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Getting Remote Support
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely:
•
Diagnose
your TV
•
Adjust the TV settings
for you
•
Perform a factory reset
on your TV
• Install recommended
firmware updates
How Does Remote Support Work?
Having a Samsung Tech remotely service your TV is easy.
1.
Call the Samsung
Contact Center
and ask for remote
support.
2.
Open the menu
on
your TV and go to
the
Support section
.
3.
Select
Remote
Management
,
and then read and
agree to the service
agreements. When the
PIN screen appears,
provide the PIN
number to the agent.
4.
The agent will then
access your TV
.
That's it!
Caring for the TV
‐ If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please
clean the debris off before watching TV.
‐ The exterior and screen of the product can get scratched during cleaning. Be sure to wipe the exterior and
screen carefully using a soft cloth to prevent scratches.
Do not spray water or any liquid directly onto the TV.
Any liquid that goes into the product may cause a
failure, fire, or electric shock.
Turn off the TV, and then gently wipe away smudges
and fingerprints on the screen with a micro-fiber
cloth. Clean the body of the TV with a soft cloth
dampened with a small amount of water. Do not
use flammable liquids (benzene, thinners, etc.) or a
cleaning agent. For stubborn smudges, spray a small
amount of screen cleaner on the cloth.
