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English
05
Other Information
Issues
Solutions and Explanations
Network Connection
The wireless network connection failed.
• The Samsung Wireless USB dongle is required to use a wireless network.
• Make sure the Network Connection is set to
Wireless
(p. 34).
• Make sure the TV is connected to a wireless IP sharer (router).
Software Upgrade over the network fails.
• Try network test in
Setup
menu (p. 29).
• If you have latest SW version, SW upgrade will not proceed.
Others
Purple/green rolling horizontal bars and
buzzing noise from the TV speakers with
Component cable connection.
• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates
that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI
connection.
The picture won’t display in full screen.
• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
• Black bars on the Top & Bottom will be shown on movies that have aspect ratios different from your
TV.
• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote control
doesn’t turn the TV on or off, or adjust the
volume.
• Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set user manual for the
SAMSUNG TV code.
A “Mode Not Supported” message
appears.
• Check the supported resolution of the TV, and adjust the external device’s output resolution
accordingly. Refer to the resolution settings on page 14 of this manual.
Caption
on TV menu is greyed out.
•
Caption
can not be selected in the TV menu when connected via HDMI or Component (p. 28).
•
Caption
must be activated on the external device (p. 28).
There is a plastic smell from the TV.
• This smell is normal and will dissipate over time.
The TV
Signal Information
is unavailable
in the Self Diagnostic Test menu.
• This function is only available with digital channels from an Antenna / RF/Coax connection (p. 30).
The TV is tilted to the side.
• Remove the base stand from the TV and reassemble it.
The channel menu is greyed out
(unavailable).
• The
Channel
menu is only available when the TV source is selected.
Your settings are lost after 30 minutes or
every time the TV is turned off.
• If the TV is in the
Store Demo
mode, it will reset audio and picture settings every 30 minutes.
Change the settings from
Store Demo
mode to
Home Use
mode in the
Plug & Play
procedure.
Press the
SOURCE
button to select
TV
mode, and go to
MENU
→
Setup
→
Plug & Play
→
ENTER
E
(p. 10).
You have intermittent loss of audio or
video.
• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
flexible enough for long term use. If mounting the TV to a wall, we recommend using cables with 90
degree connectors.
You see small particles when you look
closely at the edge of the frame of the TV.
• This is part of the product’s design and is not a defect.
POP (TV’s internal banner ad) appears on
the screen.
• Select
Home Use
under
Plug & Play
mode. For details, refer to
Plug & Play
Feature (p. 10).
✎
This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However,
there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
[UC9000-NA]BN68-03088A-02L03.indb 63
2010-09-01 오후 4:24:54
