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Warranties
Usage precautions
Your mobile phone allows you to download ring tones, icons and animated screensavers. Some of these items may contain
data that may cause malfunctions of your mobile phone or data losses (virus for example).
For this reason, Sagem rejects all responsibility concerning (1) the reception of downloaded data or losses of the said data, (2)
the impact on the operation of the mobile phone and (3) damages resulting from receiving the said downloaded data or loss of
said data. In addition, Sagem states that a failure caused by receiving downloaded data that do not comply with the
specifications set by Sagem is excluded from the warranty. Consequently, the diagnosis and repair of a phone infected by the
said downloaded data will be at the expense of the customer.
Warranty conditions
Whenever you wish to make use of the warranty, please contact your vendor and present him with the purchasing paperwork that he
gave you.
If a fault occurs, he will advise you.
If you bought your phone directly from SAGEM SA, the following rules will apply:
1.
The new equipment (excluding consumables), including new accessories bundled with the phone, are guaranteed by SAGEM
SA, parts and labour (apart from travel) against any manufacturing fault for a period of twelve (12) months with effect from the
sale of the equipment by SAGEM SA to the customer, on presentation of the paperwork stating the purchase date of the
equipment.
Equipment that has been repaired or replaced as standard during the warranty period stated above is guaranteed (parts and
labour) until the later of these two dates:
Expiry of the guarantee period of twelve (12) months stated above or three (3) months with effect from the support provided by
SAGEM SA.
In any disputes, the equipment is covered by the legal warranty against the consequences of faults or hidden defects in
compliance with articles 1641 and subsequent of the French civil code.
2.
All faulty equipment under warranty will be replaced or repaired free of charge at SAGEM SA's option (with the exclusion of
repair of any other damage), once it has been specified that the work required for the application of the warranty will be done in
a workshop and that the return costs (transport and insurance) of the equipment to the address to be indicated to it by the
SAGEM SA after-sales service, whose phone number will appear on the delivery note, will be charged to the customer.
Subject to essential legal provisions, SAGEM SA does not accept any warranty, explicit or implicit, other than the warranty
provided expressly in this chapter, nor shall SAGEM SA accept responsibility for any immaterial and/or indirect damages (such
as loss of orders, loss of profit or any other financial or commercial damage) under the warranty or not.
3.
The acceptance of an item of equipment under warranty demands that a purchase document that is legible and without modi-
fication, stating vendor's name and address, date and place of purchase, type of equipment and IMEI, are attached to the
warranty, and that the information on the equipment identification label is legible and that this label or any other seal has not
been tampered with.
The warranty applies in normal conditions of use.
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