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Troubleshooting

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Troubleshooting

The phone won’t start and/or won’t take a charge

The battery has completely lost its charge.

Connect the phone to the charger for between 5 and 30 minutes. The phone will only switch on after it has been charging for 

a few minutes.

You may use the phone again when the Start option is displayed on the screen.

If the phone still won't start after 30 minutes’ charging, contact customer service.

SIM not present

Check if the SIM card is present and properly positioned / inserted.

Check the condition of the SIM card. If damaged, please go back to the operator's shop for advice. Contact your after-sales 

service if the message persists.

Incorrect PIN code

An incorrect PIN code has been entered. Be careful! Three incorrect PIN codes will block the SIM Card.

SIM BLOCKED

If a wrong PIN number is entered three times in succession, your SIM card is blocked. You must then:

-

Enter the PUK (Personal Unblocking Key) code provided by your operator, and validate.

-

Enter your PIN number and validate.

-

Enter your PIN number again and validate.

After 5 or 10 failed attempts (depending on the type of SIM card), the SIM card is definitely locked. You must then contact 

your operator to obtain a new card.

SIM LOCKED

In certain cases, the handset can only be used with some types of SIM cards. This message means that the SIM card you 

are using does not fit with the phone. Take the SIM card out, and switch it back on. If the message 

SIM not present

 appears 

on the screen, you will need to check its compatibility next to the place where you bought it. If not, please contact your 

after-sales service.

No call connection

Check that the number you have dialled is correct.

If the letter R is displayed on the top right corner of the screen, without any network name displayed, only emergency services 

can be called.

Check the status of your credit.

Check that the SIM Card you are using offers the service you are requesting; check if its validity has not expired.

Check and deactivate the outgoing calls restriction when necessary.

252898822_my401Z_en.book  Page 61  Mardi, 6. février 2007  3:51 15

Summary of Contents for MY401Z

Page 1: ...252898822_my401Z_en book Page 1 Mardi 6 f vrier 2007 3 51 15...

Page 2: ...252898822_my401Z_en book Page 2 Mardi 6 f vrier 2007 3 51 15...

Page 3: ...er to use your phone efficiently and in the best conditions Your phone can be used internationally in the various networks GSM 900 MHz and DCS 1800 MHz depending on the roaming arrangements with your...

Page 4: ...Contents Description 6 Installing the SIM card and the battery 8 Camera 24 Taking and saving a photo 24 252898822_my401Z_en book Page 4 Mardi 6 f vrier 2007 3 51 15...

Page 5: ...Browser 44 Multimedia 44 Shortcuts 45 Reset settings 45 Active slide 45 Keys checking 45 252898822_my401Z_en book Page 5 Mardi 6 f vrier 2007 3 51 15...

Page 6: ...Description Red key Hold down Switch on off In a call context Reject a call hang up 252898822_my401Z_en book Page 6 Mardi 6 f vrier 2007 3 51 15...

Page 7: ...Camera lens Mirror In idle screen 252898822_my401Z_en book Page 7 Mardi 6 f vrier 2007 3 51 15...

Page 8: ...functions may not be available Your phone is identified by its IMEI number Write this number down and do not keep it with your phone because you may be asked for it in the event of your phone being st...

Page 9: ...one and insert the memory card pushing it until it clicks into place To remove the card first make sure that no application is accessing the card then slightly push the top edge of the card to release...

Page 10: ...Idle screen The idle screen may contain the following information 1 The title bar icons 252898822_my401Z_en book Page 10 Mardi 6 f vrier 2007 3 51 15...

Page 11: ...Quick start Information on the SIM card 252898822_my401Z_en book Page 11 Mardi 6 f vrier 2007 3 51 15...

Page 12: ...ontacts memory Warning If a wrong PIN number is entered three times in succession your SIM card is blocked You must then Enter the PUK Personal Unblocking Key code provided by your operator and valida...

Page 13: ...ring Press During the call the call in progress icon flashes on screen and tones may indicate the establishment of the call While a call is connecting the phone icon is flashing 252898822_my401Z_en bo...

Page 14: ...Using your phone Improving antenna performance 252898822_my401Z_en book Page 14 Mardi 6 f vrier 2007 3 51 15...

Page 15: ...ttery must be charged for 4 hours at least before being used for the first time It reaches its optimum capacity after a few cycles of use When your battery has been discharged the empty battery icon f...

Page 16: ...Phonebook Using the phonebook 252898822_my401Z_en book Page 16 Mardi 6 f vrier 2007 3 51 15...

Page 17: ...splay the various options select a contact and press Options Modify contact Modify what you want and validate then select Save once the modifications completed 252898822_my401Z_en book Page 17 Mardi 6...

Page 18: ...delete the contact s selected or all the contacts Set as my card Business card The details of a contact stored in the phone memory can be saved in a business card 252898822_my401Z_en book Page 18 Mard...

Page 19: ...and MMS MMS is a Multimedia Message Service which allows you to enclose photos audio files and others rich contents to your messages these messages can even be composed of several slides 252898822_my4...

Page 20: ...rs are generated automatically in T9 mode In ABC mode accented characters are available by pressing the key supporting the non accented character repeatedly Saving the message 252898822_my401Z_en book...

Page 21: ...d in chronological order the latest one being displayed first The quantity of Not Read and Not Retrieved messages is shown Not Retrieved and Not Read messages are shown in bold 252898822_my401Z_en boo...

Page 22: ...ding options are store sent messages acknowledgment reply given period of validity during that period the network provider will try to send the message message format msg centre n The MMS options are...

Page 23: ...ts created in the phonebook To display the different options press Options Add mailing list allows you to create a new mailing list Modify name allows you to modify the mailing list name 252898822_my4...

Page 24: ...take photos and use them for different purposes For instance you can send them to another phone or an Internet address store them use them as wallpapers or screen savers 252898822_my401Z_en book Page...

Page 25: ...our photo Adjustment allows you to improve contrast Emboss allows you to modify a photo with an embossed grey tint Negative allows you to change a photo into negative Grey Scale allows you to change c...

Page 26: ...e video mode If necessary select the following settings pressing Options Video sound allows you to record wether not the sound when recording a video Size restriction allows you to choose a video size...

Page 27: ...e Multimedia menu contains the directories of all the multimedia objects recorded in your phone and the downloaded objects photos videos ringtones etc 252898822_my401Z_en book Page 27 Mardi 6 f vrier...

Page 28: ...change with other devices PC mobile phones personal assistants printers etc various data pictures sounds photos videos To Do tasks organiser events contacts etc 252898822_my401Z_en book Page 28 Mardi...

Page 29: ...essory At plugging in if you select this option when connecting a USB cable the phone asks you to select the mode you want Modem to exchange data between the phone memory and a PC USB key to exchange...

Page 30: ...translates the Internet language into WML and HTML languages that can be read by a phone The WAP function allows you to log onto certain Internet sites You can log onto sites that allow you 252898822...

Page 31: ...s not cut if an incoming call is received You can answer the call If you are logging onto the GSM or GPRS network the symbol flashes the metering of the cost of the call starts as soon as it stops fla...

Page 32: ...s Your phone contains one or several games depending on model You can download more You are the owner of a SAGEM mobile phone which gives you 252898822_my401Z_en book Page 32 Mardi 6 f vrier 2007 3 51...

Page 33: ...Applications Music Player 252898822_my401Z_en book Page 33 Mardi 6 f vrier 2007 3 59 15...

Page 34: ...has been selected to be played To display the different options press Options Play Pause to play or pause the musics of the playlist Remove from list allows you to remove the music selected or all the...

Page 35: ...lows you to access events on a week by week basis See today allows you to access the events for the current day and the actions possible on any event see modify delete and send See date allows you to...

Page 36: ...nge rate Enter the exchange rate corresponding to the chosen currency Currency Enter the two types of currency to be converted Go to calculator 252898822_my401Z_en book Page 36 Mardi 6 f vrier 2007 3...

Page 37: ...Settings Phone 252898822_my401Z_en book Page 37 Mardi 6 f vrier 2007 3 51 15...

Page 38: ...ou to set the date and time of your phone Automatic update This menu allows you to choose manual or automatic updating of date and time after switch off of your phone or when going 252898822_my401Z_en...

Page 39: ...You can select screensavers through the phone default screensavers Preloaded the pictures downloaded Multimedia several screensavers in a random way Slide show To select your phone screensaver press S...

Page 40: ...ls The Calls menu allows you to manage all the calls functions call forward displaying numbers call waiting voicemail number etc Call forward 252898822_my401Z_en book Page 40 Mardi 6 f vrier 2007 3 51...

Page 41: ...ave not managed to reach You can set the redial function to inactive on request or systematic If you choose On demand your phone will offer to redial your caller automatically if his number is busy 25...

Page 42: ...rity This menu allows you to configure your phone s security settings PIN number This menu allows you to activate and modify your phone s PIN 252898822_my401Z_en book Page 42 Mardi 6 f vrier 2007 3 51...

Page 43: ...the activation or deactivation of automatic deletion after power off on of outgoing calls messages stored or organizer events Select Activate or Deactivate and validate 252898822_my401Z_en book Page...

Page 44: ...check the cost of the last call you made and of all the calls you made since you last deleted them The Delete costs menu lets you delete the cost of your last call and reset the cost counter after ent...

Page 45: ...to make it as convenient as possible for you to use Function available depending on model This menu allows you to allocate functions to the programmable keys Select the key that you wish to modify and...

Page 46: ...Technical features Weight 95 g Size 92 x 44 x 20 5 mm 252898822_my401Z_en book Page 46 Mardi 6 f vrier 2007 3 51 15...

Page 47: ...Conformance Document 252898822_my401Z_en book Page 47 Mardi 6 f vrier 2007 3 51 15...

Page 48: ...Care and safety information SAR 252898822_my401Z_en book Page 48 Mardi 6 f vrier 2007 3 51 15...

Page 49: ...your phone and any consequences of its use As a general rule always switch off your phone wherever the use of a phone is prohibited Use of your phone is subject to safety measures designed to protect...

Page 50: ...call You must comply with any current legislation Distance of operation This phone model has been tested and meets radiofrequency exposure guidelines when used as follows against the ear place or rece...

Page 51: ...End User Licence Agreement EULA for the software 252898822_my401Z_en book Page 51 Mardi 6 f vrier 2007 3 51 15...

Page 52: ...your DEVICE such Security Updates that a Secure Content Owner has requested that SOFTWARE SUPPLIERS distribute SAGEM and SOFTWARE SUPPLIERS will not retrieve any personally identifiable information o...

Page 53: ...THAT COMPLIES WITH THE MPEG 4 VISUAL STANDARD IS PROHIBITED EXCEPT FOR USE DIRECTLY RELATED TO A DATA OR INFORMATION i GENERATED BY AND OBTAINED WITHOUT CHARGE FROM A CONSUMER NOT THEREBY ENGAGED IN A...

Page 54: ...ation Regulations as well as end user end use and destination restrictions issued by U S and other governments UPGRADES AND RECOVERY MEDIA DEVICE Software If the DEVICE Software is provided by SAGEM s...

Page 55: ...e for which it was designed under normal operating conditions Sagem Communication declines all responsibility for any use outside of the scope of its designed purpose and for any consequences 25289882...

Page 56: ...f twelve 12 months stated above or three 3 months with effect from the date of support provided by Sagem Communication Your legal rights under the terms of applicable national law as well as your righ...

Page 57: ...ire vandalism malice water damage of any type contact with various liquids or any harmful agent unsuitable electric current to modifications of the phone made without the written consent of Sagem Comm...

Page 58: ...ed to grant access to protected features These features are protected because using them could incur you cost or involve your personal data In case of doubt don t hesitate to refuse access by 25289882...

Page 59: ...e security group unconditionally grants access to protected features A MIDlet has a security status which is either uncertified or else certified An uncertified status means that the source of the MID...

Page 60: ...gh the WAP browser In almost all cases you will first receive a JAD file which will be displayed on the screen When you select a JAD file your mobile phone downloads it displays data contained and pro...

Page 61: ...Troubleshooting The phone won t start and or won t take a charge The battery has completely lost its charge 252898822_my401Z_en book Page 61 Mardi 6 f vrier 2007 3 51 15...

Page 62: ...s Try to make a call in order to check that the phone and the network are operational Check and deactivate the permanent call forwarding permanent call forwarding icon displayed on the screen Check an...

Page 63: ...Customer care Austria 01 36 02 77 16 64 Belgium 02 62 77 016 252898822_my401Z_en book Page 63 Mardi 6 f vrier 2007 3 51 15...

Page 64: ...Index A Accessories 50 Contacts 12 28 Converter 35 252898822_my401Z_en book Page 64 Mardi 6 f vrier 2007 3 51 15...

Page 65: ...L Languages 37 Local information 22 M Memory 22 R Ring tones 37 S Safety information 48 Screensaver 39 252898822_my401Z_en book Page 65 Mardi 6 f vrier 2007 3 51 15...

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