Samsung CLP-360 User Manual Download Page 204

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115

Quick Guide for Windows 8 User

Troubleshooting

Problem

Suggested Solutions

Samsung Printer
Experience

is not shown

when you click

more

settings

Samsung Printer Experience

is not installed.

Download the app. from the

Windows

Store

and

install it.

Machine information is
not displayed when you
click the device in the

Devices and Printers

Check the

Printer properties

. Click the

Ports

tab.

(

Control Panel

Devices and Printers

> Right-click

on your printer icon and select

Printer properties

)

If the port is set to File or LPT, uncheck them and
select TCP/IP, USB, or WSD.

The error related toast
message pops up.

Summary of Contents for CLP-360

Page 1: ...nformation concerning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on va...

Page 2: ...y 27 Basic printing 34 3 Maintenance Ordering supplies and accessories 40 Available supplies 41 Available maintenance parts 43 Storing the toner cartridge 44 Redistributing toner 46 Replacing the tone...

Page 3: ...now before using the machine Key benefits 3 Features by models 5 Useful to know 8 About this user s guide 9 Safety information 10 Machine overview 16 Control panel overview 19 Turning on the machine 2...

Page 4: ...ter Convenience You can print on the go from your smartphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 46 Easy Capture Manager allows you to easily edit and prin...

Page 5: ...on page 52 You can print in various operating systems see System requirements on page 73 Your machine is equipped with a USB interface and or a network interface Supports various wireless network sett...

Page 6: ...Features by models Some features and optional goods may not be available depending on model or country Operating System Operating System CLP 36x Series CLP 36xW Series Windows Mac Linux...

Page 7: ...S printer drivera a For XPS driver You can install the XPS printer driver in the Custom Installation window Refer to Software CD that was provided with your machine Samsung Easy Printer Manager Samsun...

Page 8: ...Na a Depending on your country wireless LAN card may not be available For some counties only 802 11 b g can be applied Contact your local Samsung dealer or the retailer where you bought your machine I...

Page 9: ...shoot accordingly see Understanding the status LED on page 64 A paper jam has occurred Open and close the top cover see Front view on page 17 Check the instructions on removing jammed paper in this ma...

Page 10: ...g on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mai...

Page 11: ...is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarette...

Page 12: ...the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew...

Page 13: ...ondition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to left the device safety Then lift the machine If the machine weighs under...

Page 14: ...in electric shock or fire Do not put a cover over the machine or place it in an airtight location such as a closet If the machine is not well ventilated this could result in fire The machine should b...

Page 15: ...explosion or uncontrollable fire When storing supplies such as toner cartridges keep them away from children Toner dust can be dangerous if inhaled or ingested Using recycled supplies such as toner c...

Page 16: ...Safety information 15 1 Introduction When toner gets on your clothing do not use hot water to wash it Hot water sets toner into fabric Use cold water...

Page 17: ...s Power cord Quick installation guide Software CDa a The software CD contains the printer drivers and software applications Misc accessoriesb b Miscellaneous accessories included with your machine may...

Page 18: ...model Some features and optional goods may not be available depending on model or country see Features by models on page 5 1 Output tray 2 Output support 3 Top cover 4 Control Panel 5 Tray 6 Front cov...

Page 19: ...ration may differ from your machine depending on its model Some features and optional goods may not be available depending on model or country see Features by models on page 5 1 Rear cover 2 Power rec...

Page 20: ...button and the green LED will start blinking If you want to print only the active screen release the button when the green LED stops blinking If you want to print the whole screen release the button w...

Page 21: ...nts event log report usage counter Press and hold this button for about 4 seconds until the green LED blinks quickly and release Prints supplies info report Press and hold this button for about 6 seco...

Page 22: ...troduction Turning on the machine 1 Connect the machine to the electricity supply first 2 press Power Wakeup on the control panel If you want to turn the power off press Power Wakeup on the control pa...

Page 23: ...following steps below and go on to installing a network connected machine s driver see Advanced Guide If you are a Mac or Linux operating systems user refer to the Installation for Mac on page 3 or I...

Page 24: ...ams Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK 2 Read and check The software End User License Agreement and I have reviewed and accept the...

Page 25: ...reinstall the driver 13 Windows 1 From the Start menu select Programs or All Programs Samsung Printers your printer driver name Uninstall 2 Follow the instructions in the installation window 3 Insert...

Page 26: ...want to set the machine s default settings Refer to the next section if you would like to set or change values This chapter provides information about the overall menu structure and the basic setup op...

Page 27: ...age Printing a demo page Print a demo page to make sure that the machine is operating correctly Windows only To print a demo page Open the Printing Preferences see Opening printing preferences on page...

Page 28: ...machine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 70 The use of inflammable media or foreig...

Page 29: ...paper tray see Tray overview on page 27 2 Open the paper cover 3 Press and unlatch the guide lock in the tray pull the tray out manually Then adjust the paper length guide and paper width guide 4 Flex...

Page 30: ...ngth guide and paper width guide For paper longer than Legal sized press and unlatch the guide lock in the tray pull the tray out manually Then adjust the paper length guide and paper width guide Do n...

Page 31: ...type on page 33 The settings made from the machine driver override the settings on the control panel a To print in application open an application and start the print menu b Open Printing Preferences...

Page 32: ...pening printing preferences on page 35 For example if you want to print on labels select Labels for Paper Type Whenusing specialmedia we recommend you feed one sheetat a time see Print media specifica...

Page 33: ...than 5 mm of curl in any direction Condition Do not use labels with wrinkles bubbles or other indications of separation Make sure that there is no exposed adhesive material between labels Exposed are...

Page 34: ...0 C 338 F Preprinted paper ink must be non flammable and should not adversely affect machine rollers Before you load preprinted paper verify that the ink on the paper is dry During the fusing process...

Page 35: ...erences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings includi...

Page 36: ...ing Preferences window that appears in this user s guide may differ depending on the machine in use However the composition of the Printing Preferences window is similar When you select an option in P...

Page 37: ...Samsung tab allows you to save the current preferences for future use To save a Favorites item follow these steps 1 Change the settings as needed on each tab 2 Enter a name for the item in the Favorit...

Page 38: ...y Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Device Settings on page 72 The settings set from the machine s...

Page 39: ...ngs you selected The results are calculated on the basis that the total number of printed paper is one hundred without a blank page when the Eco mode is disabled Refers to the calculation coefficient...

Page 40: ...our machine Ordering supplies and accessories 40 Available supplies 41 Available maintenance parts 43 Storing the toner cartridge 44 Redistributing toner 46 Replacing the toner cartridge 48 Replacing...

Page 41: ...to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purcha...

Page 42: ...g to the specific country conditions Type Average yielda a Declared yield value in accordance with ISO IEC 19798 The number of pages may be affected by operating environment printing interval graphics...

Page 43: ...nuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuin...

Page 44: ...ting from worn parts see table below The purpose of which is to maintain your machine in top working condition The maintenance parts below should be replaced when the life span of each item has been m...

Page 45: ...nd store in a dark cabinet Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life Do not store on the floor If the toner cartridge is removed from the pri...

Page 46: ...brand refilled or remanufactured toner cartridges Samsung s printer warranty does not cover damage to the machine caused by the use of a refilled remanufactured or non Samsung brand toner cartridges...

Page 47: ...int quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner Before opening the top cov...

Page 48: ...Redistributing toner 47 3 Maintenance...

Page 49: ...package They might scratch the drum of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner cartr...

Page 50: ...Replacing the toner cartridge 49 3 Maintenance When a toner cartridge has reached the end of life the Printing Status window appears on the computer indicating the toner cartridge needs to be placed...

Page 51: ...ter stops printing Toner particles can be released inside the machine but it does not mean the machine is damaged Contact a service representative when print quality problems occur When you pull out t...

Page 52: ...Replacing the waste toner container 51 3 Maintenance The order information is provided for optional accessories see Available supplies on page 41...

Page 53: ...inting Don t use sharp objects such as a knife or scissors to open the imaging unit package You could damage the surface of the imaging unit Be careful not to scratch the surface of the imaging unit T...

Page 54: ...Replacing the imaging unit 53 3 Maintenance...

Page 55: ...a vacuum cleaner toner blows in the air and might be harmful to you During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality pr...

Page 56: ...55 3 Maintenance Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine Before opening the top cover close the output s...

Page 57: ...ng the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine...

Page 58: ...ful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your pro...

Page 59: ...ed correctly see Tray overview on page 27 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your m...

Page 60: ...59 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently...

Page 61: ...Clearing paper jams 60 4 Troubleshooting 1 In tray Click this link to open an animation about clearing a jam...

Page 62: ...Clearing paper jams 61 4 Troubleshooting...

Page 63: ...eshooting 2 Inside the machine Click this link to open an animation about clearing a jam The fuser area is hot Take care when removing paper from the machine 3 In exit area Click this link to open an...

Page 64: ...Clearing paper jams 63 4 Troubleshooting The fuser area is hot Take care when removing paper from the machine...

Page 65: ...e Control panel overview on page 19 To resolve the error look at the error message and its instructions from the troubleshooting part see Troubleshooting on page 79 You also can resolve the error with...

Page 66: ...is on line and can be used Red Blinking The machine is on manual printing or manual duplex printing On The cover is opened Close the cover see Machine overview on page 16 There is no paper in the tra...

Page 67: ...fe means the expected or estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19798 The number of pages may be affected by operating en...

Page 68: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 68 Regulatory information 77 Copyright 87...

Page 69: ...82 x 309 x 211 mm 15 0 x 12 2 x 8 3 inches Weight Machine with consumables 9 84 kg 21 69 lbs Noise Levela Ready mode background noise level Print mode color printing Less than 45 dB A black and white...

Page 70: ...9 Configuration tested basic machine installation A4 paper simplex printing b See the rating label on the machine for the correct voltage V frequency hertz and type of current A for your machine c The...

Page 71: ...m 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 8...

Page 72: ...ion 120 to 150 g m2 32 to 40 lbs bond 5 sheets Card stock Letter Legal Oficio US Folio A4 JIS B5 ISO B5 Executive A5 Postcard 4x6 Refer to the Plain paper section 121 to 163 g m2 32 to 43 lbs bond 5 s...

Page 73: ...es 60 to 120 g m2 16 to 32 lbs bond Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b The smoothness of...

Page 74: ...um IV 1 GHz 128 MB 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium I...

Page 75: ...Services is compatible with your machine Mac Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 4 Intel processors PowerPC G4 G5 128 MB for a powerPC based Mac 512 MB 512 MB...

Page 76: ...2 32 64 bit SuSE 10 1 32 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Debian 4 0 5 0 32 64 bit Redhat Enterprise Linux WS 4 5 32 64...

Page 77: ...ems Specifications Network interface 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows Server 2008 R2 Various Linux OS Mac OS X 10 4 10 8...

Page 78: ...ardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Wa...

Page 79: ...r an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energ...

Page 80: ...y cause undesired operation This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with...

Page 81: ...nced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Canadian radio...

Page 82: ...e following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the dev...

Page 83: ...ings mainly old ones do not have normal 13 amp plug sockets You need to buy a suitable plug adaptor Do not remove the moulded plug If you cut off the moulded plug get rid of it straight away You canno...

Page 84: ...switched telephone network PSTN in accordance with Directive 1999 5 EC The product has been designed to work with the national PSTNs and compatible PBXs of the European countries In the event of probl...

Page 85: ...rinter system The following section is a general overview of considerations while operating a wireless device Additional limitations cautions and concerns for specific countries are listed in the spec...

Page 86: ...ce may be restricted or eliminated Airports Hospitals and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated When in environme...

Page 87: ...Regulatory information 86 5 Appendix 22 China only...

Page 88: ...nternet Explorer Excel Word PowerPoint and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries Google Picasa Google Docs Android an...

Page 89: ...des information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide...

Page 90: ...t 49 Changing the default print settings 50 Setting your machine as a default machine 51 Using advanced print features 52 Mac printing 59 Linux printing 61 4 Useful management tools Easy Capture Manag...

Page 91: ...he cable If your machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network12 Installation for...

Page 92: ...ponents to install 11 Enter the password and click OK 12 Installing software requires you to restart your computer Click Continue Installation 13 After the installation is finished click Close 14 Open...

Page 93: ...to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop 4 Double click the MAC_Installer folder Uninsta...

Page 94: ...ftware If you are not a super user ask your system administrator 3 From the Samsung website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package an...

Page 95: ...Administrator Login window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your...

Page 96: ...ected machine and software Useful network programs 8 Wired network setup 9 Installing driver over the network 12 IPv6 configuration 18 Wireless network setup 21 Samsung MobilePrint 45 Google Cloud Pri...

Page 97: ...ill be sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machi...

Page 98: ...Using this Network Configuration Report you can find your machine s MAC address and IP address For example MAC Address 00 15 99 41 A2 78 IP Address 165 254 192 192 5 Setting IP address The machine tha...

Page 99: ...t the Network Configuration Report Confirm that all the settings are correct IPv4 configuration using SetIP Mac Before using the SetIP program disable the computer firewall from System Preferences Sec...

Page 100: ...The following instructions may vary from your model or operating systems 1 Open opt Samsung mfp share utils 2 Double click the SetIPApplet html file 3 Click to open the TCP IP configuration window 4 E...

Page 101: ...o Install window 6 Windows 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 9 2 Insert the sup...

Page 102: ...n Description s or S Starts silent installation Installs machine drivers without prompting any UIs or user intervention p port name or P port name Specifies printer port Network Port will be created b...

Page 103: ...uses installed printer driver files without installing an additional driver up printer name or UP printer name Removes only specified printer instance and not the driver files This command provides a...

Page 104: ...e individual components to install 11 Enter the password and click OK 12 Installing software requires you to restart your computer Click Continue Installation 13 After the installation is finished cli...

Page 105: ...machine s IP address should have been set 2 Download the Unified Linux Driver package from the Samsung website 3 Extract the Unified Linux Driver package and open the new directory 4 Double click the...

Page 106: ...Installing driver over the network 17 2 Using a network connected machine 7 Enter the printer description and click Next 8 After the machine is added click Finish...

Page 107: ...tion Report that will check IPv6 addresses see Printing a network configuration report on page 9 4 Select Start Control Panel Printers and Faxes 5 Click Add a printer in the left pane of the Printers...

Page 108: ...f router request DHCPv6 Off Never use DHCPv6 regardless of router request Router Use DHCPv6 only when requested by a router 10 From the SyncThru Web Service For models that do not have the display scr...

Page 109: ...he DHCPv6 configuration 9 Click the Apply button Using SyncThru Web Service 1 Start a web browser such as Internet Explorer that supports IPv6 addressing as a URL 2 Select one of the IPv6 addresses Li...

Page 110: ...computer and the machine at a time Wireless network name and network password Wireless networks require higher security so when an access point is first set up a network name SSID the type of security...

Page 111: ...th Access Point From th computer Windows user see Access point via USB cable recommended on page 28 A Mac user see Access point via USB cable recommended on page 33 B See Using a network cable on page...

Page 112: ...e troubleshooting chapter see Troubleshooting on page 41 It is strongly recommneded that you set the passwrod on Access Points If you do not set the password on Access Points they might be exposed to...

Page 113: ...chine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network using the WPS button on the c...

Page 114: ...nnection process the AP s SSID information appears on the display 3 Insert the supplied software CD into your CD ROM drive and follow the instructions in the window to set up the wireless network Conn...

Page 115: ...st be printed see Printing a network configuration report on page 9 Inreadymode Pressthe Cancel orStop Clear buttonformorethan five seconds on the control panel The machine without the Cancel or Stop...

Page 116: ...k Disconnecting from a network To disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle mode The machine is i...

Page 117: ...users can give or edit manually their own SSID or choose the security option in detail 15 Setup using Windows Shortcut to the Wireless Setting program without the CD If you have installed the printer...

Page 118: ...lect an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a p...

Page 119: ...Select software to be installed 10 After selecting the components you can also change the printer driver name set the machine to be shared on the network set the machine as the default machine Click...

Page 120: ...may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network Encryption Select the encryption None WEP64...

Page 121: ...m window If it shows DHCP click Change TCP IP to enter the IP address and other network configuration values for the machine For example If the computer s network information is as shown follows IP ad...

Page 122: ...mmended Then click Next When you set the wireless configuration manually click Advanced Setting Enter the wireless Network Name Enter the SSID of the access point SSID is case sensitive Operation Mode...

Page 123: ...achine 14 Wireless network set up is completed After the installation is finished click Quit After completing the wireless network connection you need to install a machine driver to print from an appl...

Page 124: ...67 MHz Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is us...

Page 125: ...address and other network configuration values for the machine For example If the computer s network information is shown as follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine...

Page 126: ...twork configuration report on page 9 IP setting using SetIP Program Windows This program is used to manually set the network IP address of your machine using its MAC address to communicate with the ma...

Page 127: ...to set the wireless network directly select Custom 7 Select the one Network Name SSID in the list SSID SSID Service Set Identifier is a name that identifies a wireless network access points and wirele...

Page 128: ...w For example 3 Click Login on the upper right of the SyncThru Web Service website 4 If it s your first time logging into SyncThru Web Service you need to log in as an administrator Type in the below...

Page 129: ...network By default the device name is the model name IP Address Enter the IP address of the printer This IP address is used onlyforthelocalnetworkandnotfortheinfrastructurewiredorwireless network We...

Page 130: ...set its Wi Fi Direct After setting up Wi Fi Direct you need to download the mobile printing application For example Samsung Mobile printer to print from your smartphone When you have found the printe...

Page 131: ...een your computer and machine For a DHCP network environment The receives the IP address automatically DHCP when computer is configured to DHCP If the printing job is not working in DHCP mode the prob...

Page 132: ...he access point or wireless router refer to its own user s guide You cannot enable wired and wireless networks at the same time Your computer access point or wireless router or machine may not be turn...

Page 133: ...ing the ad hoc mode in operating systems such as Windows Vista you might need to set the wireless connection setting every time you use the wireless machine You cannot use infrastructure mode and ad h...

Page 134: ...mpatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have Samsung multfunction printer scan any document into a JPG PDF or PNG format for quick and ea...

Page 135: ...sit www google com 3 Sign in to the Google website with your Gmail address 4 Start Chrome and enter your printer s IP address in the browser window 5 Click Login in the upper right corner of the SyncT...

Page 136: ...le of using the GOOGLE DOCS app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download it from the application store such as...

Page 137: ...inting features Altitude adjustment 49 Changing the default print settings 50 Setting your machine as a default machine 51 Using advanced print features 52 Mac printing 59 Linux printing 61 The proced...

Page 138: ...re you set the altitude value determine the altitude where you are For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings See Device Settings on pa...

Page 139: ...erver 2008 R2 select Control Panel Hardware Devices and Printers 3 Right click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 or Windows Serve...

Page 140: ...Panel Hardware and Sound Printers For Windows 7 select Control Panel Devices and Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Select your machine 4 Right cl...

Page 141: ...nstallation You can select the XPS printer driver in the Select Software window For models that provide XPS driver from the Samsung website www samsung com find your product Support or downloads 1 Pri...

Page 142: ...es window may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Select the Help or click the but...

Page 143: ...the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you w...

Page 144: ...on We recommend not to print on both sides of the special media such as labels envelopes or thick paper It may cause a paper jam or damage the machine Printer Default If you select this option this fe...

Page 145: ...Watermark Message box You can enter up to 256 characters The message displays in the preview window Watermark Editing a watermark a To change the print settings from your software application access P...

Page 146: ...verlay you must create a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark...

Page 147: ...necessary check ConfirmPageOverlayWhenPrinting box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your docume...

Page 148: ...g printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties windo...

Page 149: ...our Mac application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use...

Page 150: ...es the paper size the paper type and the orientation of the documents It enables the duplex feature adds start and end banners and changes the number of pages per sheet Automatic manual duplex printin...

Page 151: ...the Unified Driver Configurator If necessary switch to Printers configuration 2 Select your machine on the available printers list and click Properties 3 The Printer Properties window appears The fol...

Page 152: ...lp you make full use of your machine Easy Capture Manager 64 Samsung Easy Color Manager 65 Samsung AnyWeb Print 66 Easy Eco Driver 67 Using SyncThru Web Service 68 Using Samsung Easy Printer Manager 7...

Page 153: ...le depending on model or optional goods see Software on page 6 Available for Windows OS users only see Software on page 6 Capture your screen and launch Easy Capture Manager by simply pressing the Pri...

Page 154: ...profile and can be used from the driver or from inside of the machine This feature may not be available depending on model or optional goods see Software on page 6 Available for Windows and Mac OS us...

Page 155: ...and Mac OS users only This tool helps you screen capture preview scrap and print pages more easily than when you use an ordinary program Download the software from the Samsung website then unpack and...

Page 156: ...er properties should be checked Easy Eco Driver also allows you simple editing such as removing images and texts changing fonts and more You can save frequently used settings as a preset Available for...

Page 157: ...y or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as an administrator You can still use Sync...

Page 158: ...Settings tab Sets options provided by your machine Network Settings tab Shows options for the network environment Sets options such as TCP IP and network protocols Security tab This tab allows you to...

Page 159: ...dows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Security tab select System Security S...

Page 160: ...the two interfaces is easy just click button Availabe for Windows or Mac OS users only For Windows Internet Explorer 6 0 or higher is the minimum requirement for Samsung Easy Printer Manager 4 Underst...

Page 161: ...s Troubleshooting Guide when an error occurs You can directly open the necessary section in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI...

Page 162: ...to when alerts will be received Email Alert Povides options relating to receiving alerts via email History Alert Provides a history of device and toner related alerts Job Accounting Provides querying...

Page 163: ...y when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows t...

Page 164: ...ter Status 75 4 Useful management tools 3 Order Supplies You can order replacement toner cartridge s from online 4 Troubleshooting Youcandirectlyopenthetroubleshootingsectionin the user s guide 5 Clos...

Page 165: ...tically be created on your desktop 7 Opening Unified Driver Configurator 1 Double click the Unified Driver Configurator on the desktop You can also click the Startup Menu icon and select Samsung Unifi...

Page 166: ...Allows you to add a new machines Remove Printer Removes the selected machine Set as Default Sets the current selected machine as a default machine Stop Start Stops starts the machine Test Allows you t...

Page 167: ...able ports check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Re...

Page 168: ...s chapter gives helpful information for what to do if you encounter an error Paper feeding problems 80 Power and cable connecting problems 81 Printing problems 82 Printing quality problems 86 Operatin...

Page 169: ...Paper does not feed into the machine Remove any obstructions from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in t...

Page 170: ...roblems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity s...

Page 171: ...the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 48 If a system error occurs contact your service representative Theconnection cablebetweenth...

Page 172: ...ons the paper source selection is found under the Paper tab within the Printing Preferences see Opening printing preferences on page 35 Select the correct paper source See the printer driver help scre...

Page 173: ...or out of toner Redistribute the toner if necessary If necessary replace the toner cartridge See Redistributing toner on page 46 See Replacing the toner cartridge on page 48 The file may have blank pa...

Page 174: ...ing paper Paper size and paper size setting do not match Set the correct paper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 35 The printed billing p...

Page 175: ...moist or rough If the entire page is light the print resolution setting is too low or the toner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the...

Page 176: ...reas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick or Thicker see Opening printing...

Page 177: ...blem contact a service representative Black background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions...

Page 178: ...too much moisture If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences see Opening printing...

Page 179: ...that the paper is loaded properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly C...

Page 180: ...uts are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 54 Solid color or black pages The imaging unit may not be installed properly Remove the imaging u...

Page 181: ...ithin parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal st...

Page 182: ...g Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 35 An unknown image repetitivelyappearsonafew sheets Loose toner Lightprint or contamination occurs Your...

Page 183: ...oftware from the startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications reboot...

Page 184: ...may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during...

Page 185: ...is allowed to gain control over the device The other user will encounter device busy response You should open ports configuration and select the port assigned to your machine In the Selected port pane...

Page 186: ...chine is used on version 8 51 or earlier of Ghostscript 64 bit Linux OS and has been reported to bugs ghostscript com as Ghostscript Bug 688252 The problem is solved in AFPL Ghostscript v 8 52 or abov...

Page 187: ...the network 103 Installing the driver over the wireless network 105 Uninstalling the driver 107 Using Samsung Printer Experience 108 Accessing management tools 113 Installing accessories 114 Troubles...

Page 188: ...99 Quick Guide for Windows 8 User Understanding the screen Windows 8 provides both the new Start screen mode and the Desktop screen mode of the existing OS Start Screen Desktop Screen...

Page 189: ...rements Operating system Requirement recommended CPU RAM Free HDD Space Windows 8 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB...

Page 190: ...ou can download from the Samsung website www samsung com find your product Support or downloads 1 From the Start Screen 1 Make sure that your computer is connected to the Internet and powered on 2 Mak...

Page 191: ...Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 2 Rea...

Page 192: ...that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 9 2 From Charms select Settings Change PC settings Device...

Page 193: ...this disc pop up window appears click the window and select Run Setup exe 3 Read and accept The software End User License Agreement and Using Enhanced Features and Participating in Printer Usage Info...

Page 194: ...5 From the Start Screen 1 After completing the wireless network connection you need to install a machine driver to print from an application 2 From Charms select Settings Change PC settings Devices 3...

Page 195: ...ap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Read and accept The software End User License Agreement and Using Enhanced Features and Parti...

Page 196: ...ile unintstall from the desktop screen mode see From the Desktop Screen on page 107 If you want to uninstall Samsung s printer management tools from the Start screen right click the app Uninstall righ...

Page 197: ...rom the Windows Store if the machine is connected to a computer with an Internet connection 9 Understanding the Samsung Printer Experience To open the application From the Start screen select the Sams...

Page 198: ...lick on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected...

Page 199: ...is window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Cancel or Stop Clear button on the control panel Opening more settings The...

Page 200: ...lows you to set the basic paper handling specifications Layout settings This option allows you to set the various ways to layout your documents Security tab Some features may not be available dependin...

Page 201: ...quick scanning 1 Place a single document face down on the document glass or load the documents face up into the document feeder 2 Click the Samsung Printer Experience tile on the Start screen 3 Click...

Page 202: ...ool refer to Useful management tools on page 63 1 From the Charms select Search Apps 2 Find Samsung Printers 3 Under Samsung Printers you can see installed management tools 4 Click the management tool...

Page 203: ...in Device Settings to use 1 From the Charms select Search Settings 2 Search for Devices and Printers 3 Right click on your printer icon and select Printer properties If Printer properties item has a...

Page 204: ...the app from the Windows Store and install it Machine information is not displayed when you click the device in the Devices and Printers Check the Printer properties Click the Ports tab Control Panel...

Page 205: ...00 www samsung com BELGIUM 02 201 24 18 www samsung com be Dutch www samsung com be_fr French BOLIVIA 800 10 7260 www samsung com BOSNIA 05 133 1999 www samsung com BOTSWANA 0800 726 000 www samsung c...

Page 206: ...www samsung com latin_en English www samsung com latin Spanish ESTONIA 800 7267 www samsung com FINLAND 09 85635050 www samsung com Country Region Customer Care Center Web Site FRANCE 01 48 63 00 00...

Page 207: ...g com KOSOVO 381 0113216899 www samsung com Country Region Customer Care Center Web Site KUWAIT 183 2255 www samsung com ae English www samsung com ae_ar Arabic KYRGYZSTAN 00 800 500 55 500 www samsun...

Page 208: ...ntry Region Customer Care Center Web Site POLAND 0 801 1 SAMSUNG 172 678 48 22 607 93 33 www samsung com PORTUGAL 808 20 SAMSUNG 808 20 7267 www samsung com PUERTO RICO 1 800 682 3180 www samsung com...

Page 209: ...0 SAMSUNG 726 7864 www samsung com TURKEY 444 77 11 www samsung com U A E 800 SAMSUNG 726 7864 www samsung com UGANDA 0800 300 300 www samsung com U K 0330 SAMSUNG 7267864 www samsung com U S A 1 800...

Page 210: ...rks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachine...

Page 211: ...t typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on...

Page 212: ...uns back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for s...

Page 213: ...control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of pro...

Page 214: ...platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to el...

Page 215: ...ce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It pr...

Page 216: ...ng functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmi...

Page 217: ...but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OS...

Page 218: ...o interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data...

Page 219: ...dress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the In...

Page 220: ...USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transm...

Page 221: ...anced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection eas...

Page 222: ...network connected 16 driver installation for USB cable connected 5 driver reinstallation for USB cable connected 6 printer properties 62 printing 61 unifled driver configurator 76 using SetIP 11 load...

Page 223: ...s general information 74 Printing 34 printing changing the default print settings 50 Linux 61 Mac 59 multiple pages on one sheet of paper Mac 59 printing a document Windows 34 printing on both sides o...

Page 224: ...reate 56 delete 56 edit 56 Windows common Windows problems 94 driver installation for network connected 12 driver installation for USB cable connected 22 24 driver installation for Windows 8 network c...

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Samsung CLP-360, User Manual

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