29
Tel: 886.909 602 109 Email: [email protected]
4.
Getting Help
Under normal circumstances, problems are caused by hardware, software, or improper operation of users. If there are any
problems, first observe error messages and store them; analyze the possible reasons and use the methods provided in “4.1 Basic
check” as reference and perform primary check to solve the problems. You can also contact our customer service center and
provide error messages collected. We will assist you in solving problems as fast as we can. Please check 4.2 for detailed contact
information or via
online for the nearest technical support contact information.
4.1.
Basic Check
If any problem occurs in the S3101A/B you are using. You can check them yourself in accordance with the following guidance.
If the problem persists, please contact us.
If S3101A/B cannot be started after pressing startup key, please check whether the power supply is normal. Check whether
the indicators of adapter are powered on, or whether the power of battery is with electricity. If nothing wrong with the
aforementioned problems, then it might be an instrument failure, please contact us for return-to-factory repair.
Please press
【
Reset
】
key and return to a known state, if you cannot enter into the system or application programs after
S3101A starts up. If it still cannot work normally, then it might be an instrument failure, please contact us for return-to-factory
repair.
If S3101A/B fails to start up and self test, please press
【
Reset
】
key, which makes S3101A/B return to a known state. If the
self test still fails then it might be an instrument failure, please contact for return- to-factory repair.
If the touch screen of S3101A/B does not respond, please use the key combination (
【
System/Local
】
+
【↑】
) and perform
recalibration towards the touch screen (
【
System/Local
】 →
[Settings]
→
[Touch Screen Calibration]), if the problem on
touch screen response persists then it might be an instrument failure, please contact for return-to factory repair.
If S3101A/B performance index is not normal, please check whether the testing tools and testing environment meet the
requirements; whether the test port connectors are worn out; whether the performance index of calibration kits are normal. If
nothing wrong with the aforementioned problems, then it might be an instrument failure, please contact for return-to factory
repair.
If S3101A/B cannot communicate via LAN, first confirm the IP address setting of Analyzer and then check the yellow LED
indicator next to LAN interface on the rear panel. If this indicator does not flash then check LAN cable and connection.
4.2.
Help Information
S3101A/B provides “Error log” function, when a problem occurs, the instrument will automatically generate “Error log”, which
records the abnormities of hardware, file deletions, program control etc.; it is composed of three levels, including message, warning,
and error and used for assisting in analyzing instrument failure. Users can view “Error log” via
【
System/Local
】
→ [Page Down] →
[Error log].
If you still have problems, please contact us, the contact information is as below:
