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Samsung 43Q60D User Manual Download Page 213

Troubleshooting

The following are troubleshooting solutions for each problem.

Picture Issues

When the TV has trouble with the picture, these steps may help resolve the problem.

The screen is flashing or has become dark

If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.

Disable 

Brightness Optimisation

, 

Energy Saving Solution

, 

Motion Lighting

 or 

Contrast Enhancer

.

•

 (left directional button)

 

Settings

All Settings

General & Privacy

Power and Energy Saving

Brightness Optimisation

 

Try Now

•

 (left directional button)

 

Settings

All Settings

General & Privacy

Power and Energy Saving

Energy Saving Solution

 

Try Now

•

 (left directional button)

 

Settings

All Settings

General & Privacy

Power and Energy Saving

Motion Lighting

 

Try Now

•

 (left directional button)

 

Settings

All Settings

Picture

Expert Settings

Contrast Enhancer

Try Now

Run 

Picture Test

. When the tested image quality is normal, check the signal of the connected device.

•

 (left directional button)

 

Settings

Support

Device Care

Self Diagnosis

Picture Test

Try Now

 

- 213 -

Summary of Contents for 43Q60D

Page 1: ...ve more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users sele...

Page 2: ...e 56 About the Daily Home screen 57 Using Samsung Gaming Hub 60 Using the Home Function 61 About the For You Discover Home Screen 64 About the Live Home Screen 65 About the Menu Home Screen 69 Using a...

Page 3: ...colours are black and white or do not look the way they should look 215 The TV automatically turns off by itself 216 TV The Frame TV cannot be turned off 216 Unable to power on 216 The TV remains on...

Page 4: ...s not work 231 External devices cannot be operated with the TV remote control Recording Issues 232 The Timeshift or recording function cannot be used 232 Cannot record videos received from an external...

Page 5: ...set picture 243 Reset sound Getting Support 244 Getting support through Remote Management 244 Finding the contact information for service 244 Requesting service Accessibility Guidance Menu Learning Sc...

Page 6: ...ices Connection Guide Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device...

Page 7: ...hical area The connection method and available external devices may differ depending on the model Connection Guide Audio Device Video Device Smartphone PC Input Device Game Console External Storage HD...

Page 8: ...rt To transport the product first remove the antenna cable to prevent damage to the port The port on your TV may differ from the following figure depending on the product model and region It is best t...

Page 9: ...tion Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the network If the TV does not automatically connect to the network refer to Wired network connection...

Page 10: ...Network Settings Wireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the...

Page 11: ...automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button To disconnect Wi Fi select Disconnect in left directi...

Page 12: ...o use this function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorised thir...

Page 13: ...the screen with your mobile device refer to left directional button Connected Devices Connection Guide Smartphone Screen Sharing Smart View Try Now To turn off Screen Sharing Smart View disconnect the...

Page 14: ...Samsung mobile devices with Android 8 1 or higher Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the musi...

Page 15: ...ame Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types accordin...

Page 16: ...deo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is tran...

Page 17: ...versal remote control for the device automatically For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal remote setup When a USB device is connec...

Page 18: ...nce Connect a USB camera or use the SmartThings app on your mobile phone to connect a camera Connect a camera to use video call home workout and other new features For details on how to connect refer...

Page 19: ...on error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built w...

Page 20: ...device Select Receiver Optical on the Sound Output menu left directional button Settings All Settings Sound Sound Output Try Now Refer to the soundbar s user manual when connecting it to the TV An unu...

Page 21: ...l button Connected Devices Connection Guide Smartphone Apple AirPlay Try Now This function may not be supported depending on the model or geographical area The video or audio may stop intermittently d...

Page 22: ...operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV The Frame The Serif S8 D S9 D DU9 DU8 Series DU77 model Learn...

Page 23: ...upported depending on the model Use this button to access additional options that are specific to the feature in use Press to bring up the virtual numeric pad on the screen Use the numeric keypad to e...

Page 24: ...the channel Launch app button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents provider This function may not be supported depending on...

Page 25: ...About the Remote Control DU6 DU7 BED Series except for DU77 model Learn about the buttons on the Remote Control 25...

Page 26: ...r 1 second or more the Shortcuts menu screen appears This function may not be supported depending on the model or geographical area Colour button When pressed coloured buttons appear on the screen Use...

Page 27: ...ars Press and hold the button up or down to quickly change the channel Launch app button Launch the app indicated by the button Available apps may differ depending on the geographical area or contents...

Page 28: ...TV for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the front of the TV then press and hold the a...

Page 29: ...go It may cause improper transmitted signals from the remote control If you have difficulty controlling external devices with the Universal Remote try adjusting the positions of the external devices T...

Page 30: ...some HDMI cables may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theatres that do not support HDMI CEC For more...

Page 31: ...Guide left directional button Connected Devices Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad left directional button Settings All Settings Connection Bluetooth device...

Page 32: ...d SmartThings app are displayed alternately F3 key Plays pauses F4 key Displays the Settings screen F5 key Displays the Home Screen F6 key Displays the Sources screen F7 key Displays the Channel List...

Page 33: ...x Elite Wireless Controller Series 2 BT O Xbox Adaptive controller BT USB Sony Dualsense Edge BT O USB O Dualsense BT O USB O DualShock 4 BT O USB O Google Stadia controller USB Not support Wi Fi Not...

Page 34: ...X button Sony Only Enter OK B button or O button Sony Only Return Cancel Pressing and holding the B button or O button Sony Only Exit Home button Gaming Hub homepage Gaming Hub supported countries Sma...

Page 35: ...ttings Try Now You can set up the mouse with the Mouse Pointer Size Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text...

Page 36: ...Reset Recommended Text Memory Show Editing Buttons Keypad Language Keypad Layout Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on...

Page 37: ...s and videos or listen to music and perform more functions Some Smart Hub services are paid services To use smart functions you should connect to a network agree to the terms and conditions and log in...

Page 38: ...es movies and apps offered by Smart Hub To use the Search service make sure the TV is connected to a network This function may not be supported depending on the model or geographical area 3 Ambient Se...

Page 39: ...stall various apps offered by Smart Hub such as video music and sports apps and use the apps from the TV For more information refer to Using the Home Function 7 Menu Manage external devices connected...

Page 40: ...depending on the app This function may not be supported depending on the model Automatic Mirroring from Multi View left directional button Settings All Settings General Privacy Start Screen Options A...

Page 41: ...s connected Testing Smart Hub connections left directional button Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub left directional button Settings Sup...

Page 42: ...Ambient mode some functions may not be supported The image on your TV may differ from the image above depending on the model and geographical area 1 Getting to Know Ambient Mode Press View Help to br...

Page 43: ...on the model or geographical area Changing art work Change the artwork to display in Ambient mode Press the Select button on the remote control to move the focus to an artwork Use the left or right d...

Page 44: ...Time Filter You can select any background time format for content Colour Changes the Colour of the content Vibes Selects a mood that matches the content Backgrounds Changes the background of the cont...

Page 45: ...es NFT works Favourite While in Ambient mode press the Select button on the remote control and press Favourite to save the displayed content to Favourite Special Edition Allows you to enjoy creative a...

Page 46: ...photos and artwork Background Theme Allows you to select a background theme provided by Samsung Take a picture of a wall using the SmartThings app on your mobile device to create a custom background t...

Page 47: ...V screen is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient mode screen turns off automatically If there is no remote control input for...

Page 48: ...the brightness and colour tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automati...

Page 49: ...mage you can keep it as an artwork by purchasing it or subscribing to the Membership If you select a saved image the TV goes into Art mode In Art mode press Select button on the remote control to use...

Page 50: ...and colour and press either the Select or button Supported border styles may differ if the image aspect ratio is not 16 9 or the image resolution is lower than the recommended resolution Recommended r...

Page 51: ...above depending on the model and geographical area 2 My Art Store Favourites Manage images saved in Favourite Display All Resume Play Play images in Favourite as a slideshow Delete Select and delete...

Page 52: ...View the content you recently viewed in Art mode in order 3 Art Mode Options Configure options related to the Art mode screen This menu can be found at the bottom of the Art home To configure the opt...

Page 53: ...images to the TV 2 The USB memory is automatically recognised and the screen displays a list of image music and video files that are stored in the USB memory An alternative way to run the USB memory...

Page 54: ...le device to the TV Add Picture select 2 to 3 images Create Mount Combine the 2 to 3 images to create a single image My Album select content such as Dynamic Filter or Auto Gallery and then press Selec...

Page 55: ...epending on the positions types and number of the light sources If the area around the TV is too dark or bright the screen brightness may be limited or the sensor may not work normally If the TV is in...

Page 56: ...l or geographical area The image on your TV may differ from the image above depending on the model and geographical area SmartThings It allows the TV to connect and control the detected various device...

Page 57: ...ove depending on the model and geographical area 1 Learn More Provides information about Samsung Gaming Hub and details on how to use devices 2 Accessories and Music Accessories Controllers Select a C...

Page 58: ...4 Game list Purchase games or subscribe to service offered by the Samsung Gaming Hub Select a game to view the game details Installation of related apps is required to run some games The image on you...

Page 59: ...om Game Rating Lock Set the age limit for playing games The age limit is only supported to cloud game browsing domain in Gaming Hub Personalisation Tailored content is recommended according to the gam...

Page 60: ...nformation about For You Discover refer to About the For You Discover Home Screen The name of this function may appear differently depending on the model or geographical area 2 Live Watch TV programme...

Page 61: ...programme app or last used input source 2 Recommended for You On Now The name of this function may appear differently depending on the model or geographical area This function may not be supported de...

Page 62: ...press the down directional button on the remote control in Home Screen To enjoy the content from these apps on your TV they must be installed on the TV When you watch some paid content you may need to...

Page 63: ...ice to receive content recommendations to suit your preference Continue Watching Choose content providers for Continue Watching You can continue watching different shows in one place from all the Cont...

Page 64: ...ending on the model or geographical area 1 On Now Display a list of TV programmes or Samsung TV Plus content items currently being aired This function may not be supported depending on the input signa...

Page 65: ...e screen when it is time to schedule viewing schedule recording etc If you move the focus to Notification and then press the Select button a notification window appears on the right and the following...

Page 66: ...To change the sound mode press the Select button To make fine adjustments press the down directional button and then select Equaliser Setup Intelligent Mode Improves your viewing experience by recogn...

Page 67: ...ternal Devices This function may not be supported depending on the model or geographical area Subtitle You can watch TV broadcasts with subtitles To activate deactivate the Subtitle function press the...

Page 68: ...areas on the TV screen To change the Contrast Enhancer setting press the Select button Picture Size You can change to the picture size you want to view To make fine adjustments press the down directi...

Page 69: ...l Privacy System Manager Samsung Account Sign In Creating a new account left directional button Settings All Settings General Privacy System Manager Samsung Account Create Account Managing your Samsun...

Page 70: ...configure the Sync Internet settings you can share the favourites and website bookmarks that you registered on other devices About Samsung account You can view the user agreement and privacy policy Fo...

Page 71: ...ess the button This function may not be supported depending on the model and geographical area Shortcuts Sources User guide Settings TTX MIX Terrestrial The image on your TV may differ from the image...

Page 72: ...You can access the TTX menu screen 6 Terrestrial Cable Satellite or Service Provider Choose the broadcast type of the content Terrestrial Cable Satellite or Service Provider This function may not be s...

Page 73: ...annels area Moving channels 1 Move the focus to the channel to move 2 Press the down directional button 3 Select Move 4 Move the selected channel to the desired location 5 Press the Select button The...

Page 74: ...s available in Windows 10 and later versions only Connection via Mac OS is available in AirPlay Using Easy Connection to Screen left directional button Daily Workspace Windows PC Easy Connection You c...

Page 75: ...ction is not available It is recommended to cancel the power saving mode It is recommended to connect the wired network because the screen or sound may be interrupted depending on the network conditio...

Page 76: ...ommand in Settings Network and Internet View Network Properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings...

Page 77: ...er How to check the Username Windows OS Control Panel User Account Control Mac OS System Preferences Users Groups 3 Password Enter the password for the login account For use of PIN do not enter PIN bu...

Page 78: ...Advanced Sharing window appears select the Share this folder check box Mac OS 1 Select Menu System Preferences and then click Sharing 2 Select the File Sharing check box 3 To add a folder to share cl...

Page 79: ...g the Web Service Select the Add Web Service icon Use the bookmarking function of the Workspace browser you can add or delete the web service link to or from Workspace To add the web service you must...

Page 80: ...the web service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your...

Page 81: ...me apps by installing the corresponding apps on your TV To use this feature the TV must be connected to the network When Smart Hub is launched for the first time the default apps are automatically ins...

Page 82: ...some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is ter...

Page 83: ...p 1 Select an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the...

Page 84: ...app to move 2 Select Move 3 Move the app to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Re...

Page 85: ...ung s website to view or print on your PC or mobile device https www samsung com Some menu screens cannot be accessed from the User guide Using the buttons in the User guide The image on your TV may d...

Page 86: ...check and clean your storage space diagnose problems or request technical support Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the...

Page 87: ...iffer from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings left directional button Home Apps Internet In...

Page 88: ...function may not be supported depending on the product or model Functions that can be controlled by remote control may not work depending on the location of the device In this case move the location o...

Page 89: ...ir purifier robot vacuum cleaner electric fan humidifier Bluetooth devices Bluetooth speaker headset Soundbar keyboard mouse game pad SmartThings devices For details on SmartThings devices access http...

Page 90: ...ings or configure notification settings for the devices You can also turn on the Sensors or the SmartThings hub feature SmartThings Quick access Control most used devices by accessing the Connected De...

Page 91: ...ar You can register a device in left directional button Connected Devices SmartThings Add Device left directional button Connected Devices SmartThings you can see available options for each device Try...

Page 92: ...on the model and region Control SmartThings with Bixby Try Now With Bixby on the product you can control devices connected to SmartThings as well as the TV using voice commands This function may not b...

Page 93: ...Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the following functions on the media content list screen of a storage device Fil...

Page 94: ...unctions may be restricted Content on devices connected to the TV via your network may not play smoothly due to network communication problems If this occurs use a USB device Playing multimedia conten...

Page 95: ...ctions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons and functions may not be s...

Page 96: ...y selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select the option or press the button 360 Mode Provides a 360 d...

Page 97: ...lly adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 d...

Page 98: ...transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the T...

Page 99: ...ote To add a screen while in Multi View mode select Add View at the bottom right to add the screen you desire With 8K models QN7 D Series or higher you can configure a view with 3 5 screens The image...

Page 100: ...onnecting the Bluetooth speaker Full Screen Multi View is ended and then the full screen appears Delete You can delete the selected screen To close Multi View press and hold the button or press the bu...

Page 101: ...ome languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area The microphone on TV is not supported dep...

Page 102: ...Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button For details on how to use Bixby press the button once When you press the button th...

Page 103: ...n If you are signed out of your Samsung account select Account to sign in 2 Tutorials View tutorials related to the Bixby 3 Settings You can change the settings for using Bixby These functions may not...

Page 104: ...the TV is within 3 to 4 m optimal performance is provided If Bixby does not answer refer to I spoke Hi Bixby Alexa but Bixby Alexa does not answer in Troubleshooting Language and voice style You can c...

Page 105: ...l the TV with Bixby given the current context If you do not want to see the recommended commands set Voice Hint to Off left directional button Settings All Settings General Privacy Voice Voice Hint Tr...

Page 106: ...nge the current channel by saying channel names as voice commands you must finish Find Your Service Provider Find Your Service Provider can be set in left directional button Settings All Settings Broa...

Page 107: ...Settings All Settings Connection Game Mode Settings Game Mode is On or Auto press and hold the button on your Samsung Smart Remote to start the Game Bar Try Now Learning about the Game Bar The image o...

Page 108: ...of 21 9 and 32 9 depends on the title of the game so be sure to consult the game company 3 Minimap Zoom Use the directional buttons and Select button on the remote control to zoom in on specific area...

Page 109: ...y Input Lag Shows the status of game input lag Resolution Shows the resolution of the currently running game FPS Shows the number of frames per second in real time If VRR is active the frame rate chan...

Page 110: ...the model The supportable resolutions may differ depending on the model or HDMI port connected to the PC After setting the resolution check if the PC s Window or Mac screen changes when you change the...

Page 111: ...3840 x 2160p 165 3840 x 2160p 240 21 9 2560 x 1080p 144 2560 x 1080p 165 2560 x 1080p 240 3840 x 1600p 144 3840 x 1600p 165 3840 x 1600p 240 32 9 3840 x 1080p 144 3840 x 1080p 165 3840 x 1080p 240 Tr...

Page 112: ...evice that does not support Auracast simultaneously The Auracast feature may not be supported depending on the mobile device model Audio volume can be adjusted from the mobile device that is connected...

Page 113: ...amme to watch and set up a schedule viewing or recording Service Provider settings in initial setup may not be supported on geographical area The Record function may not be supported depending on the...

Page 114: ...iffer from the image above depending on the model and geographical area 1 Edit Channels Edit channels stored on the TV For more information refer to Using the channel edit function 2 Channel Filter Vi...

Page 115: ...n cancel scheduled viewings View Details You can see detailed information about the selected programme The information may differ or may not be provided depending on the broadcast signal Record You ca...

Page 116: ...tegorised by the types defined in Channel List Schedule Manager You can see the Recording Schedule Manager or Schedule Manager screen For more information about Schedule Recording refer to Recording p...

Page 117: ...t is currently being broadcast and press the Select button 2 Select Record from the pop up menu to start recording Schedule Recording 1 Select a programme scheduled to be broadcast and press the Selec...

Page 118: ...o play Move the focus to a recording to display Play Delete and View Details options on the right side menu Schedule Recording Navigate to Schedules and press Schedule Recording Add edit or cancel a p...

Page 119: ...uide Continue Recording After Change this setting so that the recording ends slightly later than the programme end time shown in the Guide Symbol Information Provide users with the information of the...

Page 120: ...acy System Manager Time Clock and set the time Try Now Using the schedule viewing options from the guide screen On the Guide screen select a programme you would like to view press the Select button an...

Page 121: ...press Schedule Viewing Add edit or cancel a programme viewing schedule Up to thirty Schedule Recording and Schedule Viewing events may be created Ensure that the TV s Clock left directional button Se...

Page 122: ...atching to a USB device to pause at specific scenes view missed scenes or rewind to specific points in the timeline When the Timeshift function is running some functions are not available in left dire...

Page 123: ...peatedly to quickly increase the speed in slow mode by up to 3 times To resume playback at normal speed select button While using Slow Rewind you will be able to see the time difference between the re...

Page 124: ...n set for what period of time the programme will be recorded This function is only available when a programme is being recorded Go to Live TV While using Timeshift to view a previous scene select Go t...

Page 125: ...screen The Channel List screen icons indicate the following A favourite channel A locked channel CI card required channel The following options are accessible from the top left of the Channel List sc...

Page 126: ...hlights for each theme through a virtual channel at any time As with regular channels the TV provides the daily programme schedules for Samsung TV Plus This function may not be supported depending on...

Page 127: ...ccess the following options Lock Unlock Restrict access to channels that require parental guidance Locked channels can only be accessed by entering the PIN If you want to use this function or set the...

Page 128: ...epending on the model or geographical area When a channel number is changed its channel information is not updated automatically Restore Samsung TV Plus You can restore the deleted Samsung TV Plus cha...

Page 129: ...ct the desired channel in the list on the screen 5 Press Add to add the selected channel to the favourites list Select Favourites 1 Favourites 5 on the Edit Channels screen and the following functions...

Page 130: ...rch option left directional button Settings All Settings Broadcasting Auto Tuning Settings Cable Search Option Try Now Sets additional search options such as the frequency and symbol rate for a cable...

Page 131: ...ng the functions for the service provider left directional button Settings All Settings Broadcasting Service Provider Try Now Enable or disable the broadcast service provider feature This function may...

Page 132: ...button Settings All Settings General Privacy Parental Settings Programme Rating Lock Try Now This function may not be supported depending on the model or geographical area This function is useful for...

Page 133: ...s This function may not be supported depending on the model or geographical area Descramble Mode CAM video transcoding Configures the setting to transcode the video codec from the CAM automatically Tu...

Page 134: ...the scanned channels in the TV This function is only available for analogue broadcasts Fine tuning analogue broadcasts left directional button Settings All Settings Broadcasting Expert Settings Fine T...

Page 135: ...tem left directional button Settings All Settings Broadcasting Expert Settings Satellite System Try Now You can configure a set of satellite dish settings before performing a channel scan This functio...

Page 136: ...ings TVkey Interface Try Now You can use the following functions TVkey Menu Show TVkey Interface menu Delete TV Service Show the TVkey operator list to delete This function may not be supported depend...

Page 137: ...depending on the model or geographical area Adaptive Picture Try Now Optimised Optimises brightness and provides the best picture quality in real time based on the lighting condition and the content y...

Page 138: ...Custom EyeComfort Mode Level Adjust the level of the EyeComfort Mode screen Active Voice Amplifier Active Voice Amplifier Pro Analyses ambient noise and provides optimal sound depending on the noise T...

Page 139: ...r differently depending on the model Adaptive Volume Try Now Automatically adjusts to a specific volume level while you are watching TV The TV analyses your volume usage history by time period to auto...

Page 140: ...screen is provided to save energy This function may not be supported depending on the model or geographical area Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE This screen...

Page 141: ...ry Now Adjust the colour tone The higher either value the redder or greener the video Apply Picture Settings Try Now Apply the selected picture settings to the current input source or all input source...

Page 142: ...improve the picture quality for a better viewing experience This function is only available when the input signal is TV or HDMI 1080i Colour Tone Try Now Select an appropriate colour tone according t...

Page 143: ...is function use a Smartphone that is compatible with the function The list of compatible models is shown below Galaxy models Galaxy S Galaxy Note Galaxy Fold and Galaxy Flip Series models that were re...

Page 144: ...ture PIP window This function may not be supported depending on the model or geographical area PIP is not available while Smart Hub is active Playing a game or using the karaoke function on the main s...

Page 145: ...o screen mode The supported screen sizes differ with the country and this function allows you to adjust the picture size in this case The 4 3 mode is not available when an external device is connected...

Page 146: ...ay differ depending on the model or geographical area This function may not be supported depending on the model or geographical area The game mode is not available for normal TV viewing The screen may...

Page 147: ...namic Black Equalizer Try Now You can easily detect items or hidden enemies lurking in dark corners by improving visibility and object details in dark scenes without washing out colours and contrast i...

Page 148: ...ING Basic mode provides the most accurate representation of the game s original creative intent Advanced mode provides enhanced representation of game content to maximise visual impact Game HDR In acc...

Page 149: ...upported 8K resolutions refer to Resolutions for Input Signals supported by 8K models QN7 D series or higher Using HDMI black level left directional button Settings All Settings Connection External De...

Page 150: ...may not work properly Equaliser Try Now Customise the TV sound by adjusting the volume of high pitched and low pitched sounds This function is not available when the Adaptive Sound Pro or Active Voic...

Page 151: ...pported depending on the model Auto Volume Try Now Automatically adjusts the sound to a certain level when changing channels or switching to another external input Sound Feedback Try Now Plays the not...

Page 152: ...ng Smart Remote When an external speaker is enabled some sound menus are not supported Samsung TV supports the Q Symphony function Q Symphony links Samsung speakers to your TV speakers to play sounds...

Page 153: ...sing a Bluetooth audio device refer to Read Before Using Bluetooth Devices On some models you can connect and use two Bluetooth devices simultaneously If multiple BT audio devices and BT input devices...

Page 154: ...tion Position setting may not be supported depending on the Samsung wireless audio device For device specifications refer to the user manual for the Samsung audio device This function is not supported...

Page 155: ...ted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the network No broadcast signals are received Setting the clock automatically left directional button Se...

Page 156: ...System Manager Time Clock Time Offset Try Now Time Offset adjusts the time through a network connection This function is available only when Clock Mode is set to Auto the TV fails to receive time inf...

Page 157: ...function may not be supported depending on the model or geographical area Turning off the TV using the off timer left directional button Settings All Settings General Privacy System Manager Time Off...

Page 158: ...t light level This function is not available when the Adaptive Picture function is turned on This function may not be supported depending on the model or geographical area Minimum Brightness Try Now W...

Page 159: ...s and remote control usage data to determine whether the TV is used If the TV is left idle the feature automatically switches off the screen This function may not be supported depending on the model T...

Page 160: ...ove outside the screen borders and may not be visible To fix the screen at the home position turn off the Pixel Shift mode To prevent afterimage when viewing content with a lot of static images turn o...

Page 161: ...SB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the...

Page 162: ...ate the software This function may not be supported depending on the model or geographical area Security updates information Security updates are provided to strengthen the security of your device and...

Page 163: ...on their ratings For more information refer to Using Programme Rating Lock Mark Adult Channels Try Now Enables or disables all adult services When disabled adult services will not be available This fu...

Page 164: ...s or more You can easily turn on or turn off the functions such as Voice Guide Audio Description Audio Subtitles Picture Off Magnification High Contrast Relumino Mode Zoom Menu and Text Greyscale Colo...

Page 165: ...V Language settings refer to Changing the menu language Changing the volume speed pitch and the TV background volume of the Voice Guide You can configure the Volume Speed Pitch and the TV Background V...

Page 166: ...on Settings All Settings General Privacy Accessibility High Contrast Try Now You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus t...

Page 167: ...read them If Colour Inversion is on some Accessibility menus are not available This function may not be supported depending on the model or geographical area Setting the colour correction feature for...

Page 168: ...s for controlling sub titles of DVD or Blu ray players To control DVD or Blu ray subtitles use the sub title feature of the DVD or Blu ray player and the player s remote control Subtitle Try Now Turns...

Page 169: ...turn on both the TV speaker and Bluetooth headphone at the same time When this function is active you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker This functi...

Page 170: ...ly supports some languages and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographi...

Page 171: ...ol Press button Volume Up Press RETURN button Volume Down Press RETURN button Volume Up Press RETURN button Selecting Usage or Retail Mode left directional button Settings All Settings General Privacy...

Page 172: ...Phone iPad or Mac on the TV screen This function may not be supported depending on the model or geographical area Restoring the TV to the factory settings left directional button Settings All Settings...

Page 173: ...rnet history Delete Browsing Data Delete all saved Cookies If you want this function enabled or disabled use the Select button to turn it on or off HbbTV is not available when Timeshift is running or...

Page 174: ...ed depending on the model Connecting the CI or CI Card via COMMON INTERFACE slot with the CI CARD Adapter Only for models with Common interface slot Attaching the CI CARD Adapter via COMMON INTERFACE...

Page 175: ...I Card to the COMMON INTERFACE slot as shown in the image below Connecting the CI or CI Card via COMMON INTERFACE slot Only for models with Common interface slot Connect the CI or CI Card to the COMMO...

Page 176: ...ed please contact your service provider When the configuration of channel information has finished the message Updating Completed is displayed indicating the channel list is updated You must obtain a...

Page 177: ...y not be displayed To change the Teletext page On the Samsung Smart Remote Press the numeric button on the TTX menu On the Standard Remote Control Press the numeric button On the Samsung Smart Remote...

Page 178: ...o undo press it again On the Standard Remote Control On the Standard Remote Control the Teletext function icons are printed on some remote control buttons To run a Teletext function find its icon prin...

Page 179: ...IST mode switches the mode to List save mode In List save mode you can save a Teletext page into a list using the 8 CH LIST button 8 CH LIST Store Stores the Teletext pages 2 CH Page Up Displays the n...

Page 180: ...Holds the display at the current page in the case that there are several secondary pages that follow automatically To undo press it again 7 EXIT Cancel Shrinks the Teletext display to overlap with the...

Page 181: ...o circuit has been replaced For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not s...

Page 182: ...hedule Recording Connecting a recording device to the TV automatically deletes abnormally saved recorded files If the Sleep Timer or Auto Power Off has been set the TV will override these settings con...

Page 183: ...eshift function is 90 minutes The Timeshift function is not available for locked channels Time shifted videos are played according to the TV settings The Timeshift function may be terminated automatic...

Page 184: ...content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable network connection may cause delays or interruptions...

Page 185: ...operations are not supported When composing an email or a simple message certain functions such as the font size and colour selection may not be available There is a limit to the number of bookmarks...

Page 186: ...t is currently being used by the wireless access point to communicate with another device the result is usually interference or a communications failure Most wireless networks have an optional securit...

Page 187: ...nnect the drive to one of the USB 5V 1 0A 0 5A ports Some models do not support the HDD 5V 1A USB port On such models that have 5V 1 0A and 5V 0 5A USB ports connect the drive to one of those ports Ce...

Page 188: ...Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip...

Page 189: ...e grid and its minimum resolution must be at least 512 pixels in width or height Supported music formats and codecs File extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC...

Page 190: ...0 120 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30...

Page 191: ...60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Med...

Page 192: ...containers Video decoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to...

Page 193: ...0 60 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPE...

Page 194: ...containers Video decoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to...

Page 195: ...x 1080 60 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law Law OPUS HEVC H 265 Main Main10 60 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media V...

Page 196: ...ay not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers Video decoders H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS H 264 UHD is supported up to...

Page 197: ...920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80...

Page 198: ...920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 AV1 7680 x 4320 7680 x 4320 60 3840 x 2160 120 80...

Page 199: ...ecoders H 264 UHD is supported up to Level 5 1 TV does not support FMO ASO RS Resolution is changed during video playback Up to 3840 x 2160 is supported H 264 FHD is supported up to Level 4 2 TV does...

Page 200: ...d Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard C...

Page 201: ...d smaller models DU6 DU7 BED Series DU8 Series 75 inch and smaller models The Frame The Serif Series 50 inch and smaller models Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr...

Page 202: ...our Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Colour Depth Chroma Sampling...

Page 203: ...0 Hz 150 000 120 495 000 progressive 3840 x 2160 120 Hz 270 000 120 1188 000 progressive 3840 x 1080 120 Hz 137 250 120 549 000 progressive 3840 x 1600 120 Hz 99 419 120 521 750 progressive 4096 x 216...

Page 204: ...x 1080 165 Hz 196 502 165 1053 250 progressive 3840 x 1600 165 Hz 285 750 165 1143 000 progressive Only models that support 240 Hz are supported Resolution Dots x lines Display format Horizontal frequ...

Page 205: ...ver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN7 D Series or higher...

Page 206: ...188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000...

Page 207: ...0 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 H...

Page 208: ...4 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 2...

Page 209: ...0 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 00...

Page 210: ...on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device i...

Page 211: ...ghts reserved This licence may not be supported depending on the model or geographical area The terms HDMI HDMI High Definition Multimedia Interface HDMI trade dress and the HDMI Logos are trademarks...

Page 212: ...https eprel ec europa eu qr where is the product s EPREL registration number You can find the registration number on the rating label of your product T rkiye only To access the energy labelling inform...

Page 213: ...irectional button Settings All Settings General Privacy Power and Energy Saving Brightness Optimisation Try Now left directional button Settings All Settings General Privacy Power and Energy Saving En...

Page 214: ...l Privacy Power and Energy Saving Energy Saving Solution Try Now Go to Picture and adjust the Picture Mode Contrast Brightness and Sharpness settings left directional button Settings All Settings Pict...

Page 215: ...port may not be supported depending on the model Check whether Greyscale is set to On left directional button Settings All Settings General Privacy Accessibility Greyscale Try Now The TV automatically...

Page 216: ...n the TV and One Connect Box The TV remains on or does not turn on automatically If the surrounding area is too dark or bright the motion sensor may not work normally The performance of the motion sen...

Page 217: ...ideos left directional button Connected Devices Connection Guide Video Device HDMI To connect the TV with your PC make sure that your PC s graphic card supports UHD resolutions For more information ab...

Page 218: ...cture Picture Size Settings Picture Size Try Now Change the output resolution of your external device The picture won t display in full screen HD channels will have black bars on either side of the sc...

Page 219: ...y Subtitle Settings Subtitle Try Now The HDR of the connected external device turns off If the Input Signal Plus feature is turned on the range of receiving HDMI input signals is expanded allowing you...

Page 220: ...nal device and the TV and then try cable connection again The picture is good but there is no sound Check the Sound Output setting If it is set to TV Speaker check the volume setting left directional...

Page 221: ...e Self Diagnosis Sound Test Try Now Make sure that the audio cable is connected to the correct audio output connector on the external device For antenna or cable connections check the Broadcast Signal...

Page 222: ...ke sure that it is connected to the eARC dedicated HDMI port on your TV However the eARC can be used only when the Soundbar or A V receiver supports the eARC feature The sound is not heard clearly Cha...

Page 223: ...External Device Manager Anynet HDMI CEC is active on your TV Try Now If a device is connected via Optical volume control may not be possible depending on the device I want to turn the TV and audio dev...

Page 224: ...ices Sources When using a set top box or cable box check the broadcast signals or the network that is connected to the external device The TV is not receiving all channels Confirm that the coaxial cab...

Page 225: ...ernal device such as a set top box and cable box turn on the subtitle function on the device For more information contact your service provider Broadcasting is deactivated Broadcasting is only availab...

Page 226: ...r I want to connect to a PC and mobile device via screen mirroring To wirelessly connect the TV to your PC read the instructions at PC Screen Sharing Wireless in Connection Guide and then try to conne...

Page 227: ...the network that is connected to the external device I want to connect to a Bluetooth speaker For more information on how to connect a Bluetooth speaker see Audio Device Bluetooth in Connection Guide...

Page 228: ...device placed between the TV and router If unable to establish a wireless internet connection connect the TV to the wireless router via a LAN cable If the TV is able to connect to the internet normal...

Page 229: ...confirm that the Anynet HDMI CEC feature is set to On left directional button Settings All Settings Connection External Device Manager Anynet HDMI CEC Try Now Check and confirm that the device s power...

Page 230: ...ected via the HDMI eARC port does not turn off and on together with the TV To prevent a specific device connected to the TV from turning off automatically turn off the HDMI CEC function on a specific...

Page 231: ...te control by using the USB port C type on the bottom or turn over the remote to expose the solar cell You can check remaining battery of Samsung Smart Remote with solar cell in left directional butto...

Page 232: ...digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus This function may not be supported depending on the model or geographical ar...

Page 233: ...age How can I change the language Languages supported by an app may be different from the TV Language set in the menu The ability to change the language depends on the app s provider Change the langua...

Page 234: ...rted files or high bitrate files Most files can be played back but some files may not play smoothly Some files can t be played Some files that use an unsupported codec may not be played back Make sure...

Page 235: ...l Voice commands may differ depending on the Voice Assistant Refer to the command examples for each Voice Assistant Bixby Discover Bixby Amazon Alexa left directional button Settings All Settings Gene...

Page 236: ...stant button is pressed The connection between the remote control and the TV may be lost Try pairing the remote control with the TV Point the Samsung Smart Remote at the front of the TV and then press...

Page 237: ...tion does not work Unplug and then plug the TV power cord and then try again after 1 minute and 30 seconds It may take a while if the voice recognition server is being inspected I want to see weather...

Page 238: ...ate heat The heat from the panel is dissipated through internal vents running along the top of the TV The bottom however may feel hot to the touch after extended use Children watching TV need constant...

Page 239: ...that the stand is assembled correctly I want to know how to attach and remove the TV stand For details on how to attach the stand refer to the Unpacking and Installation Guide To remove the stand fol...

Page 240: ...urrent Depending on the TV s brightness level the TV may seem slightly noisier than a conventional TV Your TV has undergone strict quality control procedures that meet our demanding performance and re...

Page 241: ...rmation on the power supply history SW Version Information Check the currently installed software version and update the software to the latest version if necessary Video Test Play test videos to chec...

Page 242: ...k whether the Acceleration Sensor is working normally Light sensor Check whether the light intensity sensor is working normally Mic Test Check whether the microphone module is working normally Broadca...

Page 243: ...ft directional button Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now Reset picture Resets current picture settings to the default settings left directional button Settings All Set...

Page 244: ...vice Centre or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds For the St...

Page 245: ...acing towards you The side with the button in the upper left is the top of the remote control Description of the Samsung Smart Remote or Remote Control The images buttons and functions of the remote c...

Page 246: ...trol bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that...

Page 247: ...utton Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibili...

Page 248: ...use Bixby the TV must be set up and tuned and must be connected to the network You can connect the TV to the network during the initial setup or do it later through the settings menu There are many c...

Page 249: ...en you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on Magnification Enlarge the screen to make the picture or text bigger You can...

Page 250: ...on the model or geographical area SeeColors Mode This feature helps users with colour blindness experience richer colours Use this feature to customise the colours for your unique viewing conditions t...

Page 251: ...ovides it Multi output Audio You can turn on both the TV speaker and Bluetooth headphone designed for the hearing impaired at the same time The hearing impaired can then set the volume of their Blueto...

Page 252: ...or button on the Samsung Smart Remote or Remote Control to open the virtual numeric pad enter a number and then select Done On the Standard Remote Control press the numeric buttons to enter a channel...

Page 253: ...the Samsung Smart Remote or Remote Control the left one is the Volume button Push up or pull down the Volume button to change the volume Standard Remote Control Press the up or down of VOL button on...

Page 254: ...not provided Set the Clock first left directional button Settings All Settings General Privacy System Manager Time Clock Try Now If you need to set the clock again follow the steps below 1 Press the b...

Page 255: ...e the button to move to the programme currently broadcasting When you move the focus to a programme you will hear the detailed informations about the selected programme When you move the focus to a di...

Page 256: ...choose an item Press to close the menu and go back to the Guide For the programme you are currently watching press the Select button Record You can record the programme that you are currently watching...

Page 257: ...ction may not be supported depending on the model or geographical area Cancel Scheduled Recording You can cancel your scheduled recordings This function may not be supported depending on the model or...

Page 258: ...System Manager Time Clock and set the time Try Now Setting up a schedule viewing You can set up a schedule viewing on two screens The Guide Screen On the Guide screen select a programme you would like...

Page 259: ...elling a scheduled viewing from Schedule Manager or Recordings 1 On the Samsung Smart Remote press the or button 2 Use the directional buttons to move to the control pad 3 Press the Select button to o...

Page 260: ...annel you want to view and then press the Select button This function may not be supported depending on the model or geographical area Edit Channels Edit the channels stored on your TV All Channels Di...

Page 261: ...gramme being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a popup window appears select Stop To record a programme that is on la...

Page 262: ...ndow use the left and right directional buttons to select a broadcast scheduled programme and then press the Select button To schedule a recording for the programme select Schedule Recording Changing...

Page 263: ...up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button Th...

Page 264: ...res may not be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service Press the button You are redire...

Page 265: ...nnected to a network This function may not be supported depending on the model or geographical area Ambient Set your TV to display content you desire such as the time or weather when the TV is not use...

Page 266: ...ing the Home Function Menu Manage external devices connected to the TV and configure settings for various functions available on the TV For more information refer to About the Menu Home Screen Privacy...

Page 267: ...ow of menu icons Use the left and right directional buttons to move within a row Press the Select button to open the section you want to read You can use the directional buttons on the remote control...

Page 268: ...al Privacy Voice Voice Assistant Try Now The supported language may differ depending on the geographical area The microphone on TV is not supported depending on the model or geographical area Running...

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