Samsung C32HG70QQ Series User Manual Download Page 3

Page: 3 / 51

Table of contents

USB Super Charging 39

Installing the Software

Easy Setting Box

Restrictions and Problems with the Installation 43
System Requirements

Troubleshooting Guide

Requirements Before Contacting Samsung Customer

Service Center

Testing the Product

Checking the Resolution and Frequency

Standard Signal Mode Table

Appendix

Responsibility for the Pay Service (Cost to

Customers) 51

Not a product defect

A Product damage caused by customer's fault 51
Others 51

Summary of Contents for C32HG70QQ Series

Page 1: ...anual in parts or entirety without the authorization of Samsung Electronics is prohibited Trademarks other than that of Samsung Electronics are owned by their respective owners An administration fee may be charged if either a an engineer is called out at your request and there is no defect in the product i e where you have failed to read this user manual b you bring the unit to a repair center and...

Page 2: ...Connecting and Using a PC 22 Connection Using the HDMI Cable 22 Connection Using the HDMI DVI Cable 22 Connection Using the DP Cable 23 Connecting to Headphones 23 Connecting to Microphone 23 Connection Using the Audio Cable 23 Connecting the Product to a PC as a USB HUB 24 Connecting a PC to the Product 24 Utilizing the Product as a USB HUB 24 Connecting the Power C27HG70QQ model only 25 Connecti...

Page 3: ...re Easy Setting Box 43 Restrictions and Problems with the Installation 43 System Requirements 43 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Center 44 Testing the Product 44 Checking the Resolution and Frequency 44 Check the following 44 Q A 46 Specifications General 47 Standard Signal Mode Table 48 Appendix Responsibility forthe Pay Service Cost to Customers 51 N...

Page 4: ...m 3 93 Inches 10 cm 3 93 Inches 10 cm 3 93 Inches Precautions for storage High glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product Service fee will be charged Safety Precautions Warning A serious or fatal injury may result if instructions are not fol...

Page 5: ...a loose power socket Do not use multiple products with a single power socket Do not touch the power plug with wet hands Insert the power plug all the way in so it is not loose Connect the power plug to a grounded power socket type 1 insulated devices only Do not bend or pull the power cord with force Be careful not to leave the power cord under a heavy object Do not place the power cord or product...

Page 6: ... result Do not install the product within the reach of young children The product may fall and injure children Edible oil such as soybean oil can damage or deform the product Do not install the product in a kitchen or near a kitchen counter Caution Do not drop the product while moving Do not set down the product on its front When installing the product on a cabinet or shelf make sure that the bott...

Page 7: ...rm power off the product and remove the power cable Do not drop objects on the product or apply impact Do not move the product by pulling the power cord or any cable If a gas leakage is found do not touch the product or power plug Also ventilate the area immediately Do not lift or move the product by pulling the power cord or any cable Do not use or keep combustible spray or an inflammable substan...

Page 8: ...n a well ventilated area If you place the AC DC power adapter so that it is hanging with the cord input facing upwards water or other foreign substances could enter the Adapter and cause the Adapter to malfunction Make sure to rest the AC DC power adapter flat on a table or the floor Do not hold the product upside down or move it by holding the stand The product may fall and become damaged or caus...

Page 9: ...Blinking Power Off Power button On The power Indicator operation can be swapped by changing in the menu System Power LED On Actual models because of functional variation maybe haven t this function Function Key Guide Press the JOG button when the screen is turned on The Function Key Guide will appear To access the onscreen menu when the guide is displayed press the corresponding direction button a...

Page 10: ... Source Selects to change the input signal by moving the JOG button in the Function Key Guide screen A message will appear on the top left corner of the screen if the input signal has been changed Eye Saver Mode Selects by moving the JOG button in the function key guide screen Press to enable or disable Eye Saver Mode The items below are not available if the Eye Saver Mode function is enable Game ...

Page 11: ...depth Value increases in the slider PRESS ENTER Move to next depth Save the value and close Sublist Game Setting Key You can quickly view the setting with a shortcut key at the bottom without using an OSD menu You can directly see the settings for three different modes Game Setting1 Game Setting 2 Game Setting 3 Game Setting 2 Game Setting 3 Game Setting1 12 120 Hz Off On Black Equalizer Response ...

Page 12: ...ight if no OSD menu is displayed Volume 50 Mute The displayed image may differ depending on the model If the audio quality of a connected input device is poor the Auto Mute function on the product may mute the sound or cause choppy audio when applying the headphones or speakers Set the input volume for the input device to at least 20 and control the volume using the volume control JOG button LEFT ...

Page 13: ... audio output device such as headphones Dedicated to service technicians MIC IN Connect to a microphone MIC OUT Connect to a PC 1 2 Connect to a USB device Super charging is possible using the 2 port only This port charges devices faster than typical USB port The speed depends on the connected devices PC IN Connects to a PC using a USB cable Compatible with a USB cable version 3 0 or lower This po...

Page 14: ... 1 PC IN HDMI IN1 HDMI IN 2 DP IN SERVICE MIC IN MIC OUT 1 2 Check Signal Cable DisplayPort When the screen as shown in the following figure is displayed press and hold the Down arrow key for 5 seconds Power Off 2 When the message as shown in the following figure is displayed on the monitor select Yes to upgrade the software 3 When the screen as shown in the following figure is displayed select Ye...

Page 15: ...o revert or downgrade to a lowerversion change the file name as m HG7 CCAA 0000 0 4 digits and then take the same steps 5 If the No valid update files found Please check your USB device and try again message is displayed this is probably due to the following reasons No USB disk is inserted into the USB 1 port The USB disk format is not supported The USB disk contains no valid upgrade files No upgr...

Page 16: ...0 15 0 2 0 145 0 mm 5 0 mm C27HG70QQ C32HG70QQ 15 0 to Left 15 0 to Right Total 30 0 2 0 2 0 2 0 92 0 2 0 5 0 2 0 15 0 2 0 145 0 mm 5 0 mm The monitor tilt and height can be adjusted When adjusting the tilt and height hold both sides of the product and avoid using excessive force to prevent damage The rotation and height adjustment has a certain tolerance Stay within the tolerances when rotating o...

Page 17: ...e direction till it becomes completely vertical to the desktop Rotating the screen counterclockwise can damage the product Rotating the screen when the product is upright orwhen the height is not at the maximum can also damage the product Caution Grasp the left and right sides of the monitor and adjust the tilt 90 Hold the bezel at both side edges and rotate the monitor Be careful not to directly ...

Page 18: ...end 3 Insert the locking device into the anti theft lock slot at the back of the product 4 Lock the locking device An anti theft locking device can be purchased separately Refer to the user guide provided with your anti theft locking device for details Anti theft locking devices can be purchased at electronics retailers or online Precautions for moving the monitor Hold the lower part of the monito...

Page 19: ...side of the top layer of styrofoam covering the product and remove it Attach the stand to the back of the monitor in the direction of the arrow Use the screws on the stand to tightly fasten Attaching the COVER REAR TOP to the stand neck as shown in the figure Turn the COVER REAR TOP clockwise to attach it to the rear cover 5 6 7 8 While pressing down with one hand on the lower styrofoam layer lift...

Page 20: ...lace the screen on the Styrofoam or soft cushion included in the package hold the stand base with one hand and remove the screws of the stand base with another hand Make sure to use the styrofoam cushion that came with the monitor Remove the stand base Turn the COVER REAR TOP counterclockwise to detach it from the rear cover Remove the COVER REAR TOP after detaching it from the rear cover 5 6 Unfa...

Page 21: ...held liable for any damage or injury caused by using improper screws or attaching the wall mount kit or desktop stand using excessive force Samsung shall not be held liable for any product damage or personal injury caused by using a wall mount kit other than the one specified or from an attempt to install the wall mount kit on your own To mount the product on a wall ensure you purchase a wall moun...

Page 22: ...efore connecting the power cable Connecting the power cable during connection may damage the product Check the types of ports at the back of the product you want to connect Connecting and Using a PC Select a connection method suitable foryour PC Connecting parts may differ in different products Provided ports may vary depending on the product Connection Using the HDMI Cable HDMI IN1 HDMI IN 2 Conn...

Page 23: ... 5 m in length is recommended Using a cable longer than 1 5 m can affect the picture quality Connecting to Headphones SERVICE Use headphones when activating sound with an HDMI HDMI or DP cable Connecting to Microphone MIC IN Connection Using the Audio Cable MIC OUT ...

Page 24: ...C supports USB 3 0 Utilizing the Product as a USB HUB Using the product as a hub connect and use various source devices with the product at the same time A PC cannot connect to multiple source devices at the same time as it has a limited number of input output ports available The HUB feature on the product will improve yourwork efficiency by allowing you to connect multiple source devices to the U...

Page 25: ...um current of 1 5A The actual current value depends on the device to be charged If the current is too high or an exception occurs the over current protection will be triggered This is a normal setting of the product USB devices requiring high current may not be supported 1 can support a maximum current of 1 0A and 2 can support a maximum current of 1 5A The battery can be charged in the power savi...

Page 26: ...26 Connecting the Power C32HG70QQ model only POWER IN To use the product connect the power cable to a power outlet and the POWER IN port on the product The input voltage is switched automatically ...

Page 27: ...the holder in the direction of the arrow from the lower part of the holder as shown in the image Pull cable down to adjust the length 5 6 Use the same method to clean up the other cables Adjust the screen up and down to a proper position Caution While rotating the cable fixed on the holder the cable may be separated or damaged In this case first remove the cable from the holder ...

Page 28: ...atigue will be relieved Driver Installation You can set the optimum resolution and frequency for this product by installing the corresponding drivers To install the latest version of the product driver download it from the Samsung Electronics website at http www samsung com Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product fo...

Page 29: ...inimap RPG This mode is optimized for 3D graphics and instant messaging on the RPG game screen AOS Increase the contrast ratio to obtain a picture quality optimized for the AOS game screen sRGB Adjust the color system to sRGB mode This is the standard mode of this monitor Cinema Obtain the brightness and sharpness of TVs suitable for enjoying video and DVD content In AV mode When the external inpu...

Page 30: ...the value gets closer to 1 the darker areas of the screen become brighter making it easier to find enemies when playing a game To find enemies more easily during a game use a lowervalue As the value gets closer to 20 the darker areas of the screen become darker and the contrast increases This menu is not available when Picture Mode is set to Cinema mode This menu is not available when Eye Saver Mo...

Page 31: ...video being played Try the following actions decrease the game setting values change the current FreeSync mode to Standard Engine orvisit the AMD website to check your graphics driver s version and update it with the latest one While you are using the FreeSync function the screen may flicker due to variation of the output frequency from the graphics card The response rate during the game may fluct...

Page 32: ...fresh rate of the graphic card to any of 100 Hz 120 Hz and 144 Hz This feature is not available if the scanning rate on the computer is different from the settings in the Refresh Rate menu Screen Size Select the best screen size and ratio In PC mode Auto Display the picture according to the aspect ratio of the input source Wide Display the picture in full screen regardless of the aspect ratio of t...

Page 33: ...screen Pictures with a different aspect ratio will not be displayed The function may not be supported depending on the ports provided with the product Changing the screen size is available when the following conditions are satisfied A digital output device is connected using the HDMI DP cable The input signal is 480p 576p 720p or1080p and monitor can display normally Not every model can support al...

Page 34: ...ility of the RTS screen and minimap RPG This mode is optimized for 3D graphics and instant messaging on the RPG game screen AOS Increase the contrast ratio to obtain a picture quality optimized for the AOS game screen sRGB Adjust the color system to sRGB mode This is the standard mode of this monitor Cinema Obtain the brightness and sharpness of TVs suitable for enjoying video and DVD content In A...

Page 35: ...o Cinema mode This menu is not available when Eye Saver Mode is enabled Red Adjust the red saturation level Values closer to 100 mean greater intensity for the color Green Adjust the green saturation level Values closer to 100 mean greater intensity for the color Blue Adjust the blue saturation level Values closer to 100 mean greater intensity for the color Color Tone Select a color tone that best...

Page 36: ...t that wavelength is around 400nm will decrease and it will provide an optimum picture quality suitable for eye relaxation At the same time the blue light level is lower than in the default settings and it was tested by TÜV Rheinland and certified as it met the requirements of TÜV Rheinland Low Blue Light Content standards Screen Adjustment This option is only available when PC AV Mode is set to A...

Page 37: ...own Specifications are subject to change without notice to improve quality Language Set the menu language A change to the language setting will only be applied to the onscreen menu display It will not be applied to other functions on your PC Display Time Set the on screen display OSD menu to automatically disappear if the menu is not used for a specified period of time Display Time can be used to ...

Page 38: ...s on the screen to maximise contrast automatically Off Deactivate the Local Dimming function Auto Local Dimming is automatically activated or deactivated based on whether the content is HDR When the Monitor detects that the input video contains HDR information the Information menu and the Source menu will display HDR In this case Auto needs to be selected refer to Information On Activate the Local...

Page 39: ...an AV device Supplied for the wide models only such as 16 9 or16 10 If the monitor is in HDMI1 HDMI2 DisplayPort mode and the screen says Check Signal Cable or power saving mode activates press the JOG button to display the function button screen and then select the icon You can select PC or AV USB Super Charging Charge the battery of a connected source device quickly using the USB 3 0 port on the...

Page 40: ...e version is changed the screen may blink If you set the HDMI Mode to 1 4 some high resolutions may not be supported because of bandwidth limitation of the HDMI 1 4 protocol When the setting is not appropriate a blank screen may appear In this case check the specifications of the device Set the HDMI Mode to 1 4 when there is no sound output from the DVD connected to our product Source Detection Se...

Page 41: ...devices graphics card player etc the signal will not output any HDR metadata and thus will not be recognized as an HDR signal In this case Local Dimming needs to be enabled manually so as to ensure optimal HDR effects The HDR High Dynamic Range technology implements video images that are very similar to the images seen through human eyes by finely adjusting the contrast of the source Game Picture ...

Page 42: ...r HDR logo the HDR effect can be enabled 3 When the Xbox One S plays a Microsoft Xbox HDR game or a UHD Blu Ray disc with the UHDA or HDR logo the HDR effect can be enabled 4 When PS4 PS4 Pro plays a Sony PS HDR game the HDR effect can be enabled For information about the Xbox One S PS4 Pro games that support HDR visit the official Xbox PS4 websites When the HDR is enabled automatically some funct...

Page 43: ...r the installation The Easy Setting Box icon may not appear depending on the computer system and the product specifications If the shortcut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Environment System Requirements OS Hardware Windows 7 32Bit 64Bit Window...

Page 44: ...esolution may vary depending on the computer system settings and cables Check the following Installation issue PC mode The screen keeps switching on and off Check the cable connection between the product and PC and ensure the connectors are locked Blank spaces are found on all four sides of the screen when an HDMI or HDMI DVI cable is connected to the product and PC The blank spaces found on the s...

Page 45: ...istorted Change the Color settings White does not really look white Change the Color settings There is no image on the screen and the power LED blinks every 0 5 to1 second The product is operating in power saving mode Press any key on the keyboard or move the mouse to return to normal operating mode Text is blurry If using a Windows OS e g Windows 7 Windows 8 Windows 8 1 orWindows 10 Go to Control...

Page 46: ...ngs How can I change the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 8 Windows 8 1 Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 10 Go to Settings System Display Advanced display settings and adjust the resolution How do I set power savin...

Page 47: ...4 F 10 C 40 C Humidity 10 80 non condensing Storage Temperature 4 F 113 F 20 C 45 C Humidity 5 95 non condensing Plug and Play This monitor can be installed and used with any Plug and Play compatible systems Two way data exchange between the monitor and PC system optimizes the monitor settings Monitor installation takes place automatically However you can customize the installation settings if des...

Page 48: ...solution Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity H V IBM 720 x 400 31 469 70 087 28 322 MAC 640 x 480 35 000 66 667 30 240 MAC 832 x 624 49 726 74 551 57 284 MAC 1152 x 870 68 681 75 062 100 000 VESA DMT 640 x 480 31 469 59 940 25 175 VESA DMT 640 x 480 37 861 72 809 31 500 VESA DMT 640 x 480 37 500 75 000 31 500 VESA DMT 800 x 600 35 156 56 250 36 000 VESA DMT...

Page 49: ...6 807 Displayport Resolution Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity H V IBM 720 x 400 31 469 70 087 28 322 MAC 640 x 480 35 000 66 667 30 240 MAC 832 x 624 49 726 74 551 57 284 MAC 1152 x 870 68 681 75 062 100 000 VESA DMT 640 x 480 31 469 59 940 25 175 VESA DMT 640 x 480 37 861 72 809 31 500 VESA DMT 640 x 480 37 500 75 000 31 500 VESA DMT 800 x 600 35 156 56...

Page 50: ...22 192 144 000 586 586 Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle The reciprocal number of a horizontal cycle is called horizontal frequency Horizontal frequency is measured in kHz Vertical Frequency Repeating the same picture dozens of times per second allows you to view natural pictures The repeat freque...

Page 51: ...am If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage is c...

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