Salsco CRV 0009130, Operator And Parts Manual

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WARRANTY POLICY-CORE RECOVERY VEHICLE
Please complete and return your Warranty Card and Dealer Delivery Report. Warranty claims will not
be considered if your Warranty Card and Dealer Delivery Report have not been returned to Salsco.
Your Salsco Commercial or Turf Equipment product is a commercial type product and is normally manufactured and sold for commercial or
industrial use.
Salsco will, for the original purchaser, for (5) years from the date of purchase (90 days if used for rental purposes) repair
or replace, free of charge, any SALSCO part or parts manufactured by Salsco found to be defective in material, workmanship or both .
Any transportation or shipping charges will be borne by the purchaser. If, during the warranty period stated above, the product does not
function properly due to defect, simply contact Salsco and follow the Warranty Procedures included in this manual.
This warranty
does not include:
•
Incidental or consequential damages and is exclusive of any implied warranties.
•
Normal maintenance parts, including, but not limited to hoses, chains, belts, filters, lubricants, etc.
•
Parts or components, which are covered under the original manufacturer warranty, including, but not limited to engines, pumps, and
motors.
WARRANTY PROCEDURE
In order for Salsco to consider your warranty claims, you must follow the procedure listed below:
MACHINE OR PART FAILURE
a) Call our Service Department for helpful instruction on how to correct or repair the problem. Preventive maintenance will also be suggested.
b) When ordering parts for warranty issues, you MUST retain possession of the old parts in question until notified with respect to returning
the parts to Salsco or other disposition.
c) Warranty claims MUST be filed within 30-days from completion of the work performed. Contact our office for an electronic Warranty
Claim Form.
d) Fill in all information requested on Warranty Claim Form, a copy of which is included in this manual, (date of purchase, company name,
address, etc.). List all parts used. Make sure part numbers are correct. You can obtain these from your manual. Include a precise
description of the problem (i.e., “leaking from spool,” rather than “leaking”).
e) It is our goal to consider and reach a disposition on each warranty claim within 30 days from the date that it is received. Therefore,
it is important that you respond promptly to any request for further information. Claims with no response to inquiries will be closed as
“
denied for lack of response
” 90 days from the date of request.
f) Email, fax or mail Warranty Claim Form to our Warranty Department. Warranty on parts most often requires return of the parts that
were replaced. DO NOT DISCARD OLD PARTS UNTIL YOU HAVE RECEIVED A DETERMINATION AS TO WHETHER THESE
PARTS MUST BE RETURNED.
g) Our Warranty Department will contact and instruct you on how to return the parts to Salsco on an RA #. Returns MUST be made within
30 days from issuance of an RA #. FREIGHT CHARGES ON THE RETURN OF PARTS IS THE RESPONSIBILITY OF THE
CUSTOMER. Normal pre-delivery adjustments are not covered under warranty. Labor warranties are based on reasonable time
allowances as determined by Salsco, Inc. TRAVEL TIME IS NOT REIMBURSED UNDER THE WARRANTY POLICY.
h)
Be sure to put the RA form inside the box that you are shipping back; also be sure to put on the outside of the box “Return of Goods”
and the RA #.
i) Ship returns via a traceable method such as UPS Ground Service. Be sure that the shipment is insured for the appropriate value. If
uninsured parts are lost, we cannot issue a credit.
PLEASE NOTE :
Warranty forms should be filled out completely.
PREVENTIVE MAINTENANCE IS YOUR BEST INSURANCE AGAINST EQUIPMENT FAILURE. BE SURE TO
READ THE MANUAL, ESPECIALLY THE MAINTENANCE, OPERATING, AND CAUTION SECTIONS.
SALSCO, INC.
105 Schoolhouse Road
Cheshire, CT 06410 USA
800-872-5726, 203-271-1682; 203-271-2596 (fax)
sales@salsco.com
www.salsco.com