Samsung Wisenet Smartcam SNH-V6431BN, User Manual

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04
Appendix
If you encounter a problem with your system, see the table below to solve the problem
as quickly and easily as possible. Please follow the instruction below:
Troubleshooting
Problem Action
I forgot my user ID/
password.
- Move to “Log-in page

Forgot your ID/Password?”, and enter the
registered e-mail address to which we will send you the user ID and/or a
new password.
It can be spammed out depending on the policy of the email server.
After logged in, it is advisable to change the temporary password provided.
Camera is not
connected to the
wireless hub.
- If the green light on the camera state LED turns off frequently, it may be
because the camera is installed in an environment with a poor wireless
Internet connection.
- Check the password for the wireless hub and try again.
After logged in,
I failed to register the
camera.
- Check whether the serial number entered matches the label on the camera.
- Enter the correct password for the camera registered again and try to
register the camera again.
- Check whether the LED light of the camera is yellow or orange.
- If this fails to resolve the problem, factory reset the camera and repeat the
procedure from the beginning.
(To factory reset the camera, press and hold the RESET button on the
camera for 10 seconds. The camera will be restarted when the camera is
factory reset.)
Problem Action
The video from the
camera is temporarily
lost.
- The video from the camera can be delayed according to a network delay.
Please check if the camera is installed in a place of proper wireless Internet
communications.
No sound is output
from the video.
- Click the Voice icon in the video playback page, or check if the voice is
turned On in your smart phone app.
- Some internet service providers do not support audio outputs in relay mode.
I forgot my Camera
password.
- You must create a new camera password.
- Press and hold the camera reset button for 10 seconds to factory reset the
camera, and then register the camera again.
I want to change my
password and/or
email address.
- After logging in, click on the < Account >. Select the item (password, or
email address) and enter your information.
Camera will be
connected in a relay
mode.
- Check the UPnP setting of the router.
- A network upload speed of at least 3.5Mbps (1080p) is recommended.
- Depending on the policy of your service provider, you can access in relay
mode.