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Samsung DS 5000 Series User Instructions Download Page 281

SYSTEM ADMINISTRATOR PROGRAMMING

Customer Level Access  .............................................................................................. 10

Customer Level Access Using the PROG Key ......................................................10

Change Feature Passcode ..........................................................................................11

Set Date and Time Display  ................................................................................ 11–12

Reset Station Passcodes to Default ................................................................ 12–13

Program Station Names........................................................................................13–15

Program Trunk Names ..................................................................................................16

Program Station Group Names ................................................................................17

Program System Speed Dial Numbers .......................................................... 18–20

Program System Speed Dial Names........................................................................20

Program Personal Speed Dial Numbers for Other Stations ....................21–23

Program Personal Speed Dial Names for Other Stations ........................23–24

Create Programmed Station Messages  ........................................................ 24–25

Set Alarm/Appointment Reminder with Message .................................... 25–26

Managing Key Assignments  ............................................................................ 27–28

Programming Account Codes ..................................................................................29

Station Timers ..........................................................................................................30–31

Adding Names to the Translation Table ........................................................31–32

Holiday ..............................................................................................................................33

Customer Set Relocation......................................................................................34–35

SYSTEM MAINTENANCE ALARMS

......................................36

TABLE OF CONTENTS

ABOUT THIS BOOK

.................................................................................... 1

SPECIAL FEATURES

System Ring Plans .......................................................................................................... 2

Manual Ring Plan Change ............................................................................................ 2

Temporary Ring Plan Override ....................................................................................2

Calling The System Operator ...................................................................................... 3

Operator Recalls  .............................................................................................................. 3

Executive Barge-in .......................................................................................................... 3

Walking Class of Service ................................................................................................4

In/Out of Group ................................................................................................................4

Direct Inward System Access (DISA) ........................................................................ 5

DISA Security .................................................................................................................... 6

Forced Account Codes  ............................................................................................ 6–7

Authorization Codes ...................................................................................................... 7

Using the Tie Line ...................................................................................................... 7–8

CALLER ID SPECIAL FEATURES

Abandon Call List ............................................................................................................ 9

CID on SMDR  .................................................................................................................... 9
Number to Name Translation ......................................................................................9

System Admin

Home Page

Table of Contents

Summary of Contents for DS 5000 Series

Page 1: ...CHANGING YOUR TIME AND DATE DISPLAY 1 15 1 12 SETTING STATION ON OFF OPTIONS 1 16 1 13 SELECTING A RING TONE 1 19 1 14 ALARM REMINDER 1 20 1 15 STATION VOLUME 1 21 1 16 SETTING A PROGRAMMED MESSAGE 1 23 1 17 ALARM REMINDER WITH MESSAGE 1 24 1 18 CALLER ID DISPLAY 1 25 2 ITP 5112L USER GUIDE 3 ITP 5121D USER GUIDE 4 ITP 5107S USER GUIDE 5 DS 5000 SERIES USER GUIDE 6 iDCS KEYSET USER GUIDE 7 STANDAR...

Page 2: ...D DISPLAY PROGRAMMING 1 1 OVERVIEW iDCS KEYSETS This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming When required these keys will be referred to by the names described in the diagram Home Page Table of Contents ...

Page 3: ...special functions during programming When required these keys will be referred to by the names described in the diagram DCS KEYSETS This diagram illustrates the keys on a display keyset that have special functions during programming When required these keys will be referred to by the names described in the diagram Home Page Table of Contents ...

Page 4: ...5000 Series KEYSETS This diagram illustrates the keys on an ITP 5121 D keyset The ITP and DS 5000 keysets have keys that have special functions during programming When required these keys will be referred to by the names described in the diagram A BC D E F Home Page Table of Contents ...

Page 5: ...sfer key followed by 100 Display shows 201 STN LOCK PASSCODE _ 2 Enter your passocde Default is 1234 201 STN LOCK UNLOCKED 3 Enter 1 for locking outgoing calls Internal calls will still be allowed 201 STN LOCK LOCKED OUTGOING OR 4 Enter 2 for locking all calls Internal and external calls will not be allowed 201 STN LOCK LOCKED ALL CALLS 5 Enter 0 to unlock your phone 201 STN LOCK UNLOCKED 6 Press ...

Page 6: ...E Default passcodes cannot be used for toll restriction override or for DISA access ACTION DISPLAY 1 Press the transfer key followed by 101 Display shows 201 PASSCODE OLD CODE _ 2 Enter the existing passcode default 1234 201 PASSCODE OLD CODE 3 Enter the new passcode 201 PASSCODE NEW CODE _ 4 Reenter the new passcode to verify the number If reentered correctly display shows 201 PASSCODE VERIFY SUC...

Page 7: ...This option will cancel any call forwarding set in MMC 102 It will not remove the programmed destination and will not override any preset forward settings in MMC 316 1 ALL CALL This option when set will forward all calls to the programmed destination If the programmed destination is a station then that station can call the forwarded station to put calls through 2 BUSY This option when set will for...

Page 8: ...E Press UP or DOWN to select forward type and press RIGHT soft key to move cursor 3 Dial destination number e g 201 OR 201 FORWARD 1 ALL CALL 205 Press UP or DOWN to select destination and press RIGHT soft key to move cursor 4 Dial 1 for YES 0 for NO OR 201 FORWARD CURENTLY SET YES Press UP or DOWN to select YES or NO and press RIGHT soft key to return to step 2 5 Press the transfer key to store a...

Page 9: ...ransferred to a station in Auto Answer the screened portion of the call will be Auto Answer but the keyset will ring when the transfer is complete if the user has not pressed the ANS RLS key or lifted the handset VOICE ANNOUNCE The station will not ring After a short attention tone callers can make an announcement The called party must press the ANS RLS key or lift the handset to reply ACTION DISP...

Page 10: ...r from upper case to lower case There are up to 11 characters that can be used NOTES 1 When the character you want appears on the same dial pad key as the previous character press the VOLUME UP or DOWN keys to move the cursor to the right or to the left 2 When the system is equipped with a Samsung Voicemail System and your System Administrator has enabled it changing the station name here will als...

Page 11: ...V 4 8 DIAL 9 W X Y Z 9 DIAL 4 4 1 When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL ACTION DISPLAY 1 Press the transfer key followed by 104 Display shows 201 STN NAME 2 Enter the station name using the procedure described above 201 STN NAME SAMSUNG 3 Press the transfer key...

Page 12: ...again to begin displaying digits If your system uses rotary or pulse dialing C O lines pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until the D button is pressed again ACTION DISPLAY 1 Press the transfer key followed by 105 Display shows 201 SPEED DIAL 00 If you have no speed dial bins the display will be as shown 201 SPEED DIAL SPDBLK NO...

Page 13: ...nning its name There are up to 11 characters that can be used ACTION DISPLAY 1 Press the transfer key followed by 106 Display shows 201 SPEED NAME 00 2 Dial the speed dial location e g 01 OR 201 SPEED NAME 01 _ Use UP or DOWN to scroll through the location numbers and use the right soft key to move the cursor 3 Enter the location name using the procedure described in Programming Your Station s Nam...

Page 14: ...K Park orbits 0 9 RP Ring Plan 1 6 or HOLD for None SPD Speed Dial 00 49 500 999 PMSG Programmed Message 01 30 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 549 SG Station Group Any group number 500 549 ACTION DISPLAY 1 Press the transfer key followed by 107 Display shows the first station 201 EXT KTS 01 CALL1 2 Enter the key number e g 18 OR 201 EXT KTS 18 DS Use...

Page 15: ...5 1 48 1 TYPE Telephone Model 2 PICKUP GROUP None 01 30 3 SGR Station Group Number 4 BOSS SECR None 1 4 5 PAGE Page Zone 1 4 6 7 8 COS NO COS 1 30 per Ring Plan 01 06 9 TENANT GROUP 1 2 ACTION DISPLAY 1 Press the transfer key followed by 108 Display shows 201 STN STATUS PORT C1 S03 P01 2 Press UP or DOWN to view the status items 201 STN STATUS TYPE 24B US SET 3 Press the transfer key to exit Home ...

Page 16: ... Displays 1 P M as 01 00 1 24 HOUR Displays 1 P M as 13 00 2 DISPLAY Sets format of DAY and MONTH display and has two options 0 UPPER CASE Displays Friday as FRI and March as MAR 1 LOWER CASE Displays Friday as Fri and March as Mar ACTION DISPLAY 1 Press the transfer key followed by 109 Display shows 201 DAY FORMAT COUNTRY WESTERN 2 Press UP or DOWN to select the display mode Press the right soft ...

Page 17: ...r press the SPEAKER button 04 KEY TONE Allows the user to hear a slight tone when pressing buttons on keyset 05 PAGE REJOIN Allows the user to hear the latter part of page announcements if keyset becomes free during a page 06 RING PREF When OFF requires the user to press the fast flashing button to answer a ringing call after lifting the handset 07 NOT FOR USA This field is reserved and can not be...

Page 18: ...Display Set to ON will require user to press SEND button to make a call it works like a cell phone Enblock dialing must be enabled in MMC 861 17 STN NO RING When ON all incoming calls will not ring at stations 18 FEATURE TONE NOT FOR USE IN US 19 RCV GPU INFO Enables members of a pickup group with RCV GRP INFO set to ON to receive a short ring burst along with the call info when another member of ...

Page 19: ...ER OFF If option 02 from above list is dialed at Step 2 201 STN ON OFF HEADSET USE ON If option 03 from above list is dialed at Step 2 201 STN ON OFF HOT KEYPAD ON If option 04 from above list is dialed at Step 2 201 STN ON OFF KEY TONE ON If option 06 from above list is dialed at Step 2 201 STN ON OFF RING PREF ON If option 08 from above list is dialed at Step 2 201 STN ON OFF AUTO CAMPON ON If o...

Page 20: ...ight ring frequencies ACTION DISPLAY 1 Press the transfer key followed by 111 Display shows 201 RING TONE SELECTION 6 2 Dial 1 8 to select the ring tone OR 201 RING TONE SELECTION 5 Press UP or DOWN to select the ring tone Press the right soft key to move the cursor 3 Press the transfer key to store and exit Home Page Table of Contents ...

Page 21: ...nsfer key followed by 112 Display shows 201 ALM CLK 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM CLK 2 HHMM NOTSET Press UP or DOWN to select alarm Press the right soft key to move the cursor OR Press the left soft key to return to step 2 3 Enter alarm time in 24 hour format e g 1300 Display automatically advances to step 5 201 ALM CLK 2 HHMM 1300 NOTSET 4 Enter alarm type e g 2 O...

Page 22: ... and level 16 is the highest 4 BGM VOLUME Set a level for your keyset background music volume There are sixteen levels of volume level 1 is the lowest and level 16 is the highest 5 PAGE VOLUME This is the volume you will hear internal page over the keyset speaker when your keyset is idle and BGM is turned on There are 16 volume levels level 1 is the lowest and level 16 the highest ACTION DISPLAY 1...

Page 23: ...TN VOLUME OFF RING VOL 4 If option 2 from above list is dialed at step 2 201 STN VOLUME HANDSET VOL 4 If option 3 from above list is dialed at step 2 201 STN VOLUME SPEAKER VOL 13 If option 4 from above list is dialed at step 2 201 STN VOLUME BGM VOLUME 13 4 Press the transfer key to store and exit Home Page Table of Contents ...

Page 24: ...alling you will see this message and be informed of your status or follow your instructions ACTION DISPLAY 1 Press the transfer key followed by 115 Display shows 201 PGMMSG 00 CANCEL VAC MSG 2 Dial 00 20 to select message number e g 05 OR 201 PGMMSG 05 PAGE ME Press UP or DOWN to select message 3 Press the left or right soft key to return to step 2 OR Press the transfer key to store and exit Home ...

Page 25: ...d A display keyset is necessary to view messages ACTION DISPLAY 1 Press the transfer key followed by 116 Display shows 201 ALM REM 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM REM 1 HHMM NOTSET Press UP or DOWN to select the alarm Press the right soft key to move the cursor 3 Enter the alarm time in 24 hour clock format e g 1300 201 ALM REM 2 HHMM 1300 NOTSET Display automatically...

Page 26: ...o CID data will be displayed 1 NUMBER FIRST The CID number received from the Central Office will be displayed first 2 NAME FIRST The CID name received from the Central Office will be displayed first ANI display options are the following 0 NO DISPLAY No ANI data will be displayed 1 NUMBER FIRST The ANI number received from the Central Office will be displayed first 2 NAME FIRST Since there is no na...

Page 27: ... to select CID or ANI OR 201 ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3 Dial display option 0 1 or 2 e g 2 OR 201 CID DISP NAME FIRST Press UP or DOWN to select option 4 Press the transfer key to store and exit Home Page Table of Contents ...

Page 28: ...ITP 5112L User Guide 05 2009 For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series ITP 5112L Guide Table of Contents Home Page ...

Page 29: ...Station Callback 21 Busy Station Camp On 21 Calling your System Operator 22 CALL PROCESSING System Hold 23 Exclusive Hold 23 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering a...

Page 30: ...imer 60 Timer Function 60 Viewing Message Indications 61 Personal Speed Dial Names 61 Remote Hold 23 Hold Recall 24 Consultation Hold 24 Retrieving Calls Held at Another Station 24 Transferring Calls 25 Transfer with Camp On 25 Transfer to Voice Mail 26 Call Waiting 26 Conference Calls 26 Conference Splitting 27 Conference Groups 27 28 Forwarding Calls 28 29 Call Forward Options 29 Station Call Pi...

Page 31: ...work as described in this book please con tact your installation and service company to determine the correct code 1 Station Names 61 Managing Key Assignments 61 LCR with Clear 62 Backspace with LCR 62 Text Messaging 62 63 CALLER ID 64 Selecting your Caller ID Display 64 Viewing the Next Caller ID Call 64 Saving the Caller ID Number 64 Redialing a Saved Caller ID Number 64 Storing a Caller ID Numb...

Page 32: ...R ORIENTATION The ITP model telephones are called IP keysets The IP keyset incorporates but tons or keys that are used to access or activate the many features of your office phone system The lower five buttons ten total that reside on either side of the Large Display screen are programmable buttons This means they can be pro grammed for a specific function on your keyset and that same button can b...

Page 33: ... programmable button ENTER BUTTON This button is used to select a menu option or to save changes made to a menu or submenu option DIRECTION BUTTON The DIRECTION BUTTON is the donut shaped ring which surrounds the ENTER button This button is used to navigate within the menus There are directional arrows stenciled into this button which indicate which direction the cursor will be moved 4 SCREEN BUTT...

Page 34: ...cters or numbers entered by the dial button or to move to the previous screen After pressing the MENU button use the direction button to highlight the desired menu icon For multiple screen options the UP DOWN arrows at the either side of the top of the LCD may be used to scroll on a per page basis Press ENTER to access that menu To navigate within the menu you may scroll to the desired option func...

Page 35: ... Adapter that came with the 5112LD keyset This manual assumes that the ITP keysets are connected to a functioning local IP network The local IP network must be able to communicate with the main processor and MGI card in the OfficeServ 100 OfficeServ 500 or in the OfficeServ 7000 Series systems over IP This is assumed regardless of whether the IP keyset is on a local or remote network Before using ...

Page 36: ... will need to be setup to operate within the users network The Setup Menu is also used to make changes to the keyset in the event that the system information should change The option chosen via scroll button will be highlighted The station numbers will be automatically set by the OfficeServ 100 the OfficeServ 500 or the OfficeServ 7000 Series systems once the necessary infor mation has been entere...

Page 37: ...Configuration Main Menu select 3 Network Setup to set or modify the network parameters The LCD will display the Network Setup screen If 1 Manual IP is selected the user must enter the IP address subnet mask and gateway value for the customer network that the 5112L resides on If 2 DHCP is selected the IP address subnet mask and gateway value will be set to the default values automatically Choose th...

Page 38: ...the 3 Gateway menu is selected the user can enter a new gateway address The user can check if there is any gateway IP address of the phone that is currently saved on the LCD If the gateway IP address has not been set the LCD will show nothing Use any dial buttons from 0 9 and button to enter the gateway IP address and save it by pressing the Enter button of navigation buttons NOTE If DHCP mode is ...

Page 39: ...TES 1 If a call is flashing at your keyset but not ringing you must press the flashing button to answer 17 16 OUTSIDE CALLS Note When making calls internal or outside calls in order to access the program mable button screens press the SCREEN button Then you can utilize either the SCROLL button or the UP DOWN arrow select buttons on the display MAKING AN OUTSIDE CALL IMPORTANT Put phone in OVERLAP ...

Page 40: ... or group of lines is busy Press the CALLBACK button if programmed or dial 44 you will hear confir mation tone Press the END button When the line becomes free the system will call you back Lift the handset or press the SEND button to answer wait for dial tone and dial the telephone number or speed dial number again NOTES 1 A callback will be canceled if not answered within 30 seconds If you have s...

Page 41: ...o More Calls tone that station has no available button to accept your call Hang up or leave a message 21 20 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ringback tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by re...

Page 42: ...Line button at the remote station and return you to dial tone NOTES 1 If the destination station does not have any free CALL buttons or line buttons you will hear No More Calls tone and must return to the other party by press ing the TRANSFER button or the RETURN soft key in the display 2 Intercom calls cannot be put on remote hold 22 2 If the Hot Keypad feature has been turned off you must first ...

Page 43: ...P ON When you are transferring a call to another station and you receive a busy signal you may camp the call on to this station Simply hang up when you hear the busy signal The called party will be alerted that a call is waiting for them NOTE If you receive No More Calls tone that station has no button available to receive another call Press TRANSFER to return to the outside caller HOLD RECALL If ...

Page 44: ...e lines connect ed together in a trunk to trunk conference press the CONFERENCE button plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number When they hang up the lines will release auto matically Press CONFERENCE to rejoin a trunk to trunk conference CONFERENCE SPLITTING If you are the controlling party of a conference and your keys...

Page 45: ...tore and exit 29 Using Conference Groups From the idle condition press the CONFERENCE button Select the Conference Group by pressing the corresponding soft key on the left Press SEND to call all members of the group OR press the ENTER key to deselect one or more members then press SEND As each member answers their status indicator on the left will change from an X to a circle Once you press the SE...

Page 46: ...ringing at another station lift the handset and dial 65 plus the extension number of the ringing phone If you have a DP key assigned with a station number you only need to press this DP key with the flashing light to answer this ringing station NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing GROUP CALL PICKUP T...

Page 47: ...ber will be automatically dialed for you If you press ENTER without entering a speed dial number all registered num bers will be displayed 2 BY NAME Searches for a telephone number by names associated with them Enter the name in the By Name box and press ENTER When the name is dis played press ENTER again and all of the numbers associated with that name are displayed Using the direction button hig...

Page 48: ...nd then press the SAVE REPEAT button 34 DIAL Dials the displayed number PREVIOUS Moves you to the previous entry EXIT Exit programming and return to idle screen NEXT Moves you to the next entry Press END to return to idle screen LAST NUMBER REDIAL To redial the last telephone number you dialed press the REDIAL button or dial 19 To redial the last telephone number you dialed from the Main Fixed scr...

Page 49: ...its 2 If the parked call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 37 36 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through...

Page 50: ...n will turn the previous one off and set a different programmed message 38 AUTOMATIC PARK WITH PAGE BUTTON While in conversation press the PAGE button The call is automatically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked call Dial 10 plus the number tha...

Page 51: ...arm will alert you two more times at five minute intervals Set alarm for desired duration Everyday Once These alarms can be used to remind you of an appointment later in the day Once or as a daily reminder 41 40 CONVENIENCE FEATURES LOGGING IN AND OUT If enabled your ITP 5112L telephone may require you to log in before making or receiving calls In these cases your telephone system administrator wi...

Page 52: ...43 Everyday There are two possible alarms Each can be either a today Once or a daily Everyday alarm To set alarms Press TRANSFER and then dial 112 Dial the alarm number 1 2 or 3 Dial the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock Dial 0 NOT SET 1 TODAY ONLY or 2 DAILY to select the alarm type Press TRANSFER to save Repeat for each ala...

Page 53: ...ER to invoke REPLY option OR scroll to OK option and press ENTER If REPLY option is activated the Select Message screen is displayed Scroll to the desired message and press ENTER The message is sent to the Secretary keyset display and the Secretary station has the option to reply if so desired DIAL 9 W X Y Z 9 DIAL NOTES 1 When the character you want appears on the same dial pad key as the previ o...

Page 54: ...R MSG button Press the NEXT button if there are more than two Secretary stations assigned to that BOSS station all Secretary keysets will be displayed in the case of mul tiple Secretary stations scroll to the desired Secretary press the soft key asso ciated with that Secretary and press NEXT button Scroll to the desired message and press the associated soft key or ENTER The message is sent Executi...

Page 55: ... OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK button Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking OHVA REJECT Your keyset can be programmed with an OHVA Reject REJECT button Pressing this button while receiving an OHVA call will disconnect the voice announcing party and return you to your original ...

Page 56: ...Option Page OR press END to return to idle screen CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows customers using the AME feature to enable password protec tion This will prevent unauthorized users from listening to your messages being left The passcode is the same as your station passcode This feature only applies if there is a Samsung Voicemail card installed in the system and your keys...

Page 57: ... made and features activated by simply dialing the C O line number trunk group access code intercom number or feature access code With the handset on hook press TRANSFER and then dial 110 Dial 031 to turn the Hot Keypad on or 030 to turn it off Press TRANSFER to store your selection SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under Int...

Page 58: ...FER to store your selection From the LCD Press MENU button Scroll to SETUP option press ENTER 55 From the LCD Press MENU button Scroll to SETUP option press ENTER Scroll to STATION ON OFF and press ENTER OR you may dial 6 and immediately enter the option Scroll to HOT KEYPAD press ENTER to change option status Press CANCEL to enter change and return to Main Configuration Menu OR press END to retur...

Page 59: ... EXTENSIONS MOBEX This feature allows you to configure options for any Mobile Extension MOBEX ports that are assigned to you by your telephone system administrator You can turn a port on or off set the telephone number for the port or set the caller ID you will be calling in from The caller ID field has no effect unless you have been authorized as an Executive MOBEX user Check with your telephone ...

Page 60: ...Call for 501 message frm 204 and FWD ALL to 204 keep you in formed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information 59 58 DISPLAY FEATURES DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number Display keyset users can view the name of the called or calling statio...

Page 61: ...cursor is placed correctly before you enter the extender 60 DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will stay in the dis play until the call duration timer comes on automatically or the TIMER button is pressed If the call duration timer is not used the number dialed will be displayed until the call is released transferred or put on hold CALL DURATION TIME...

Page 62: ...other station can view this message and take the appropriate action or respond back with another text message There are 1000 messages assignable to stations in blocks of 10 stored in system memory that can be sent to another display keyset Only the display keysets that are allowed in system programming MMC 611 will receive the TEXT MESSAGE soft key in the display and use this feature Familiarizati...

Page 63: ...lace it on hold before inquiring 2 If you inquire about an outgoing call you will receive a call no longer avail able display CALLER ID SELECTING YOUR CALLER ID DISPLAY Simultaneous display of Caller ID name and number on incoming CO calls on both lines of display keysets is supported on all OfficeServ systems On Transferred CO calls you can decide if you want to see the Caller ID name or Caller I...

Page 64: ...oll to desired option setting Enter TIME via dial pad in 24 hour format Set RING TONE via direction button LEFT RIGHT Each tone is heard Set REPEAT DURATION via direction button Press ENTER when finished 2 ALARM See Alarm Reminder Programming Section 67 Application Program Main Menu Screen 66 REVIEWING PAST CALLER ID CALLS This feature allows you to review CID information for calls sent to your ke...

Page 65: ...mizing Your Keyset Section Station Answering Mode Programming 2 ABSENT MESSAGE See Paging and Messaging Section 3 INTERNAL CALL Select incoming information display from internal caller Number or Name 69 3 DAILY PLANNER See Alarm Reminder Programming Section 4 MEMO PAD Self memo feature Allows you to set text message notes Up to 5 memos may be stored Add NEW MEMO Type in memo on keypad Press MENU b...

Page 66: ...hold and connect you to the next call AUTO TIMER Timer in LCD that monitors call duration HEADSET USE Switches between headset and handset use HOT KEYPAD Allows for dialing without lifting handset first PAGE REJOIN Allows remaining portion of internal page to be played through keyset speaker after handset is replaced RING PREF Allows for automatically answering of calls when handset is lift ed Doe...

Page 67: ...stening to your Message 4 Access Manager See Access Manager 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Mailbox Administration Personal Services See Personal Services Return to Main Menu Samsung Voicemail This section describes how to setup and use the various features available to a Subscriber A Subscriber is a person that has been authorized access to the vari ous fe...

Page 68: ...1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume Menu Prompting 8 Play Menu Options 0 Cancel Return to Executary Change Message Alert 1 Change Pager Notification 2 Review Deleted Messages 3 Review Undelivered Messages 4 Auto ...

Page 69: ...de will tog gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds 77 GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions First time users should read this section as a tutorial You should start with the following steps Access your Subscriber Services Menu You already know...

Page 70: ...heir cur rent status when you access them 79 99 Change playback speed of the recording Not available on OS 7100 or OS IP UMS There are two levels of speed during playback Dialing this code will toggle between the two speeds 0 Play options Pressing this key will play all the menu options available to you from this point 00 Hear the time and date and sender s information of the message you just hear...

Page 71: ... Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is useful if you are frequently traveling or changing the number where you can be reached When Follow Me is activated the transfer will be supervised and confirmed This means that if the call is not answered o...

Page 72: ...s you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your pass word and you will now be logged in 83 Example Hi this is John Smith I m sorry I am not available to answer your call If someone else can help you please enter the extension number now Or to leave me a message press 1 2 Busy Greeting Played to a caller wh...

Page 73: ...age Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only Press 4 to set the destination phone number 2 Pager Notification When this function is activated the Samsung Voicemail will call your beeper service and notify you after each message is left in your v...

Page 74: ...ly reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi E Series 87 86 PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Many of these features must be allowed by the System Administrator 1 Workload Management Allows you to access to al...

Page 75: ...will flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voice mail and optionally answer them The operation of this feature is similar to screening a call o...

Page 76: ...aying a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscriber is using does not support the viewing of TIFF files then the E Mail Gateway for Fax Mail will not work for them until they add some method to view tiff files delivered to their inbox SHORTCUTS C...

Page 77: ...ce Mail Administrator can adjust parameters per sub scriber or group of subscribers that decide how when or if to delete the original voice message after it is sent to the E Mail Server When full synchronization of messages between Voicemail Box and E mail Inbox is required ask your Samsung representative about the OfficeServ IP UMS This is an Internet Protocol based fully synchronized Unified Mes...

Page 78: ..._________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 _________________________ _______________...

Page 79: ...05 2009 ITP 5121D User Guide For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series ITP 5121D Guide Table of Contents Home Page ...

Page 80: ... Privacy Release 28 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages ari...

Page 81: ...ace with LCR 55 Text Messaging 56 57 Caller ID 58 62 ANI 59 62 CLI 59 62 DIALING FEATURES Speed Dialing 29 Programming Personal Speed Dial Numbers 29 30 One Touch Speed Dialing 30 Last Number Redial 30 Manual Retry with Redial 31 Save Number with Redial 31 Chain Dialing 31 Automatic Redial Retry 31 Pulse to Tone Changeover 32 Memo Redialing 32 PAGING AND MESSAGING Making an Internal Page 33 Making...

Page 82: ...y telephone communica tions a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the correct code 1 SPECIAL APPLICATION MENU 63 Menu Options 63 65 Ou...

Page 83: ...IENTATION The ITP model telephones are called IP keysets The IP keyset incorporates buttons or keys that are used to access or activate the many features of your office phone system The ITP 5121D keyset incorporates 21 programmable buttons These 21 buttons are arranged in three rows of seven across the face of the keyset Any of the system features or functions can be programmed to these buttons Th...

Page 84: ...blok Dial Mode when dialing an outside telephone number or internal station number you must press the SEND button to initiate the call This button is also used when reviewing recently received or called numbers and answering incoming calls When reviewing recently received calls continue to press the SEND button for more than 2 seconds and the last outside number called will be redialed The SEND bu...

Page 85: ...50 ms OFF FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beeping tone in...

Page 86: ...keysets are connected to a functioning local IP network The local IP network must be able to communicate with the main processor and MGI card in the OfficeServ 100 OfficeServ 500 or in the OfficeServ 7000 Series systems over IP This is assumed regardless of whether the IP keyset is on a local or remote network 9 ITP 5121D SETUP INITIALIZING THE ITP 5121D Initially the ITP 5121D IP keyset will need...

Page 87: ...n as the ITP 5121D phone is connected to the power supply or Power over Ethernet LAN port When entering the IP setup menu the LCD displays the following options Other items not shown on screen when scrolling down press down on navigation disc Once the IP SETUP MENU is displayed you can move to each menu in the Set Up by using the navigation buttons The UP and DOWN directions buttons in the navigat...

Page 88: ...ve that IP address by pressing the Enter button of navigation button assembly If the 3 NETMASK SET UP menu is selected press ENTER the LCD will dis play the following message and the user can enter a new Netmask IP address 1 NETWORK MODE SET UP 2 IP ADDRESS SET UP INPUT IP ADDRESS PRESS OK xxx xxx xxx xxx INPUT NETMASK PRESS OK xxx xxx xxx xxx NAVIGATING THE MENUS When programming within various m...

Page 89: ...D If the subnet mask address has not been set the display will show nothing Press any dial buttons from 0 9 and button to enter the subnet mask IP address and then save that subnet mask IP address by pressing the Enter button of navigation button assembly If the 4 GATEWAY SET UP menu is selected press ENTER the LCD will dis play the following message and the user can enter a new gateway address Ch...

Page 90: ... and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive dial tone through the speaker OR press SPEAKER receive intercom dial tone and dial a line access code Dial the telephone number Finish the call by replacing the handset or pressing the END button NOTE Y...

Page 91: ...turn it off Press TRANSFER to store your selection 19 18 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ringback tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by replacing the handset or press the END button NOTES 1...

Page 92: ...u wish to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS button Press the HOLD button This will place the call on system hold on an available CALL button or Line Button at the remote station and return you to dial tone NOTES 1 If the destination station does not have any free CALL buttons or line buttons you will hear No More Calls...

Page 93: ...e Automatic Hold feature set If not you must press 23 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with anoth er extension Press the TRANSFER button you will receive transfer dial tone Your call is placed on transfer hold Dial the extension number Co...

Page 94: ... will ring Lift the handset or press the SEND button to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal stations in any order While engaged in a conversation press the CONF button and receive confer ence tone Make another call either intercom or outside press the CON...

Page 95: ...bove except you do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 27 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer desti nation programmed you may set both of these at the same time Dial 604 Receive confirmation tone and hang up NOTE If the Hot Keypad feature has...

Page 96: ...dial list A station may be assigned up to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRANSFER and then dial 105 Dial a speed dial number 00 49 Dial a line or line group access code Dial the telephone number to be stored 24 digits maximum It can include FLASH and PAUSE Press TRANSFER to store the number NOTE If the Hot Key...

Page 97: ...made through the keyset speaker The micro phone is muted 31 For the purposes of pro gramming speed dial num bers the programmable but tons are known as A B C D E and F The A button is not used The B button inserts a flash The C button inserts a pause The D button is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a speed dial number...

Page 98: ...page from a speakerphone by pressing the PAGE key or dialing 55 without lifting the handset ALL PAGE To page all designated keysets in internal zone 0 and all external zones at the same time Lift the handset Press the PAGE button or dial 55 Dial or press the ALL PAGE button After the attention tone make your announcement When the called party answers lift the handset or press the flashing SPEAK ER...

Page 99: ...ns left at your keyset dial 42 plus your extension Your MESSAGE light will go out NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 35 34 NOTES 1 The LED on the PAGE button will only light when an All Page is in progress 2 If allowed by your system administrator you may be able to initiate a page from a speakerph...

Page 100: ...ation that left a message will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received Your MESSAGE light will turn off when all messages have been returned NOTES 1 Display keyset users can view message indications and return them in any order See Viewing Message Indications under Display Features 2 ...

Page 101: ...u can mute the handset transmitter or the microphone during any conversa tion Press the MUTE button It will light red To resume speaking press the MUTE button again The light turns off BACKGROUND MUSIC When a music source is supplied you may listen to music through the speaker in your keyset While on hook press the HOLD button to hear music Press the HOLD button again to turn music off You can set...

Page 102: ...ry station Press the DIVERT button to pass a call while ringing To transfer all calls to the Secretary Press the DIVERT button while the phone is idle The LED will be lit and all calls will ring the secretary The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary the secretary can override the boss DIVERT GROUP LISTENING When you are engaged on a call and yo...

Page 103: ... voice announcing to a station close to you use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK button Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking 42 OHVA REJECT Your keyset can be programmed with an OH...

Page 104: ...Press TRANSFER to store your selection 45 44 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows customers using the AME feature to enable password protec tion This will prevent unauthorized users from listening to your messages being left The passcode is the same as your station passcode This feature only applies if there is a Samsung Voicemail card installed in the system and your keyset ha...

Page 105: ...o store your selection 47 46 Your keyset may be equipped with a Headset mode button If it is so equipped pressing this button while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the button while the light is lit will cause the keyset to return to handset mode and the light will go out HOT KEYPAD On your phone system your keyset...

Page 106: ...sers calling this MOBEX port Press TRANSFER to store your selection and exit programming To set the caller ID of the location you will be calling in from Press TRANSFER and then dial 126 Dial your station pass code Dial the number of the port you wish to configure 1 5 you may also use the Volume Up and Volume Down keys to select a port and press the right soft key to confirm Dial 1 to select the c...

Page 107: ...feature keys and ac cess codes Pressing one of these buttons has the same effect as pressing a pro grammable button These buttons are called soft keys as their functions are not fixed They change to present you with the best options for that call condition The use of soft keys allows the programmable buttons to be used for more DSS and speed dial buttons The SCROLL button is used to display option...

Page 108: ...e cases invaluable Displays like CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message frm 204 and FWD ALL to 204 keep you in formed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information DISPLAY NUMBER DIALED Display keysets begin showing digi...

Page 109: ... press ing the BSPC soft key as many times as necessary 55 DIAL 7 P Q R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL NOTES 1 When the character you want appears on the same dial pad key as the previ ous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL To cancel an individual alarm and reminder message Press TRANSFER and then dial 112 Dial alarm numb...

Page 110: ... REMINDER MESSAGES for instructions on how to enter charac ters to create a text message Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN button to scroll to the desired message then press SEND The basics steps in text messaging are 1 Press TMSG soft key to begin text messaging 2 Dial th...

Page 111: ...iew first With the handset on hook press TRANSFER and then dial 119 Dial 0 for CID options 1 for ANI options or 2 for CLI options Dial 0 if you do not wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first Press TRANSFER to exit and store your selection 59 58 CALLER ID WHAT IS CALLER ID Caller ID is the name given to the telephone company provided feature that de liver...

Page 112: ...the REVIEW button 61 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT button to display the Caller ID information associated with the call in queue at your keyset Either the CID name or CID number will show in the display depending on your Name Number selection To view Caller ID information for calls that have been ...

Page 113: ...keyset You may return the call directly from the displayed sta tus Scroll or dial option number 1 Outgoing Call Log Press ENTER Scroll to the desired PHONE NUMBER and press the SEND button to automatically dial the number OR Press CANCEL to return to Main Menu OR Press END to exit programming 2 INCOMING LOGS Allows you to view a list of the 30 most recent incoming calls to the keyset You may retur...

Page 114: ...mber directly from the displayed status Scroll or dial option number 3 Speed Dial Press ENTER Scroll to option or dial desired option 1 Personal Speed 2 System Speed Press ENTER OR Scroll to the desired number and press the SEND button to automatical ly dial the number OR Press CANCEL to return to main menu OR Press END to exit programming 4 DIRECTORY DIAL Allows you to search for station speed sy...

Page 115: ...ices Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring the voicemail VMMSG Enter your personal password when prompted the default password is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environment Dial the phone number that will be answered by the voicemail The main greeting will answ...

Page 116: ...ssign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume Menu Prompting 8 Play Menu Options 0 Cancel Return to Executary Change Message Alert 1 Change Pager Notification 2 Review Deleted Messages 3 Review Undelivered Messages 4 Auto Pla...

Page 117: ...ode will tog gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions First time users should read this section as a tutorial You should start with the following steps Access your Subscriber Services Menu You already know h...

Page 118: ...n their cur rent status when you access them 99 Change playback speed of the recording Not available on OS 7100 or OS IP UMS There are two levels of speed during playback Dialing this code will toggle between the two speeds 0 Play options Pressing this key will play all the menu options available to you from this point 00 Hear the time and date and sender s information of the message you just hear...

Page 119: ... set how long the new destination Designated Location will be active This number may be an internal or external number This is useful if you are frequently traveling or changing the number where you can be reached When Follow Me is activated the transfer will be supervised and confirmed This means that if the call is not answered or if rejected by the Subscriber at the designated location it will ...

Page 120: ...alls you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your pass word and you will now be logged in Example Hi this is John Smith I m sorry I am not available to answer your call If someone else can help you please enter the extension number now Or to leave me a message press 1 2 Busy Greeting Played to a caller wh...

Page 121: ...sage Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only Press 4 to set the destination phone number 2 Pager Notification When this function is activated the Samsung Voicemail will call your beeper service and notify you after each message is left in your ...

Page 122: ... reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the Samsung Voicemail 81 80 PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Many of these features must be allowed by the System Administrator 1 Workload Management Allows you to access to ...

Page 123: ... will flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voicemail and optionally answer them The operation of this feature is similar to screening a call o...

Page 124: ...ing a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscriber is using does not support the viewing of TIFF files then the E Mail Gateway for Fax Mail will not work for them until they add some method to view tiff files delivered to their inbox SHORTCUTS Cal...

Page 125: ...ce Mail Administrator can adjust parameters per sub scriber or group of subscribers that decide how when or if to delete the original voice message after it is sent to the E Mail Server When full synchronization of messages between Voicemail Box and E mail Inbox is required ask your Samsung representative about the OfficeServ IP UMS This is an Internet Protocol based fully synchronized Unified Mes...

Page 126: ..._________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 _________________________ _______________...

Page 127: ...05 2009 ITP 5107S User Guide For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series ITP 5107S Guide Home Page Table of Contents ...

Page 128: ... Privacy Release 27 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages ari...

Page 129: ...CR 54 Text Messaging 55 56 Caller ID 57 61 ANI 58 61 CLI 58 61 DIALING FEATURES Speed Dialing 28 Programming Personal Speed Dial Numbers 28 29 One Touch Speed Dialing 29 Last Number Redial 29 Manual Retry with Redial 30 Save Number with Redial 30 Chain Dialing 30 Automatic Redial Retry 30 Pulse to Tone Changeover 31 Memo Redialing 31 PAGING AND MESSAGING Making an Internal Page 32 Making an Extern...

Page 130: ...frequently used features Learning to use your keyset correctly will make everyday telephone communica tions a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company t...

Page 131: ... Second Intervals 2 THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called IP keysets The IP keyset incorporates buttons or keys that are used to access or activate the many features of your office phone system The ITP 5107S keyset incorporates 7 programmable buttons Any of the system features or functions can be programmed to these buttons The three buttons above the row of p...

Page 132: ...M TONES The system provides several tones to assist you Some of these tones are already familiar to you 5 4 Intercom Dial Tone A steady tone that indicates you can begin dialing DIAL TONE CONTINUOUS Ringback Tone Indicates the station you dialed is ringing RINGBACK TONE 1000 ms ON 3000 ms OFF CONTINUOUS Busy Tone Indicates the station you dialed is busy BUSY TONE 500 ms ON 500 ms OFF CONTINUOUS DN...

Page 133: ...a LAN connection that provides power over the ethernet The ITP 5107S supports the power over ethernet feature when it is connected to a IEEE 802 3af compliant LAN switch or power injector port IMPORTANT NOTE To prevent damaging the keyset only use the Power Adapter that came with the 5107S keyset This manual assumes that the ITP keysets are connected to a functioning local IP network The local IP ...

Page 134: ...erate within the users network The Setup Menu is also used to make changes to the keyset in the event that the system information should change The option chosen via scroll key will be highlighted The station numbers will be automatically set by the OfficeServ 100 OfficeServ 500 and the OfficeServ 7000 Series systems once the necessary information has been entered into the IP keyset Enter ID and p...

Page 135: ... settings 8 REBOOT This option reboots the ITP 10 SETTING HOT DESKING IDLE LOGIN Hot Desking allows you to log in and out of your ITP 5107S without rebooting From the Main Menu select 6 PHONE SETUP to turn Hot Desking on or off Select 1 IDLE MODE Enter 1 to allow Hot Desking Enter 0 to deny Hot Desking Press SPEAKER Press HOLD SETTING THE NETWORK PARAMETERS Utilize the following programming steps ...

Page 136: ...and press SPEAKER the LCD will display this message and the user can enter its IP address Check if there is any currently saved IP address of the phone on the LCD If the IP address has not been set the LCD displays nothing The user can enter the IP address using 0 9 dial buttons and button for entering a Save that IP address by pressing the SPEAKER button Use the HOLD button to backspace Select th...

Page 137: ...e Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before dialing ANSWERING AN OUTSIDE CALL Lift the handset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the FLASHING CALL button to automatically answer on the speakerphone NOTE If a call is flashing at your keyset but not ringing...

Page 138: ...TO ANS CO must be set ON 16 RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on your keyset the FLASH button may be programmed to recall dial tone SENDING A FLASH While on an outside call press the FLASH button to send a flash to the telephone company This is required for some cus...

Page 139: ...receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON Press the CAMP button or dial 45 The called station will receive off hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your call is wait ing Wait for the called party to answer The called station must release its first call or place it on hold before answer ing y...

Page 140: ... when the called station hangs up or you can press TRANSFER to return to the outside party If you wish to send the call to another extension without waiting for the 21 20 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line button at other keysets it will flash red at those keysets To take the caller off h...

Page 141: ...rs in the conference will be disconnected You may now speak with each caller privately and transfer them as usual or reestablish another conference 23 first station to hang up simply press another DSS button OR Press the CALL button or C O line button to return to the outside party and begin the transfer process again When you are transferring a call to a keyset set for Voice Announce or Auto Answ...

Page 142: ...on group of stations or an external telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER buttons press one to turn that forward feature on A steady red light reminds you what for ward condition is activated You can clear all call forward conditions set at your station by lifting the handset and dialing 600 FORWA...

Page 143: ...t YES or NO Press TRANSFER to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus the extension number of the ringing phone If you have a DP key assigned with a station number you only need to press this DP key with the flashing light to answer this ringing station NOTE If the Hot Keypad feature has been turned off you must first...

Page 144: ...g LAST NUMBER REDIAL To redial the last telephone number you dialed press the REDIALbuttonordial 19 NOTES 1 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 2 Redial does not apply to intercom calls 29 A B C D E F 28 DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system wid...

Page 145: ...mmed with Call Log Blocks then the Redial will access the call log when pressed SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR button before hanging up To redial this saved number at any time press the SNR button or dial 17 The same line will be selected for you NOTES 1 If the Hot Keypad feature has been turned off you must first lift the handset or press th...

Page 146: ...t retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing 32 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle ...

Page 147: ...ically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked call Dial 10 plus the number that was announced If you have a PAGPK button press it and dial the number that was announced If you have a PARK button press it and dial the announced orbit number You will...

Page 148: ...Press TRANSFER and then dial 112 Dial the alarm number 1 2 or 3 Dial the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock Dial 0 NOT SET 1 TODAY ONLY or 2 DAILY to select the alarm type 37 36 CONVENIENCE FEATURES LOGGING IN AND OUT If enabled your ITP 5107S telephone may require you to log in before making or receiving calls In these cases ...

Page 149: ...unt code Account codes may be a maximum of 12 digits may be used if the account code is to be less than 12 characters you may end the code by pressing or the right soft key The type of code used is determined by your telephone system administrator Codes can be entered before or during a call as follows 39 Press TRANSFER to save Repeat for each alarm if needed To cancel individual alarms Press TRAN...

Page 150: ...ing to your original call This will disconnect the OHVA call NOTES 1 When you are voice announcing to a station close to you use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 41 To enter an account code before placing the call Press your ACC key or dial 47 Dial the account code or bin number You will receive a confirmation tone and display When ...

Page 151: ...be four characters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new passcode OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK button Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the bl...

Page 152: ...nswer When a CO call arrives at your station and this option set for ON your phone will sound two beeps the same as when a screened transfer is completed and you will be SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions While on hook press TRANSFER and then dial 103 Dial 0 for Ringing 1 for Auto Answer o...

Page 153: ... are assigned to you by your telephone system administrator You can turn a port on or off set the telephone number for the port or set the caller ID you will be calling in from The caller ID field has no effect unless you have been authorized as an Executive MOBEX user Check with your telephone system administrator for further details on your specific system configuration To set the phone number a...

Page 154: ...categories The symbol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL button to display these additional options User instructions will be displayed in lower case letters Options assigned to soft keys will be in upper case letters DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension numb...

Page 155: ...ction TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time 51 CALL LOG The system can log both incoming and outgoing calls placed from or to your tele phone ...

Page 156: ...tions before you return them With the handset on hook press the MESSAGE button with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations that left mes sage indications Use the soft keys to reply clear or advance to the next mes sage ALARM REMINDER MESSAGES See also Special Application Menu Name Search ...

Page 157: ... listen to your caller while repeating steps 2 The following example will better demonstrate how to useText Messaging In this example station 201 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message STATION 201 LINDA STATION 205 JOHN received a call on line 702 is talking on line 701 Talking on line 702 702 01 15 701 05 25 CONF...

Page 158: ... lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF AREA The caller is calling from an area that cannot provide Caller ID information for example international calls or he she is calling from a typ...

Page 159: ...ilable at the time a call comes in this is the message you will see on your display NOTE The Caller ID features may require optional software and or hardware Please see your service and installation company for details WHAT IS ANI T1 E M NOT SUPPORTED ON THE OS 7100 ANI Automatic Number Identification is a feature offered by some telephone service providers that provides the calling party s teleph...

Page 160: ...t this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 If you inquire about an outgoing call you will receive a call no longer avail able display REVIEWING PAST CALLER ID CALLS This feature allows you to review CID information for cal...

Page 161: ...istening to your Message 4 Access Manager See Access Manager 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Mailbox Administration Personal Services See Personal Services Return to Main Menu 62 Samsung Voicemail This section describes how to setup and use the various features available to a Subscriber A Subscriber is a person that has been authorized access to the vari ou...

Page 162: ...1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume Menu Prompting 8 Play Menu Options 0 Cancel Return to Executary Change Message Alert 1 Change Pager Notification 2 Review Deleted Messages 3 Review Undelivered Messages 4 Auto ...

Page 163: ...ode will tog gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions First time users should read this section as a tutorial You should start with the following steps Access your Subscriber Services Menu You already know h...

Page 164: ...n their cur rent status when you access them 99 Change playback speed of the recording Not available on OS 7100 or OS IP UMS There are two levels of speed during playback Dialing this code will toggle between the two speeds 0 Play options Pressing this key will play all the menu options available to you from this point 00 Hear the time and date and sender s information of the message you just hear...

Page 165: ...e 1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is useful if you are frequently traveling or changing the number where you can be reached When Follow Me is activated the transfer will be supervised and confirmed This means that if the call is not answere...

Page 166: ...alls you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your pass word and you will now be logged in Example Hi this is John Smith I m sorry I am not available to answer your call If someone else can help you please enter the extension number now Or to leave me a message press 1 2 Busy Greeting Played to a caller wh...

Page 167: ...sage Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only Press 4 to set the destination phone number 2 Pager Notification When this function is activated the Samsung Voicemail will call your beeper service and notify you after each message is left in your ...

Page 168: ... reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the Samsung Voicemail 77 76 PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Many of these features must be allowed by the System Administrator 1 Workload Management Allows you to access to ...

Page 169: ...mail message light on your keyset will flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voicemail and optionally answer them The operation of this feature...

Page 170: ...ing a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscriber is using does not support the viewing of TIFF files then the E Mail Gateway for Fax Mail will not work for them until they add some method to view tiff files delivered to their inbox SHORTCUTS Cal...

Page 171: ...ce Mail Administrator can adjust parameters per sub scriber or group of subscribers that decide how when or if to delete the original voice message after it is sent to the E Mail Server When full synchronization of messages between Voicemail Box and E mail Inbox is required ask your Samsung representative about the OfficeServ IP UMS This is an Internet Protocol based fully synchronized Unified Mes...

Page 172: ..._________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 _________________________ _______________...

Page 173: ...05 2009 DS 5000 Series User Guide For OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series DS 5000 Guide Table of Contents Home Page ...

Page 174: ... 22 Privacy Release 23 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages ...

Page 175: ... 50 Backspace with LCR 50 Text Messaging 51 52 Caller ID 53 56 ANI 54 56 CLI 54 56 DIALING FEATURES Speed Dialing 24 Programming Personal Speed Dial Numbers 24 25 One Touch Speed Dialing 25 Last Number Redial 25 Manual Retry with Redial 26 Save Number with Redial 26 Chain Dialing 26 Automatic Redial Retry 26 Pulse to Tone Changeover 27 Memo Redialing 27 PAGING AND MESSAGING Making an Internal Page...

Page 176: ...ogramming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the correct code 1 SPECIAL APPLICATION MENU 58 Menu Options 58 60 Outgoing Call Log 58 Incoming Call Log 58 Speed Dial 59 Directory Dial 59 Forward Set 59 Alarm Reminder 60 Samsung Voicemail 60 Subscriber Service...

Page 177: ... KNOW USER ORIENTATION The DS Series keysets incorporate buttons or keys that are used to access or acti vate the many features of your office phone system The DS 5021D keysets incor porate 21 programmable buttons These 21 buttons are arranged in three rows of seven across the face of the keyset Any of the system features or functions can be programmed to these buttons The three buttons above the ...

Page 178: ...Mode when dialing an outside telephone number or internal station number you must press the SEND button to initiate the call This button is also used when reviewing recently received or called numbers and answering incoming calls When reviewing recently received calls continue to press the SEND button for more than 2 seconds and the last outside number called will be redialed The SEND button opera...

Page 179: ...NSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FOR THREE SECONDS LCD ...

Page 180: ...mmable Buttons 7 DS 5007S 8 DS 5064B AOM 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features KEYSET DAUGHTER MODULE 5021D 5014D ONLY DS 5021D keysets can have one type of daughter module installed to enhance the operation of the keyset the FDBF The standard speakerphone mode of operat...

Page 181: ...the handset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the SEND but ton to automatically answer on the speakerphone NOTE If a call is flashing at your keyset but not ringing you must press the flash ing button to answer UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device To answer calls ringing t...

Page 182: ... answered handsfree AUTO ANS CO must be set ON 12 RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on your keyset the FLASH button may be programmed to recall dial tone SENDING A FLASH While on an outside call press the FLASH button to send a flash to the telephone company This is...

Page 183: ...ion and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON Press the CAMP button or dial 45 The called station will receive off hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your call is wait ing Wait for the called party to answer The called station must release its first call or place it on hold before answ...

Page 184: ... line when the called station hangs up or you can press TRANSFER to return to the outside party If you wish to send the call to another extension without waiting for the 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line button at other keysets it will flash red at those keysets To take the caller ...

Page 185: ...You may now speak with each caller privately and transfer them as usual or reestablish another conference 19 first station to hang up simply press another DSS button OR Press the CALL button or C O line button to return to the outside party and begin the transfer process again When you are transferring a call to a keyset set for Voice Announce or Auto Answer the transferred call will always ring N...

Page 186: ...ion group of stations or an external telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER buttons press one to turn that forward feature on A steady red light reminds you what for ward condition is activated You can clear all call forward conditions set at your station by lifting the handset and dialing 600 FORW...

Page 187: ...ct YES or NO Press TRANSFER to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus the extension number of the ringing phone If you have a DP key assigned with a station number you only need to press this DP key with the flashing light to answer this ringing station NOTE If the Hot Keypad feature has been turned off you must firs...

Page 188: ...efore you begin dialing 2 Redial does not apply to intercom calls 25 A B C D E F 24 DIALING FEATURES All DIALING FEATURES instructions are written to support Overlap Dialing mode This is the technical name for dialing from a telephone as it has been for many years In recent years the cell phone industry has changed the cell phones to use Enblock Dialing With this dialing mode all the digits are di...

Page 189: ...ammed with Call Log Blocks then the Redial will access the call log when pressed SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR button before hanging up To redial this saved number at any time press the SNR button or dial 17 The same line will be selected for you NOTES 1 If the Hot Keypad feature has been turned off you must first lift the handset or press t...

Page 190: ...intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing AUTOMATIC PARK WITH PAGE BUTTON While in conversation press the PAGE button The call is automatically parked at your station 28 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition Lift ...

Page 191: ...ired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked call Dial 10 plus the number that was announced If you have a PAGPK button press it and dial the number that was announced If you have a PARK button press it and dial the announced orbit number You will be connected to the parked call NOTES 1 If the call is not re...

Page 192: ... message See Alarm Reminder Messages under Display Features 33 32 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND button or dial 401 The DND button lights steady red to remind you of this mode To cancel DND press the DND button again or dial 400 The DND light turns off You can make calls while in the DND mode NOTES 1 If t...

Page 193: ...e call press the ACC key or press TRANSFER followed by 47 Dial the account number or bin number if you are entering an account code you will need to press your ACC key or right soft key to finalize the entry NOTE If you make an error simply repeat the procedure with the correct code Only the most recent account code dialed will be recorded 35 ANSWERING THE DOOR PHONE When you are programmed to rec...

Page 194: ...tton again to exit the group and turn the light off Repeat as necessary If you do not have an IN OUT button Dial the IN OUT access code number ________________ then the group number then 0 to exit the group or 1 to enter the group 37 LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away You can unlock it when you return Your default station passcode is 123...

Page 195: ...ies While on hook press TRANSFER and then dial 111 Dial 1 8 or press the UP and DOWN buttons to hear each tone When you hear the tone that you prefer press TRANSFER to save it NOTE Specific lines or stations may be programmed to ring with a different tone than what you have selected for your keyset CHANGE YOUR PASSCODE From the factory your station passcode is 1234 You can change your station pass...

Page 196: ...preference off you must press the flashing button to answer a call allowing you to answer calls in the order you choose With the handset on hook press TRANSFER and then dial 110 Dial 061 to turn ring preference on or 060 to turn it off Press TRANSFER to store your selection SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Cal...

Page 197: ...to store your selection and exit programming 43 AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer When a CO call arrives at your station and this option set for ON your phone will sound two beeps the same as when a screened transfer is completed and you will be connected to the CO call In order for this option to work the station must also be program...

Page 198: ... as the last character on the lower line of the display indicates that there are additional options Press the SCROLL button to display these additional options User instructions will be displayed in lower case letters Options assigned to soft keys will be in upper case letters DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number Display keyset users can vie...

Page 199: ...e this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time 47 CALL LOG See also Special Application Menu Outgoing Call Log The system can log both incoming and outgoing calls placed from or to your tele ph...

Page 200: ...h the handset on hook press the MESSAGE button with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations that left mes sage indications Use the soft keys to reply clear or advance to the next mes sage Press the END button to return your keyset to the idle condition ALARM REMINDER MESSAGES See also Spec...

Page 201: ...d listen to your caller while repeating steps 2 The following example will better demonstrate how to useText Messaging In this example station 201 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message STATION 201 LINDA STATION 205 JOHN received a call on line 702 is talking on line 701 Talking on line 702 702 01 15 701 05 25 CON...

Page 202: ...e lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF AREA The caller is calling from an area that cannot provide Caller ID information for example international calls or he she is calling from a ty...

Page 203: ...vailable at the time a call comes in this is the message you will see on your display NOTE The Caller ID features may require optional software and or hardware Please see your service and installation company for details WHAT IS ANI T1 E M NOT SUPPORTED ON OS 7100 ANI Automatic Number Identification is a feature offered by some telephone service providers that provides the calling party s telephon...

Page 204: ...u can return to the idle condition by pressing IGNORE If you are on a call Press the INQUIRE button Your existing call will go on hold OR Press the CID button and then the INQUIRE soft key to place the first call on hold Dial the trunk number You may now answer the call by pressing the ANS button OR You may use NND to view more information about this call OR You can return to the idle condition by...

Page 205: ...an be accomplished via the LCD programming These features and functions can be accessed by pressing the MENU button Follow the user instructions below to utilize these features and functions After pressing the MENU button use the direction button to scroll to the desired menu option Press ENTER to access the menu To navigate within the menu you may scroll to the desired option function or dial the...

Page 206: ... outside the office The basic operation is the same but the access method will be different See the Samsung Voicemail Subscriber Services Menu Diagram for more details Note that some features and prompts detailed here may not be available to all Subscribers See your System Administrator if you have questions about feature availability 2 ALL FWD NO 3 BUSY FWD NO 4 NOANS FWD NO 5 DND FWD NO 0 FWD CA...

Page 207: ... and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume Menu Prompting 8 Play Menu Options 0 Cancel Return to Executary Change Message Alert 1 Change Pager Notification 2 Review Deleted Messages 3 Review Undelivered Messages 4 Auto Play New...

Page 208: ... PAUSE RESUME 65 64 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring the Samsung Voicemail VMMSG Enter your personal password when prompted the default password is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environment Dial the...

Page 209: ...AL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system 5 Return the...

Page 210: ...e Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can contain up to 9 preprogrammed telephone numbers The Find Me feature only use the first five 7 Night Intercept This feature is dependent on your weekly availabil...

Page 211: ...ne else can help you please enter the extension number now Or to leave me a message press 1 71 70 then play your primary No Answer greeting during the day when you are available and will NOT ring your extension but simply play your Night greet ing during the night when you are not available Note This does NOT use the Day and Night schedules of the phone system It is solely controlled by the Subscr...

Page 212: ...ect a greeting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorded and return to the previous menu record the greeting again or exit without saving the greeting Note If you record only the greeting assigned to the No Answer Call Coverage Condition then th...

Page 213: ... feature must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of your Subscriber Settings see next section 74 This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient 5 Auto Play New Messages If this option is enab...

Page 214: ...ilbox and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker 77 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings that are rarely changed Use these when you initially set up your personal Subscriber...

Page 215: ...sage information or help Viewing Mailbox Contents If you have new messages in addition to the Terminal Status Indicator TSI you will be able to use the keyset displays and soft keys to communicate with the Samsung Voicemail E MAIL GATEWAY EMG The E Mail Gateway feature integrates your voicemail box with your email client No matter what email client software you are using or where you use it you ca...

Page 216: ...O attachments notifying you that you have a voice and or fax mail message in yourVoicemail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you can have multiple e mail addresses a maximum of 5 valid email addresses E Message Notification can be set to one e mail address while E Message Delivery is set to different e mail address Functionality...

Page 217: ...________________________ 49 _________________________ _________________________ 83 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _____________...

Page 218: ...DS 5000 Home Page Table of Contents ...

Page 219: ... guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Home Page iDCS Guide Table of Contents ...

Page 220: ...er Modes 16 Busy Station Callback 17 Busy Station Camp on 17 Calling Your System Operator 18 CALL PROCESSING Holding Calls 19 20 Transferring Calls 20 21 Transfer with Camp On 21 Transfer to Voicemail 21 Call Waiting 21 Conference Calls 22 Copyright 2006 2009 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electron...

Page 221: ...Message Indications 50 Alarm Reminder Messages 50 51 Personal Speed Dial Names 51 Station Names 51 Forwarding Calls 23 25 Call Pickup 25 My Group Pickup 25 Privacy Release 26 DIALING FEATURES Speed Dialing 27 Programming Personal Speed Dial Numbers 27 28 One Touch Speed Dialing 28 Last Number Redial 28 Manual Retry with Redial 29 Save Number with Redial 29 Chain Dialing 29 Automatic Redial Retry 2...

Page 222: ...ements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the correct code 1 Managing Key Assignments 52 LCR with Clear 52 Backspace with LCR 52 Text Messaging 53 54 Caller ID 55 59 ANI 56 59 CLI 56 59 iDCS 64B MODULE WITH KEYSET 60 Samsung Voicemail 61 Subscriber Services Menu Diagram...

Page 223: ...THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone system The keys with paper designation strips are programmable keys This means they can be pro grammed for a specific function on your keyset and that same button can be something different on another keyset See the syste...

Page 224: ...y short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FOR THREE SECONDS Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS ...

Page 225: ... ringing 6 iDCS 18D KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volume 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 18D 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status SOFT KEYS Used to activate features via the display SCROLL KEY Used to scroll through dis plays 10 PROGRAMMABLE KEYS W...

Page 226: ...3 64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features iDCS 14B STRIP 9 Home Page iDCS Keyset Table of Contents ...

Page 227: ...port that supports 2B D operation your installing company can determine this you may install a daugh ter module that provides a Digital Line Interface DLI port for connection of a dig ital station device such as a keyset or 64 button module iDCS KDB SINGLE LINE INTERFACE FKDBS NOT SUPPORTED ON OS 7100 If your keyset is connected to a Digital Line Interface DLI port that supports 2B D operation you...

Page 228: ...le into the keyset and the other end into the 14 button strip Place the support bracket over the ribbon cable and secure with the six screws provided Reattach the base pedestal ADDING A KEYSET DAUGHTERBOARD MODULE Place the keyset face down on a flat surface Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset ...

Page 229: ...ess an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive dial tone through the speaker OR press SPEAKER receive intercom dial tone and dial a line access code Dial the telephone number Finish the call by replacing the handset or pressing the ANS RLS key NOTE You wil...

Page 230: ... Press TRANSFER to store your selection 17 16 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ringback tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by replacing the handset or pressing the ANS RLS key NOTES 1 If you...

Page 231: ...ess the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets To retrieve the call press the flashing green line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRANSFER and a dial the station number or ...

Page 232: ...et or press the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold 21 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with anoth er extension Press the TRANSFER key you will receive transfer dial tone Your call is placed on transfer...

Page 233: ...in dialing CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal stations in any order While engaged in a conversation press the CONF key and receive conference tone Make another call either intercom or outside press the CONF key and receive conference tone Make another call or press the CONF key to join all parties Repeat the l...

Page 234: ... do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 25 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer desti nation programmed you may set both of these at the same time Dial 604 Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned of...

Page 235: ...d 24 digits maximum It can include FLASH and PAUSE Press TRANSFER to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing Transfer Speaker A B C D E F A C E Transfer Speaker VOLUME B D F 28D KEYSET 18D KEYSET DEFAULT PROGRAMMING KEYS LAYOUT 8D KEYSET DEFAULT PROGRAMMING KEYS LAYOUT PRIVACY RELEASE This...

Page 236: ...eing made through the keyset speaker The micro phone is muted 29 For the purposes of programming speed dial numbers the programmable keys are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inserts a pause The D key is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a speed di...

Page 237: ...e from a speakerphone by pressing the PAGE key or dialing 55 without lifting the handset ALL PAGE To page all designated keysets in internal zone 0 and external page zones at the same time Lift the handset Press the PAGE key or dial 55 Dial or press the ALL PAGE key After the attention tone make your announcement When the called party answers lift the handset or press the flashing SPEAK ER to begi...

Page 238: ...extension Your MESSAGE light will go out NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing 33 32 NOTES 1 The LED on the PAGE key will only light when an All Page is in progress 2 If allowed by your system administrator you may be able to initiate a page from the speakerphone by pressing the PAGE key or dialing 55 wi...

Page 239: ...ESSAGE key or dial 43 The first station that left a message will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received Your MESSAGE light will turn off when all messages have been returned NOTES 1 Display keyset users can view message indications and return them in any order See Viewing Message Ind...

Page 240: ... after pressing the BOSS key EXECUTIVE DIVERT When the executive station is in the DIVERT mode all of his her calls will ring the secretary station Press the DIVERT key to pass a call while ringing 37 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your PC Press the EP key for that station on your keyset and the call is...

Page 241: ...handset you may want other people to hear the distant party s voice over the speaker Press the LISTEN key to turn on the speaker The microphone is not in use so the distant party does not hear other parties present in your office Press LISTEN again to turn the speaker off and resume private conversation Repeat if necessary NOTE Depending on speaker volume and the acoustics of your office it may be...

Page 242: ...y be accomplished when an AOM is attached to your phone 2 If the MUTE key on the AOM is lit you must press the AOM s SPK key to answer the OHVA call OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK key Pressing this key will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking OHVA REJECT Your keyset can be programmed with an OHVA Reje...

Page 243: ...the handset on hook press TRANSFER and then dial 110 Dial 021 to use the headset or 020 to use the handset Press TRANSFER to store your selection 43 42 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows customers using the AME feature to enable password protec tion This will prevent unauthorized users from listening to your messages being left The passcode is the same as your station passcod...

Page 244: ...RANSFER to store your selection 45 44 Your keyset may be equipped with a Headset mode key If it is so equipped press ing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out HOT KEYPAD On your phone system your keyse...

Page 245: ...ls directed to you differently than calls directed to your group CONFIGURE MOBILE EXTENSIONS MOBEX This feature allows you to configure options for any Mobile Extension MOBEX ports that are assigned to you by your telephone system administrator You can turn a port on or off set the telephone number for the port or set the caller ID you will be calling in from The caller ID field has no effect unle...

Page 246: ... Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time 49 CALL LOG This system can log both incoming and outgoing calls placed from or to your tele phone You must have a LOG...

Page 247: ...ith the handset on hook press the MESSAGE key with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations that left mes sage indications Use the soft keys to reply clear or advance to the next mes sage Press the ANS RLS key to return your keyset to the idle condition ALARM REMINDER MESSAGES When you use ...

Page 248: ...us call progress condition At all times after step 1 you can talk and listen to your caller while repeating steps 2 The example on the following page will better demonstrate how to use Text Messaging In this example station 201 is making an off hook voice announce ment to station 205 who after hearing the announcement will respond with a text message MANAGING KEY ASSIGNMENTS You can view your key ...

Page 249: ...states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF AREA The caller is calling from an area that cannot provide Caller ID information for example international calls or he she is calling from a type of circuit that cannot provide Caller ID information for example some...

Page 250: ... your display NOTE The Caller ID features may require optional software and or hardware Please see your service and installation company for details WHAT IS ANI T1 E M NOT SUPPORTED ON OS 7100 ANI Automatic Number Identification is a feature offered by some telephone service providers that provides the calling party s telephone number This service is only available on E M Tie Lines on a T1 digital...

Page 251: ...the INQUIRE key Your existing call will go on hold OR Press the CID key and then the INQUIRE soft key to place the first call on hold Dial the trunk number You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned ...

Page 252: ...nswer Busy and Blocked are the most com monly used Call Conditions This guide can be used by Subscribers from within the office or from telephones outside the office The basic operation is the same but the access method will be different See the Subscriber Services Menu Diagram for more details Note that some features and prompts detailed here may not be available to all Subscribers See your Syste...

Page 253: ...ssign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume Menu Prompting 8 Play Menu Options 0 Cancel Return to Executary Change Message Alert 1 Change Pager Notification 2 Review Deleted Messages 3 Review Undelivered Messages 4 Auto Pla...

Page 254: ...TION 8 PAUSE RESUME 65 64 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring the voicemail VMMSG Enter your personal password when prompted the default password is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environment Dial the p...

Page 255: ...AL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system 5 Return the...

Page 256: ... locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can contain up to 9 preprogrammed telephone numbers The Find Me feature only use the first five 7 Night Intercept This feature is dependent on your weekly availability schedule which is entered in Perso...

Page 257: ...ak with you at this time If someone else can help you please enter the extension number now Or to leave me a message press 1 71 70 available and will NOT ring your extension but simply play your Night greet ing during the night when you are not available Note This does NOT use the Day and Night schedules of the phone system It is solely controlled by the Subscriber s Availability Schedule 8 Pause ...

Page 258: ...reeting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorded and return to the previous menu record the greeting again or exit without saving the greeting Note If you record only the greeting assigned to the No Answer Call Coverage Condition then that gree...

Page 259: ...eature must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of your Subscriber Settings see next section 74 This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient 5 Auto Play New Messages If this option is enable...

Page 260: ...and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker 77 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings that are rarely changed Use these when you initially set up your personal Subscriber setti...

Page 261: ...ge information or help Viewing Mailbox Contents If you have new messages in addition to the Terminal Status Indicator TSI you will be able to use the keyset displays and soft keys to communicate with the Samsung Voicemail E MAIL GATEWAY EMG The E Mail Gateway feature integrates your voicemail box with your email client No matter what email client software you are using or where you use it you can ...

Page 262: ...attachments notifying you that you have a voice and or fax mail message in yourVoicemail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you can have multiple e mail addresses a maximum of 5 valid email addresses E Message Notification can be set to one e mail address while E Message Delivery is set to different e mail address Functionality W...

Page 263: ...______________________ 49 _________________________ _________________________ 83 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _______________...

Page 264: ...Home Page iDCS Keyset Table of Contents ...

Page 265: ...o reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide for OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series Home Page Standard Guide Table of Cont...

Page 266: ...lback 5 INTERCOM CALLS Calling Other Stations 6 Answering Intercom Calls 6 Busy Station Callback 6 Busy Station Camp on 6 Calling Your System Operator 7 CALL PROCESSING Holding Calls 8 Transferring Calls 9 Transfer with Camp On 9 Transfer Cancel 9 Transfer Recall 9 Call Waiting 10 Setting Up a Conference 10 Forwarding Your Calls 10 12 Call Pickup 12 Standard Guide Home Page Table of Contents ...

Page 267: ...ed on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the correct code 1 DIALING FEATURES Speed Dialing 13 Programming Personal Speed Dial Numbers 13 Last Number Redial 13 Save Number...

Page 268: ...OfficeServ 7000 Series systems with dial tone This is also referred to as internal or intercom dial tone To get an outside line from the tele phone company dial an access code usually the digit 9 To call another station in your system simply dial its extension number See your system directory list for other access codes and extension numbers HOOKFLASH Throughout this guide you will see references ...

Page 269: ...grammed to require an authorization code before making a call Dial and a valid code You will hear confirmation tone followed by dial tone Select a C O line If your system is programmed to require an account code before making a call Dial 47 and a valid code Hookflash and receive transfer tone Select a C O line For more information see your system administrator ANSWERING AN OUTSIDE CALL Lift the ha...

Page 270: ... call Finish the call by replacing the handset BUSY STATION CALLBACK When you call another station and you receive a busy signal Hookflash receive transfer tone dial 44 receive transfer tone and hang up When the busy station becomes free your telephone will ring Lift the handset to automatically call the now idle station NOTE You have 30 seconds to answer or the callback will be canceled BUSY STAT...

Page 271: ...o transfer to was busy or did not answer TRANSFER RECALL All calls that you have transferred screened unscreened and camped on will automatically recall to your station if they are not answered in a pre programmed period of time 9 8 CALL PROCESSING HOLDING CALLS When you are connected to any call hookflash receive transfer tone and dial 11 The call will now be on hold You may now make or receive a...

Page 272: ...camped on to you You will receive camp on tone indicating another call is waiting Hookflash and then dial 11 to put the first call on hold Hang up and the waiting call will ring Lift the handset to answer Complete this call by transferring it or hanging up Lift the handset and then dial 11 to return to your first call SETTING UP A CONFERENCE You may conference five parties you and four other parti...

Page 273: ... memory until you save another When you do the new number will be saved and the old number will be erased NOTE Save Number does not apply to intercom calls FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now Dial 606 plus your extension number Receive confirmation tone and hang up If you want a specific extension s calls forwarded to your phone ...

Page 274: ...n tone make the announcement MEET ME PAGE ANSWER Make a page by dialing 54 plus any zone and instruct the paged person to dial 56 After completing the page hookflash and remain off hook until the paged person dials 56 from any phone The paged person will be automatically connected with you CALL PARK AND PAGE When you have an outside call for someone who is not at his her desk you can park the call...

Page 275: ...E key on key sets will flash and standard telephones will receive special dial tone and light their message lamp if their phone is equipped with one and they are on a 16DSL card Hookflash and dial 43 Receive confirmation tone and hang up If the keyset you are calling is in the Auto Answer mode you must use the follow ing procedure Hang up for at least two seconds Lift the handset Dial 41 plus the ...

Page 276: ... Do Not Disturb DND when you want to block calls to your keyset Lift the handset and then dial 401 To cancel DND lift the handset and then dial 400 You are able to make calls while in the DND mode ANSWERING THE DOOR PHONE When your station is programmed to receive calls from the door phone You will receive three short rings repeatedly Lift the handset and you will be connected to the door phone If...

Page 277: ...__________________ _________________________ 18 _________________________ _________________________ 19 _________________________ _________________________ 20 _________________________ _________________________ 21 _________________________ _________________________ 22 _________________________ _________________________ 23 _________________________ _________________________ 24 ______________________...

Page 278: ..._ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 _________________________ _____________...

Page 279: ...N O T E S Home Page Standard Guide Table of Contents ...

Page 280: ...on in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide System Admin Home Page Table ...

Page 281: ...Appointment Reminder with Message 25 26 Managing Key Assignments 27 28 Programming Account Codes 29 Station Timers 30 31 Adding Names to the Translation Table 31 32 Holiday 33 Customer Set Relocation 34 35 SYSTEM MAINTENANCE ALARMS 36 TABLE OF CONTENTS ABOUT THIS BOOK 1 SPECIAL FEATURES System Ring Plans 2 Manual Ring Plan Change 2 Temporary Ring Plan Override 2 Calling The System Operator 3 Opera...

Page 282: ...use Several of the features listed in this book are specific to the system operator or attendant position You can have more than one operator or set your system up to be used without an operator The designated system administrator can access specific programs and modify some functions to better manage the OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series office telephone systems Instructions ar...

Page 283: ...ferent station and or station groups Examples of why different ring plans are required can include normal day operation night operation using different oper ators during different lunch shifts and Saturday or evening hours of operation While the system is in a ring plan each station will be limited to its individual Ring Plan class of service dialing restrictions You can place the system in one of...

Page 284: ... tone and dial another number Press and hang up when finished 5 4 When the second or third option is selected the barger will take priority over the line This means unless you barger hang up first the station or line you barged into will still be connected to you when the station you barged into hangs up When the third option is selected the station that barges in can monitor the con versation and...

Page 285: ...OfficeServ 7400 250 entries on the OfficeServ 100 Each authorization code has an associated class of service When the code is entered the class of service is changed to that of the authorization code 7 6 NOTE Outgoing DISA calls are controlled by the dialing class of the station identi fied by the security code The DISA line must have disconnect supervision from the central office Insist that this...

Page 286: ...your service company CALLER ID SPECIAL FEATURES NOTE The Caller ID features below require optional software and or hard ware Please ask your installation and service company for details ABANDON CALL LIST The system has a system wide abandoned calls list that stores CID information for the last 100 calls on the OfficeServ 7000 Series OfficeServ 500 M and L ver sion and 50 calls on the OfficeServ 10...

Page 287: ...s cannot be used Enter the station number to be investigated You can now press BARGE to barge in on the conversation OR You can press NND to view more information about the call OR You can press DROP to disconnect the call NOTES 1 If the call is an outgoing call the NND key will not appear 2 This feature requires optional software and or hardware Please ask your installation and service company fo...

Page 288: ...NOTE You must begin programming within 30 seconds Once you are in program ming any delay of more than 30 seconds between key strokes will cause the sys tem to automatically close programming CUSTOMER LEVEL ACCESS USING THE PROG KEY A designated keyset may be programmed with a PROG key which allows access to the following areas of system programming When pressed you must enter your station passcode...

Page 289: ...31 YY Year Enter the last two digits of the year HH Hours Use the 24 hour clock and enter a number in the range of 00 24 MM Minutes Enter a number in the range of 00 59 Failure to enter the time using the 24 hour clock will cause the date to change at 12 00 P M Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 505 OLD 6010184 0047 Display shows N...

Page 290: ...L 5 J K L 5 DIAL 6 M N O 6 DIAL 7 P R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y 9 DIAL The key can be used for the following special characters space _ and 14 13 2 Dial the station number OR use the 205 PASSCODE UP and DOWN keys to scroll through PASSCODE the keyset numbers and press the right soft key to move the cursor right 3 Press HOLD to reset the passcode 205 PASSCODE PASSCODE 1234 4 Press the right...

Page 291: ...You may assign a name of 11 characters long PROGRAM KEYS UP DOWN Used to scroll and move cursor KEYPAD Used to enter characters HOLD Press to clear entry Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 404 701 TRUNK NAME Display shows 2 Dial trunk e g 704 OR press UP or 704 TRUNK NAME DOWN to select trunk and press the right soft key to move th...

Page 292: ...next program A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial name entry DCS KEYSETS NOT SUPPORTED ON OFFICESERV 7100 PROGRAM STATION GROUP NAMES This program is used to assign a character name or identification for each station group You may assign a name 11 characters long PROG...

Page 293: ...am SYS SPEED NAME Station Names and press the right soft 505 SAMSUNG key to return to step 2 OR press the F key to toggle to the speed dial number to return to Program System Speed Dial Numbers step 4 4 Press the right soft key to return to step 2 above OR press TRSF to store and exit programming OR press SPK to store and advance to the next program iDCS KEYSETS DS 5000 SERIES KEYSETS Open custome...

Page 294: ...nsion numbers and speed dial bins KEYPAD Used to enter number HOLD Press to clear entry A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial name entry DCS KEYSETS NOT SUPPORTED ON OFFICESERV 7100 A B C D E F 12 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E F 24 BUTTON KEYSET PROG...

Page 295: ... previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRSF and then dial 106 201 SPEED NAME Display shows 00 2 Dial the station number e g 205 OR 205 SPEED NAME press UP or DOWN to select the station 00 and press the right soft key to move the cursor 3 If the selected station has no speed dial 205 SPEED DIAL bins this display will be shown and a new SPDBLK NOT EXIST station may be sele...

Page 296: ...data Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 116 201 ALM REM 1 Display shows HHMM NOTSET 2 Dial the station number e g 205 OR 205 ALM REM 1 press UP or DOWN to select the station HHMM NOTSET and press the right soft key to move the OR cursor OR press ANS RLS to select all ALL ALM REM 1 stations HHMM NOTSET 3 Dial 1 3 to select the alarm...

Page 297: ...ERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group Number SG Station Group 501 519 for the OfficeServ 100 7100 501 539 for the OfficeServ 500 M 501 579 for the OfficeServ 500 L 501 539 for the OfficeServ 7200 501 579 for the OfficeServ 7400 PROGRAM KEYS UP DOWN Select the extension number KEYPAD Used to enter extender codes HOLD Used to clear the displayed data Open customer programming ...

Page 298: ...ation The default is 15 seconds and the range is 000 to 250 seconds Make sure that this timer is not set to a greater value than the trans fer recall timer or transferred calls will not forward DTMF DUR DTMF Duration This is the duration of DTMF tones sent to an analog voice mail port The default duration is 100 milliseconds and the range is 0100 to 9900 milliseconds F DGT DELY First Digit Delay T...

Page 299: ...400 systems or 2000 entries in the OfficeServ 500 L system or 500 entries in the OfficeServ 100 sys tem with each entry comprised of a ten digit telephone number and a 16 digit name See Program Station Names Open customer programming and follow the instructions below PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to...

Page 300: ...y to enter data EXT 202 EXT 210 4 Display will return to STEP 1 SET RELOCATION Go to STEP 2 EXT _ EXT OR press TRSF to store and exit programming HOLIDAY This program provides the ability to set as many as 20 different holidays Each hol iday will override the System Operating Mode for that particular date with a pro grammed ring plan PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used ...

Page 301: ... continue to flash until your Service Company views and clears the alarms in the alarm report located in the system software CUSTOMER SET RELOCATION ALLOW TABLE Single Line DCS DS iDCS 64 AOM iDCS 8B iDCS 18B iDCS 28B ITP 5107S ITP 5121D ITP 5112L DS5021D DS5014D DS5007S Single Line YES NO NO NO NO NO NO NO NO NO NO DCS DS iDCS 64 AOM NO YES NO NO NO NO NO NO NO NO NO iDCS 8B NO NO YES NO NO NO NO...

Page 302: ...Home Page System Admin Table of Contents ...

Page 303: ...in this guide for any reason SamsungTelecommunications America Inc also reserves the right without prior notice to makechangesindesignorcomponentsofequipmentasengineeringandmanufacturingmaywarrant Samsung Telecommunications America Inc disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Hospitality Table of Contents Home Pag...

Page 304: ...vailable room number 5 Entering room names from your keyset 7 Checking a guest out of a room using the Check Out key 9 Checking a guest out of a room using the Hotel key 10 DEPOSIT POSTING 11 Adding credit to a room 12 Adding telephone credit to a room 13 Executive Do Not Disturb 14 Setting an Executive DND 14 Setting DND from a Guest Room 14 Canceling Executive DND 15 Canceling DND from a Guest R...

Page 305: ...iewing and Changing the Status of the Room 32 Using the Console to View Room Status 33 Maid Service 34 WAKE UP CALLS 35 Wake up activity report 35 Setting a wake up call 36 Setting a wake up call from a guest room 36 Canceling a wake up call 37 Printing a wake up report for a guest room 38 ABOUT THIS BOOK This book contains instructions for the special Hotel Motel features contained in your teleph...

Page 306: ...st a printout of current room charges without checking the guest out for reference purposes NOTE Systems utilizing multiple phones in guest meeting rooms must check in out each extension for proper billing The system does not cross reference multiple extensions in the same room 2 CHECKING IN A GUEST WHEN YOU KNOW AN AVAILABLE ROOM NUMBER ACTION DISPLAY 1 Press CHECK IN or XCHIN key and enter Enter...

Page 307: ...HECKING IN A GUEST WHEN YOU DON T KNOW AN AVAILABLE ROOM NUMBER ACTION DISPLAY 1 Press HOTEL key Room Check Phone Stat Out Bill 2 Press STAT soft key Enter Room XXXX AVAIL RPT OCCUP 3 Press AVAIL soft key Smoking Room YES NO 4 Select room type first available 209 room is displayed CHECK IN EXIT 5 Scroll through the available rooms 215 using the VOL UP and DOWN keys CHECK IN EXIT and select the des...

Page 308: ...YSET Digital Keysets Only You can assign an 11 character name to your digital phone This allows you to call the guests by using the directory dial feature You can enter a guest s name during the check in procedure or use the following procedure To program a name Enter customer level programming Press TRSF and then dial 104 Write the name of your guest using the dial pad keys Each press of a key se...

Page 309: ...SS key Check Out Room YES HOLD PRINT 2 Press YES to check the guest out and print a room bill 3 Press HOLD to hold the room for late check out 4 Press PRINT to print a copy of the room bill without checking the guest out NOTES 1 While a room is in HOLD status room charge will not increment while other guest room related charges can still be billed 2 Whenaguestischeckedoutofaroom theroomstatusisaut...

Page 310: ...system DEPOSIT POSTING The CREDIT feature allows an administrator display keyset to apply a deposit to a room bill This deposit can be used to offset charges already incurred or to prepay for either of the room associated charges room or phone This credit may be applied during check in or at any time during the guest s stay Credits applied will be automatically deducted from the room bill A credit...

Page 311: ...om the room number either manually on NUMBER XXXX the keypad or by pressing the associated DSS key 2 Enter the Staff ID CODE Enter Staff Code XXXX 3 Select PHONE soft key Add credit to ROOM PHONE 4 Enter the amount to be credited Credit Phone XXXX XXX XX 5 Press ACCEPT if the amount shown Rm XXXX XXX XX is correct ACCEPT CHANGE 6 If the amount is incorrect press CHANGE and enter the correct amount...

Page 312: ...t Room Lift handset and receive Dial Tone Dial 401 on the Keypad DND Activate Code Receive Confirmation Tone and hang up 15 Canceling Executive DND ACTION DISPLAY 1 Press SET DND key Enter Extension Number 2 Enter the Room Number either Set DND 244 manually on the keypad or by YES EXIT CLEAR pressing the associated DSS key 3 To exit without canceling DND press EXIT key 4 To cancel DND press CLEAR ...

Page 313: ...ompany 17 BILLING AN ITEM TO A ROOM FROM AN ADMINISTRATOR KEYSET ACTION DISPLAY 1 Press the BILL key and then Service Charge select ADD ADD DELETE 2 Enter the room number the item Enter Room is to be billed to either manually Number XXXX on the keypad or by pressing the associated DSS key if the room is not occupied you will hear an error tone and be returned to idle 3 Enter the Staff ID CODE Ente...

Page 314: ...e guest room number either Enter Room manually on the keypad or by pressing Number XXXX the associated DSS key 3 Enter the Staff ID CODE Enter Staff Code XXXX 4 Enter the Item Code Enter Item Code XX 5 Enter the amount to be deleted Enter Item Cost XXX XX 6 If the amount shown is correct Rm XXXX XXX XX press the ACCEPT key ACCEPT CHANGE If it is incorrect press CHANGE and enter the correct amount ...

Page 315: ... Your keyset must have a REMOTE BILLING RB key to implement this fea ture When a guest wishes to place an outside telephone call from a restricted telephone such as a lobby or house phone they must first place a call to the operator who will then perform the following procedure When a guest calls and asks for a call to be billed to his her room ask the guest for his her room number ACTION DISPLAY ...

Page 316: ... several methods that can be used to manually set Night Service Two of these methods require administrator or business keysets with programmed NIGHT keys The third is the single line telephone operation The first method utilizes a single NIGHT RP key on the administrator or busi ness display keyset When this key is pressed the display will prompt you to enter a passcode After entering the passcode...

Page 317: ... 1 for DAY OPERATION Dial 2 for NIGHT OPERATION Dial 3 for WEEKEND OPERATION Receive confirmation tone Hang up Passcode and feature access codes are provided by your service company 24 NON DISPLAY KEYSETS Non display keysets can also manually change night service With a single RING PLAN RP key Press the RING PLAN RP key and dial the passcode Dial 1 for DAY mode 2 for NIGHT mode or 3 for WEEKEND mo...

Page 318: ... PHONE BILL PRINTOUT The Phone Bill option allows an administrator display keyset to print out the phone bill for a specific room Iftheguestwishestopayforphonecallsseperatelyfromtheroombill thephonebill can be printed and the associated call records can be deleted from the room bill If the guest wishes to receive a printout for reference purposes the phone bill can be printed without deleting the ...

Page 319: ...t charges from the room bill 29 PRINTING A GUEST OR MEETING ROOM BILL ACTION DISPLAY 1 Press the CHECK OUT key Enter Room NUMBER 2 Enter the room number either manually Check Out Room on the keypad or by pressing the YES HOLD PRINT associated DSS key 3 Pressing the YES key will print out the room bill and set the room status to NEEDS CLEANING 4 Pressing the HOLD key will set the room status to hol...

Page 320: ...ayed in both Occupied and Needs Cleaning displays Scroll Key Scroll Key 31 PRINTING A ROOM STATUS REPORT An administrator display keyset can request a printout to view the status of guest and meeting rooms There are five different room status conditions that a room may be in A printout of stations in each of the five room status conditions may be requested A printout of all rooms in all conditions...

Page 321: ... Indicates that the room is being held and requires cleaning sent to PMS HOLD AND NEEDS MAINTENANCE Indicates that the room is being held and requires cleaning sent to PMS USING THE CONSOLE TO VIEW ROOM STATUS If your keyset has a room status view key and is equipped with one or two consoles programmed with DSS BLF keys for each of the rooms you can view the status of all programmed rooms on the c...

Page 322: ...L feature access code ______________ 3 Dial your staff ID code 4 Dial the associated activity code from the above list 5 Receive confirmation tone and hang up TEAR HERE 34 35 WAKE UP CALLS Wake up calls can be set by either an administrator display keyset or the guest room phone The administrator display keyset can utilize the WAKEUP key and follow the LCD instructions A guest room or non display ...

Page 323: ... will return you to idle NOTE Wake up calls use the system clock as a reference so the system clock must be set correctly SETTING A WAKE UP CALL FROM A GUEST ROOM Lift handset and receive dial tone Dial the Wake Up feature access code Enter 4 digit military time for the wake up call Receive confirmation tone and hang up NOTE When using a digital phone in a guest room a wake up key may be used inst...

Page 324: ...y pressing NUMBER XXXX the associated DSS key 3 The display will confirm the room Room XXXX Wakeup number to you PRINT EXIT 4 If the PRINT key is pressed a report of all wake up activity for the selected guest room since the current guest checked in will be printed 5 If the EXIT key is pressed your keyset will return to IDLE and no report will print 38 N O T E S Home Page Hospitality Table of Cont...

Page 325: ...r notice to make changes in design ir components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous inter pretation or use of information presented in this guide May 2009 DCS KEYSET USER GUIDE for OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series DCS Keyset Home Page Table of Contents ...

Page 326: ...cutive Secretary Hot Line 35 Group Listening 36 Account Codes 36 Locking Your Keyset 37 Manual Signalling 37 Off Hook Voice Announce 38 OHVA Block 39 OHVA Reject 39 In Group Out of Group 39 TABLE OF CONTENTS ABOUT THIS BOOK 1 THINGS YOU SHOULD KNOW 2 9 OUTSIDE CALLS Making an Outside Call 10 Answering an Outside Call 10 Universal Answer 11 Recall Flash 11 Busy Line Queuing with Callback 11 Cancell...

Page 327: ... Reminder Messages 48 Personal Speed Dial Names 49 Station Names 49 Managing Key Assignments 49 LCR with Clear 50 Backspace with LCR 50 Text Messaging 51 52 Caller ID ANI CLI 53 57 ADD ON MODULE 32 Button Module with Keyset 64 Button Module with Keyset 58 Samsung Voicemail 59 Subscriber Services Menu Diagram 60 61 Accessing your Mailbox 62 Getting Started 63 Listen to your Messages 64 Subscriber S...

Page 328: ...guide and to become familiar with the operation of your keyset Keep this guide handy You may need to look up instructions for infrequently used features Learning to use your keyset correctly will make everyday telephone communica tions a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be change...

Page 329: ...trolled by a user programmable setting 2 THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone system The keys with paper designation strips are programmable keys This means they can be pro grammed for a specific function on your keyset and that same button can be something d...

Page 330: ...ne MICROPHONE For handsfree operation SPEAKER For handsfree operation and ringing 4 SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom Dial Tone A steady tone that indicates you can begin dialing DIAL TONE CONTINUOUS Ringback Tone Indicates the station you dialed is ringing RINGBACK TONE 1000 ms ON 3000 ms OFF CONTINUOUS Busy Tone ...

Page 331: ...ree operation and ringing 6 LCD 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the designation strip Label the designation strip Replace the strip and cover VOL SPK HOLD TRSF ANS 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY 0OPER RLS SCROLL HOLD KEY TRANSFER KEY ANSWER RELEASE KEY ...

Page 332: ...KEY TRANSFER KEY HOLD KEY 8 BASIC 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the designation strip Label the designation strip Replace the strip and cover DIGITAL COMMUNICATION SYSTEM VOL SPK HOLD TRSF ANS 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY 0OPER RLS HOLD KEY TRANSFER...

Page 333: ... AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR to use the speakerphone press an idle outside line button line group button or dial a line access code to receive dial tone through the speaker OR press SPK or the MONITOR key if you are using a 7B phone receive intercom dial tone and dial a line access code ...

Page 334: ...to the calling party Finish the call by replacing the handset or pressing the ANS RLS or the MON ITOR key if you are using a 7B phone See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MODE When another station calls you your keyset will sound a brief attention tone and you will hear the caller s announcement Press ANS RLS to turn on the microphone and speak handsfree OR lift the han...

Page 335: ...he call replace the handset or press the ANS RLS or the MONITOR key if you are using a 7B phone NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set to ON BUSY STATION CALLBACK When you call another station and receive a busy signal Press the CBK key or dial 44 When the busy station becomes free your keyset will ring Lift the handset or press ANS RLS to call the now idle st...

Page 336: ...or press the SPK key before you begin dialing 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key at other keysets it will flash red at those keysets To take the caller off hold press that key and the green flashing light will go steady green again Resume the conversation NOTE While on a call pr...

Page 337: ...call to another extension in one of two ways You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification While on a call press the TRSF key and dial an extension number or group number Your call is automatically put on transfer hold OR Press a DSS key or station group key Your call is automatically put on transfer hold Hang up ...

Page 338: ...structions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTING If you are the controlling party of a conference and your keyset has the Auto Hold feature turned on see customizing your keyset and all of the outside lines involved in the conference appear as buttons on your keyset ...

Page 339: ... phone To Release Privacy While on you are talking on a C O line and you wish to have other internal parties or up to three join the conversation Press the PRB key the PRB key will light steady red Inform the other party that he she may now join the conversation 23 If you want a specific extension s calls forwarded to your phone Remote Call Forward Dial 606 plus the desired extension number Receiv...

Page 340: ... up to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRSF and then dial 105 Dial a speed dial number 00 49 Dial a line or line group access code Dial the telephone number to be stored 24 digits maximum It can include FLASH and PAUSE Press TRSF to store the number NOTE If the Hot Keypad feature has been turned off you must fi...

Page 341: ...the purposes of programming speed dial numbers the programmable keys in the bottom row are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inserts a pause The D key is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a speed dial number causes all subsequent digits to be sent a...

Page 342: ...the handset Press the PAGE key or dial 55 Dial or press the ALL PAGE key AUTOMATIC REDIAL RETRY When you are making an outside call and you receive a busy signal the system can automatically redial the number for you It will automatically redial at a pre pro grammed interval for up to 15 attempts When you hear a busy signal press the RETRY button The system will reserve the line and automatically ...

Page 343: ... extension Your MSG light will go out After the attention tone make your announcement NOTES 1 The LED on the PAGE button will only light when an All Page is in progress 2 If allowed by your system administrator you may be able to initiate a page from a speakerphone by pressing the PAGE key or dialing 55 without lifting the handset MEET ME PAGE Lift the handset Press the Meet Me Page MMPG key or di...

Page 344: ...irst lift the handset or press SPK before you begin dialing RETURNING MESSAGES Press the MSG key or dial 43 The first station that left a message will be called automatically If that station does not answer your MSG light will stay on Repeat until all messages have been returned in the order received Your MSG light will turn off when all messages have been returned NOTES 1 Display keyset users can...

Page 345: ...swer then announce the call and hang up to complete the transfer OR Hang up to complete a blind transfer after pressing the BOSS key 35 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your PC Press the EP key for that station on your keyset and the call is automatically moved to your keyset The single line extension on ...

Page 346: ...off before hanging up This will elim inate a momentary squeal ACCOUNT CODES When enabled your system allows calls to be charged to different accounts You can enter account codes either by dialing the full code by entering an account code bin number or by pressing your ACC key if one is assigned Bin numbers are a 3 digit short code that will automatically insert the appropriate account code Account...

Page 347: ...HVA feature will work with intercom calls and transferred calls To make an off hook voice announcement Dial the extension number or press the DSS key When you receive a busy signal press the OHVA key After the attention tone begin speaking Finish the call by replacing the handset or pressing the ANS RLS or the MON ITOR key if you are using a 7B phone NOTES 1 When you are voice announcing to a stat...

Page 348: ... Dial 021 to use the headset or 020 to use the handset Press TRSF to store your selection 41 40 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME feature to enable password protection This will prevent unauthorized people from listening to your messages being left The passcode is the same as your station passcode This feature only applies if there is an SVM card install...

Page 349: ...select a port and press the right soft key to confirm Dial 0 to select the telephone option 43 Your keyset may be equipped with a Headset mode key If it is so equipped press ing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the key while the light is lit will cause the keyset to return to handset mode and the lig...

Page 350: ...ssigned to each extension number Display keyset users can view the name of the called or calling station before an swering Each outside line can have an 11 character directory name Incoming calls can be easily identified and answered with different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answ...

Page 351: ...incoming and ooutgoing calls placed from or to your telephone You must have a LOG button programmed on your keyset and assigned a review list Each IN and OUT list can be up to 50 numbers maximum They are assigned in blocks of 10 each To view your incoming and outbound call logs Press the LOG key Press either the IN or OUT key View the first IN OUT telephone number At this point you may select one ...

Page 352: ...you want to add the extender 49 VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them With the handset on hook press the MSG key with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations that left message indications Use the soft keys to reply clear or advance ...

Page 353: ...a reply from the other station steps 1 2 3 5 When any station presses EXIT the displays at both stations return to their pre vious call progress condition At all times after step 1 you can talk and listen to your caller while repeating steps 2 50 When you reach a key listed below dial the corresponding extender Press TRSF to store and exit programming KEY DESCRIPTION EXTENDER BOSS Boss and Secreta...

Page 354: ... be found in the front section of the telephone directory OUT OF AREA The caller is calling from an area that cannot provide Call er ID information for example international calls or he she is calling from a type of circuit that cannot provide Caller ID information for example some outbound WATS lines PAYPHONE The caller is calling from a coin operated telephone The telephone company will send thi...

Page 355: ... time a call comes in this is the message you will see on your display NOTE The Caller ID features require optional software and or hardware Please see your service and installation company for details WHAT IS ANI T1 E M NOT SUPPORTED ON THE OS 7100 ANI Automatic Number Identification is a feature offered by some telephone service providers that provides the calling party s telephone number This s...

Page 356: ...all OR You can return to the idle condition by pressing IGNORE If you are on a call Press the INQUIRE key Your existing call will go on hold OR Press the CID key and then the INQUIRE soft key to place the first call on hold Dial the trunk number You may now answer the call by pressing ANS OR You may use NND to view more information about this call OR You can return to the idle condition by pressin...

Page 357: ... Menu Diagram for more details Note that some features and prompts detailed here may not be available to all Subscribers See your System Administrator if you have questions about feature availability 59 ADD ON MODULE 32 BUTTON MODULE WITH KEYSET NOT SUPPORTED ON THE OS 7100 The 32 button module is used when you need more programmable keys added to your keyset The 32 tri colored LED s provide bette...

Page 358: ... and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume Menu Prompting 8 Play Menu Options 0 Cancel Return to Executary Change Message Alert 1 Change Pager Notification 2 Review Deleted Messages 3 Revie...

Page 359: ...UME 63 62 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring the voicemail VMMSG Enter your personal password when prompted the default password is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environment Dial the phone number that...

Page 360: ... SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system 5 Return the c...

Page 361: ...d Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can contain up to 9 preprogrammed telephone numbers The Find Me feature only use the first five 7 Night Intercept This feature is dependent on your weekly availability s...

Page 362: ...If someone else can help you please enter the extension number now Or to leave me a message press 1 your primary No Answer greeting during the day when you are available and will NOT ring your extension but simply play your Night greeting during the night when you are not available Note This does NOT use the Day and Night schedules of the phone system It is solely controlled by the Subscriber s Av...

Page 363: ...ord your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorded and return to the previous menu record the greeting again or exit without saving the greeting Note If you record only the greeting assigned to the No Answer Call Coverage Condition then that greeting will play to callers for all Call Coverage Condition...

Page 364: ...must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of your Subscriber Settings see next section 73 This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient 5 Auto Play New Messages If this option is enabled after...

Page 365: ...e mailbox and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker 75 74 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings that are rarely changed Use these when you initially set up your personal Sub...

Page 366: ...get message information or help Viewing Mailbox Contents If you have new messages in addition to the Terminal Status Indicator TSI you will be able to use the keyset displays and soft keys to communicate with the voicemail E MAIL GATEWAY EMG The E Mail Gateway feature integrates your voicemail box with your email client No matter what email client software you are using or where you use it you can...

Page 367: ...ttachments notifying you that you have a voice and or fax mail message in yourVoicemail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you can have multiple e mail addresses a maximum of 5 valid email addresses E Message Notification can be set to one e mail address while E Message Delivery is set to different e mail address Functionality Wi...

Page 368: ..._______________________ 49 _________________________ _________________________ 81 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ ______________...

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