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8-2

Chapter 8 Call Forwarding

Forwarding All Calls

To forward

all

calls sent to your phone:

1. Dial [6][0][1].

2. Enter the extension number, group number, or external

number where your calls are to be sent

3. Hang up after the attention tone.

- The extension receiving the forwarded calls can transfer the call back to your

extension. This feature is useful when you are expecting an important call and
do not want to be disturbed by other calls.

- If you set Forward All Calls and there is no [FORWARD ALL] button, the

[Transfer] button lights.

MNO

ABC

DEF

GHI

JKL

MNO

PQRS

TUV

WXYZ

Summary of Contents for DS-5014D

Page 1: ...SAMSUNG OfficeServ User Guide EnterpriseIPSolutions for 5000D Series Phones ITP 5021D ITP 5014D DS 5021D DS 5014D ...

Page 2: ...aimer Samsung Telecoms is not responsible for errors or problems arising from customers not installing programming or operating their Samsung systems as described in this manual Copyright 2004 Samsung Telecoms UK Limited All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopy or information retri...

Page 3: ... A14 2000 RTTE TBR4 November 1995 incorporating TBR4 A1 December 1997 EN61000 3 3 1995 EN61000 4 2 1995 98 EN61000 4 3 1996 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 LVD EN60950 2000 IEC 60950 Third Edition 1999 EN61000 4 11 1994 AS NZS3548 1995 Manufacturer Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 Tae eok Jang General Manager place and date of issue na...

Page 4: ... PRECAUTIONS For your safety and to ensure correct operation of your phone note carefully the following important precautions before you begin the installation Avoid placing objects containing water near the phone Do not put objects that contain water such as vases cups cosmetics and medicines near the phone Moisture in the phone may cause fire and electric shocks Do not install the phone in the f...

Page 5: ...cted to the PC connection jack both telephone and PC communications will be disabled Use the AC power adapter supplied with the phone If an alternative power adapter is used this may result in serious damage and voids the warranty Do not turn off power to the phone while upgrading the Bootrom If you turn off power to the phone during the upgrade process the phone will not function correctly If any...

Page 6: ...Working Environment for ITP 5000D Series IP Phones 2 1 Overview of Environment Settings Mode 2 1 Starting the Phone 2 2 Setting Parameters 2 3 Verifying Settings and Rebooting 2 7 Chapter 3 Things You Should Know 3 1 Front Panel of Phone 3 1 Dial Keypad Buttons 3 3 Programmable Buttons 3 3 Volume Buttons 3 4 Redial Button 3 4 Conference Button 3 4 Transfer Button 3 4 Hold Button 3 4 Speaker Button...

Page 7: ...r Extension Name 4 14 Making Intercom Calls 4 15 Calling an Extension Number 4 15 Busy Extension Callback 4 16 Busy Extension Camp On 4 17 Calling Your System Operator 4 17 Answering Intercom Calls 4 18 Answering Intercom Calls in Ring Mode 4 18 Answering Intercom Calls in Voice Announce Mode 4 18 Answering Intercom Calls in Automatic Answer Mode 4 19 Making Outside Calls 4 20 Calling Outside Line...

Page 8: ...End Button 5 2 Cancel Button 5 2 Enter Button 5 2 Direction Arrow Buttons 5 2 Main Menu 5 3 How to Select Menu Items 5 3 Viewing and Redialling Recently Called Numbers 5 4 Viewing and Calling Recently Received Numbers 5 5 Viewing and Calling Personal Speed Dial Numbers 5 5 Viewing and Calling System Speed Dial Numbers 5 6 Viewing and Calling Personal Speed Dial Numbers By Name 5 7 Viewing and Call...

Page 9: ...ding 8 1 Forwarding All Calls 8 2 Forward Busy 8 3 Forward No Answer 8 3 Forward Busy No Answer 8 4 Forward DND 8 4 Forward Follow Me 8 5 Viewing and Changing Forward Options 8 6 Chapter 9 Paging and Messaging 9 1 Internal Page 9 1 External Page 9 2 All Page 9 3 Meet Me Page MMPG 9 4 Call Park and Page 9 5 Rejoining a Page 9 6 Setting a Message Waiting Indication 9 7 Replying to Message Waiting In...

Page 10: ...ut of Group 10 14 Call Duration Timer 10 15 Ring Preference 10 17 Chapter 11 Caller Identification CLIP 11 1 Viewing Number or Name of Caller 11 1 Viewing Next Caller CLIP 11 2 Storing a Caller Number 11 2 Calling a Stored Number 11 3 Storing a Caller Number as a Speed Dial Number 11 3 Viewing CLIP for Calls on Hold or Parked 11 3 Viewing CLIP for Previous Calls 11 4 Appendix Additional Informatio...

Page 11: ...of ITP 5000D Series IP Phone 1 2 Figure 1 3 Contents of DS 5000D Series Phone Package 1 6 Figure 1 4 Base of DS 5000D Series Phone 1 7 Figure 3 1 Front Panel of the ITP and DS 5014D Phone 3 1 Figure 3 2 Front Panel of the ITP and DS 5021D Phone 3 2 Figure 5 1 Navigation Buttons 5 1 Figure 6 1 Buttons A F 6 1 ...

Page 12: ...IP Phone Checking the Supplied Components First open and check the package you have received If any of the parts is missing or damaged contact your dealer immediately The package supplied with the IP phone includes the following items IP phone IP phone stand Handset LAN cable for PC connection Power adapter Input AC 240V 50Hz Output DC 24V 0 4A Figure 1 1 Contents of ITP 5000D Series IP Phone Pack...

Page 13: ...wer connection jack LAN connection jack and a PC connection jack Figure 1 2 Base of ITP 5000D Series IP Phone Installing the IP Phone 1 Plug the handset cord into the jack marked with the symbol and push the cord inside the recess to secure it PC LAN POWER PC24V Power Connection Jack PC Connection Jack LAN Connection Jack Handset Connection Jack ...

Page 14: ...3 Connect the LAN cable from the PC s network card to the PC connection jack Take care not to connect the LAN cable from the network to the PC connection jack on the phone Otherwise neither the phone nor the PC connection will function PC LAN POWER PC24V PC LAN POWER PC24V ...

Page 15: ...utlet yet The power specification is as follows Input AC 240V 50Hz Output DC 24V 0 4A Use only the supplied adapter cable Using any other cable may cause serious damage and will void the warranty 5 Insert the phone stand If using as a desk phone insert the phone stand into the slots located in the upper section of the base PC LAN POWER PC24V PC LAN POWER PC24V ...

Page 16: ...he phone body for wall mounting the phone on screws inserted into the wall The handset hook should also be changed so that the handset is secure when mounted on the wall Push out the handset hook from the holder turn it through 180o and push it back into the holder Installation is complete Now set up the working environment for the phone as described in Chapter 2 ...

Page 17: ...eck the package you have received If any of the parts is missing or damaged contact your dealer immediately The package supplied with the phone includes the following items Digital phone Phone stand Handset Line cord Figure 1 3 Contents of DS 5000D Series Digital Phone Package Phone Stand User Guide Handset DS 5000D Series Phone Line Cord ...

Page 18: ...igure 1 4 Base of DS 5000D Series Digital Phone 1 Plug the handset cord into the handset jack marked with the symbol and push the cord inside the recess to secure it 2 Plug the line cord into the line cord jack and push the cord inside the recess to secure it Plug the other end of the line cord into the phone socket ...

Page 19: ...into the slots located in the upper section of the base If using as a wall mounted phone insert the support into the slots located in the lower section of the base Use the two mounting holes in the upper section of the phone body for wall mounting the phone on screws inserted into the wall PC LAN POWER PC24V ...

Page 20: ... so that the handset is secure when mounted on the wall Push out the handset hook from the holder turn it through 180o and push it back into the holder Installation is complete Now find out what features your phone supports by going to Chapter 3 ...

Page 21: ...tings Mode Menu Items The menu structure for setting the phone s environment is as shown below TOP LEVEL SUB LEVEL 1 Information 1 Version 2 Network 3 Load Option 4 MAC address 2 Network 1 Mode 2 IP 3 Netmask 4 Gateway Items 2 to 4 are only displayed when setting Manual IP 3 Load Upgrade 1 Load Option 2 Upgrade Program 3 Upgrade Bootrom 4 Format 4 System 1 Password Not used 5 Server 1 Server IP 2 ...

Page 22: ...r button on Navigation buttons Select menu or save current settings and exit End button on Navigation buttons Cancel entered settings and exit Dial button Enter full stop Dial button 0 9 Select menu or enter numbers Starting the Phone Connect the power adapter plug from the phone to the power outlet The phone starts automatically The power connection jack must be connected to a power outlet using ...

Page 23: ...Mode You see Select 1 Manual IP to manually enter the IP Subnet Mask and Gateway IP addresses and continue with this section OR Select 2 DHCP to have the IP Subnet Mask and Gateway IP addresses automatically entered for you and then go to the section Load Upgrade Menu to continue If you selected 1 Manual IP you see followed by 1 Mode 2 IP 1 Manual IP 2 DHCP Manual IP Selected 1 Mode 2 IP ...

Page 24: ...firm the address displayed by pressing the Enter button If it is incorrect use the left arrow button to delete the set address and use the dial buttons 0 to 9 and to enter the correct address and press the Enter button to save and exit OR If the subnet mask address blank use the dial buttons 0 to 9 and to set the address and press the Enter button to save and exit Select 4 Gateway You see If the g...

Page 25: ...e You see To designate where the phone s program is to be downloaded from select 1 Load Option then select 1 File System to operate programs saved in the phone s flash memory or select 2 TFTP down run to download programs saved in the designated TFTP server to the RAM memory of the phone To upgrade the program select 2 Upgrade Program then 1 TFTP server Enter the IP address of the TFTP server from...

Page 26: ... using this function Server Menu Setting System Authentication Information Select the 5 Server option on the main menu to set the IP address of the OfficeServ system connected to the IP phone and the authentication ID and password of the phone The ID and password are required if the OfficeServ system is set to request this information The following screen is displayed To set modify the IP address ...

Page 27: ...he phone select 3 Password The following screen is displayed Enter the password as a maximum of 8 digits displays as Verifying Settings and Rebooting The top level menu 1 Information allows you to view and verify all your parameter settings When you are satisfied that the settings are valid select the menu 6 Exit to save all settings and reboot your phone Input ID ...

Page 28: ...n this chapter ITP and DS phones are operated in the same way However IP phones enjoy the added benefits of Internet technology to make and receive calls Front Panel of Phone Figure 3 1 Front Panel of the ITP and DS 5014D Phone LCD Panel Programmable Buttons 14 Dial Buttons Soft Buttons 3 Scroll Button Redial Button Conference Button Transfer Button Hold button Speaker Button Status Indicator Micr...

Page 29: ...for conference calls a number of phones connected simultaneously Transfer button transfers current call to another phone Hold button puts your calls on hold Speaker button turns the speakerphone on off Navigation buttons guide you easily through phone functions The LCD panel shows call status functions and other useful information Programmable Buttons 21 Dial Buttons Soft Buttons 3 Scroll Button R...

Page 30: ...gned a number from 1 to 21 or 1 to 14 beginning with the top row left hand button and ending with the bottom row right hand button Each button also has an LED which can display one of three colours red amber or green if the button is being used See Chapter 4 for a description of possible LED displays Three buttons are pre set to perform the following functions They may be changed in programming bu...

Page 31: ...y Press the Redial button to redial the number Conference Button This button can set up a conference call for up to five people including you Transfer Button This has two main functions Transfers a call at your phone to another extension and toggles between the other extension and the external caller Enters programming MMC mode Hold Button The Hold button is used to temporarily put your current ca...

Page 32: ... recent called number saved in memory If pressed and held down the last called outside number is redialled End Button This button terminates the current call or exits the menu mode display see Menu Button Cancel Button This button is used When moving to the previous step in the menu mode display To cancel the last character digit while entering data in the display Enter Button This button is used ...

Page 33: ...n This button is used to scroll through menu options on the LCD panel The menu options displayed depend on the status of the phone e g whether it is idle or busy on a call For example if the button is pressed while the phone is idle the following menu options are shown A menu option may be selected using the appropriate soft button below it see Soft Buttons below If the arrow symbol displays this ...

Page 34: ...phone The small opening below the Navigation buttons is a microphone You can speak through the microphone without lifting the handset when making a call To do this press the Speaker button Phone Status Indicator The phone status indicator is located on the upper right hand edge of the LCD panel The indicator lights red green or amber to show the phone s status See Chapter 4 for more details ...

Page 35: ...er button Hold button and Speaker button have LEDs that light red green or amber when it is being used The following table summarises the functions of LEDs Table 4 1 Button LED Status Function Button LED Status Central office line or function is in use LED is steady green New incoming call is ringing LED is a fast flashing green A call is on hold LED is a slow flashing green or red A held or trans...

Page 36: ...as described In such cases refer to your system administrator for the correct codes or ask them to check with the installation technician if they don t know what they are Default system feature codes are listed in the Appendix Selecting Programmed Functions The most convenient way to select functions on your phone is to have them registered on the programmable buttons so that you simply press the ...

Page 37: ... Description Extender AB Absence Extension number ACC Account 000 999 BOSS Director Secretary 1 4 DIR Directory 1 PERS 2 SYS 3 STN DP Direct Call Pick up Extension or extension group number DS Direct Extension Select Station number FWRD Call Forwarding 0 FWD Cancel 1 FWD All 2 FWD Busy 3 FWD No Answer 4 FWD Busy No Answer 5 FWD DND and 6 Follow Me GPIK Group Call Pick up 01 20 IG In Out Of Group E...

Page 38: ...r using the dial buttons 5 Save the new key value by pressing the Transfer button Controlling Volume Levels Volume levels for the speakerphone ringer and handset can be adjusted using the uVolumet buttons The levels you set will be saved in memory If background music is set the volume levels of music and page announcements can also be adjusted using the uVolumet buttons There are 16 volume levels ...

Page 39: ...crease handset volume press the Volumet button 3 To decrease handset volume press the uVolume button Speakerphone Volume 1 Press the Speaker button 2 To increase speakerphone volume press the Volumet button 3 To decrease speakerphone volume press the uVolume button Speaker ...

Page 40: ...ess the uVolume button while the phone is ringing Selecting the Ring Tone One of eight ring tones can be selected 1 Press the Transfer button 2 Press 1 1 1 3 Press button 1 8 in order or press the uVolumet button to listen to each ring tone 4 When you hear the desired dial tone press the Transfer button to save the setting 1 1 1 Transfer Volume Transfer ...

Page 41: ...git number 0 9 5 Reenter the new passcode for confirmation If the passcode is entered correctly a beep will be heard twice If four beeps are heard the passcode entry is incorrect Reenter the new passcode 6 Save the new passcode by pressing the Transfer button 1 1 0 1 2 3 4 5 6 7 8 9 0 AB C DEF GH I JKL MNO PQ RS TU V WXYZ 1 2 3 4 5 6 7 8 9 0 AB C DEF GH I JKL MNO PQ RS TU V WXYZ 1 2 3 4 5 6 7 8 9 ...

Page 42: ...r privacy if you prefer VOICE ANNOUNCE MODE The phone gives a brief tone and the caller makes an announcement Answer the call by pressing the Send button for the speakerphone or using the handset If your phone is set as a Secretary or Executive extension using a hotline you also need to tell the system whether the answering mode is for executive answering rather than normal answering EXEC ANS or A...

Page 43: ...S using the uVolumet buttons 4 Move the cursor by pressing the right soft button 5 Press 0 Ring mode or 1 Auto Answer mode or 2 Voice Announce mode OR Select the mode using the uVolumet buttons 6 Press the Transfer button to save the setting 0 1 3DEF Transfer Transfer Volume ...

Page 44: ...nd button 1 Press the Transfer button 2 Press 1 1 0 3 To use the handset press 0 2 0 To use the headset press 0 2 1 4 Save the selected entry by pressing the Transfer button If your phone has a headset mode on off button press this button The button s LED will light when headset mode is set Press again to return to handset mode The LED goes off 0 1 1 Transfer 1 1 0PQ RS 0 1 1 1 0PQ RS 0 0 2AB C 2A...

Page 45: ...ending on whether this feature is enabled or disabled 1 Press the Transfer button 2 Press 1 1 0 3 To enable the key confirmation tone press 0 4 1 to disable press 0 4 0 4 Save the selected entry by pressing the Transfer button 1 1 0PQRS 1 1 0 1 1 0PQ RS 0 1 1 1 0PQ RS 0 O X 0 4GHI 4GHI Transfer Transfer Enable Disable ...

Page 46: ...off 1 Press the Transfer button 2 Press 1 1 0 3 To enable the hot keypad press 0 3 1 to disable press 0 3 0 4 Save the selected entry by pressing the Transfer button While using a hot keypad the Speaker button LED lights when you dial a number and the speakerphone is enabled Lift the handset when the call is answered if you want a private conversation 1 1 0PQRS 1 1 0 1 1 0PQ RS 0 1 1 1 0PQ RS 0 O ...

Page 47: ...the programmed DIR button or use the Scroll button and soft buttons to select the DIR option in the CALL menu on the LCD panel 2 Press the soft button to select the directory you wish to use PERS Personal SYS System or STN Extension OR Press 1 PERS or 2 SYS or 3 STN 3 Press the dial button that matches the first letter of the name that you wish to find e g J for John 4 Find the name by using the u...

Page 48: ...me is entered in the online directory to enable others to call you using the dialling by directory name feature see above The name also displays in your LCD panel and in the LCD panels of phones you call 1 Press the Transfer button 2 Press 1 0 4 3 Enter the name Refer to the Appendix in this guide for the procedure for entering characters 4 Save the name by pressing the Transfer button 1 1 0PQRS 1...

Page 49: ...ion belongs 3 Wait until the called party answers If you hear a short signal tone not a ringing tone the called extension has set up the Voice Announce or Automatic Answer function and you are connected automatically 4 To finish the call replace the handset or press the Speaker or End button If there is a DS button assigned to the extension press this button instead of dialling the number 1 2 3 4 ...

Page 50: ...utton corresponding to the CBK option on the LCD panel 2 When you hear the confirmation tone replace the handset 3 When the called extension becomes free your phone rings The CALL BACK message will appear on the LCD panel Lift the handset to ring the free extension and wait for it to answer 4 To end the call replace the handset or press either the Speaker or End button If you don t answer a callba...

Page 51: ...the CAMP option on the LCD panel The called extension will receive off hook ring tone repeated every few seconds and its first available Call button will flash to indicate your call is waiting The extension must release its first call or place it on hold before answering your camp on Calling Your System Operator Dial 0 to call your system operator or group operator If you want to call a specific o...

Page 52: ...replace the handset or press the Speaker or End button Answering Intercom Calls in Voice Announce Mode The phone issues a brief tone and you hear the caller s message 1 Pick up the handset or press the Send button to use the speakerphone 2 To end the call replace the handset or press either the End or Speaker button Or Z z z Speaker End Or S e n d Or Z z z Speaker End Or S e n d ...

Page 53: ...de The phone issues a brief tone and automatically answers the call 1 Use the speakerphone to talk For a private conversation use the handset 2 To end the call replace the handset or press either the End or Speaker button B AC D E F Or Z z z Speaker End ...

Page 54: ...re no available Call buttons you will hear No More Calls tone instead of ringing tone and you cannot complete the call Authorisation Codes and Account Codes Account codes ensure your call is charged to the proper account or department Authorisation codes ensure you are authorised to make outside calls You may be required to enter a code before a call can be made these are referred to as forced cod...

Page 55: ... or the button and enter a valid code Ask the system administrator for more information on authorisation and account codes Calling Outside Lines Using the Handset 1 Pick up the handset 2 Press the outside line access button or dial the access code e g 9 Enter an account or authorisation code if requested 3 Dial the outside number you want to call 4 To end your call replace the handset 1 2 3 4 5 6 ...

Page 56: ...l press the Speaker button Making a New Call Without Releasing the Line Recall Dial Tone It is possible to complete your current call and make a new call without hanging up the phone Press the programmed NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line If this NEW button does not appear on your phone press the soft button corresponding to the...

Page 57: ...r dial 4 4 Or press the soft button corresponding to the CBK option on the LCD panel 2 When confirmation tone is heard replace the handset 3 When the line becomes free the system will call you back 4 Lift the handset or press the Send button wait for dial tone and dial the number you require If you don t answer a callback within 30 seconds it will be cancelled You can have a maximum of five callba...

Page 58: ...es Cancelling a Callback 1 Press the CBK button or dial 4 4 You will hear confirmation tone 2 Press the Hold button This will cancel the oldest callback you have set Do this for each callback you wish to cancel 4GHI Or 4GHI Hold ...

Page 59: ...all There may be occasions when you need to temporarily interrupt your current call and keep the other party on hold for example to get more information or to answer an important incoming second call The types of hold function available are System hold Puts the current call on hold Other phone users can take it off hold Exclusive hold Puts the current call on hold Other phone users cannot take it ...

Page 60: ...ieving Calls Held at Another Extension below 2 To take the call off hold press the flashing Call button 3 Resume your conversation Automatic Hold If a second call arrives while you are busy on an outside call it will flash at a Call button on your phone If the Auto Hold feature is enabled at your phone see below pressing the flashing button will automatically put your current call on hold and conn...

Page 61: ...0 3 Dial 0 0 1 to enable or 0 0 0 to disable the Auto Hold feature 4 Press the Transfer button to save the setting You cannot use this feature for holding intercom calls Intercom calls will be disconnected 1 1 0PQRS 1 0 1 1 1 0PQ RS 0 1 1 1 0PQ RS 0 O X 0 0 0 Transfer Transfer ...

Page 62: ...ess it 1 Press the Hold button twice 2 The call will flash green on a Call button on your phone and will show a steady red light on other phones 3 To retrieve the call on hold press the flashing green button or press the Hold button three times Intercom calls will always be set on exclusive hold Hold Or Hold ...

Page 63: ... 2 Dial the extension number 3 Consult with the internal party The outside party cannot hear your conversation 4 Press the Transfer button to return to the outside party Repeatedly pressing the Transfer button will toggle between the outside party and internal extension Neither party can hear your conversation with the other 1 2 3 4 5 6 7 8 9 0 AB C DEF GH I JKL MNO PQ RS TU V WXYZ Transfer B AC D...

Page 64: ...or Lift the handset or press the Send button to answer the recall Retrieving Calls Held at Another Extension When a call is on hold at another extension the appropriate line button on your phone if it is programmed will have a flashing red light To retrieve the call on hold press the line button When a call is on hold at another extension but you do not have a line key dial 1 2 followed by the lin...

Page 65: ...on with an extender for a parking orbit skip step 2 2 Press the orbit number required 0 9 the PARK button will flash 3 To have the parked call picked up by another user notify them of the parking orbit number To Retrieve a Parked Call To pick up a parked call press the PARK button followed by the required orbit number or press the flashing PARK button Refer also to Call Park and Page in Chapter 9 ...

Page 66: ...d transfer wait for the called party to answer and advise them of the call then hang up Reconnecting with the Outside Party If the transfer is refused and the called extension hangs up you will be reconnected to the outside line Alternatively you can press the Transfer button to return to the outside party Transferring to Another Extension If you wish to send the call to another extension without ...

Page 67: ...o Answer the transferred call will always ring the phone Transfer With Camp On When you are transferring a call to another extension and you receive a busy signal you may camp on the call to this extension The extension will be alerted that a call is waiting see Call Waiting below To camp on when transferring simply hang up when you hear a busy signal Transfer To Voice Mail This feature is used to...

Page 68: ...o answer the waiting call 2 If your phone has the Auto Hold feature set your current call will go on hold automatically and you are connected to the new call If this feature is not set press the Hold button and then press the flashing button to answer the new call Or finish the current call and hang up The waiting call will ring Lift the handset or press the Send button to answer the new call Hold...

Page 69: ...The Menu button displays the main menu see Main Menu below Send Button If you press Send while the phone is idle you enter the OUTGOING LOGS function If you press Send in dial mode you enter the OUTGOING LOGS status regardless of the numbers previously pressed If you press Send while an incoming call is ringing at your phone the speakerphone is turned on If you press Send while using the OUTGOING ...

Page 70: ...as the NND Name Number Display button when receiving calls The NND button displays caller number caller name and received time in sequence as you press the button if caller information is available Direction Arrow Buttons These buttons are used for scrolling through menu items and when editing such as entering or cancelling contents in the LCD panel button Move to the previous menu button Move to ...

Page 71: ...enu Items Use the direction buttons or the uVolumet buttons to move to the item or press the dial button corresponding to the item e g 3 for Speed Dial Press the Enter button to select the item Press the End button to exit menu mode If you press any button other than the Navigation buttons you will exit menu mode If someone calls you while you are in menu mode they will hear busy tone SELECT MENU ...

Page 72: ...an view these numbers and call them again using the menu 1 Press the Menu button to display the main menu 2 Select 1 OUTGOING LOGS 3 The list of recently called numbers is displayed You can verify each number on the list in turn using the buttons or the uVolumet buttons Use the buttons to view long numbers that do not fully appear on the LCD 4 To redial a number move to the number you require and ...

Page 73: ... Use the direction buttons to view long numbers that do not fully appear on the LCD 4 To dial a number move to the number you require and press the Send button Viewing and Calling Personal Speed Dial Numbers Using the menu you can view and call the personal speed dial numbers you have created 1 Press the Menu button to display the main menu 2 Select 3 SPEED DIAL The submenu below is displayed Sele...

Page 74: ...ress the Menu button to display the main menu 2 Select 3 SPEED DIAL The submenu below is displayed Select 2 SYSTEM SPEED 3 The system speed dial list appears You can verify each number on the list in turn using the direction buttons or uVolumet buttons Use the direction buttons to view long numbers that do not fully appear on the LCD 4 To call a system speed dial number move to the number you requ...

Page 75: ... submenu below is displayed Select 1 PERSONAL SPEED 3 Use the dial buttons to enter the first letter of the name you want to find e g M for Matthew and press the Enter button The first personal speed dial number found for names starting with the entered letter is displayed e g If there are no names starting with the letter entered an error message is displayed and you can enter another letter or p...

Page 76: ...in the list and press the Send button Viewing and Calling System Speed Dial Numbers by Name You can view and call a system speed dial number using the associated name designated by the system administrator 1 Press the Menu button to display the main menu 2 Select 4 DIRECTORY DIAL The submenu below is displayed Select 2 SYSTEM SPEED 3 Use the dial buttons to enter the first letter of the name you w...

Page 77: ...e the direction buttons to view long numbers that do not fully appear on the LCD 5 To dial a number scroll to it in the list and press the Send button Viewing and Calling Extension Numbers by Name You can view extensions by name or call an extension directly from the menu 1 Press the Menu button to display the main menu 2 Select 4 DIRECTORY DIAL The submenu below is displayed Select 3 STATION NUMB...

Page 78: ...not fully appear on the LCD 5 To dial a number scroll to it in the list and press the Send button Setting Call Forward Type and Destination You can set forwarding options on your phone to send your incoming calls to another phone or to voice mail if this is set up for you The Forward Type determines which calls are forwarded all calls to your phone ALL all calls arriving when you are already busy ...

Page 79: ...enu shown below 6 Use the direction button or the uVolumet button or select the number of the forward type you have selected using the dial button and press the Enter button 7 Enter the number to be forwarded using the dial buttons For example if you selected 1 ALL FORWARD enter the numbers in the LCD panel as shown below 0 FORWARD TYPE 1 FORWARD ALL 2 FORWARD BUSY 3 FORWARD NO ANS 4 FORWARD DND 0...

Page 80: ... a series of short rings at the set time s and Alarm Reminder is displayed on the LCD panel You can set up to three different alarms 1 3 and each can be set to ring TODAY only at the set time or DAILY every day at the set time An alarm can also be set to NOTSET in which case it does not ring 1 Press the Menu button to display the main menu 2 Select 6 ALARM REMINDER The submenu below is displayed 3...

Page 81: ...Select 2 ALARM TIME and press the Enter button The alarm time screen is displayed 7 Use the dial buttons to enter the alarm time in 24 hour clock format e g 13 30 for 1 30 pm Use the direction buttons to move the cursor on the LCD Use the Cancel button to delete a set time and re enter it 8 Press the Enter button to save the entered time and to move to the previous menu 1 ALARM TYPE 2 ALARM TIME 0...

Page 82: ... you do not answer the alarm will ring up to four times at short intervals before cancelling To Cancel an Alarm Select the alarm number as described in the procedure above Then either select the alarm type as NOT SET or set the alarm time to 0000 Then press the End button to exit menu mode ...

Page 83: ...u may also assign numbers to a personal speed dial number list This way you don t have to dial the whole number but simply dial the 2 or 3 digit speed number instead You can also assign a speed dial number to a programmed SPD button for even faster one touch speed dialling This is particularly useful for long phone numbers Names can also be assigned to each speed dial Buttons A to F When programmi...

Page 84: ...tering a speed dial number causes all subsequent digits to be sent as DTMF tones E Insert character to prevent the actual phone number or some of the digits from showing on the LCD panel when the speed dial number is used Any digits entered after the symbol are displayed as only Pressing E again inserts the character so any digits entered after the character will display on the LCD For example 123...

Page 85: ...ide number enter the outside line access code or line number e g 9 702 etc Ahyphen is automatically entered after the number 4 Enter the phone number to be saved maximum of 24 digits see table above for special characters A F Tip To enter a name for this speed dial number press the F button to go to step 4 of the procedure below 5 Press the Transfer button to save the number 1 2 3 4 5 6 7 8 9 0 AB...

Page 86: ...ess the Transfer button 2 Dial 1 0 6 3 Enter the speed dial number to be assigned a name 00 49 4 Enter a name Refer to the Appendix in this manual for how to enter characters Tip If you used the F button in order to enter a name while programming a speed dial number see previous procedure press the F button again to return to step 4 of that procedure 5 Press the Transfer button to save the speed d...

Page 87: ...al number programmed for the number you want to call e g 00 The number is dialled automatically Alternatively to dial one of your first 10 personal speed dial numbers Without lifting the handset hold down a dial pad button 0 9 corresponding to the speed dial number 00 09 for approximately two seconds The telephone number programmed in the personal speed dial location will be dialled automatically ...

Page 88: ... a programmed SPD button for each speed dial you require 1 Press the Transfer button 2 Dial 1 0 7 3 Press a SPD button 4 Enter the speed dial number 00 49 or 500 999 to be assigned to this button 5 Press the Transfer button to save the selected number Now to make a call to the number simply press this speed dial button 1 0 PQRS 7 1 2 3 4 5 6 7 8 9 0 AB C DEF GHI JKL MNO PQ RS TU V WXYZ Transfer Tr...

Page 89: ...edial the last outside number you called press the Redial button or press and hold down the Send button or dial 1 9 Redial does not apply to intercom calls Save Number with Redial To save the number you just dialled in memory select the SAVE option on the LCD panel before hanging up Use the Scroll and relevant soft button to select The saved number can be redialled at any time by selecting the SNR...

Page 90: ...em will reserve the line and automatically redial the same number for you You will hear the call being made through the speaker The microphone is muted 3 When the called party answers pick up the handset or press the Speaker or Send button before you begin speaking You must answer within 10 seconds If you make another call in the meantime auto redial is cancelled To cancel a retry lift and replace...

Page 91: ...ress the Conference button when answered You will hear conference tone 2 Make another call either intercom or outside 3 When answered press the Conference button You will hear conference tone again 4 Repeat steps 2 3 for each party you wish to connect When the final party answers press the Conference button twice to connect all callers To drop a party from your conference call Press the Conference...

Page 92: ...button to enter the Conference Group name Refer to the Appendix for how to enter characters Press the right soft button to save the name 5 Using the uVolumet buttons select MBR1 4 and press the right soft button 6 Dial the extension number or outside telephone number remembering to dial the trunk access code first and press the right soft button 7 Repeat steps 5 and 6 to add conference group membe...

Page 93: ... Group Conference Call Press the programmed GCONF button followed by the group number 1 5 The conference will be set up automatically You can set up a GCONF button for each group by adding extenders 1 5 if preferred ...

Page 94: ...nsion Station Call Pickup If a call rings at another extension and you know the extension number 1 If the hot keypad feature is switched off pick up the handset or press the Speaker button 2 Dial 6 5 3 Dial the number of the ringing extension 1 1 6MNO 5JKL 1 2 3 4 5 6 7 8 9 0 AB C DEF GHI JKL MNO PQ RS TU V WXYZ ...

Page 95: ... is switched off pick up the handset or press the Speaker button 2 Dial 6 6 and dial the pickup group number Or Press the flashing GROUP PICKUP button if programmed A station number extender can be assigned to the GROUP PICKUP button Station Call Pickup and Group Call Pickup cannot answer the recalls arriving on stations and are only used for newly incoming calls external internal and operator rec...

Page 96: ...Destination in Chapter 5 for a description of forwarding types and how to use the menus to set forwarding This chapter tells you how to set forwarding using the special dial codes programmed in the system If your phone has the FWD ALL FWD BUSY and FWD NO ANSWER buttons programmed you can set the type of forwarding required by pressing one of the buttons In this case the button LED lights to indica...

Page 97: ... 3 Hang up after the attention tone The extension receiving the forwarded calls can transfer the call back to your extension This feature is useful when you are expecting an important call and do not want to be disturbed by other calls If you set Forward All Calls and there is no FORWARD ALL button the Transfer button lights 0 1 6MNO 1 2 3 4 5 6 7 8 9 0 AB C DEF GHI JKL MNO PQ RS TU V WXYZ Z z z ...

Page 98: ...rward No Answer To forward calls arriving when you are away from your desk calls will ring and then be forwarded after a set time 1 Dial 6 0 3 2 Dial the extension number group number or external number where your calls are to be sent 3 Hang up after the confirmation tone 0 6MNO 2ABC 1 2 3 4 5 6 7 8 9 0 AB C DEF GH I JKL MNO PQ RS TU V WXYZ Z z z 0 6MNO 3DEF 1 2 3 4 5 6 7 8 9 0 AB C DEF GH I JKL M...

Page 99: ... tone Forward DND Normally when you set your phone in Do Not Disturb DND mode incoming callers hear busy tone If you select Forward DND calls are forwarded to another destination when you put your phone in DND mode Forward DND is cancelled when you cancel DND mode 1 Dial 6 0 5 2 Dial the extension number group number or external number where your calls are to be sent 3 Hang up after the confirmati...

Page 100: ...ond is to allow you to transfer calls from another extension to your own called Remote Forwarding To transfer all calls ringing at your phone to the phone you are currently using 1 Dial 6 0 6 on the phone you are currently using 2 Dial your normal extension number 3 Hang up after the confirmation tone 1 2 3 4 5 6 7 8 9 0 AB C DEF GH I JKL MNO PQ RS TU V WXYZ Z z z 0 6MNO 6MNO ...

Page 101: ...up after the confirmation tone Viewing and Changing Call Forward Options You can view or change your Call Forward options from the LCD panel of your phone 1 Press the Transfer button 2 Dial 1 0 2 3 Select the Call Forward option by pressing one of the buttons 0 to 5 or by using the uVolumet buttons 1 2 3 4 5 6 7 8 9 0 AB C DEF GH I JKL MNO PQ RS TU V WXYZ Z z z 0 6MNO 6MNO 0 1 2ABC Transfer Volume...

Page 102: ...Lift the handset and listen for dial tone 2 Press the PAGE button or dial 5 5 or select the PAGE option from the LCD panel using the soft button If you have dedicated PAGE buttons for page zones e g PAGE1 PAGE2 etc press the required button and skip to step 4 3 Select a zone number 1 2 3 or 4 or page all internal zones by pressing 0 4 Start your announcement after the confirmation tone 5 Hang up a...

Page 103: ...s the PAGE button or dial 5 5 or select the PAGE option from the LCD panel using the soft button If you have dedicated PAGE buttons for page zones e g PAGE5 PAGE6 etc press the required button and skip to step 4 3 Select a zone number 5 6 7 or 8 or page all external zones by pressing 9 4 Start your announcement after the confirmation tone 5 Hang up after paging Or 5JKL 5JKL 1 2 3 4 5 6 7 8 9 0 AB ...

Page 104: ...ick up the handset and listen for dial tone 2 Press the PAGE button or dial 5 5 or select the PAGE option from the LCD panel using the soft button 3 Press the 4 or programmed ALL PAGE button 4 Start your announcement after the confirmation tone 5 Hang up after paging Or 5JKL 5JKL Z z z ...

Page 105: ...MMPG button or dial 5 4 or select the MMPG option from the LCD panel using the soft button 3 Press the zone number 4 After the confirmation tone instruct the paged party to dial 5 6 5 Press the Transfer or programmed WAIT button 6 Do not replace the handset Wait for the paged party to call 7 The call is automatically connected when the paged party enters the Meet Me Page Answer code Or 5JKL 4GHI 1...

Page 106: ...ing the soft button to automat ically park the call If you have dedicated PAGE buttons for page zones e g PAGE5 PAGE6 etc press the required button and skip to step 3 2 Press the appropriate page zone number 3 Announce the parked call and your extension number or line number 4 Hang up If the parked call is not retrieved within a pre programmed time limit it will recall your phone and an amber ligh...

Page 107: ...Page This option allows you to listen to remaining parts of internal page announcements after you finish a call To enable this option 1 Press the Transfer button and dial 1 1 0 2 Dial 0 5 1 to enable this option or 0 5 0 to disable it 3 Press the Transfer button to save the setting 1 0 Or Transfer Transfer 1 1 0PQ RS 0 1 1 1 0PQ RS 0 O X 0 5JKL JKL 5 Enable Disable ...

Page 108: ...essage button or dial 4 3 2 Hang up after the confirmation tone The Message button and keyset status indicator if it has one on the receiving extension will flash red Phones without a Message button will receive special dial tones as a message indication If you wish to set an indication on an extension without first calling that extension Dial 4 1 enter the extension number and hang up 1 1 3 4 DEF...

Page 109: ...on that left its number will be called automatically 3 The LEDs on your phone will remain flashing until the extension responds If there is no response try again later or cancel the message see Cancelling Messages 4 Repeat the above procedure to respond to extensions in the order that messages were received 5 The LEDs on your phone will go off when all messages are returned or cancelled If a messa...

Page 110: ...hoose 1 Press the Message button The first extension that left its number is displayed on the LCD 2 Press the uVolumet buttons to scroll through extensions and select an extension 3 Use the soft button to select REPLY or CLEAR cancel the message without replying Do the same for each number displayed 4 Press the Speaker or End button to finish Volume Or Speaker End ...

Page 111: ...parately by viewing them first See Replying After Viewing Messages above Programmed Messages If you need to leave your station you can set a message display on your phone to inform callers of your absence for example In a Meeting The message also displays on your phone s LCD panel Some standard messages are already set in the system and you create your own if you wish System messages are numbered ...

Page 112: ... and dial 1 1 5 2 Use the uVolumet buttons to scroll through the programmed messages 3 Press the Transfer button to select your message It will display on your LCD panel Selecting a Programmed Message Using Code Numbers Dial 4 4 8 and dial the desired message number 00 20 1 4GHI 8TUV Transfer Volume Transfer ...

Page 113: ...r message Cancelling a Programmed Message Dial 4 8 then 0 0 to cancel the message Your LCD display returns to normal You may have multiple programmed message buttons each having a different message code Press any programmed message button A red light comes on the button s LED indicating that the message has been set Press the button again to clear the message Pressing another programmed message bu...

Page 114: ...one Off hook voice announcements Removing your phone from a group and re entering Setting timers Setting ring preference the order in which you answer calls Do Not Disturb When Do Not Disturb mode is set calls to your phone are blocked However you can still make outgoing calls Setting Do Not Disturb Press the programmed DND button or dial 4 0 1 or select the DND option in the OTHER menu on the LCD...

Page 115: ...grammed DND button or dial 4 0 0 2 The status indicator goes off One Time DND If you do not wish to be disturbed only while you are on your current call press the programmed DND button and set your phone to Do Not Disturb When you disconnect the call the Do Not Disturb mode is automatically cancelled and new calls can be received You need a programmed DND button for this 1 4GHI 0 0 LED OFF ...

Page 116: ...te on the LCD 2 To cancel press the MUTE button the button LED goes off or select the MUTE option on the LCD panel mute changes back to MUTE on the LCD Background Music You can listen to music through the phone s speaker if a music source is provided by the system 1 Press the Hold button 2 Use the uVolumet buttons to adjust the music volume This does not affect the speaker volume 3 Press the Hold ...

Page 117: ...ries of short rings and Alarm Reminder displays on the LCD Lift the handset to answer the alarm If you do not answer the alarm will repeat a number of times at set intervals before cancelling 1 Press the Transfer button 2 Dial 1 1 2 3 Select the alarm number 1 2 or 3 4 Enter the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock format e g 13...

Page 118: ...ton 2 Dial 1 1 2 3 Select the alarm number 1 2 or 3 4 Press the Hold button You can set an alarm message to display on the LCD panel when the alarm sounds Refer to the next section Alarm Messages for details 1 1 2ABC 1 2ABC 3 DEF Transfer Hold ...

Page 119: ... Enter the time as HHMM hours and minutes using the 24 hour clock format e g 1330 is 1 30 pm 5 Select the alarm type 0 Not Set 1 Today or 2 Daily 6 Enter the message using the dial buttons Refer to the Appendix for the procedure for entering messages 7 Press the Transfer button to save the alarm and message 1 1 6MNO 1 2ABC 3 DEF 1 2 3 4 5 6 7 8 9 0 AB C DEF GH I JKL MNO PQ RS TU V WXYZ 1 2ABC 0 1 ...

Page 120: ...he alarm 1 Press the Transfer button 2 Dial 1 1 6 3 Press the alarm number 1 2 or 3 4 Press the right Soft button twice 5 Press the Hold button to cancel the message To cancel the alarm see Cancel Alarm above 1 2ABC 3 DEF Transfer Press Twice Hold 1 1 6MNO ...

Page 121: ... connect to the door phone 3 If an electric door lock is installed you can open the door by dialling 1 3 Calling The Door Phone Room Monitor You can call the door phone and talk or listen to what is happening outside or in another room 1 Dial the number of the door phone 2 Listen or talk when connected 3 If an electric door lock is installed you can open the door by dialling 1 3 1 2 3 4 5 6 7 8 9 ...

Page 122: ...ive s phone all calls will be forwarded to the secretary s phone When the secretary s phone receives the call a red light flashes on the executive s phone The secretary can transfer calls to the executive s phone even when set in DND mode 1 Pressthe Transfer buttonthenthe BOSS button orselect theBOSSoptionfromtheLCDpanelusingthesoftbutton 2 Either wait until the executive answers and announce the ...

Page 123: ...button and soft button Do not replace the handset The microphone is not switched on so the calling called party cannot hear anyone else in the office LISTN changes to listn on the LCD 2 To resume a private conversation press the LISTEN button again or select the listn option on the LCD panel using the soft button listn changes back to LISTN on the LCD It is advisable but not essential to turn the ...

Page 124: ...utside calls only LOCKED OUT option 1 Press the Transfer button and dial 1 0 0 2 Dial your 4 digit station passcode normally 1234 unless this has been changed 3 Press 1 for LOCKED OUT or 2 for LOCKED ALL or Press 0 to UNLOCK your phone If you select 1 the Hold button flashes If you select 2 the Hold button lights steady 4 Press the Transfer button to save settings 1 0 0 1 2 3 4 5 6 7 8 9 0 AB C DE...

Page 125: ...ich have an OHVA block set see below The OHVA feature works with intercom and transferred calls To make an OHVA call 1 Dial the extension number or press the DSS button 2 When you hear busy tone press the OHVA button or select the OHVA option from the LCD panel using the soft button 3 Make your announcement after the confirmation tone 4 Finish the call by replacing the handset or pressing the Spea...

Page 126: ...r original call press the button for the original call Rejecting an OHVA Call When receiving an OHVA call press the programmed REJECT button or select the REJECT option from the LCD panel using the soft button This will disconnect the OHVA call and return you to the original caller OHVA Block You can set an OHVA block to prevent OHVA calls at your phone While the phone is idle press the programmed...

Page 127: ...or 1 3 0 to switch it off 4 Press the Transfer button to save settings In Group Out Of Group If your phone is assigned to a station group you can remove it from the group or reassign it to the group if it has been removed If removed from the group you cannot answer calls sent to the group number only calls to your extension number If you have a programmed IN OUT button 1 Press the programmed IN OU...

Page 128: ...LCD panel using the Scroll button and soft button Enter the group number and select to exit leave the group or enter rejoin the group as appropriate Call Duration Timer The call timer is used to time the duration of external calls It can also be manually set to time a call or as a simple stopwatch feature Setting Automatic Timer If set the timer appears on the LCD panel immediately for incoming ca...

Page 129: ... the button to start the timer and press it again to stop the timer To start the timer while the phone is idle press the TIMER button or select the TIMER option from the OTHER menu on the LCD panel using the Scroll and soft buttons Press the TIMER button again or select TIMER from the LCD panel to stop the timer and confirm the elapsed time displayed Lift and replace the handset to return the phon...

Page 130: ... Ring Preference is switched off you must answer calls by pressing the flashing Call or line buttons and you may answer the calls in any order irrespective of their order of arrival 1 Press the Transfer button 2 Dial 1 1 0 3 Dial 0 6 1 to switch ring preference on or 0 6 0 to switch it off 4 Press the Transfer button to save the settings 1 0 1 Transfer 1 2 3 4 5 6 7 8 9 0 AB C DEF GH I JKL MNO PQ ...

Page 131: ...upted the telephone company does not support CLIP information Viewing Number or Name of Caller With CLIP a caller s number can be displayed at your phone If a name is associated with the number in the system the name can also be displayed You decide whether the caller s name or number is displayed first when a call is received There are three options NAME FIRST NUMBER FIRST NO DISPLAY do not displ...

Page 132: ...waiting or camped on at your phone press the programmed NEXT button or select the NEXT option from the CLIP menu on the LCD panel using the Scroll and soft buttons The caller s name or number is displayed depending on the option you selected see previous section Storing a Caller Number While you are on a call you can store the number in memory by pressing the programmed SAVE button or selecting th...

Page 133: ... by pressing the Scroll button Viewing CLIP for Calls on Hold or Parked When an incoming call is on hold or parked for you you can view CLIP information and decide how to handle the call before answering 1 Press the programmed INQIRE button or select the INQIRE option from the CLIP menu on the LCD panel using the soft buttons If you are currently on a call that call will be put on hold see the Not...

Page 134: ...emory on a first in first out basis The list also includes calls that rang but were not answered While reviewing the list you can press a button to dial the number currently displayed 1 Press the programmed REVIEW button or select the REVW option from the CLIP menu on the LCD panel using the Scroll and soft buttons The oldest call is displayed 2 Press the DIAL soft button to redial the number or P...

Page 135: ...3 Release door lock 53 grp 1 Include group 16 spd no Assign speed dial number 54 zone Meet Me Page 17 Dial stored number 55 0 Page all internal zones 19 Last Number Redial 55 1 Page internal zone 1 2xx x Extension numbers 55 2 Page internal zone 2 3xx x Extension numbers 55 3 Page internal zone 3 400 Cancel DND 55 4 Page internal zone 4 401 Set DND 55 5 Page external zone 1 41 Set Message no ring ...

Page 136: ...idual line numbers 605 no Set Forward DND 8xx Trunk group numbers 606 no Set Forward Follow Me 0 Call System Operator 9 Outside dial code Programmed Messages If you need to leave a message of absence on your phone and on calling phones while away from desk you can select one of the following default messages Be aware that these messages may be changed in programming Message code Message 01 GIVE ME...

Page 137: ...e number 7 four times to get the letter S now press the number 2 once to get the letter A Continue selecting characters from the keypad to complete your entry Press the programmable A button to toggle between upper and lower case text see below Tip When the character you want is on the same key as the previous character you typed in press the Volumet button to move the cursor to the right then sel...

Page 138: ...racters are displayed in the following order space _ Switching Between Uppercase and Lowercase Characters Use the A button to toggle between uppercase and lowercase characters The A button is the left most button of the bottom row of programmable buttons as shown in the example below Button A ...

Page 139: ...Samsung Telecoms U K Limited Brookside Business Park Greengate Middleton Manchester M24 1GS ...

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Samsung DS-5014D, User Manual

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