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English 

21

Tr

ouble

shoo

ting

Troubleshooting

Checkpoints

If you encounter an issue with the dishwasher, first check the table below and try the 
suggestions.
Following the repair by a non-authorised service provider, self-repair or non-professional 
repair of the product, Samsung is not liable for any damage to the product, any injury or 
any other product safety issue caused by any attempt to repair the product which does 
not carefully follow these repair and maintenance instructions. Any damage to the product 
caused by an attempt to repair the product by any person other than a Samsung certified 
service provider will not be covered by the warranty.

Symptom

Possible cause

Action

The dishwasher does 
not start.

The door is not completely 
closed.

•  Make sure the door is 

latched and completely 
closed.

•  Make sure the upper rack 

is properly joined with the 
nozzle.

•  Make sure the upper rack is 

properly assembled.

The power cord is not 
connected.

•  Connect the power cord.

Water is not being supplied.

•  Make sure the water supply 

valve is open.

The control panel is locked.

•  Deactivate the Control Lock.

The dishwasher has 
bad odours.

Water remains from the 
previous cycle.

•  With the dishwasher empty, 

add detergent, and then 
run the Quick cycle. This is 
available only on applicable 
models.

Water remains in the 
dishwasher after a 
cycle has finished.

The drain hose is folded or 
clogged.

•  Straighten and unclog the 

hose.

DW8500AM_WEB_Dishwaser_Global_00_EN.indd   21

2021-01-04     6:12:33

Summary of Contents for DW60A807 Series

Page 1: ...Dishwasher Eco Design Guide DW8500AM_WEB_Dishwaser_Global_00_EN indd 1 2021 01 04 6 12 31...

Page 2: ...ng Detergent 4 Using Rinse 7 Using Softener 9 Operations 11 Cycle overview 11 Energy water saving tip 12 Cycle chart 13 Maintenance 17 Cleaning 17 Troubleshooting 21 Checkpoints 21 Information codes 2...

Page 3: ...let have a proper outlet installed by a qualified electrician Water supply The water supply line must support water pressures between 0 04 and 1 MPa Water temperatures must be lower than 60 C A stopco...

Page 4: ...ditions If you have consumed dishwasher detergent or inhaled detergent fumes seek medical attention immediately Keep dishwasher detergent out of children s reach CAUTION Use dishwasher detergent only...

Page 5: ...ap by pushing the detergent dispenser catch to the right NOTE The cap remains open at the end of a cycle 2 Add the recommended amount of detergent to the main wash detergent compartment 3 Close the li...

Page 6: ...our a small amount of detergent onto the door for better cleaning results NOTE The additional detergent will activate during the pre wash process The cover opens automatically to dispense the detergen...

Page 7: ...ion CAUTION Do not apply any type of detergent to the rinse aid reservoir Do not excessively fill the reservoir Excessive rinse aid may overflow during a cycle Filling the rinse aid 1 Open the rinse a...

Page 8: ...e setting You can select from d1 d5 minimum maximum 3 Wait 5 seconds to save the setting NOTE The dishwasher may not wash well if there is not much detergent For normally soiled items we recommend 20...

Page 9: ...For example if the water hardness reading ranges from 6 7 mmol l to 9 0 mmol l set the dishwasher to 9 0 mmol l The dishwasher s default water hardness level is 3 2 1 3 0 mmol l If this setting match...

Page 10: ...consumption so that the salt consumption could be set proceed as follows The buttons used to enter the setting mode may vary depending on the model Check the buttons for your model 1 Turn the dishwash...

Page 11: ...cycle washes a little bit slower but creates 2 decibels less noise than the ECO program Self Clean Select this cycle to clean the inside of the dishwasher Make sure the dishwasher is empty Pots and Pa...

Page 12: ...ble but without overloading To save water and energy use the ECO cycle ECO is the most efficient program when washing normally soiled items Use an appropriate amount of detergent and rinse according t...

Page 13: ...8 C Dry End Water consumption L 6 5 16 8 8 5 15 6 Energy consumption kWh 0 650 1 500 0 644 1 330 Cycle time min 149 230 238 Cycle Delicate Express 60 Pre Wash Cycle sequence Pre wash 40 C Main wash 50...

Page 14: ...ycle Download cycle Baby care Plastic Cycle sequence Hot rinse 70 C Dry End Pre wash Main wash 60 C Rinse Hot rinse 60 C Dry End Water consumption L 6 2 13 1 Energy consumption kWh 0 855 1 110 Cycle t...

Page 15: ...210 205 Cycle Delicate Express 60 Pre Wash Cycle sequence Pre wash 40 C Main wash 50 C Rinse 50 C Hot rinse 50 C Dry End Pre wash 35 C Main wash 60 C Rinse 50 C Hot rinse 50 C Dry End Pre wash End Wat...

Page 16: ...rinse 70 C Dry End Hot rinse 70 C Dry End Pre wash Main wash 60 C Rinse Hot rinse 60 C Dry End Water consumption L 21 8 3 8 14 4 Energy consumption kWh 1 860 0 855 1 125 Cycle time min 172 71 129 NOTE...

Page 17: ...onto the dishwasher Protect electrical components from water For a stainless steel door panel use a stainless steel cleaner for home appliances and a clean soft cloth Interior Clean the interior of th...

Page 18: ...e door and then pull out the lower rack The lower nozzle is visible on the bottom 2 Unclog and clean the nozzle 3 Reinsert the nozzle 4 Rotate the nozzle by hand to make sure the nozzle is engaged cor...

Page 19: ...month 1 Open the door and then remove the lower rack first 2 Turn the filter handle counterclockwise to unlock the Coarse filter 3 Remove the Coarse filter and then the cylindrical micro filter under...

Page 20: ...hen dry well 6 Reinsert the filter and then the Coarse filter 7 Turn the filter handle clockwise to lock NOTE Depending on the models actual parts may look differ from the figures CAUTION Make sure th...

Page 21: ...vered by the warranty Symptom Possible cause Action The dishwasher does not start The door is not completely closed Make sure the door is latched and completely closed Make sure the upper rack is prop...

Page 22: ...dishes so they do not interfere with the nozzles and or the detergent dispenser The water is too hard Check the salt refill indicator and refill with dishwasher salt Dishes are not dried well There is...

Page 23: ...Indicators do not light up The power cord is not connected Check power supply is present The nozzles do not rotate smoothly The nozzles are clogged with food particles Clean the nozzles A white coatin...

Page 24: ...and the sub PCB If the problem continues contact an authorised Samsung service center HC High temperature heating check Functional check With the dishwasher empty add detergent and then run a cycle I...

Page 25: ...sersare available for a minimum of 10 years Applicable parts door hinge and seals other seals spray arms drain filters interior racks and plastic peripherals such as baskets and lids This means a mini...

Page 26: ...water fill Actual energy consumption will depend on how the appliance is used x xxx Water consumption in litres per cycle based on the eco programme Actual water consumption will depend on how the app...

Page 27: ...gy consumption will depend on how the appliance is used x xxx Water consumption in litres per cycle based on the eco programme Actual water consumption will depend on how the appliance is used and on...

Page 28: ...ld water fill Actual energy consumption will depend on how the appliance is used x xxx Water consumption in litres per cycle based on the eco programme Actual water consumption will depend on how the...

Page 29: ...ergy consumption will depend on how the appliance is used x xxx Water consumption in litres per cycle based on the eco programme Actual water consumption will depend on how the appliance is used and o...

Page 30: ...Memo DW8500AM_WEB_Dishwaser_Global_00_EN indd 30 2021 01 04 6 12 34...

Page 31: ...Memo DW8500AM_WEB_Dishwaser_Global_00_EN indd 31 2021 01 04 6 12 34...

Page 32: ...upport SPAIN 91 175 00 15 www samsung com es support PORTUGAL 808 207 267 www samsung com pt support POLAND IM 801 172 678 lub 48 22 607 93 33 Specjalistyczna infolinia do obs ugi zapyta dotycz cych t...

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