11
- EN
6 Solution suggestions for problems
Problem
Cause
Explanation / Suggestion
Program cannot
be started or
selected.
Machine may have switched
to self protection mode due
to an infrastructure problem
(such as line voltage, water
pressure, etc.).
Reset your machine by pressing “Start/Pause/
Cancel” button for 3 seconds. (see, Canceling a
Program)
There is water
coming from the
bottom of the
machine.
There might be problems
with hoses or the pump
filter.
Be sure the seals of the water inlet hoses are
securely fitted.
Tightly attach the drain hose to the tap.
Make sure that the pump filter is completely
closed.
Machine
stopped
shortly after the
program started.
Machine can stop
temporarily due to low
voltage.
It will resume operating when the voltage is back
to the normal level.
It continuously
spins.
Remaining time
does not count
down.
(For models with
a display)
There may be an imbalance
of laundry in the machine.
The automatic spin correction system might
have been activated due to the unbalanced
distribution of the laundry in the drum.
The laundry in the drum may be clustered
(bundled laundry in a bag). Laundry should be
rearranged and re-spun.
No spinning is performed when the laundry is
not evenly distributed in the drum to prevent any
damage to the machine and to its environment.
It continuously
washes.
Remaining time
does not count
down.
(For models with
a display)
In the case of a paused
countdown while taking in
water:
Timer will not countdown
until the machine is filled with
the correct amount of water.
The machine will wait until there is a sufficient
amount of water to avoid poor washing results
due to lack of water. Then the timer will start to
count down.
In the case of a paused
countdown at the heating
step:
Time will not count
down until the selected
temperature for the program
is reached
In the case of a paused
countdown at the spinning
step:
There may be an imbalance
of laundry in the machine.
The automatic spin correction system might
have been activated due to the unbalanced
distribution of the laundry in the drum.
The laundry in the drum may be clustered
(bundled laundry in a bag). Laundry should be
rearranged and re-spun.
No spinning is performed when the laundry is
not evenly distributed in the drum to prevent any
damage to the machine and to its environment.
