T-Mobile 5G Gateway User Guide
Page
14
Need help? Visit
https://www.t-mobile.com/internethelp
or call T-Mobile customer service at
1-844-275-9310
or call Metro support service at
1-888-8Metro8
Troubleshooting
No Signal
This LCD alert indicates there is no network signal, which could mean local cellular equipment is down for any number of reas ons, or
the gateway may need to be re- positioned.
If the connection does not improve in a reasonable amount of time, you can contact T- Mobile customer service or refer to the section
“Manual Setup: Identify an Ideal Location”.
Prevent Overheating
Make sure that obstacles never obstruct air
flow vents on the top or bottom of the gateway’s enclosure. Allow at least 100mm/4in
clearance on all sides of the enclosure. Ensure the gateway is at least 3 feet from baseboard heaters.
T-Mobile 5G Gateway Does Not Start
If the gateway does not start up, verify the provided power cord is connected to an outlet. If the gateway is connected to an outlet and
power still does not start, contact T-Mobile technical support.
Poor Internet Experience
If you feel your overall internet experience is poor, try repositioning the gateway; refer to the section
“Manual Setup: Identify an Ideal Location”.
Forget Your Admin Password?
If you configure a custom admin password and forget it, use the password reset function found within the T-Mobile Internet mobile app
to reset the password to factory default.
