The BTU value of radiators and pipework should not exceed the water cylinder output at which you intend to run the stove
and in any case should never have a combined BTU value higher than the maximum output of the stove.
If you are experiencing problems including insufficient heat being provided – in order to help establish the cause and
solution we will need to know specifically what fuel you are burning and the rate (kg per hour) at which you are burning the
fuel, and in the case of wood, the average moisture content of the centre of the logs (we suggest using a moisture meter to
check moisture levels in logs).
Only by monitoring this burning rate over the course of several burn cycles can we quantify the outputs being produced and
begin to establish a cause of the problem.
If you are experiencing these problems please email us at
with your invoice number, name
and purchase date, detailing as much information as possible considering all of the above information (and the general
troubleshooting advice we give for all stoves). The more accurate and detailed the information the quicker we will be able
to help you to establish improvements you can make to your system.
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