4. Troubleshooting
4-1. Troubleshooting
4-1-1. Testing the Picture
MENU
Support
Self Diagnosis
Picture Test
Try Now
Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by
the TV. The Picture Test displays a high definition picture you can examine for flaws or faults. If the test picture does not
appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance. If the
test picture is displayed properly, there may be a problem with an external device. Please check the connections. If the
problem persists,check the signal strength or refer to the external device’s user manual.
The Problem
Try this!
Flickering and Dimming.
If your Samsung Television is flickering or dimming sporadically, you may need
to disable some of the energy efficiency features. Disable
Energy Saving
(
System
>
Eco Solution
>
Energy Saving
) or
Eco Sensor
(
System
>
Eco Solution
>
Eco Sensor
).
Component Connections/
Screen Color
If the color on your Samsung television screen is not correct or the black and
white colors are off, run
Picture Test
(
Support
>
Self Diagnosis
>
Picture Test
).
If the test results indicate that the problem is not caused by the TV, do the
following:
Confirm that the TV’s video input connectors are connected to the correct external
•
device video output connectors.
Check the other connections as well. If the TV is connected to an external device
•
via a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their
proper connectors.
Screen Brightness
If the colors on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings first.
Go to the Picture menu and adjust the Backlight/Cell Light (available on different
•
models) Contrast, Brightness, Sharpness, Color, and Tint (G/R) settings.
Ghosting, Blurring, or
Juddering
If you notice ghosting or blurring on the screen, use the
Auto Motion Plus
option
(
Picture
>
Picture Options
>
Auto Motion Plus
) to resolve the issue.
NOTE
For the LED 5300, 5200, 5100, 4300 and 4200 series models, you can resolve this
issue by using
LED Clear Motion
(
Picture
>
Picture Options
>
LED Clear Motion
).
Unwanted Powering Off
If your Samsung TV appears to turn off by itself, try disabling some of the TV’s energy
efficiency features. See if
Sleep Timer
(
System
>
Time
>
Sleep Timer
) has been
enabled. The
Sleep Timer
automatically turns the TV off after a specified period of
time. If the
Sleep Timer
has not been enabled, see if
No Signal Power Off
(
System
>
Eco Solution
>
No Signal Power Off
) or A
uto Power Off
(
System
>
Eco Solution
>
Auto
Power Off
) has been enabled and disable them.
Problems Powering On
When the TV is turned on, the remote control receiver flashes 5 times before the
screen turns on.
If you are having problems powering on your Samsung television, there are a number
of things to check before calling the service department. Confirm that the TV’s power
cord is connected correctly at both ends and that the remote control is operating
normally. Make sure that the antenna cable or cable TV cable is firmly connected. If
you have a cable/satellite box confirm that it is plugged in and turned on.
Unable to find a Channel
If your TV is not connected to a cable box or satellite box, run
Setup
(
System
>
Setup
)
or
Auto Program
(
Broadcasting
>
Auto Program
).
4-1
4. Troubleshooting
