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DCS Compact II General Description

Chapter 4. Features

4-20

Transfer

System operation permits station users to transfer calls to other stations in the

system. Transfers can be screened, unscreened or camped–on to a busy station.

Trunk Groups (11)

Outside lines can be grouped for easy access by dialing a code or pressing a

button. There are 11 trunk groups available. Access codes are 0 and 80–89.

Uniform Call Distribution (UCD/ACD)

UCD/ACD is used whenever the user expects to have more ringing calls than

people to answer them. It prevents callers from receiving busy signals or lengthy

delays before answering. Callers reaching a busy station group are held in queue

for an available agent. First and second announcements reassure the caller until

an agent becomes free. Up to five separate UCD/ACD groups can be created.

Programmable automatic logout removes a station from the group if a call is

placed to an unattended station, this preventing unanswered calls. A wrap–up

timer prevents calls to a station for a programmable period of time to allow the

agent to finish up work associated with the call.

Maximum of five Groups

The UCD/ACD group option allows callers in queue at an UCD/ACD group

to be diverted temporarily to a customer–provided announcement device

and then placed back in the queue. A wrap–up timer allows agents to

complete paperwork before receiving the next UCD/ACD call.

Call Statistics

The UCD/ACD supervisor positions using a display keyset can monitor the

number of calls in queue, the time that the oldest caller has been waiting,

the total number of calls received for the current day and the average time

a caller waits to be answered.

Agent Statistics

UCD/ACD supervisor positions using a display keyset can monitor the

number of agents in a group and how many agents are currently logged in.

Each station's status can be reviewed for the number of calls answered and

the average call length of the current day.

Generic UCD/ACD Statistics

The following statistics report can be printed out on a per UCD/ACD group

basis either once a day or on request by the supervisor.

Summary of Contents for DCS COMPACT II

Page 1: ...DCS Compact II General Description DCS Compact II GENERAL DESCRIPTION ...

Page 2: ...General Description DCS Compact II ...

Page 3: ...e right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Copyright 1998 Samsung Electronics Co Ltd All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission o...

Page 4: ... 1 3 5 3 1 LCD 24B Model Keyset Figure 3 1 3 1 3 2 STD 24B Model Keyset Figure 3 2 3 2 3 3 LCD 12B Model Keyset Figure 3 3 3 3 3 4 STD 12B Model Keyset Figure 3 4 3 3 3 5 Enhanced 6B Model Keyset Figure 3 5 3 4 3 6 48 Button Add On Module AOM Figure 3 6 3 7 3 4 3 7 Door Phone Interface Module DPIM And Door Phone Figure 3 8 3 9 3 5 CHAPTER 4 Features 4 1 4 34 4 1 System Features 4 1 4 2 System Feat...

Page 5: ...Matrix Table with Digital Trunks 1 3 DCS Compact II System Configuration 2 1 DCS Compact II Key Service Unit 3 1 LCD 24B Model Keyset 3 2 STD 24B Model Keyset 3 3 LCD 12B Model Keyset 3 4 STD 12B Model Keyset 3 5 Enhanced 6B Model Keyset 3 6 48 Button Add on Module 3 7 Display Phone and Add on Module 3 8 Door Phone Interface Module 3 9 Door Phone ...

Page 6: ...ct to single line interface cards SLI In addition DLI station ports are used to connect peripheral devices such as door phones and add on modules Miscellaneous circuits are provided to allow such optional features as external paging music on hold background music common audible devices alarms and emergency power failure telephones All DCS keysets utilize a single PCB with surface mounted component...

Page 7: ...ns using the basic Key Service Unit KSU an Expansion cabinet and expansion cards However by using the DCS s unique keyset daughter boards KDbs which are installed in the base of a digital keyset the capacity of the system can be increased by one station per KDb Installing a KDb DLI adds another digital port while a KDb SLI adds a single line port Mix and match these two types of KDb to get up to a...

Page 8: ...nfiguration Matrix Table with Analogue Trunks 8 16 18 26 34 42 50 58 66 Figure 1 2 DCS Compact II Configuration Matrix Table with Digital Trunks 8 16 18 26 34 42 50 58 66 36 30 24 18 12 6 0 Two Cabinets Trunk Lines Station Lines KSU 70 40 32 24 16 8 0 Two Cabinets Trunk Lines Station Lines KSU ...

Page 9: ...nly three expansion cards can be installed in the KSU and the additional can be added in the Expansion cabinet when expanded 4 Only 8 KDbs can be installed in the keysets connected to the Basic KSU 5 ISDN cards BRI and PRI require a PLL card installed in the KSU 6 A PRI card installed in the DCS slot of the Expansion cabinet requires the last expansion slot the third one remains blank 7 A maximum ...

Page 10: ... basis Each engine chip contains 4 DSP channels Four additional DSPs are added when a MISC card is installed This means that the system contains a total of 8 DSP channels when fully expanded The DSP channels are fully shared throughout the system as a common resource Memory The systems operate using stored program control This program is stored in EPROM chips All specific customer data is stored i...

Page 11: ...rupting system operation There are three levels of programming technician customer and station The technician level has access to all programs and can allow the customer access to system programs as needed The technician and customer access are controlled by different security passcodes and access procedures DCS Compact II also allows the use of a proprietary computer program called PCMMC This per...

Page 12: ... Internal Music source or an External Music interface for Music on Hold and Back ground Music One External Page interfaces One general purpose Dry contact Three universal expansion slots a MEM card slot a 2 SLI card slot and a MISC card slot 2 Champ connectors for external connections and other connectors for the Expansion cabinet and the Ring Generator Unit Ring Generator Unit RGU1 KP70D BRG1 or ...

Page 13: ... requiring heavy single line telephone use MODEM card KP70D BMO One built in MODEM card can be installed in a MISC card PLL card KP70D BPL Any ISDN card that is a BRI or a PRI requires the PLL card which can be installed in a dedicated place on the KSU motherboard 2 2 Expansion Cabinet KP70D M2 One metal Expansion cabinet can be attached to the Key Service Unit for expansion It consists of three U...

Page 14: ... card KP70D B4B The 4 BRI card contains four Basic Rate access ports i e eight ISDN channels Protocol is compatible for Euro ISDN BRI For S0 application power feeding to ports is selectable by programming 2 BRI card KP70D B2B The 2 BRI card contains two Basic Rate access ports i e four ISDN channels Protocol is compatible for Euro ISDN BRI For S0 application power feeding to ports is selectable by...

Page 15: ...protection KDb DLI KDb SLI card The KDb DLI board or KDb SLI board if installed in a digital keyset connecting to the Basic KSU provides a second DLI or SLI port 2 4 Specifications The following tables provide technical data for the DCS Compact II hybrid key telephone system Electrical Specifications AC INPUT 220 VAC 20 48 63 Hz or Free Input Voltage for some countries POWER CONSUMPTION MAX 100 WA...

Page 16: ... TWISTED 24 1300 400 SINGLE LINE STATION 1 PR TWISTED 24 3000 1 KM DOOR PHONE 2 PR TWISTED 24 330 100 NOTE This is the maximum length of the cable between the door phone and the DPIM The DPIM can be installed up to 274 cable meters from the KSU System Tones Tone Frequencies Cadence Dial Tone 350 440 Hz Continuous Ring Back Tone 440 480 Hz 1 sec on 3 sec off Busy Tone 480 620 Hz 0 5 sec on 0 5 sec ...

Page 17: ...100 ms ON 100 ms OFF for 500 ms 500 ms RESERVE POWER DURATION ESTIMATES minutes UPS Capacity In Volt Amps VA No of Stations 250 400 450 600 900 1250 2000 4 65 160 200 245 360 490 930 8 45 110 135 160 240 320 625 12 40 90 115 140 200 280 535 16 30 75 90 110 160 220 415 24 25 50 70 85 120 175 380 32 20 45 60 75 100 150 330 NOTE These are approximate values based on an idle system The greater the C O...

Page 18: ...speakerphone 24 programmable soft keys 16 with tri colored LEDs Eight fixed function keys 32 character display 2 x 16 with three associated soft keys and a scroll key UP DOWN buttons for digital control of speaker handset and ringer volumes Eight selectable ring tones per keyset Desk mounted or wall mounted Available in charcoal Figure 3 1 ...

Page 19: ...yset Figure 3 2 Built in speakerphone 24 programmable soft keys 16 with tri colored LEDs Eight fixed function keys UP DOWN buttons for digital control of speaker handset and ringer volumes Eight selectable ring tones per keyset Desk mounted or wall mounted Available in charcoal Figure 3 2 ...

Page 20: ... DOWN buttons for digital control of speaker handset and ringer volumes Eight selectable ring tones per keyset Desk mounted or wall mounted Available in charcoal 3 4 STD 12B Model Keyset Figure 3 4 Built in speakerphone 12 programmable soft keys 8 with tri colored LEDs Eight fixed function keys UP DOWN buttons for digital control of speaker handset and ringer volumes Eight selectable ring tones pe...

Page 21: ...P DOWN buttons for digital control of speaker handset and ringer volumes Eight selectable ring tones per keyset Desk mounted or wall mounted Available in charcoal 3 6 48 Button Add on Module AOM Figure 3 6 48 programmable keys Available in charcoal One or two can be assigned to any DCS keyset to provide additional programmable keys Figure 3 7 Figure 3 5 Figure 3 7 Figure 3 6 ...

Page 22: ... Module DPIM Figure 3 8 and Door Phone Figure 3 9 The DPIM adapts any DLI circuit for use with the door phone unit Commonly used to request entry through locked doors interior or exterior or as a room monitoring box Door phone is wall mounted Door phone is weather proof Figure 3 8 Figure 3 9 ...

Page 23: ...ng Executive Barge In Override With Warning Tone Without Warning Tone Executive Secretary Pooling External Music Interfaces External Page Interfaces Flash Key Operation Flexible Numbering Flexible Ringing Hot Line In Group Out of Group Incoming Call Distribution Incoming Outgoing Service Individual Line Control ISDN service BRI PRI Least Cost Routing Live System Programming Long Line Extensions Me...

Page 24: ...ry Users may elect to enter an account code for any call Digits can include 0 9 star and All Call Voice Page Users can page all the internal and all the external paging zones at the same time by dialing the All Page code Keysets may be restricted from making or receiving pages in system programming A maximum of 40 keysets can be programmed to receive page announcements Attention Tone To get your a...

Page 25: ...ked random access memory RAM provide up to 48 customer recordings for announcements or greetings Twelve individual greeting boxes each with its own dialing options allow you to build call routing branches as needed Callers are routed through the branches by dialing extension numbers or single digits NOTE Requires optional hardware and or software Ask your dealer for details Automatic Hold While a ...

Page 26: ...n If desired the destination station may redirect the call back to the forwarded station by using the transfer feature The forwarded station user can continue to originate calls as usual If no key is programmed as Forward All the TRSF key lights steady when a forwarded all condition is set l Busy This feature forwards all calls only when the station set is busy The station user can originate calls...

Page 27: ...n system hold may be retrieved at any station Call Park and Page Each C O line has its own park zone This simple method eliminates confusion and ensures that a park zone is always available Pressing the PAGE key parks the call automatically There are no extra buttons to press and there is no lost time looking for a free zone Call Pickup l Directed With directed call pickup users can answer calls r...

Page 28: ...g class Each station can be assigned different classes of service for day and night operation CLIP Calling Line Identification Presentation The CLIP feature is dependent on having a LCD keyset to show the name or number in the top line of the display l Name Number Display Each LCD keyset user can decide if he she wants to see the CLIP name or CLIP number in the display Regardless of which one is s...

Page 29: ...ailable for an incoming call you will know to whom this station is speaking On outgoing calls you can see who was called After investigating you may barge in on the conversation disconnect the call or hang up l Abandon Call List 50 The system has a system wide abandon call list that stores CLIP information for the last 50 calls that rang but were not answered The list is accessed using the operato...

Page 30: ...dows 95 The number of CTMs that can be installed on a system is only limited to the number of keyphones The features and functionally of the DCS Compact II keyset are not changed l TSAPI developing TSAPI Telephony Services Application Programming Interface was developed by Novell and AT T and is the method of integrating the DCS Compact II system to a computer TSAPI is a LAN based solution allowin...

Page 31: ...e devices will receive DCS Compact II C O ringing pattern instead of intercom ring pattern Devices connected to an SLI card will receive a disconnect signal upon termination Database Printout A copy of the customer database can be obtained using PCMMC This information can be directed to a printer or the PC screen and may be done either on site or remotely A complete database or specific data block...

Page 32: ...a directory name maximum 11 characters In addition each personal speed dial number system speed dial number and entry in the DDI translation table may be assigned a name maximum 11 characters These names are displayed during calls with these ports and in the case of station and speed dial names can be used to originate calls See the Dial by Name feature in Station Features DISA Security Telephone ...

Page 33: ...e ring destination of door phone calls may be different at night than during the day For example large factories may want these calls directed to a security desk after hours Executive Barge In Override The feature allows specially programmed stations with a barge in key to override the automatic privacy of another station Programming allows barge in with or without a warning tone Stations may also...

Page 34: ...ition a station cannot be in more than one pool External Music Interfaces Each Miscellaneous card provides an interface for connecting a customer provided external music source These sources can be used for background music station music on hold or trunk music on hold External Page Interfaces Each Miscellaneous card provides one external page output and two zone control relays Resources from multi...

Page 35: ...pressing the In Out of Group button provided that there should be someone still in the group Stations out of a group will not receive calls to that group but will continue to receive calls to their individual extension numbers When desired the user may put him herself back into the group by pressing the button again Users who do not have this button may dial the access code and the group desired A...

Page 36: ...includes the following features Option to use or not use LCR Programmable LCR access code Digit analysis table 500 entries each with 10 digits Routing by time of day and day of week Routing according to individual station class Modify digits table 100 entries Flexible trunk group advance timer Option to use or not use trunk group advance warning tones Clear digits when dialing Live System Programm...

Page 37: ...phone On Off per Station The microphone can be disabled at any keyset When a microphone is disabled the keyset cannot use the speakerphone although on hook dialing and group listening is still possible Music On Hold Flexible When multiple Miscellaneous cards are installed in the system with external sources connected each C O line may be programmed to receive one of the external sources internally...

Page 38: ... overflow destination can be a station or station group l Station Group When calls ringing a station group go unanswered they can overflow to another destination after a programmed period of time Each station group has its own timer The overflow destination can be a station or station group Paging System software allows for the use of four internal and four external paging zones Stations can page ...

Page 39: ...on to any station will recall to the originating station if not answered within a programmable period of time A recall that goes unanswered for the duration of the attendant recall timer will recall to the system operator group Hold transfer camp on and attendant recalls have individual programmable timers Calls recalling to buttons with tri colored LEDs will flash amber Remote Programming PC Remo...

Page 40: ...the ability to look up a speed dial number and place the call This feature can be used with the soft keys on the display keysets or as a programmable button Station Hunt Groups 20 System programming allows for up to 20 station hunt groups One of three rings sequential distributed and unconditional is available for each group Each group may contain a maximum of 30 stations A station may be assigned...

Page 41: ...customized for a company s individual needs Options to print include incoming calls outgoing calls in and out of group status change in DND status and authorization codes Toll Restriction Call Barring There are 200 allow and 200 deny entries of 11 digits each Each of these entries can apply to dialing classes B C D E F and G Expensive premium rate and operator assisted calls as well as specific ar...

Page 42: ...red calls A wrap up timer prevents calls to a station for a programmable period of time to allow the agent to finish up work associated with the call l Maximum of five Groups The UCD ACD group option allows callers in queue at an UCD ACD group to be diverted temporarily to a customer provided announcement device and then placed back in the queue A wrap up timer allows agents to complete paperwork ...

Page 43: ... the UA device The UA device can be a station group of stations common bell or ring over page Voice Mail Integration The system uses DTMF tones inband signaling to communicate with a third party supplied compatible voice mail system Stations can call forward to a voice mail system When answered the system sends DTMF tones routing the caller directly to the called station user s mailbox Keyset user...

Page 44: ... Save Number Ring Modes Ringing Preference Speakerphone Station Lock Tri Colored Lights Volume Settings Wall Mountable Keysets 4 4 Station Feature Descriptions Add On Module The add on module AOM adds to the capability of any keyset or can be used by itself whenever a handset and dial pad are not desired The 48 programmable buttons can be used for feature keys DSS BLF keys or one touch speed dial ...

Page 45: ... code The system rings the caller back when that station becomes idle a system wide maximum of 100 callbacks are allowed at one time including busy station and busy trunk Busy Station Indications BLF DSS BLF keys may be assigned to any keyset or add on module These buttons will be off when the station is idle light red when that station is in use and flash distinctively when that station is in DND...

Page 46: ...Each system and personal speed dial number can have an associated directory name A speed dial number can be selected by scrolling alphabetically through the directory name list This on line directory allows the user to look up and dial numbers in seconds Direct Station Selection DSS Programmable keys can be assigned as DSS keys and associated with extension numbers Users press these keys to call o...

Page 47: ... keysets are hearing aid compatible Line Queuing With Callback When the desired outside is busy the user can press the CALLBACK key or dial the access code to place his her station in a queue The user will be called back when the line is available a maximum of 100 callbacks are allowed system wide at one time including busy station and busy trunk Line Skipping When the user is talking on an outsid...

Page 48: ...cement while on another call The calling station must have an OHVA key When transferring a call to a busy keyset or while listening to busy signal the station user can press the OHVA key to make an OHVA call to the busy keyset If the called keyset is in the DND mode it cannot receive OHVA calls One Time Do Not Disturb The Do Not Disturb One Time feature is used to stop all calls to a station when ...

Page 49: ...ages Any station may select one of 20 messages to be displayed at a calling party s keyset Ten messages are factory programmed and the remaining 10 can be customized by the system administrator 16 characters maximum NOTE The calling party must have a display keyset to view these messages Protection From Barge In Each station can be programmed as secure or not secure Secure stations cannot be barge...

Page 50: ...d by the calling station s class of service Ringing Preference Lifting the handset or pressing the ANS RLS button automatically answers a call ringing at the keyset Using this method users are assured of answering the oldest call first When ringing preference is turned off the user must press the flashing button to answer Users may answer ringing lines in any order by pressing the flashing button ...

Page 51: ...e Display Call Processing Information Dialed Number CLIP Information Name Number Display Next Call Save CLIP Number Store CLIP Number Inquire Park Hold CLIP Review List Investigate Abandon Call List 50 Enhanced Station Programming Identification of Recalls Identification of Transfers Message Waiting Caller Number Outside Line Identification Override Identification Programmed Message Display Soft K...

Page 52: ... CLIP Information CLIP information is dependent on the use of LCD keysets The following list explains the displays that are used with CLIP l Name Number Display Each display keyset user can decide if he she wants to see the CLIP name or CLIP number in the display Regardless of which one is selected to be seen first the N N key is pressed to view the other piece of CLIP information l Next Call In t...

Page 53: ...After investigating the selected stations may barge in on the conversation disconnect the call or hang up l Abandon Call List 50 The DCS Compact II has a system wide abandon call list that stores CLIP information for the last 50 calls that rang but were not answered The list is accessed using the operator s passcode When reviewing this list you are provided options to CLEAR the entry or DIAL the n...

Page 54: ...d the associated name Transfer recalls indicate the recalling line or station and where it is coming from Identification of Transfers The display identifies who transferred a call to the user Message Waiting Caller Number When the message indication is on pressing the MESSAGE button displays the station number s of the person s who have messages for the user Display keyset users can scroll up and ...

Page 55: ...once to start the timer and press again to stop the timer UCD ACD Supervisor Displays With the optional AA card when UCD ACD is used multiple supervisors can view useful statistics about the UCD ACD group Statistics are broken down into agent or calls Agent statistics allow the supervisor to monitor and change the status in group out of group and DND of any agent or view each agent s total number ...

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