Samsung C24F399FH series User Manual Download Page 2

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Table of contents

Before Using the Product

Securing the Installation Space

Precautions for storage

Safety Precautions

Cleaning 5
Electricity and Safety

Installation 6
Operation 7

Changing Brightness, Contrast and Sharpness

settings 13
Changing the Volume setting

Reverse Side

Adjusting the Product Tilt

Anti-theft Lock

Precautions for moving the monitor

Installing the Wall Mount

(Not for C27F397FH* / C32F397FW* models)

Wall Mount Kit Specifications (VESA)

(Not for C27F397FH* / C32F397FW* models)

SAMSUNG MAGIC Upscale

Adjusting OSD (On Screen

(C22F390FH* / C22F392FH* / C24F390FH* /

C24F392FH* / C24F394FH* / C24F399FH* /

C27F390FH* / C27F391FH* / C32F391FW*)

Attaching the Stand

(C24F396FH* / C27F396FH* / C27F397FH* /

C27F398FW* / C32F395FW* / C32F397FW*)

Removing the Stand

(C22F390FH* / C22F392FH* / C24F390FH* /

C24F392FH* / C24F394FH* / C24F399FH* /

C27F390FH* / C27F391FH* / C32F391FW*)

Removing the Stand

(C24F396FH* / C27F396FH* / C27F397FH* /

C27F398FW* / C32F395FW* / C32F397FW*)

Connecting and Using a Source Device

Pre-connection Checkpoints

Connecting and Using a PC

Connection Using the D-SUB Cable

(Analog Type)

Connection Using the HDMI or HDMI-DVI Cable 24
Connection Using an DP Cable

Connecting to Headphones

Connecting the Power

Correct posture to use the product

Driver Installation

Setting Optimum Resolution

Summary of Contents for C24F399FH series

Page 1: ...f this manual are subject to change without notice to improve quality Samsung Samsung owns the copyright for this manual Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited Trademarks other than that of Samsung are owned by their respective owners For India Only This product is RoHS compliant For more information on safe disposal and recycling...

Page 2: ... 30 Game Mode 30 Response Time 30 Picture Size 31 Screen Adjustment 31 Adjusting OSD On Screen Display settings Transparency 32 Position 32 Language 32 Display Time 32 Installation 19 Attaching the Stand C22F390FH C22F392FH C24F390FH C24F392FH C24F394FH C24F399FH C27F390FH C27F391FH C32F391FW 19 Attaching the Stand C24F396FH C27F396FH C27F397FH C27F398FW C32F395FW C32F397FW 20 Removing the Stand C...

Page 3: ...ignal Mode Table 43 Appendix Responsibility forthe Pay Service Cost to Customers 45 Not a product defect 45 A Product damage caused by customer s fault 45 Others 45 Setup and Reset FreeSync 33 Eco Saving Plus 35 Off Timer 35 PC AV Mode 35 Source Detection 35 Key Repeat Time 35 PowerLED On 36 Reset All 36 Information 36 Installing the Software Easy Setting Box 37 Restrictions and Problems with the ...

Page 4: ...ding on the product 10 cm 10 cm 10 cm 10 cm 10 cm 10 cm 10 cm 10 cm 10 cm 10 cm Precautions for storage High glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product Service fee will be charged Do not press the monitor screen with hands or other objects T...

Page 5: ...uct when cleaning is finished 6 Power on the product and computer Electricity and Safety Warning Do not use a damaged power cord or plug or a loose power socket Do not use multiple products with a single power socket Do not touch the power plug with wet hands Insert the power plug all the way in so it is not loose Connect the power plug to a grounded power socket type 1 insulated devices only Do n...

Page 6: ...roduct within the reach of young children The product may fall and injure children Edible oil such as soybean oil may damage or distort the product Keep the product away from oil pollution And do not install or use the product in the kitchen or near the kitchen stove Caution Do not drop the product while moving Do not set down the product on its front When installing the product on a cabinet or sh...

Page 7: ...rm power off the product and remove the power cable Do not drop objects on the product or apply impact Do not move the product by pulling the power cord or any cable If a gas leakage is found do not touch the product or power plug Also ventilate the area immediately Do not lift or move the product by pulling the power cord or any cable Do not use or keep combustible spray or an inflammable substan...

Page 8: ...C DC adapter in a well ventilated area If you place the AC DC power adapter so that it is hanging with the cord input facing upwards water or other foreign substances could enter the Adapter and cause the Adapter to malfunction Make sure to rest the AC DC power adapter flat on a table or the floor Do not hold the product upside down or move it by holding the stand The product may fall and become d...

Page 9: ...er status indicator and works as Power On Power button Off Power saving mode Blinking Power Off Power button On The power Indicator operation can be swapped by changing in the menu System PowerLED On Actual models because of functional variation maybe haven t this function Function Key Guide Press the JOG button when the screen is turned on The Function Key Guide will appear To access the onscreen...

Page 10: ... Analog mode Display Function Key Guide HDMI DisplayPort mode Brightness Volume Features Eye Saver Mode Off HDMI DisplayPort mode option Adjust Brightness Contrast Sharpness Adjust Volume Mute Display Function Key Guide Direct Key guide The shortcut button screen OSD menu shown below is displayed only when the monitor screen is turned on the computer resolution changes or the input source changes ...

Page 11: ...Monitor s feature appears OSD control lock Maintain the current settings or lock the OSD control to prevent unintended changes to settings Enable Disable To lock unlock the OSD control press the LEFT button for10 seconds when the main menu displayed If the OSD control is locked Brightness and Contrast can be adjusted Eye SaverMode is available System FreeSync PowerLED On is available Information c...

Page 12: ...UP Source Change Down PRESS ENTER for 2 seconds Power Off When the monitor displays the Main menu the JOG Button could be used as below JOG Button Action UP DOWN Move the option LEFT Exit the Main menu Close Sublist without saving value Value decreases in the slider RIGHT Move to next depth Value increases in the slider PRESS ENTER Move to next depth Save the value and close Sublist ...

Page 13: ...enu is not available when Game Mode is enabled Changing the Volume setting You can adjust Volume by moving the JOG button left or right if no OSD menu is displayed This function is only available in HDMI DisplayPort mode Volume 50 Mute The displayed image may differ depending on the model If the audio quality of a connected input device is poor the Auto Mute function on the product may mute the so...

Page 14: ... a source device using an HDMI cable or HDMI DVI cable Connect to a PC using the D SUB cable Connects to a PC using a DP cable Port Description Connect to an audio output device such as headphones Connects to the AC DC adapter C22F390FH C22F392FH C24F390FH C24F392FH C24F394FH C24F399FH C27F390FH C27F391FH C24F396FH C27F396FH C27F397FH C32F391FW C27F398FW C32F395FW C32F397FW ...

Page 15: ...change without notice to improve quality C22F390FH C22F392FH C24F390FH C24F392FH C24F394FH C24F399FH C27F390FH C27F391FH C32F391FW C24F396FH C27F396FH C27F397FH C27F398FW C32F395FW C32F397FW 2 0 2 0 22 0 2 0 2 0 2 0 22 0 2 0 You can adjust the product tilt Hold the lower part of the product and adjust the tilt carefully ...

Page 16: ...t such as a desk 2 Put one end of the cable through the loop on the other end 3 Insert the locking device into the anti theft lock slot at the back of the product 4 Lock the locking device An anti theft locking device can be purchased separately Refer to the user guide provided with your anti theft locking device for details Anti theft locking devices can be purchased at electronics retailers or o...

Page 17: ...17 Precautions for moving the monitor Do not directly apply pressure on the screen Do not hold the screen when moving the monitor Hold the lower part of the monitorwhen moving it ...

Page 18: ...nstallation manual and all parts necessary for assembly are provided Do not use screws that are longer than the standard length or do not comply with the VESA standard screw specifications Screws that are too long may cause damage to the inside of the product Forwall mounts that do not comply with the VESA standard screw specifications the length of the screws may differ depending on the wall moun...

Page 19: ...sert the stand neck into the stand base in the direction shown in the figure Check that the stand neck is firmly connected Tightly fasten the connecting screw at the bottom of the stand base Place the protective Styrofoam cushion included in the package on the floor and place the product facing down on the Styrofoam as shown in the image If Styrofoam is unavailable use a thick sitting mat Hold the...

Page 20: ...nto the stand base in the direction shown in the figure Check that the stand neck is firmly connected Tightly fasten the connecting screw at the bottom of the stand base Place the protective Styrofoam cushion included in the package on the floor and place the product facing down on the Styrofoam as shown in the image If Styrofoam is unavailable use a thick sitting mat Hold the back of the monitor ...

Page 21: ...differ depending on the product 1 2 3 Place the protective Styrofoam cushion included in the package on the floor and place the product facing down on the Styrofoam as shown in the image If Styrofoam is unavailable use a thick sitting mat While holding the monitorwith one hand pull the stand neck with your other hand to in detach the stand as shown in the figure Turn the connecting screw at the bo...

Page 22: ...g on the product 1 2 3 Place the protective Styrofoam cushion included in the package on the floor and place the product facing down on the Styrofoam as shown in the image If Styrofoam is unavailable use a thick sitting mat While holding the monitorwith one hand pull the stand neck with your other hand to in detach the stand as shown in the figure Turn the connecting screw at the bottom of the sta...

Page 23: ...urce device first before connecting the power cable Connecting the power cable during connection may damage the product Check the types of ports at the back of the product you want to connect Connecting and Using a PC Select a connection method suitable foryour PC Connecting parts may differ in different products Provided ports may vary depending on the product Connection Using the D SUB Cable Ana...

Page 24: ... C27F396FH C27F397FH C27F398FW C32F395FW C32F397FW C32F391FW The audio function is not supported if the source device is connected using the HDMI DVI cable Connection Using an DP Cable DP IN C27F398FW C32F395FW C32F397FW C32F391FW A DP cable shorter under1 5m in length is recommended Using a cable longer than 1 5m can affect the picture quality ...

Page 25: ...ones C22F390FH C22F392FH C24F390FH C24F392FH C24F394FH C24F399FH C27F390FH C27F391FH C24F396FH C27F396FH C27F397FH C27F398FW C32F395FW C32F397FW C32F391FW The sound could only be heard when using the HDMI to HDMI or DP cable ...

Page 26: ...on on the back of the monitor to turn it on The input voltage is switched automatically Optional C24F396FH C27F396FH C27F397FH 1 C22F390FH C22F392FH C24F390FH C24F392FH C24F394FH C24F399FH C27F390FH C27F391FH 3 C32F391FW C27F398FW C32F395FW C32F397FW 2 4 1 Connect the power plug to the AC DC adapter Optional 2 Connect the AC DC adapter cable to the DC14V port on the back of the monitor 3 Plug the ...

Page 27: ...t the optimum resolution and frequency for this product by installing the corresponding drivers To install the latest version of the product driver download it from the Samsung website at http www samsung com Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product for the first time after purchase Select a language on the product a...

Page 28: ...d brightness as required Standard Obtain a picture quality suitable for editing documents or using Internet Cinema Obtain the brightness and sharpness of TVs suitable for enjoying video and DVD content Dynamic Contrast Obtain balanced brightness through automatic contrast adjustment In AV mode When the external input is connected through HDMI DP and PC AV Mode is set to AV Bright has four automati...

Page 29: ... is enabled Color Adjust the tint of the screen This menu is not available when Bright is set to Cinema or Dynamic Contrast mode This menu is not available when Game Mode is enabled This menu is not available when Eye SaverMode is enabled Red Adjust the red saturation level Values closer to 100 mean greater intensity for the color Green Adjust the green saturation level Values closer to 100 mean g...

Page 30: ... Black Level feature is only activated at a certain AV resolution such as 720P and1080P Eye Saver Mode Set to an optimum picture quality suitable for eye relaxation TÜV Rheinland Low Blue Light Content is a certification for products which meet requirements for lower blue light levels When Eye SaverMode is On the blue light that wavelength is around 400nm will decrease and it will provide an optim...

Page 31: ...ut device is connected using the HDMI DP cable The input signal is 480p 576p 720p or1080p and monitor can display normally Not every model can support all of these signals This can only be set when the external input is connected through HDMI DP and PC AV Mode is set to AV Screen Adjustment This menu is available in Analog mode only This menu is only available when Picture Size is set to Screen Fi...

Page 32: ...ws On English 20 sec Return The displayed image may differ depending on the model Position Adjust the menu position Language Set the menu language A change to the language setting will only be applied to the onscreen menu display It will not be applied to other functions on your PC Display Time Set the on screen display OSD menu to automatically disappear if the menu is not used for a specified pe...

Page 33: ...ease refer to Q A How can I change the frequency When using the FreeSync function use the HDMI DP cable provided by the monitor manufacturer FreeSync Eco Saving Plus Off Timer PC AV Mode Source Detection Key Repeat Time Power LED On System Return Off Off Auto Acceleration Stand by FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency FreeSync can be o...

Page 34: ...the official AMD website Select FreeSync Off if you are using a graphics card from a different manufacturer AMD Radeon R9 300 Series AMD Radeon R9 Fury X AMD Radeon R7 360 AMD Radeon R9 295X2 AMD Radeon R9 290X AMD Radeon R9 290 AMD Radeon R9 285 AMD Radeon R7 260X AMD Radeon R7 260 How do you enable FreeSync 1 Set FreeSync to Standard Engine or Ultimate Engine in the OSD menu 2 Enable FreeSync in...

Page 35: ...set to On For products for the market in some regions the Off Timer is set to automatically activate 4 hours after the product powers on This is done in accordance with power supply regulations If you do not want the timer to activate go to MENU System and set Off Timer to Off PC AV Mode Set PC AV Mode to AV The picture size will be enlarged This option is useful when you view a movie Set to PC wh...

Page 36: ...ed on Stand by The power LED is on when the product is turned off Reset All Return all the settings for the product to the default factory settings Information View the current input source frequency and resolution Picture OnScreen Display System Information Information Exit LC S N HDMI kHz Hz x Optimal Mode x Hz The displayed image may differ depending on the model ...

Page 37: ...tting Box icon may not appear depending on the computer system and the product specifications If the shortcut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Environment System Requirements OS Hardware Windows XP 32Bit 64Bit Windows Vista 32Bit 64Bit Windows 7...

Page 38: ...resolution may vary depending on the computer system settings and cables Check the following Installation issue PC mode The screen keeps switching on and off Check the cable connection between the product and PC and ensure the connectors are locked Blank spaces are found on all foursides of the screen when an HDMI orHDMI DVI cable is connected to the product and PC The blank spaces found on the sc...

Page 39: ...ow and are distorted Change the Color settings White does not really look white Change the Color settings There is no image on the screen and the power LED blinks every 0 5 to1 second The product is operating in power saving mode Press any key on the keyboard or move the mouse to return to normal operating mode Text is blurry If using a Windows OS e g Windows 7 Windows 8 Windows 8 1 orWindows 10 G...

Page 40: ...000 Go to Control Panel Display Settings and adjust the resolution Windows Vista Go to Control Panel Appearance and Personalization Personalize Display Settings and adjust the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 8 Windows 8 1 Go to Settings Control Panel Appearance and Personalization Display Adjust Res...

Page 41: ... 27156 mm V 0 3114 mm H x 0 3114 mm V 0 36375 mm H x 0 36375 mm V Maximum Pixel Clock 148 5 MHz Analog HDMI 148 5 MHz HDMI DisplayPort Applicable only to models C27F398FW C32F391FW C32F395FW C32F397FW Power Supply AC100 240V 50 60Hz Based on the AC voltage of the adapter For the DC voltage of the product refer to the product label Signal connectors D SUB HDMI HDMI DisplayPort Applicable only to mo...

Page 42: ...ver you can customize the installation settings if desired Panel Dots Pixels Due to the nature of the manufacturing of this product approximately1 pixel per million 1ppm may be brighter or darker on the LCD panel This does not affect product performance The above specifications are subject to change without notice to improve quality This device is a Class B digital apparatus For detailed device sp...

Page 43: ...andard signal modes the screen may be blank even though the power LED turns on In such a case change the settings according to the following table by referring to the graphics card user manual C22F390FH C22F392FH C24F390FH C24F392FH C24F394FH C24F396FH C24F399FH C27F390FH C27F391FH C27F396FH C27F397FH C27F398FW Resolution Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity...

Page 44: ...l Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle The reciprocal number of a horizontal cycle is called horizontal frequency Horizontal frequency is measured in kHz Vertical Frequency Repeating the same picture dozens of times per second allows you to view natural pictures The repeat frequency is called vertical frequency...

Page 45: ...am If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage is c...

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