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troubleshooting 

If you are having trouble with your mobile phone, try these troubleshooting 
procedures before contacting a service professional. 

While using your phone, the following messages may appear: 

Message 

Try this to solve the problem: 

Please insert SIM card 

Ensure that the SIM card is installed 
correctly. 

Phone lock 

When the phone lock feature is enabled, 
you must enter the password you set for 
the phone. 

Enter PIN 

When using the phone for the first time 
or when the PIN requirement is enabled, 
you must enter the PIN supplied with the 
SIM card. You can disable this feature 
by using the PIN lock    menu. 

Enter PUK 

Your SIM card is blocked, usually as a 
result of entering your PIN incorrectly 
several times. You must enter the PUK 
supplied by your service provider.   

 

Your phone displays “Network unavailable” or “Network error.” 

z

  When you are in areas with weak signals or poor reception, you may lose 

reception. Move to another area and try again. 

z

  You cannot access some options without a subscription. Contact your service 

provider for more details. 

 

You enter a number, but the call is not dialled. 

z

  Ensure that you have pressed the Dial key: [

]. 

z

  Ensure that you have accessed the right cellular network. 

z

  Ensure that you have not set call barring for the phone number. 

 

Another caller cannot reach you. 

z

  Ensure that your phone is turned on. 

z

  Ensure that you have accessed the right cellular network. 

z

  Ensure that you have not set call barring for the phone number. 

 

Another caller cannot hear you speaking. 

z

  Ensure that you are not covering the built-in microphone. 

z

  Ensure that the microphone is close to your mouth. 

z

  If using a headset, ensure that it is properly connected. 

 

Summary of Contents for CDMA SCL21

Page 1: ...User manual CDMA SCL21 Draft 6 1 2012 07 20 Only for Approval ...

Page 2: ...le p 12 represents see page 12 Õ Followed by the order of options or menus you must select to perform a step for example In Menu mode select Messages Õ Create new message represents Messages followed by Create new message Square brackets phone keys for example represents the Power Menu exit key Angled brackets softkeys that control different functions at each screen for example OK represents the O...

Page 3: ... off Access menus Customise your phone Use basic call functions Send and view messages Add and find contacts troubleshooting safety and usage information Comply with the following precautions to avoid dangerous or illegal situations and ensure peak performance of your mobile phone Safety warnings Keep your phone away from small children and pets Keep your phone and all accessories out of the reach...

Page 4: ... high external pressure which can lead to an internal short circuit and overheating Avoid interference with pacemakers Maintain a minimum of 15 cm 6 inches between mobile phones and pacemakers to avoid potential interference as recommended by manufacturers and the independent research group Wireless Technology Research If you have any reason to suspect that your phone is interfering with a pacemak...

Page 5: ...of your batteries Prevent batteries from contacting metal objects as this can create a connection between the and terminals of your batteries and lead to temporary or permanent battery damage Never use a damaged charger or battery Handle your phone carefully and sensibly Do not allow your phone to get wet liquids can cause serious damage Do not handle your phone with wet hands Water damage to your...

Page 6: ... SIM cards and memory cards with care z Do not remove a card while the phone is transferring or accessing information as this could result in loss of data and or damage to the card or phone z Protect cards from strong shocks static electricity and electrical noise from other devices z Frequent writing and erasing will shorten the life span of memory cards z Do not touch gold coloured contacts or t...

Page 7: ...er required to reach the network In general the closer you are to a wireless base station antenna the lower the power output Before a new model phone is available for sale to the public it must be tested and certified to the FCC that it does not exceed the exposure limit established by the FCC Tests for each model phone are performed in positions and locations e g at the ear and worn on the body a...

Page 8: ...esearchers have had difficulty in reproducing those studies or in determining the reasons for inconsistent results What is FDA s role concerning the safety of wireless phones Under the law FDA does not review the safety of radiation emitting consumer products such as wireless phones before they can be sold as it does with new drugs or medical devices However the agency has authority to take action...

Page 9: ...ople use wireless phones so we don t know with certainty what the results of such studies mean for human health Three large epidemiology studies have been published since December 2000 Between them the studies investigated any possible association between the use of wireless phones and primary brain cancer glioma meningioma or acoustic neuroma tumors of the brain or salivary gland leukemia or othe...

Page 10: ...teps to minimize your exposure to radio frequency energy RF Since time is a key factor in how much exposure a person receives reducing the amount of time spent using a wireless phone will reduce RF exposure z If you must conduct extended conversations by wireless phone every day you could place more distance between your body and the source of the RF since the exposure level drops off dramatically...

Page 11: ...d devices that claimed to protect wireless phone users from radiation with making false and unsubstantiated claims According to FTC these defendants lacked a reasonable basis to substantiate their claim What about wireless phone interference with medical equipment Radio frequency energy RF from wireless phones can interact with some electronic devices For this reason FDA helped develop a detailed ...

Page 12: ...onvenience and safety to your wireless phone with one of the many hands free accessories available today 3 Position your wireless phone within easy reach Be able to access your wireless phone without removing your eyes from the road If you get an incoming call at an inconvenient time let your voice mail answer it for you 4 Let the person you are speaking with know you are driving if necessary susp...

Page 13: ... should only be used in the normal operating position Using Your Phone Near Other Electronic Devices Most modern electronic equipment is shielded from radio frequency RF signals However certain electronic equipment may not be shielded against the RF signals from your wireless phone Consult the manufacturer to discuss alternatives Pacemakers Pacemaker manufacturers recommend that a minimum distance...

Page 14: ...ins chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Emergency Calls This phone like any wireless phone operates using radio signals wireless and landline networks as well as user programmed functions which cannot guarantee connection in all conditions Therefore you should never rely solely on any wire...

Page 15: ...could hurt themselves and others damage the phone or make calls that increase your phone bill ...

Page 16: ...he separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The phone may cause TV or radio interference if used in close proximity to receiving equipment The FCC can require you to stop using the phone if such interference cannot be elimin...

Page 17: ...er Save Feature If your phone is unable to find a signal after 15 minutes of searching a Power Save feature is automatically activated If your phone is active it periodically rechecks service availability or you can check it yourself by pressing any key Anytime the Power Save feature is activated a message displays on the screen When a signal is found your phone returns to standby mode Maintaining...

Page 18: ...require cooling or warming first z Do not leave the battery in hot or cold places such as in a car in summer or winter conditions as you will reduce the capacity and lifetime of the battery Always try to keep the battery at room temperature A phone with a hot or cold battery may temporarily not work even when the battery is fully charged Li ion batteries are particularly affected by temperatures b...

Page 19: ...by the manufacturer s warranty even if the warranty for your phone has not expired z If your phone has a flash or light do not use it too close to the eyes of people or animals This may cause damage to their eyes z Use only the supplied or an approved replacement antenna Unauthorized antennas or modified accessories may damage the phone and violate regulations governing radio devices z If the phon...

Page 20: ...ective 2006 66 If batteries are not properly disposed of these substances can cause harm to human health or the environment To protect natural resources and to promote material reuse please separate batteries from other types of waste and recycle them through your local free battery return system introducing your mobile phone In this section learn about your mobile phone s layout keys display and ...

Page 21: ...cel input and return to Idle mode Alpha numeric Enter numbers letters and special characters In Idle mode press and hold 1 to access voice mails and 0 to enter an international call prefix Special function Enter special characters or perform special functions In Idle mode press and hold for the silent profile Press and hold to enter a pause between numbers Volume Adjust the phone s volume Display ...

Page 22: ...nction jack on the side of the phone 2 Plug the small end of the travel adapter into the multifunction jack Improperly connecting the travel adapter can cause serious damage to the phone Any damages by misuse are not covered by the warranty 3 Plug the large end of the travel adapter into a power outlet 4 When the battery is fully charged the icon is no longer moving unplug the travel adapter from ...

Page 23: ...l when in areas where wireless devices are prohibited Access menus To access your phone s menus 1 In Idle mode press Menu to access Menu mode 2 Use the navigation key to scroll to a menu or option 3 Press OK Select or Save to confirm the highlighted option 4 Press Back to move up one level Press to return to Idle mode Customise your phone Get more from your phone by customising it to match your pr...

Page 24: ...t or Select Õ Set 6 Press Save Select a theme for the display To select a theme 1 In Menu mode select Settings Õ Display and light Õ My theme 2 Scroll to a theme and press Select To create and apply a theme 1 In Menu mode select Settings Õ Display and light Õ My theme 2 Scroll to Create and press Select 3 Customise the theme as desired by following the screen 4 When you have finished enter a name ...

Page 25: ...e and a phone number 2 Press to dial the number 3 To end the call press Answer a call 1 When a call comes in press 2 To end the call press Adjust the volume To adjust the volume during a call press the Volume key up or down Use the speakerphone feature 1 During a call press OK Õ Yes to activate the speaker 2 To switch back to the earpiece press OK again In noisy environment you may have difficulty...

Page 26: ...s Options Õ Attach multimedia and attach a file if necessary 6 Press OK Õ Send to send the message Enter text When entering text you can change the text input mode z Press and hold to switch between T9 and ABC modes Depending on your country you may be able to access an input mode for your specific language z Press to change case or switch to Number mode z Press and hold to switch to Symbol mode E...

Page 27: ...Learn the basics of using the phonebook feature Add a new contact 1 In Idle mode enter a phone number and press Options 2 Select Save Õ a memory location phone or SIM Õ New 3 Select a number type if necessary 4 Enter contact information 5 Press Options Õ Save to add the contact to memory Find a contact 1 In Menu mode select Phonebook 2 Enter the first few letters of the name you want to find 3 Sel...

Page 28: ...cially those that are not tested or approved by Bluetooth SIG may be incompatible with your device Turn on the Bluetooth wireless feature 1 In Menu mode select Settings Connectivity Bluetooth 2 Select Bluetooth to turn on the Bluetooth wireless feature 3 To allow other devices to locate your device select Settings My phone s visibility Always Turn off the Bluetooth wireless feature 1 In Menu mode ...

Page 29: ...nother Bluetooth enabled device the device icon will turn green Select a paired device and use the following options To browse files on the paired device select Browse files To view the service list of the paired device select Service list To change the paired device name select Rename To allow the paired device to access and browse your files select Authorise device To send your files to the pair...

Page 30: ...s free car kit Wi Fi Learn to use your device s wireless networking capabilities to activate and connect to any wireless local area network WLAN compatible with the IEEE 802 11 a b g n standards You can connect to the internet or other network devices anywhere an access point or wireless hotspot is available Your device uses non harmonised frequency and is intended for use in all European countrie...

Page 31: ...e security type of the WLAN AP Select an EAP method This option is available depending on the selected security type User name Enter your user name This option is available depending on the selected security type Password Enter your password This option is available depending on the selected security type IP address View your IP address of the WLAN AP IP address type Select the IP address type of ...

Page 32: ...evice s mobile network via WIFI Learn to use your device as a wireless access point for other devices This feature may be unavailable depending on your region or service provider 1 In the application list select Settings More Tethering and portable hotspot 2 Select Portable Wi Fi hotspot to activate mobile network sharing via Wi Fi 3 Select Configure portable Wi Fi hotspot to configure network set...

Page 33: ...ng system Share your device s mobile network via Bluetooth 1 In the application list select Settings More Tethering and portable hotspot 2 Select Bluetooth tethering to activate the mobile network sharing via Bluetooth 3 On another device find and pair with your device Ensure that you have activated the Bluetooth feature and the visibility setting ...

Page 34: ...lication This application installs the necessary USB drivers onto your machine For a free download of PC Studio go to www samsung com us support 1 Touch Settings Connectivity Select USB mode 2 Select one of the following USB modes Ask on connection causes the phone to present a Select USB Mode pop up when you connect to the PC You can then choose from either Samsung PC Studio Media player or Mass ...

Page 35: ... supplied by your service provider Your phone displays Network unavailable or Network error z When you are in areas with weak signals or poor reception you may lose reception Move to another area and try again z You cannot access some options without a subscription Contact your service provider for more details You enter a number but the call is not dialled z Ensure that you have pressed the Dial ...

Page 36: ...r is stored in the contact list z Re enter and save the number if necessary The battery does not charge properly or sometimes the phone turns itself off z The battery terminals may be dirty Wipe both gold coloured contacts with a clean soft cloth and try charging the battery again z If the battery will no longer charge completely dispose of the old battery properly and replace it with a new batter...

Page 37: ...World Wide Web http www samsungmobile com Printed in Korea Code No GH68 XXXXXA English EU 10 2011 Draft 05 ...

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