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Appendix B: Troubleshooting
Q: I have taken photos, but my computer says "No photos in camera." What do I do?
First, ensure that you have taken photos with your camera. Press the shutter button a few times to
take some sample photos and try again. If you still get a no photos error, this indicates that the
software was not installed correctly or your computer may not meet the minimum system requirements.
System Requirements:
First, ensure that you have at least a Pentium II 300 MHz, AMD Athlon 300 MHz, or a Celeron 400
MHz or higher as well as at least 128MB of RAM. Please Note that the older AMD K6 processors will
not work. More information about determining your computer's specifications can be found in the
General Computer Information section. If you have determined that you have pictures in your
camera and you meet the system requirements, follow the steps below to reinstall the software.
Software Re-installation
First install the software. Click on Start, Settings, Control Panel and Add/Remove programs.
You will need to remove PhoTags Express. After removing it, restart your computer. If your camera is connected,
disconnect it.
Now reinstall the software. Insert the CD that came with your camera. It should automatically
run the installation.
Restart the computer.
Once your computer is back up, plug the camera into your computer's USB port.
Right-click on the "My Computer" icon. Select Properties.
If you are running Windows 2000 or XP: Click on hardware and then Device Manager.
If the camera is installed correctly, there will be a category listed for "Imaging Devices" and clicking
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