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Sagem MYC-3 Technical Documentation Manual Download Page 30

Symp Sheet 01

myC-3/ myC-3b

ENDURANCE, BATTERY, CHARGER PROBLEM

1/1

________________________________________________________________________________________________

Ref. SCT U38 SSC DTS 0020 – Index A -May 4, 200429/03/01

Page 3-

Test the charger

Test Sheet 02

Ok?

Replace the

Standard charger

Test the battery

Test Sheet 03

Ok?

Replace the battery

No

Yes

End

No

Yes

Proc Sheet 0 01

Summary of Contents for MYC-3

Page 1: ...myC 3 myC 3b Doc No SCT U38 SSC DTS 0020 Version A Date May 14 2004 Produced by 2 rue du Petit Albi 95800 Cergy Saint Christophe France Tel 33 1 30 73 50 50 Fax 33 1 30 73 50 55 Copyright 2002 SAGEM C...

Page 2: ...cumentation myC 3 myC 3b Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page I NO DISCLOSURE AGREEMENT This document is SAGEM SA property It can not be copied or communicated in all or part without writt...

Page 3: ...tion 2 5 2 4 IDENTIFICATION 2 6 2 4 1 Illustration 2 6 2 4 2 Description 2 6 2 4 3 Description after reparation 2 7 2 5 PHONE BLOCK DIAGRAM 2 8 2 5 1 myC 3 myC 3b block diagram 2 8 2 5 2 Standards and...

Page 4: ...DURES 5 1 TECHNICAL WORK LEVELS 5 1 5 2 SHORT LOOP PROCEDURE 5 2 5 3 MAINTENANCE TOOLS 5 4 LEVEL 0 MAINTENANCE 5 5 PROCEDURE SHEET 0 01 REMOVING AND REPLACING THE BATTERY 5 6 PROCEDURE SHEET 0 02 REMO...

Page 5: ...REMOVING AND REPLACING THE MICROPHONE 5 36 LEVEL 3 MAINTENANCE 5 38 PROCEDURE SHEET 3 01 RETURN TO SAGEM FACTORY 5 39 PROCEDURE SHEET 3 02 RETURN TO CUSTOMER 5 40 CHAPTER 6 ACCESSORIES 6 1 PEDESTRIAN...

Page 6: ...for spare parts must refer to these codes typical code 25 xxx xxx x 1 1 HOW TO USE THE SITE TECHNICAL DOCUMENTATION This is a modular document Each sheet is unique and independent In some cases sever...

Page 7: ...ns contains the various modifications made to this documentation Chapter 8 Illustrated Parts Catalogue contains the various reference for spare parts Appendix 1 Composition table contains the various...

Page 8: ...rray WAP Wireless Application Protocol WiFi Wireless Fidelity WSP Wireless Session Protocol 1 3 COMMENTS SHEET Broad experience is very beneficial in several respects Please let us know your comments...

Page 9: ...mments ____________________________________________________________________________ ______________________________________________________________________________________ _____________________________...

Page 10: ...n speed kbit s 271 Speech throughput kbit s 13 5 6 Maximum data throughput kbit s 12 Multiple access Frequency and temporal multiplexing frequency duplexing Cell radius km 0 3 to 30 0 1 to 4 SAGEM ter...

Page 11: ...Technical Site Documentation myC 3 myC 3b Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 2 3 Table 3 RF power classes...

Page 12: ...d User Interface Screen type CSTN Colours 65536 Number of lines 8 Screen size LxH mm 28x35 Screen resolution pixels 128x160 Backlight Yes Soft keys navigation Yes 2 programmable keys 2 side keys Sub L...

Page 13: ...supported EMS WSP Get WAP save as Download fun PC Sync Wallpaper screensaver Yes via EMS WAP PC download MPAS Animation Yes via EMS WAP PC download MPAS Menu icon Yes Ringing melodies Yes Music no Jav...

Page 14: ...tures Calculator Yes Alarm Clock Yes Organizer Yes To Do Yes Voice memo Yes AMR codec Currency converter Yes Languages Up to 8 languages embedded Compatible Accessories Data cord No Universal charger...

Page 15: ...ut from microphone BFTXN 2 Differential input from microphone BFRXP 3 Differential output to earphone BFRXN 4 Differential output to earphone VBAT 5 POWER SUPPLY IMAGE VOLTAGE connect this signal to C...

Page 16: ...Technical Site Documentation myC 3 myC 3b Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 2 8...

Page 17: ...15 characters c Reference of product aesthetic used bar code d Reference of product aesthetic used 9 characters e Date code Manufacturing level Production area Indication Ex F274 02 F fabrication are...

Page 18: ...2004 Page 2 10 2 4 3 Description after repair A new sticker is positioning by Repairing Centre near the sim card connector This extra line will appear if the mobile has already been repaired CRA XXX...

Page 19: ...y that the product Dual Band GSM DCS Type B2003 conforms to the requirements of the following EEC directives EEC Directive 1999 5 CE Safety EN 60950 EMC EN 301 489 1 EN 301 489 7 Low voltage directive...

Page 20: ...1 1 Characteristics Technology Weight Voltage capacity Li ion 24g 550 mAh 2 6 1 2 Description Li ion type batteries are used They are rechargeable using mains power supply modules Batteries caution us...

Page 21: ...0 V Nom 230 V 110 V 254 V 121 V Li ion 2h 1h45 2 6 2 Mains modules 2 6 2 1 Description These mains power supply modules accept large dynamic variations in the power supply network They are available f...

Page 22: ...r These flow charts should be followed in full After a reference to a removal replacement sheet or to a test to be carried out you should return to the initial flow chart and continue the search until...

Page 23: ...Site Technical Documentation GSM 900 1800 Serie 3000 Ref SCT U38 SSC DTS 0020 Index A May 4 200429 03 01 Page 3...

Page 24: ...r supply Proc Sheet 1 09 or 3 01 B4 Defective charge icon display Proc Sheet 1 09 or 3 01 B7 Autonomy Symp Sheet 01 B8 Electrically defective battery Test Sheet 03 B9 Mechanical lock problem on batter...

Page 25: ...1 F5 Outgoing call failure Symp Sheet 02 F6 Incoming call failure Symp Sheet 02 G1 Broken or damaged glass Proc Sheet 1 07 G2 Broken or damaged cover Proc Sheet 1 01 1 05 G5 Broken or damaged keyboard...

Page 26: ...nput Contact the operator SIM LOCKED with SIM SIM card not adapted to the operator Replace the SIM card SIM LOCKED without SIM Attempt of corruption EEPROM fields SAGEM Factory Return Not repair under...

Page 27: ...irectory etc BUSY Problems related to the network and Communications REJECTED The requested operation was refused by the network EMPTY Empty note pad memo etc NOT IN GROUP Error display following an e...

Page 28: ...oncerned Area Manager or Support Engineers for approval Accordingly 2 ways are possible The problem is already known by SAGEM then the mobile have to follow the normal process in ARC with eventual add...

Page 29: ...Site Technical Documentation GSM 900 1800 Serie 3000 Ref SCT U38 SSC DTS 0020 Index A May 4 200429 03 01 Page 3 SYMPTOM SHEETS...

Page 30: ...___________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 200429 03 01 Page 3 Test the charger Test Sheet 02 Ok Replace the Standard charger Te...

Page 31: ...___________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 200429 03 01 Page 3 Do the Wavetek test Test sheet 05 No Non Radio problem End Return to SAGEM Proc s...

Page 32: ...Ref SCT U38 SSC DTS 0020 Index A May 4 200429 03 01 Page 3 24 Fault found Charger Test Test Sheet 02 Update with SMT Test Sheet 01 Return to SAGEM Proc sheet 1 09 or Proc 3 01 yes End Battery test Te...

Page 33: ...03 01 Page 3 Test the display with the Hotline menu Black colour screen Test Sheet 04 End Ok Yes No Replace the equipped display display loudspeaker vibrating device Proc Sheet 1 08 Test the display w...

Page 34: ...SSC DTS 0020 Index A May 4 200429 03 01 Page 3 Set the Keypad beep function Return to SAGEM Proc Sheet 1 09 or Proc 3 01 End Ok Yes Replace a new metal dome Proc Sheet 1 04 Ok Yes End No Repeat the ke...

Page 35: ...f SCT U38 SSC DTS 0020 Index A May 4 2004 Page 3 27 Unselect Vibrate only function SOUNDS VIBRATE menu Replace the loudspeaker Proc Sheet 2 01 Ok Yes End No Return to SAGEM Proc Sheet 1 09 or Proc 3 0...

Page 36: ...line menu Test Sheet 04 End Ok Replace the vibrating device Proc Sheet 2 02 End Test the vibrating device with hotline menu Test Sheet 04 Ok Yes Yes No No Return to SAGEM Proc Sheet 1 09 or Proc 3 01...

Page 37: ...GEM tools listed hereafter are given in Appendix 1 Composition table The following test tools are necessary 1 the ARC downloading kit including the test case provided with the data cable to PC the ret...

Page 38: ...SMT software with the phone to be repaired 11 Connect the 9 pin SUB D connector to the PC serial port COM1 12 Connect the power supply module to the mains power outlet 13 Connect the phone to be repai...

Page 39: ...Technical Site Documentation myC 3 myC 3b Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 4 31 TEST SHEET...

Page 40: ...he procedures on the screen 3 Make sure that the mobile phone is not in the sleep mode press the Start key Configure and check default values 1 Click on the CONFIGURE popup menu and then VERIFY Verfab...

Page 41: ...33 SMT SEQUENCE Series of the different functions under SMT sequence of tests 1 Click on SMT SEQUENCE popup menu 2 Select the different functions you want to carry out then click on LAUNCH button Ele...

Page 42: ...he step 2 turn on the defective board mobile recognized perform the step 3c perform the step 3b No Yes the mobile is recognized when the IMEI number Reference and Type of mobile are displayed perform...

Page 43: ...Test Sheet 01 4 9 myC 3 myC 3b TEST AND CHECK BY SMT Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 4 35 Step 1 SMT Front page Click on the SWAP Process menu Example The following screen appears...

Page 44: ...3b TEST AND CHECK BY SMT Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 4 36 Step 2 Please click on Detect defective mobile button Step 3a The following screen appears the mobile is recognized Then...

Page 45: ...CHECK BY SMT Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 4 37 Step 3b If this screen appears the mobile is not recognized Step 3c You must fill in the empty blanks requested according to the info...

Page 46: ...T Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 4 38 Step 4 Plug and switch on the new mobile then push on the Detect Swap mobile button Step 5 After clicking on OK SMT prints the label which will...

Page 47: ...Step 6 The downloading is starting if the mobile need to be updated Etape 7 SMT opens the following screen to print the new label please dial the MAKING DATE Production date written on the label of t...

Page 48: ...SSC DTS 0020 Index A May 4 2004 Page 4 40 RESULTS When old mobile is recognized the audio parameters from the defective mobile have been sent to the functional mobile When old mobile is not recognized...

Page 49: ...test checks the various battery chargers Test procedure 1 Check visually the charger connector 2 Connect the charger to be tested to the mobile 3 Access to the HOTLINE menu by pressing on the MENU ke...

Page 50: ...e between the V poles the voltage shown must be between 2 5V and 4 5V If the voltage 4v load the battery for 30 minutes with a universal charger and follow the instructions below If the voltage 4V Mea...

Page 51: ...C key to return at the operational screen of the mobile Description of the myC 3 myC 3b HOTLINE menu 1 APPLICATION BATTERY gives the value of the battery voltage VERSION reads the installed software...

Page 52: ...Test procedure 1 Position the calibration tool first on the RF coupler to calibrate it 2 Position the myC 3 myC 3b module on the RF coupler 3 Switch the Wavetek on and press on AUTOTEST 4 Choose the c...

Page 53: ...ence or use on the radiotelephone of non genuine element material and software leads automatically the exclusion from SAGEM warranty Maintenance procedure sheets are coded as follows Proc Sheet X XX M...

Page 54: ...heck the concordance between the defect declared by the end user and the defect observed Call back of the end user or dealer as far as possible either in case of misunderstanding of the defect declare...

Page 55: ...prices communicated The under warranty and out of warranty handsets shall be sent to Sagem Montauban In the frame of the Short loop process there is no level 1 L1 intervention 5 Reports An exchange of...

Page 56: ...Product Sheet filled in indicating the defect declared by the end user and the defect observed by the Repair Centre Sagem Defect codes The NFF products sent to Sagem Montauban shall be identified by u...

Page 57: ...ce zone and the reception level of the mobile Number of receipt bar o What is the state of the battery when the defect appears o In case of loss of communication With or without total extinction of th...

Page 58: ...Site Technical Documentation myC 3 myC 3b...

Page 59: ...Site Technical Documentation myC 3 myC 3b Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 7 LEVEL 0 MAINTENANCE...

Page 60: ...liminary operation 4 7 Switch off the mobile phone 4 8 Removal procedure 1 Unlock the battery pack 1 by pushing the lock button 2 upwards and extract it by mean of two nicks 3 2 Remove the battery 1 4...

Page 61: ...Proc Sheet 0 01 myC 3 myC 3b REMOVING REPLACING THE BATTERY 2 2 Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 9 1 2 3...

Page 62: ...eration 1 Remove the battery pack Proc sheet 0 01 4 12 Removal procedure 1 Remove the SIM locker 1 by pressing under the back of the SIM locker to liberate from the back cover 2 4 13 Placement procedu...

Page 63: ...Proc Sheet 0 02 myC 3 myC 3b REMOVING REPLACING THE SIM LOCKER 2 2 Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 11 1 2...

Page 64: ...echnical Documentation myC 3 myC 3b ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 12 LEVEL 1 MAINT...

Page 65: ...et 0 01 4 18 Removal procedure 1 On the back cover 1 unscrew the five attachment screws 2 2 Lift delicately the back cover 1 up beginning by the back side 3 Remove rear cover 1 4 19 Placement procedur...

Page 66: ...Proc sheet 1 01 myC 3 myC 3b REMOVING REPLACING THE BACK COVER 2 2 Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 14 2 1...

Page 67: ...r 4 22 Preliminary operation 1 Remove the battery pack Proc sheet 0 01 2 Remove the back cover Proc sheet 1 01 4 23 Removal procedure 1 On the back cover unscrew the attachment screw 2 of the antenna...

Page 68: ...t 1 02 myC 3 myC 3b REMOVING REPLACING THE ANTENNA 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page...

Page 69: ...k cover Proc sheet 1 01 4 28 Removal procedure 1 Lift equipped electronic board up to liberate it of the front cover 1 2 Remove the keypad 2 the side keys 3 and the side decor 4 from the front cover 1...

Page 70: ...Proc Sheet 1 03 myC 3 myC 3b REMOVING REPLACING KEYPADS AND SIDE DECORS 2 2 Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 18 1 2 3 4...

Page 71: ...et 1 06 4 33 Removal procedure 1 Remove the metal dome 2 of the equipped electronic board 1 4 34 Placement procedure Warning The metal dome is not reusable it must be necessarily replaced by a new met...

Page 72: ...Proc Sheet 1 04 myC 3 myC 3b REMOVING REPLACING THE METAL DOME 2 2 Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 20 1 2...

Page 73: ...y piercing them at the centre with tweezers and by acting as a lever 2 On the back flip cover 1 unscrew the four attachment screws 4 3 lift the front flip cover 1 up with a flat screwdriver beginning...

Page 74: ...C 3 myC 3b REMOVING REPLACING THE FRONT FLIP COVER 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page...

Page 75: ...procedure 1 Turn the equipped electronic board 1 round at 90 maximum to release it from the front cover 2 2 Open Zif connector lock 3 by lifting lock up 3 Remove delicately the flex PCB 4 4 Remove th...

Page 76: ...3 myC 3b REMOVING REPLACING THE EQUIPPED ELECTRONIC BOARD 1 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 2...

Page 77: ...myC 3 myC 3b REMOVING REPLACING THE EQUIPPED ELECTRONIC BOARD 1 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May...

Page 78: ...e equipped flip 1 2 Remove delicately the flex PCB 3 from the front cover 3 Remove the equipped flip 1 4 Remove the front flip cover Proc sheet 1 05 5 Remove delicately the equipped display from the f...

Page 79: ...myC 3 myC 3b REMOVING REPLACING THE BACK FLIP COVER 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Pa...

Page 80: ...1 07 myC 3 myC 3b REMOVING REPLACING THE BACK FLIP COVER 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 200...

Page 81: ...ront flip cover Proc sheet 1 05 4 54 Removal procedure 1 Release the vibrating device and the loudspeaker from the flip back cover 3 2 Release the equipped display 1 from the flip back cover 3 by sepa...

Page 82: ...3b REMOVING REPLACING THE EQUIPPED DISPLAY 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 30 E...

Page 83: ...08 myC 3 myC 3b REMOVING REPLACING THE EQUIPPED DISPLAY 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 200...

Page 84: ...ll times c The defective equipped electronic boards have to be returned to SAGEM factory packaged individually in the original package see enclosed photos in the appropriate ESD box One box per Sagem...

Page 85: ...CT U38 SSC DTS 0020 Index A May 4 2004 Page 5 33 Example of equipped electronic boards packaging Equipped electronic board with metal dome and microphone Humidity absorber ESD shielding bag ESD shield...

Page 86: ...HANGE 2 3 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 34 SAGEM electrostatic shielding box Refer...

Page 87: ...tal dome Display test Hot Line Menu Keypad test Vibrating device test See Technical documentation test sheet 05 Audio parameters written on the new swap board Follow return instructions page 5 27 Mobi...

Page 88: ...____________ Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 36 IMPORTANT Mobile packaging sent to SAGEM S A Follow the Proc sheet 1 09 Packaging for swap or mobile components storage The swap and...

Page 89: ...echnical Documentation myC 3 myC 3b ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 37 LEVEL 2 MAINT...

Page 90: ...p cover Proc sheet 1 05 4 63 Removal procedure 1 Unstuck the loudspeaker 1 of the back flip cover 2 with a flat screwdriver 2 Unsolder the loudspeaker 1 on the equipped display 2 3 Remove the loudspea...

Page 91: ...Proc sheet 2 01 myC 3 myC 3b REMOVING REPLACING THE LOUDSPEAKER 2 2 Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 39 2 1 Black Red...

Page 92: ...Proc sheet 1 05 4 68 Removal procedure 1 Remove the vibrating device 1 from its housing first with a flat screwdriver 2 Unsolder the vibrating device 1 on the equipped display 2 3 Remove the vibrating...

Page 93: ...Proc sheet 2 02 myC 3 myC 3b REMOVING REPLACING THE VIBRATING DEVICE 2 2 Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 41 2 1 Black Red...

Page 94: ...heet 0 01 5 Remove the back cover Proc sheet 1 01 6 Remove the equipped electronic board Proc sheet 1 06 4 73 Removal procedure 1 Unsolder the microphone 2 from the equipped electronic board 1 2 Remov...

Page 95: ...myC 3 myC 3b REMOVING REPLACING THE MICROPHONE 2 2 ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5...

Page 96: ...echnical Documentation myC 3 myC 3b ________________________________________________________________________________________________ Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 5 44 LEVEL 3 MAINT...

Page 97: ...S OTHER MESSAGES D3 PB EEPROM EEPROM D4 MOBILE NON REGLE UNTUNED MOBILE D5 HARD FAILURE HARD FAILURE D6 SIM VERROU SIMVERROU D7 CODE POSTE POST CODE BLOCKED D8 RETOUR SAV SAV RETURN D9 BATTERIE INCONN...

Page 98: ...ING DEVICE MALFUNCTION F0 PROBLEME DE COMMUNICATION COMMUNICATION MALFUNCTION G1 VITRE CASSEE OU ABIMEE BROCKEN GLASS G2 COQUE CASSEE OU ABIMEE BROCKEN COVER G3 FLAP CASSE OU ABIME BROKEN FLIP G5 CLAV...

Page 99: ...R 5 ACCESSORIES 5 1 PEDESTRIAN HANDSFREE KIT 5 1 1 Description Ear support with microphone on the cable for handsfree conversation 5 1 2 Characteristics Item Dimensions Loudspeaker impedance Microphon...

Page 100: ...and the corrective procedures to be applied to maintain the product following it s evolution 6 2 APPLICATION The Technical Information Bulletin TIB are reference and must be applied by the repair cent...

Page 101: ...spare parts ASSEMBLY QTY DESIGNATION 10 4 Cruciform screw 15 4 Screw covers 20 1 Front flip cover 25 1 Back flip cover 30 1 Display board 35 1 Loudspeaker 40 1 Vibrating device 45 1 Equipped display d...

Page 102: ...Site Technical Documentation myC 3 myC 3b Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 8 5 80 1 Microphone 85 1 Front cover 90 2 Elastomer keypad 95 1 Antenna 100 1 SIM locker...

Page 103: ...Site Technical Documentation myC 3 myC 3b Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 1 6 8 2 myC 3 myC 3b exploded view 10 15 20 25 30 40 50 55 60 65 70 75 35 45...

Page 104: ...Site Technical Documentation myC 3 myC 3b Ref SCT U38 SSC DTS 0020 Index A May 4 2004 Page 1 7 85 95 90 10 0 80...

Page 105: ...apter contains the SAGEM codes of articles mentioned throughout the Site Technical Documentation 8 2 LIST OF ARTICLES TEST TOOLS Designation Reference myC 3 myC 3b Metal dome jig To define myC 3 myC 3...

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