the front camera 1 On the preview screen swipe upwards or downwards or tap to switch to the front camer...

Page 41: ...s you to take pictures where the background is blurred and the subject stands out clearly 1 On the shooting modes list tap PORTRAIT 2 Drag the background blur adjustment bar to adjust the blur level 3 When Ready appears on the preview screen tap to take a picture Background blur adjustment bar Use this feature in a place that has sufficient light The background blur may not be applied properly in ...

Page 42: ...s determines how much light the camera s sensor receives For low light situations use a higher exposure WB Select an appropriate white balance so images have a true to life colour range You can set the colour temperature Panorama mode Using panorama mode take a series of pictures and then stitch them together to create a wide scene 1 On the shooting modes list tap MORE PANORAMA 2 Tap and move the ...

Page 43: ...cular frame drag a corner of the frame 3 Tap and drag the adjustment bar to adjust the colour tone 4 Tap to take a picture Hyperlapse mode Record scenes such as passing people or cars and view them as fast motion videos 1 On the shooting modes list tap MORE HYPERLAPSE 2 Tap and select a frame rate option 3 Tap to start recording 4 Tap to finish recording Deco Pic mode Capture pictures or videos wi...

Page 44: ...s Display viewfinder guides to help composition when selecting subjects Location tags Attach a GPS location tag to the picture GPS signal strength may decrease in locations where the signal is obstructed such as between buildings or in low lying areas or in poor weather conditions Your location may appear on your pictures when you upload them to the Internet To avoid this deactivate the location t...

Page 45: ...ntact us Ask questions or view frequently asked questions About Camera View the Camera app version and legal information Some features may not be available depending on the model Gallery Introduction View images and videos stored in your device You can also manage images and videos by album or create stories Using Gallery Launch the Gallery app Search for images More options ...

Page 46: ... right on the screen More options Delete the image Share the image with others Modify the image Add the image to favourites Cropping enlarged images 1 Launch the Gallery app and select an image 2 Spread two fingers apart on the area you want to save and tap The cropped area will be saved as a file Saved image thumbnail ...

Page 47: ...s Rotate the screen Skip to the next video Tap and hold to fast forward Pause and resume playback Change the screen ratio Drag your finger up or down on the left side of the playback screen to adjust the brightness or drag your finger up or down on the right side of the playback screen to adjust the volume To rewind or fast forward swipe to the left or right on the playback screen Albums Create al...

Page 48: ...is synced with the cloud pictures and videos you take will also be saved in the cloud You can view images and videos saved in the cloud in your Gallery app and from other devices When you connect your Samsung account and Microsoft account you can set the cloud storage as Microsoft OneDrive Deleting images or videos Launch the Gallery app tap and hold an image a video or a story to delete and then ...

Page 49: ...ndow Introduction Multi window lets you run two apps at the same time in the split screen view You can also run multiple apps at the same time in the pop up view Split screen view Pop up view Some apps may not support this feature ...

Page 50: ... of the screen the window will be maximised Pop up view 1 Tap the Recents button to open the list of recently used apps 2 Swipe to the left or right tap an app s icon and then tap Open in pop up view Alternatively tap and hold an app and then drag it to where Drop here for pop up view appears The app screen will appear in the pop up view If you tap the Home button while using a pop up window the w...

Page 51: ...ng Health app When running this app for the first time or restarting it after performing a data reset follow the on screen instructions to complete the setup To edit items on the Samsung Health home screen tap Manage items Home cards View health tips Manage your profile and view your health and fitness history Monitor your health and fitness Compare your step count records with other Samsung Healt...

Page 52: ... When you are finished composing the note tap the Back button to save it If you want to save the note in another file format tap Save as file Deleting notes Tap and hold a note to delete and tap Delete Samsung Members Samsung Members offers support services to customers such as device problem diagnosis and lets users submit questions and error reports You can also share information with others in ...

Page 53: ...reen lock method or your created PIN will be used when activating the Parental controls feature or closing Samsung Kids Using parental control features You can configure the settings for Samsung Kids and view the usage history On the Samsung Kids screen tap Parental controls and enter your unlock code Closing Samsung Kids To close Samsung Kids tap the Back button or tap Close Samsung Kids and then...

Page 54: ...unch the Calendar app and tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 2 Enter event details and tap Save Syncing events with your accounts 1 Launch the Settings app tap Accounts and backup Manage accounts and then select the account to sync with 2 Tap Sync account and tap the Calendar switch to activate it To add accounts to sync with launch th...

Page 55: ...con will be added to the Apps screen Creating reminders 1 Launch the Reminder app 2 Tap enter the details and then tap Save Completing reminders On the reminders list tap or select a reminder and tap Complete Restoring reminders Restore reminders that have been completed 1 On the reminders list tap Completed 2 Select a category and tap Edit 3 Select a reminder to restore and tap Restore Reminders ...

Page 56: ... More options Scan and save stations Add the current station to the favourites list Fine tune the frequency View the list of favourite stations Turn the FM radio on or off Record audio from the FM radio Enter radio frequency manually Search for stations This app may not be available depending on the service provider or model Playing through the speaker You can listen to the radio through the speak...

Page 57: ... To check for unnecessary data and free up the device s storage tap Analyse storage To search for files or folders tap Clock Set alarms check the current time in many cities around the world time an event or set a specific duration Launch the Clock app Calculator Perform simple or complex calculations Launch the Calculator app View the calculation history To clear the history tap Clear history To ...

Page 58: ...nwards and then tap Quick Share to activate it If you cannot find Quick Share on the quick panel tap and drag the button over to add it 3 Tap Quick Share and select a device to transfer the image to 4 Accept the file transfer request on the other device This feature does not support sharing videos withTVs or SmartThings supported devices To watch videos onTV use the SmartView feature Setting who c...

Page 59: ...e Mail service Maps Find your location on the map search the world map and view location information for various places around you YT Music Enjoy various music and videos provided byYouTube Music You can also view the music collections stored on your device and play them GoogleTV Purchase or rent videos such as movies andTV programmes from Play Store Drive Store your content on the cloud access it...

Page 60: ...n the Settings screen tap Samsung account Connections Options Change settings for various connections such as theWi Fi feature and Bluetooth On the Settings screen tap Connections Wi Fi Activate theWi Fi feature to connect to aWi Fi network and access the Internet or other network devices Refer toWi Fi for more information Bluetooth Use Bluetooth to exchange data or media files with other Bluetoot...

Page 61: ... to prevent some apps running in the background from sending or receiving data Refer to Data saver for more information You can also select apps to always use the mobile data even when your device is connected to aWi Fi network Refer to Mobile data only apps for more information SIM card manager dual SIM models Activate your SIM or USIM cards and customise the SIM card settings Refer to SIM card m...

Page 62: ...ap next to the network and tap the Auto reconnect switch to deactivate it If you cannot connect to aWi Fi network properly restart your device sWi Fi feature or the wireless router Wi Fi Direct Wi Fi Direct connects devices directly via aWi Fi network without requiring an access point 1 On the Settings screen tap Connections Wi Fi and tap the switch to activate it 2 Tap Wi Fi Direct The detected d...

Page 63: ...opies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Connections Bluetooth and tap the switch to activate it The detected devices will be listed 2 Select a device to pair with If the device you want to pair with is not on th...

Page 64: ...pair with is not in the list request that the device turns on its visibility option 3 Accept the Bluetooth connection request on the other device Data saver Reduce your data usage by preventing some apps running in the background from sending or receiving data On the Settings screen tap Connections Data usage Data saver and tap the switch to activate it When the data saver feature is activated the...

Page 65: ...ional charges when using this feature Mobile Hotspot Use your device as a mobile hotspot to share your device s mobile data connection with other devices 1 On the Settings screen tap Connections Mobile Hotspot andTethering Mobile Hotspot 2 Tap the switch to activate it The icon appears on the status bar You can change the level of security and the password by tapping Configure 3 On the other devic...

Page 66: ...etwork settings Printing Configure settings for printer plug ins installed on the device You can connect the device to a printer viaWi Fi orWi Fi Direct and print images or documents Some printers may not be compatible with the device Adding printer plug ins Add printer plug ins for printers you want to connect the device to 1 On the Settings screen tap Connections More connection settings Printin...

Page 67: ... the device to sound or vibrate for actions such as controlling the touchscreen Sound quality and effects Set the device s sound quality and effects Refer to Sound quality and effects for more information Separate app sound Set the device to play media sound from a specific app separately on the other audio device Refer to Separate app sound for more information Some features may not be available ...

Page 68: ...y media sounds separately and tap the Back button 3 Select a device for playing the selected app s media sound Notifications Change the notification settings On the Settings screen tap Notifications Notification pop up style Select a notification pop up style and change the settings Recently sent View the apps that received recent notifications and change the notification settings To customise not...

Page 69: ...in by limiting the amount of blue light emitted by the screen You can set a schedule for applying this feature Font size and style Change the font size and style Screen zoom Make the items on the screen larger or smaller Full screen apps Select apps to use with the full screen aspect ratio Screen timeout Set the length of time the device waits before turning off the display s backlight Navigation ...

Page 70: ...the Settings screen tap Wallpaper and style Themes Apply various themes to the device to change the visual elements of the Home screen locked screen and icons On the Settings screen tap Themes Home screen Configure settings for the Home screen such as the screen layout On the Settings screen tap Home screen ...

Page 71: ...colour of the clock on the locked screen Roaming clock Change the clock to show both the local and home time zones on the locked screen when roaming Widgets Change the settings of the items displayed on the locked screen Contact information Set the device to show contact information such as your email address on the locked screen Notifications Set how to show notifications on the locked screen Sho...

Page 72: ...password you set Biometrics and security Options Change the settings for securing the device On the Settings screen tap Biometrics and security Face recognition Set the device to unlock the screen by recognising your face Refer to Face recognition for more information More biometrics settings Change the settings for biometric data Google Play Protect Set the device to check for harmful apps and be...

Page 73: ... on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the face Be careful not to forget your pattern PIN or password If you change the screen lock method to Swipe or None which are not secure all of your biometric data will be deleted Precautions for using face recognition Before using the face recognition to unlock your device keep ...

Page 74: ... your face instead of using a pattern PIN or password 1 On the Settings screen tap Biometrics and security Face recognition 2 Unlock the screen using the preset screen lock method 3 Tap the Face unlock switch to activate it 4 On the locked screen look at the screen When your face is recognised you can unlock the screen without using any additional screen lock method If your face is not recognised ...

Page 75: ...tion Service Google Configure advanced settings for privacy Some features may not be available depending on the service provider or model Location Change settings for location information permissions On the Settings screen tap Location App permissions View the list of apps that have permission to access the device s location and edit the permission settings Location services Set the device to use ...

Page 76: ...y consumption Refer to Emergency mode for more information Some features may not be available depending on the model Accounts and backup Options Sync back up or restore your device s data using Samsung Cloud You can also sign in to accounts such as your Samsung account or Google account or transfer data to or from other devices via Smart Switch On the Settings screen tap Accounts and backup Manage...

Page 77: ...e Settings screen tap Accounts and backup and tap Back up data under Samsung Cloud 2 Tap the switches next to the items you want to back up and tap Back up now 3 Tap Done Some data will not be backed up To check which data will be backed up on the Settings screen tap Accounts and backup and tap Back up data under Samsung Cloud To view the backup data for other devices in your Samsung Cloud on the ...

Page 78: ...unch using the Side key Refer to Setting the Side key for more information Motions and gestures Activate the motion feature and configure settings Refer to Motions and gestures for more information One handed mode Activate one handed operation mode for your convenience when using the device with one hand Screenshots Change the settings for screenshots Show contacts when sharing content Set the dev...

Page 79: ...intended input for some features using sensors Dual Messenger Install the second app and use two separate accounts for the same messenger app 1 On the Settings screen tap Advanced features Dual Messenger Supported apps will appear 2 Tap the switch of an app to install the second app The second app will be installed The second app s icon will be displayed with Second app The Dual Messenger feature ...

Page 80: ... device and stay focused on what you want You can use the apps you allowed to be used in focus mode Bedtime mode Activate bedtime mode to reduce eye strain before sleeping and prevent your sleep from being disturbed Parental controls Manage your children s digital use Battery and device care Introduction The device care feature provides an overview of the status of your device s battery storage me...

Page 81: ...anced settings for the battery The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions You may not receive notifications from some apps that use power saving mode Storage Check the status of the used and available memory On the Settings screen tap Battery and device care Storage To delete fil...

Page 82: ...iagnostics Test your device using Samsung Members On the Settings screen tap Battery and device care Diagnostics Select an item to test or tap Test all to test all items Ultra data saving Monitor and reduce your mobile data usage by preventing background apps from using the mobile data connection You can also use the data compression feature to compress Internet data such as images videos and webp...

Page 83: ...used when TalkBack is activated such as languages speed and more Date and time Access and alter the settings to control how the device displays the time and date If the battery remains fully discharged the time and date is reset Samsung Keyboard settings Change the settings for the Samsung keyboard Keyboard list and default Select a keyboard to use by default and change the keyboard settings Physi...

Page 84: ...nfigure various settings to improve accessibility to the device On the Settings screen tap Accessibility Recommended for you Check the accessibility features you are currently using and see other recommended features TalkBack ActivateTalkBack which provides voice feedback To view help information to learn how to use this feature tap Settings Tutorial and help Visibility enhancements Customise the ...

Page 85: ... update If emergency software updates are released for your device s security and to block new types of security threats they will be installed automatically without your agreement Security updates information Security updates are provided to strengthen the security of your device and protect your personal information For security updates for your model visit security samsungmobile com The website...

Page 86: ...ormation such as the SIM card status Wi Fi MAC address and serial number Legal information View legal information related to the device such as safety information and the open source licence Software information View the device s software information such as its operating system version and firmware version Battery information View the device s battery status and information ...

Page 87: ...d by apps supplied by providers other than Samsung Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software Attempting to customise the operating system may cause the device or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extra...

Page 88: ...matically adjust its brightness based on the surrounding environment launch the Settings app tap Display and then tap the Adaptive brightness switch to activate it Depending on the region or model some devices are required to receive approval from the Federal Communications Commission FCC If your device is approved by the FCC you can view the FCC ID of the device To view the FCC ID launch the Sett...

Page 89: ...r The supplied items are designed only for this device and may not be compatible with other devices Appearances and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performanc...

Page 90: ...in If the lower part of the device overheats it could be because the connected USB cable is damaged Replace the damaged USB cable with a new Samsung approved one When using a wireless charger do not place foreign materials such as metal objects magnets and magnetic stripe cards between the device and the wireless charger The wireless charging or fast charging feature is only available on supported...

Page 91: ...g the mobile hotspot and tethering feature When using the device in areas with weak signals or no reception When charging the battery with a damaged USB cable When the device s multipurpose jack is damaged or exposed to foreign materials such as liquid dust metal powder and pencil lead When you are roaming Do the following when the device heats up Keep the device updated with the latest software C...

Page 92: ...ls down If the second message appears due to a further increase of the device s temperature the device will turn off Do not use the device until the device s temperature drops below the specified level If the second warning message appears during an emergency call the call will not be disconnected by a forced shut down Precautions for operating environment Your device may heat up due to the enviro...

Page 93: ... disable this feature by using the Lock SIM card menu PUK Your SIM or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network...

Page 94: ...utions If the problem is still not resolved contact a Samsung Service Centre or an authorised service centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Side key and theVolume Down key simultaneously for more than 7 seconds to restart it Rese...

Page 95: ...ms due to issues with the service provider s base station Move to another area and try again When using the device while moving wireless network services may be disabled due to issues with the service provider s network The battery does not charge properly For Samsung approved chargers Ensure that the charger is connected properly Visit a Samsung Service Centre or an authorised service centre and ...

Page 96: ...pening multimedia files If you receive error messages or multimedia files do not play when you open them on your device try the following Free some memory by transferring files to a computer or deleting files from your device Ensure that the music file is not Digital Rights Management DRM protected If the file is DRM protected ensure that you have the appropriate licence or key to play the file En...

Page 97: ...information when performing the reset If the tips above do not solve the problem contact a Samsung Service Centre or an authorised service centre The screen brightness adjustment bar does not appear on the notification panel Open the notification panel by dragging the status bar downwards and then drag the notification panel downwards Tap Quick panel layout Brightness control Show always A connect...

Page 98: ...ry manufacturing feature and some minor rocking or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly There is not enough space in the device s storage Delete unnecessary data such as cache using the device care feature or manually delete unused apps or files to free up storage space The Home button does not appear The navigation bar containing the ...

Page 99: ...ion storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co Ltd Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance Manufactured under license from Dolby Laboratories Dolby Dolby Atmos and the double D symbol are tradema...

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